Robert Merlin 

St. Louis, MO United States
SmartFlyer (2747)
Why work with an advisor? 
Travel Specialties
  • Beach & Sun
  • Family Travel
  • Culture, History & Arts
  • Honeymoons
  • Hotels

  • No Destinations
Selling Travel Since
  • English

My Background

I am a St. Louis-based attorney, travel agent, and 2015 Nominee for Virtuoso Rising Star.  I follow prepping for trials and depositions with planning trips around the world.  I am a father of two and have traveled to over 40 destinations.  I love turning luxury travel into a family-friendly experience.  Among my favorite experiences are a late night dip with my son in the Blue Lagoon in Reykjavik, Iceland and watching the sun rise over the Merzouga Dunes in Morocco.


My African honeymoon is my favorite trip with my wife. As a family, this spring break was my favorite trip. We spent 4 days skiing in Deer Valley and 5 days in Nicaragua.


My family. Traveling with kids forces you to experience things you would not normally do as an adult; spending a day pushing boats in the fountains in the Luxembourg Gardens, getting excited to eat in Cinderella's castle, and seeing how fun it is to experience the world for the first time.

Places I Have Traveled

Reviews and Recommendations for Robert Merlin


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Flexible and Knowledgeable

By: Dana4

Reviewed on: 27 Mar 2015

Great trip! We needed a last minute change and Rob made it happen with no questions asked. Hotels were fabulous and staff was courteous. At one hotel the staff wrote welcome to my children on the mirror of the bathroom, so special!

Excellent service.


Reviewed on: 24 Mar 2015

Rob is a fantastic agent. He is very helpful in making sure that all of our vacation needs are met and goes out of his way to ensure that every detail is taken care of.


By: Robby's mom

Reviewed on: 24 Apr 2015

Rob is reliable and thorough as always ... We had a great trip !!!!

Always Available and Always Friendly

By: happyclient

Reviewed on: 22 Jun 2015

Rob is always available and always friendly.

Excellent as always.


Reviewed on: 19 Jun 2015

Exceptional customer service, great locations.

Excellent Location


Reviewed on: 26 Jul 2015

One of Rob's suggested locations where we did stay was a little further from Times Square than usually stay but great location wouldn't have considered it without his suggestion. Worked out perfectly!

Amazing Local Insight

By: AnneinItaly

Reviewed on: 26 Jul 2015

I just want to thank Robert for helping us navigate two complicated hotel markets in Italy. He directed us to two well located, well air conditioned and incredible hotels -- the Bauer in Venice and JK Place in Rome. These hotels were absolutely integral to enjoying our time in Venice and in Rome. The service and appointments at the hotels felt unusually good, and we usually stay at Ritz and Four Seasons hotels. These hotels had much more local personality and felt oppulent. Thank you Robert for finding just the right choices for us. And, thanks for making it all so easy -- including arranging a rental car in the water logged metropolis of Venice.
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great travel agent

By: ag13

Reviewed on: 27 Jul 2015

Robert is always very helpful in coming up with suggestions and accomodating to last minute changes. He has gone above and beyond in the past to help deal with multiple voices in a large party booking as well as answer alot of questions. If you need guidance on a new destination or a fresh opinion on a common destination rob is your man!

Best Trip Ever!

By: Olivia93

Reviewed on: 27 Aug 2015

My Dad and I went on a trip to Europe this summer for the first time and Robert planned the entire thing for us. It was awesome. Super organized, and the tour guides he set us up with were amazing! The couple times we had a conflict Robert responded within minutes and handled any problems we had. It was an awesome experience I recommend using his service to anyone looking for a travel agent! Can't wait to go back!!

Great Service and personal attention from Rob!! He is the Best

By: Bill

Reviewed on: 05 Aug 2015

We enjoyed our vacation in England. The hotel and transportation arrangements went smoothly and without any issues! Thank You!

Robert Merlin= Travel Wizard


Reviewed on: 19 Oct 2015

I don't know how he does it, but Robert Merlin with SmartFlyer is some kind of travel wizard. My husband and I recently honeymooned at the fabulous Four Seasons Costa Rica, and thanks to Robert we were able to spoil ourselves a little extra. Robert was able to get us free breakfast each morning which translated into almost $800 of delicious room service/ outside patio romantic meals (crashed occasionally by the local monkeys. In addition, my husband was able to play a round of golf on one of the world 's best courses for a nominal fee due to the golf/spa credit. DO NOT book your next vacation without talking to Robert (the Travel Wizard) first, one call or email can make the trip that much more special.

Rob Merlin

By: Bill S.

Reviewed on: 20 Oct 2015

Rob is the best travel agent we have ever experienced. He is truly a genius, and his client service is A+. We would highly recommend him to anyone.

