Suzette Mack ACC, CTA

San Jose, CA United States
An independent affiliate of Brownell Travel
Travel Specialties
  • Family Travel
  • Adventure
  • Beach & Sun
  • Independent Tours
  • Hotels

  • Mexico
  • Italy
  • United Kingdom
  • Canada
  • United States - All
  • View More...
Selling Travel Since
  • English

My Background

I am a family and adventure travel specialist with 20 years experience. In fact, in celebration of my anniversary this year, I am donating a percentage of 2018 revenues to Tourism Cares. And for my clients who book a trip to celebrate their own anniversary, the champagne is on me! Read more on my blog at

As a wife and mother who has traveled with my children since they were infants, I understand the unique needs of families. I search for the most family-friendly hotels, tour guides, cruises, etc.around the world. Whether you’re traveling with babies or teens, going solo or with a multi-generational group, I will work with you to custom design a vacation that everyone will love.

I have a passion for Alaska travel. I am not only an Alaska Certified Expert, but I have traveled extensively throughout the state over the past 23 years,

As your Advisor, I do everything I can to find the best value, keep you informed, be your advocate, and make travel planning hassle-free. My goal is to craft an incredible experience for your family that makes memories you will cherish forever.

Planning a trip should be fun, not stressful. I’ll take care of all the details so you can start relaxing before your vacation!

Places I Have Traveled

Reviews and Recommendations for Suzette Mack


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Suzetter Is Great!

By: MsGreene

Reviewed on: 11 Oct 2013

I wanted to plan our trip, but needed an expert to tell me if I was on the right track. I also needed help booking a few "hard to find" items like specialty tours and sold-out events. Suzzette was great at answering my (myriad) questions and steered me in the right direction every time. She also had contacts on the ground and helped me book some wonderfully unique experiences. Bottom line: I will work with Suzzette again in planning future trips.
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Paulson-Nguyen Review of Suzette Mack

By: Kristen

Reviewed on: 04 Dec 2013

Suzette made booking our first family vacation simple! She was responsive and we appreciated her patience with all our questions and her ability to track all the little details! This was our first time working with her and we will definitely do so again. Now our extended family wants to book a trip! So lucky to have found her, recommended on the jp moms list serv. Thank you Suzette!
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Best travel agent we've ever worked with!

By: calihannah

Reviewed on: 16 Dec 2013

Suzette really knows how to make family travel special. She goes above and beyond to make sure kids' needs are taken into account when planning trips, including sourcing fabulous activities that are truly appropriate for our whole family. She works with top notch service providers, comes up with new ideas that we may not have considered on our own and is always prepared (and makes sure we are too). I recommend Suzanne to all of my friends who are looking for wonderful family travel experiences.
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highly recommended


Reviewed on: 23 Feb 2014

our quick and easy ski trip was perfect! suzette took care of all of the details. we didn't have to think at all. thank you, suzette!
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Awesome ​South Africa !!!


Reviewed on: 05 Mar 2014

A last minute work trip to South Africa gave us the opportunity to do a Safari and tour Cape Town. We had no time to plan and we were apprehensive to setup a trip to Africa. Suzette setup all the transportation and put us in a 5 Star/Big 5 safari lodge then gave us a potpourri of touring and dining options in Cape Town. We had assigned staff available to help at the airports and available by phone the entire trip. We were safe, coordinated and well taken care of the whole time. We enjoyed ourselves and want to thank the first class job done by Suzette and Virtuoso.
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Highly Recommended

By: RHoss

Reviewed on: 15 Apr 2014

Our trip to Boston was wonderful! Suzette made sure to handle all the details --and we were treated so well!  Nice touches with kids robes, chocolate covered strawberries in the room and lots of credits on dining. Thank you, Suzette! You rock as usual!
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Wonderful to work with!

By: SallyM

Reviewed on: 01 May 2014

Suzette recently helped me with a family trip to Rome.  I have two teenage children.  She made wonderful suggestions and saved me so much time!  I have booked things for myself in the past and regret it now.  Having Suzette's expertise made things so much less stressful and everything she organized for us was absolutely top notch.  I will definitely work with her again and highly recommend her.
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suzette is amazing!

By: wrl

Reviewed on: 25 Jul 2014

suzette helped us with our london trip planning. she suggested a museum tour that was phenomenal, and found us a place for high tea that was perfect. we love working with suzette! WL
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Great picks through Italy

By: familyinmotion

Reviewed on: 04 Aug 2014

Suzette arranged a great 3 week trip for us through Italy this summer. She had recommend spending time in the Dolomite region, which we knew nothing about. It turned out to be our favorite part of the trip, and her pick of the Rosa Alpina was the best hotel we've ever stayed at.
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Best trip ever!

By: shannon

Reviewed on: 03 Dec 2014

Suzette gave us great recommendations for our hotel and activities, that made for a perfect trip for travelling with children. She took care of everything well in advance and was professional, prompt in replies, and knowledgable throughout the process. We'll definitely contact her again for our next trip.
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Thankful for Thanksgiving Reservations

By: 808travelista

Reviewed on: 08 Jan 2015

When making arrangements for our Thanksgiving week in Chicago, Suzette provided comprehensive information on several Virtuoso hotels we could choose from, including reviews from other Virtuoso agents who had recently stayed in the hotels. As I would be traveling with my 2 children, she also included personal suggestions for activities we would enjoy including in our itinerary. This type of service is representative of the the experiences we have had with Suzette since we started working with her. We know that when we make travel plans with Suzette, things will go smoothly and as planned. Thank you so much!
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Mexican Paradise

By: LovesToTravel

Reviewed on: 08 Dec 2014

Suzette planned a wonderful trip for us to Punta Mita Mexico. All the details were executed flawlessly. We had connecting rooms, as requested, and all the Preferred Partner Benefits. The resort was incredible with great beaches (lots of shade) and warm inviting pools. Our family had a no-stress fun weekend together. Thanks Suzette!
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Always amazing!

By: Hannah

Reviewed on: 29 Dec 2014

Suzette has once again delivered on a fabulous trip. She always has great recommendations and executes flawlessly. She's a pleasure to work with, and we look forward to planning our next trip with her!
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perfect ski vacation!

By: werl19

Reviewed on: 09 Jan 2015

suzette planned a perfect ski vacation for us ! fantastic location, all rentals and lift tickets done and easy, lessons booked too! can't wait to do this again next year.
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Another great vacation

By: 808travelista

Reviewed on: 24 Feb 2015

We had a great time at the Four Seasons Seattle which Suzette arranged for us. We love having the Virtuoso benefits and knowing we won't need to stress about what to expect when we get to the hotel. She takes care of all the little things so we can focus on having fun! Thanks!
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California college tour


Reviewed on: 26 Feb 2015

Suzette gave us some great recommendations for California hotels. They were spot on and reflected exactly what I asked for. She quickly and easily made a last minute change that we needed.
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Excellent, Expert Service

By: Jules

Reviewed on: 12 Mar 2015

Suzette helped us plan our first Disney cruise out of Miami. She was easy to work with and very responsive! I was planning for both my family and my parents. She found what we considered great deals and was able to get my parents right across the hall from our cabin. She was terrific with reminding me and my parents of things that needed to be done prior to the trip (e.g. online registration, excursions, travel insurance, etc...) which was very helpful with my busy schedule! I will use Suzette again for future trips.
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Suzette to the Rescue!

By: 808travelista

Reviewed on: 03 Apr 2015

Being a procrastinator, I waited until the last day to book an Early Bird Family Ski package at the Four Seasons Whistler. Due to the time difference (I'm in Hawaii), I decided to book the reservation on my own...not a good idea. Luckily, Suzette was able to help me fix my booking and work out the details to include the Virtuoso partner benefits on top of the already great early bird package perks. Thank you for another great vacation!
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Experienced and helpful travel advisor

By: TeamGraves

Reviewed on: 05 Apr 2015

Suzette was helpful and flexible as we figured out our travel plans to Europe. She provided options and recommended specific activities given our interests and the age of our children. Her responses to questions were timely and specific. We clearly understood what we needed to do to make sure we had the details covered. We will definitely use her again and recommend her to our friends.
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Very helpful advisor.

By: Mary

Reviewed on: 18 Jun 2015

Always helpful and responsive.
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Another perfectly executed trip

By: M&E

Reviewed on: 13 Jul 2015

Everything was exactly as it was supposed to be. The guide at the hotel for our extra day was essential.
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Incredible staff, service, location

By: Dee

Reviewed on: 23 Aug 2015

Windstar Cruises surpassed our expectations! The ship was a large yacht with an expert crew who became our extended family for the week. No on board entertainment but there were plenty of choices to keep you happy. Tahiti, was incredible! We mainly did prearranged excursions I found on Trip advisor-which were cheaper and very personal. On Tahiti-toured the island with Unique Tahiti(Tracey was amazing), Hiked in Moorea with Tahiti Evasion (Michel was Great),. In Tahaa the ship rented a motu for volleyball, water sports, BBQ. In Raiatea we used Excursion Bleue(Bruno was great, snorkeled with sharks, stingrays, coral garden, home cooked tahitian meal, pearl farm, vanilla farm). Bora Bora safari 4x4 found at the dock, great snorkeling with Fabian of Reef Discovery and SCUBA discovery with the boat was wonderful. Final day at Huahine did Huahine Natique wave runners around the island, stopped for snorkeling, a drink-private and worth every penny. Amazing trip!
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Last Minute Cancellation Assistance

By: SK808

Reviewed on: 17 Oct 2015

Suzette saved the day once again. She kept her cool when she found out we needed to cancel a long scheduled cruise due to a medical problem my husband suffered just a few weeks before our trip. Suzette helped us with canceling all of our land reservations, as well as the cruise, too. She sent us the travel insurance claim forms and provided information for the questions we were unable to answer. We are so bummed that we had to cancel our trip, but thankful we have an ally in Suzette to make the claims process easier. Thank you.
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Effortless planning, exceptional service

By: Katie

Reviewed on: 20 Dec 2015

Suzette is my go-to agent for travel planning. She is extremely knowledgable and attentive. I have enjoyed several trips thanks to Suzette's help. On our recent trip to Napa, Suzette worked with the hotel to ensure our wedding anniversary trip was memorable. I am so excited for our next trips in 2016!
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Go to Peru

By: happy travelers

Reviewed on: 11 Jan 2016

Suzette Mack helped arrange a perfect trip to Peru for our family. We were well taken care of and were able to explore and experience much of what Peru has to offer.
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Without flaw

By: krb

Reviewed on: 04 Jan 2016

As usual, Suzette planned everything perfectly for our trip to Mexico. Cars and drivers were prompt, room was as requested. We had 2 great treats in our room as a gift as well. Thank you. The Four Seasons Punta Mita was incredible. Even during the busiest week of the year we found quiet beach spots and had service beyond reproach.
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Prompt, efficient, personal service

By: fklein

Reviewed on: 10 Jan 2016

Suzette helped us plan a late in the day trip over New Years. She spend considerable time figuring out all the options available to us. We ended up in Grand Cayman and we loved it! She was excellent with responding right away when I had questions, and was great in following up with us, including after the trip to check how it went. Thanks Suzette
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Wonderful travel agent

By: Jenny

Reviewed on: 11 Jan 2016

Fantastic agent! She is so fast and responsive - she even emailed me an hour later on New Years Day! Great job setting up rooms and adjusting check in and check out times. Preferred Partner benefits were a wonderful bonus. She is also very sensitive to needs of families traveling with children.
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Perfect la hotel booking

By: Wrl19

Reviewed on: 04 Mar 2016

Suzette found us the perfect hotel room in la - even on Oscar weekend! It was seamless and so wonderful. Thank you Suzette!
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Venice Florence Rome

By: Anne

Reviewed on: 31 Mar 2016

Suzette helped us plan our 10 day trip to Italy in March 2016. She was wonderful, very helpful and we are glad we had her help. She secured our train tickets and worked with our schedule to organize tour guides and transportation. Everything she helped us with went off without a hitch. The guides were great and we would defiantly get her help for any upcoming travels. Thanks so much.
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Great planning help!

By: Jstw

Reviewed on: 06 Apr 2016

Suzette helped us plan our first all-inclusive trip with just a few months notice. She found us some great options to fit our family of 5, and offered advice to narrow down the choices based on our kids' ages. As an unexpected bonus, Suzette was able to secure a rate that was far less expensive than anything I'd seen on line. We would definitely use her again in the future.
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Fantastic Vacation Experience

By: Bill

Reviewed on: 15 Apr 2016

We've used Suzette's services multiple times with consistent great experiences. For the most recent vacation in April 2016, our family did not have a specific destination planned. After consulting with Suzette and agreeing to realistic budget expectations, she found what appeared to be a great compromise for our family; an upscale all inclusive resort with separate rooms for parents and kids. Unlike previous trips, we booked this vacation months ahead time. There were many stressful events affecting our family leading up to this vacation. Suzette's planning and attention to details really paid off us. We were picked up at the airport and brought directly the resort. The resort was absolutely perfect for us and we thoroughly enjoyed our vacation. No issues, no stress, wonderful experience. Suzette added value to our vacation by working behind the scenes on our behalf by guiding us and making the appropriate bookings and arrangements so we could simply enjoy ourselves with no stress.
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Great Customer Service!

By: JimC

Reviewed on: 04 May 2016

Suzette did a great job at coordinating our travel plans to the Big Island for our anniversary. She is a consummate professional with a keen focus on matching customer needs to possible travel options. Suzette pays attention to the little details that transform a vacation from a simple getaway to an unforgettable experience! We enjoyed the Mauna Lani resort amenities and the property was the ideal location for our trip.
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Top notch, expert service!

By: Ekgeorge76

Reviewed on: 03 Jul 2016

Suzette was a dream come true. She is the best of the best! Couldn't have asked for a better person to help plan our honeymoon. She was listed as an Alaska expert and she certainly is! Suzette is patient, kind and very professional. She gave us many cruise options and explained the difference between all of them. She took the time to speak to us on the telephone and always answered emails quickly. She is top notch!
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Exceptional Service

By: PamC915

Reviewed on: 18 Jul 2016

My husband and I had a last minute opportunity to take a vacation - with little time to plan. I was given Suzette's name from a family friend - and WOW - she was impressive. I called her last minute with what we were looking and in no time at all (within a few hours) she had various proposals for us to review. She was friendly, prompt, through, and right on! She paid attention to all the details, offered to set-up transportation as well as day trips while in Hawaii. Even though we were under pressure and had little time to book our trip, Suzette made it all so easy! We stayed at a beautiful property (Halekulani - Hotel, Oahu) and had a great time. Thank you, Suzette for your outstanding service. I will most certainly call you again (but hopefully, not last minute).
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Trip of a Lifetime!

By: Laura6813

Reviewed on: 06 Jul 2016

My husband and I just got back from a trip of a lifetime in Alaska thanks to Suzette! She was great to work with - very responsive and helpful. She has been to Alaska several times, so I knew she would be the perfect person to plan our trip. She gave us great advice on excursions, sightseeing, restaurant recommendations, packing tips, and many more. I would highly recommend her for any Alaskan vacation!
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Memorable Vacation

By: Virginia Traveler

Reviewed on: 30 Aug 2016

My niece recommended Suzette Mack. After I spoke with Suzette, she immediately emailed information on possible places to stay in Maui. We chose to stay at the Kaanapoli Alii, and both of the condos she reserved for our family were in great locations and were furnished beautifully. Suzette also arranged our travel reservations, provided information for attractions in the area, and suggested a travel insurance package. We were extremely pleased! Suzette provided excellent advice and helped to make our 50th wedding anniversary celebration memorable.
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Expert Opinions Made A Excellent Trip!

By: Sarah

Reviewed on: 17 Aug 2016

We would never have been able to do the trip to Italy had it not been for Suzette. She found the BEST and more unique hotels, each more special and amazing than the next. She booked our train tickets, managed our transfers and helped us out with tours of the Vatican and Florence. We highly recommend Suzette to anyone who doesn't have the time to plan a vacation, who has high standards but not necessarily an open pocketbook. She is sensitive to our needs and adjusts based on our feedback.
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Amazing Vacation, Amazing Service

By: svdave

Reviewed on: 30 Sep 2016

All I can say to Suzette is THANK YOU!! Historically, I've always done the planning for trips of this nature but due to a couple of previous experiences with smaller trips, we decided to leverage her. Probably one of the smartest decisions I've made on years. Suzette was awesome, her suggestions and recommendations were spot on, and her responsiveness and attention to detail fantastic. She took the thinking out of the trip for us. I have zero doubt we would not have had as amazing a trip if not for Suzette's involvement. My wife and are are pretty particular and any questions or concerns we may have had were handled expertly. We will continue to work with Suzette for our travel needs.
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Great hotel pick!


Reviewed on: 07 Oct 2016

Suzette picked a fantastic hotel in Paris, the Hotel St. Germain, that was just perfect for our family. Great rooms, excellent location, friendly staff. It was just what we asked for.
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Another great week in Mexico

By: kb

Reviewed on: 04 Jan 2017

Once again Suzette got everything right for our week at the Four Seasons Punta Mita. In particular, our room location was just where we had requested. Our transfers were perfect and we really enjoyed the snacks and extra amenities provided to us in our room. Thanks Suzette.
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Suzette thought of everything!

By: Margy

Reviewed on: 05 Jan 2017

Suzette Mack planned our December holiday trip to Oahu and Kauai and left nothing to chance! She even thought of making dinner reservations in advance for Christmas Eve and Christmas Day, knowing how crowded restaurants would be then. The restaurants she suggested were great, and our hotel accommodations were first-rate! I cannot recommend Suzette highly enough!
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Extremely Helpful

By: Dick

Reviewed on: 05 Jan 2017

Suzette did a fabulous job of getting us the accommodations we needed for our whole family in a wonderful resort at a price within our budget. Great follow-up as well.

Top Notch Travel Advisor

By: Lim

Reviewed on: 05 Feb 2017

If you want someone who watches over every detail, Suzette is the travel advisor for you. She sent me timely reminders and worked with me on this trip and my previous trip to Europe. We will be working together on my next trip to Europe. She is very knowledgeable and I highly recommend her. She is pleasure to work with.
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Suzette is amazing!!

By: Anne

Reviewed on: 22 Apr 2017

Amazing - she is responsive, easy to work with, helpful and smart.
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Suzette Mack, Assistance with Alaska Cruise

By: Ginger

Reviewed on: 29 Jun 2017

Suzette was knowledgeable in all aspects of the trip we wanted for Alaska. She was always courteous and prompt to reply to the many questions we presented, and frequently offered suggestions to make our trip more comfortable and pleasant. We felt that she always had our best interest in mind.
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Suzette Mack is the best!

By: Rona

Reviewed on: 21 Jul 2017

Suzette is a dream travel agent.. smart, reliable, organized and mist of all delightful to work with.
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Excellent service from start to finish

By: FamilyTraveler

Reviewed on: 08 Aug 2017

I have lost track of how many trips our family has planned with Suzette -- working with her has become as vital as making sure our passports are up to date and our pets are taken care of. She is helpful, resourceful, and knows how to find the best providers in every country we've visited.
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Los Cabos

By: DGibby

Reviewed on: 10 Jul 2017

Very easy. She helped us through uncharted territory as this was the first time my children had been out of the country. This was also our first time in Cabo and her selection was based on what we we looking for. Her experience showed as she was able to give us a great description of the resort as well as dealing with all the logistics. Our trip was awesome!
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Italy 2017

By: Krutika

Reviewed on: 11 Jul 2017

Great. Very responsive and attentive, and thought of details that we did not think of. Super organized and identified things that we could do with our age groups and family members. Very well informed on Italy!
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Four Seasons Punta Mita

By: Cameron

Reviewed on: 15 Jul 2017

Suzette was lovely, helpful and professional throughout the whole journey.
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Alaska Big Trip

By: Chris

Reviewed on: 07 Oct 2017

Suzette was great to work with and put together a fantastic itinerary for our family for a milestone, bucket list trip.
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Wonderful London holiday

By: NancyK

Reviewed on: 25 Jul 2017

Suzette always provides great ideas for our vacations that meets the needs of our active family. The accommodations were perfect and the private tour made a difference in our experience. The flytographer who took family photos made it memorable. I can't say enough about the value Suzette brings.
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Suzette is great!

By: Sally Martin

Reviewed on: 19 Aug 2017

Suzette's help has been invaluable for several family trips. She's a great listener and her recommendations are always spot on for my family's specific preferences. She's saved me hours of research and found places and activities for us that I would NEVER have found on my own.
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By: DH

Reviewed on: 27 Aug 2017

She was very easy to talk to; very responsive to questions; and did a great job working with us to plan a trip that fit what our family expressed an interest in and was age appropriate. We would definitely work with her again.
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wonderful trip!

By: Miles

Reviewed on: 10 Oct 2017

We had a fantastic time at the Four Seasons Aviara, much thanks to Suzette Mack. Suzette recalled that we were now traveling with an infant, and made sure the resort knew; we were so excited to walk into our room to see a crib and diaper genie all set up... they even had hotel-size Johnson and Johnson baby products put out for us! Suzette help make sure the resort sent a wonderful welcome snack - complete with a souvenir Four Seasons sippy cup for our new addition. A wonderful stay, with all details thought out and anticipated. Many many thanks, Suzette!
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2 thumbs up

By: NS1972

Reviewed on: 09 Nov 2017

Suzette is outstanding. She is always easy to reach, highly responsive and super efficient. I have booked multiple trips with Suzette over the past several months, and each of them - including this most recent one to Boston - have been flawlessly executed.
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By: Kelly

Reviewed on: 04 Jan 2018

It was an excellent experience working with Suzette. She exceeded my expectations and went above and beyond. Highly recommended.
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Punta Mita Four Seasons

By: Anne

Reviewed on: 18 Jan 2018

Amazing as always- Suzette is very thorough, knowledgeable, prompt and intuitive.
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By: Michael Hack

Reviewed on: 25 Jan 2018

Suzette was very professional and efficient. I've done most of my own planning in the past, but will use Suzette exclusively going forward.
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Paradise in Costa Rica

By: Paula Thomas

Reviewed on: 05 Mar 2018

Suzette Mack did an excellent job organizing our trip to Costa Rica. The Riu Guanacaste is a perfect place to relax on your first time to Costa Rica. We appreciated the private car picking us up and taking us to our hotel, where we had an oceanview room that had a private veranda. There are 5 restaurants on the property. Our favorites being the Ocatel and the Toucan. We had several adventures including going to Rincon de Viejo to go horseback riding , zip lining, mineral pools, mud, waterfalls and authentic food. We concluded our trip with a sunset cruise! It was a great week! Suzette was there for us every step of the way. I would highly recommend her services when booking your next trip.
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Truly appreciated!

By: RO

Reviewed on: 07 Mar 2018

Suzette took the time to understand what we were looking for in a vacation and out together incredible options from which to choose. Her communication was frequent and timely!
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Working with Suzette Mack, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

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  • Mexico
  • Italy
  • United Kingdom
  • Canada
  • United States - All
  • Costa Rica
  • France
  • Spain
  • Puerto Rico