Florida Fun (Westin Sunset Key Cottages and Ritz South Beach)

By: Eric J Spirtas

Reviewed on: 04 Aug 2015

We planned a last minute trip to Miami Florida this summer... and in just a few weeks Rob organized the perfect venue. Our family absolutely loved the Westin, Sunset Key Cottages. The cozy, clean and charming accommodations right on the beach was perfect. The kids loved deep sea fishing, jet ski tour & the resort cooked our catch. We, of course loved the basket of fresh baked goodies that was on our porch each morning. Sunset Key was a great little gem that contrasted perfectly with stay in Miami. For the other half of our trip, Rob Merlin suggested we stay on the concierge floor at the Ritz in Miami. Our whole family loved all the delicious snacks and amazing attention from the staff. Our Room had a great Oceanfront view and we even had a wrap around patio with an incredible view of the ocean. We cannot thank Rob Merlin enough for his quick and insightful guidance. He is so knowledgeable and helpful with information, restaurants and suggestions!

Friendly staff, beautiful rooms

By: Beck97

Reviewed on: 10 Aug 2015

We had a wonderful stay planned by Rob Merlin. The hotel was in the perfect location, and the Virtuoso package was wonderful. The hotel staff were incredibly friendly. We loved the cookies in the lobby every afternoon, the scavenger hunt for the kids plus the kids check-in desk, and the delicious breakfast. It was a great place to stay!

Great Perks Friendly Service

By: JER323

Reviewed on: 10 Aug 2015

Robert was incredibly helpful and friendly. We had already booked our stay at Blackberry and he reached out to them and got us a reduced rate and spa credit. He is extremely responsive and knowledgeable.

Perfect 10 Year Anniversary

By: DCfromGC

Reviewed on: 12 Aug 2015

I reached out to Rob in planning my 10 year wedding anniversary. He put together a package of 10 resorts that fit my criteria. We selected Nizuc in Mexico and were treated like royalty. From the Escalade from the airport to the spa treatments awaiting us upon my arrival, everything was great. I highly recommend Rob and his services and be prepared to be blown away.

Exceptional care and service

By: SPM70

Reviewed on: 27 Aug 2015

Rob is the consummate professional. His attention to detail and level of service are unparalleled in my experience. The arrangements that he made recently for me at the New York Palace Towers went perfectly.

Rob is amazing!

By: Bob C

Reviewed on: 21 Sep 2015

Rob is both personal and professional... he gets things done right the first time. One call to Rob and everything is taken care of.....we just relax and enjoy our trip! Rob is an experienced traveler who knows the "ins and outs" of the industry; he has the connections to properly advise which locations to stay and which ones to avoid. Rob takes the hassles out of traveling for us!


By: Nicole

Reviewed on: 28 Sep 2015

The Park Hyatt Milano and JK Place Firenze could not have been better. From location to accommodations and service, we could not have asked for more! We only wish time would not have went by so fast! Rob was fantastic!

Great Time in Sea Island

By: PF123

Reviewed on: 02 Oct 2015

Accommodations were great! Have a wonderful weekend! Thanks Rob.

Gorgeous hotel in the heart of Bangkok!


Reviewed on: 30 Oct 2015

Robert booked rooms for our family of 4 at the Peninsula Hotel in Bangkok. It was so wonderful, luxurious and we took advantage of all the amazing perks associated with the SmartFlyer relationship! The tour that was arranged for us was fantastic...our guide was very knowledgable and flexible. We enjoyed the culture of Bangkok and the comfort of the Peninsula. Many thanks to Robert for arranging this great weekend getaway!

No Job is too small

By: Kathynd

Reviewed on: 24 Nov 2015

It is always great to work with Rob whether you are planning a five star vacation or need a room for a business trip, Rob is efficient & affective. If there is a deal, he will find it. He really is good & nice too!

Helpful, timely, and knows his stuff

By: Kevin

Reviewed on: 30 Dec 2015

Rob is great. I've worked with him for a few years now, and will continue to work with him for our business and personal trips.

THE best!!!!!!!!

By: alm

Reviewed on: 30 Dec 2015

Rob (yet again) did a fantastic job on our behalf with our most recent trip. He has handled several bookings for us and his expertise and recommendations have been such a travel blessing. Whenever we are planning a trip, our first step is to contact Rob - we will not travel without him! ;o) The perks and amenities that come with Rob's bookings are tremendously appreciated, and he just does an all around excellent job in taking care of everything. Our travel has been made so much easier thanks to him. We are very thankful for his knowledge, advice, hard work and impeccable service and highly recommend him to all. I can't imagine being in better hands for any travel related advice or services.



Reviewed on: 03 Jan 2016

We had a wonderful stay at Sofitel Chicago. Rob is always a great help in finding a great place to stay and getting me a reservation that fits my needs.


By: Lisa

Reviewed on: 24 Jan 2016

Robert Merlin has planned many of our family vacations and always has an eye toward value, luxury, and a great experience for all. He goes over and above to accommodate the various needs of our family and always provides great advice about the destinations (not to mention awesome amenities!). Thank you, Rob, for your great service!

Bachelorette Party!!


Reviewed on: 23 Jan 2016

Thank you so much for your help planning my sister's bachelorette party in Miami last weekend! You picked the perfect hotel for our group and we couldn't have been happier! We loved the pool, beach club, huge rooms, spa credit, and amazing breakfast that was included in the cost. Thank you for coordinating our rooms with the hotel and your patience with the ever changing roster and rooming list. All eleven if us from 4 states with varied travel schedules arrived and departed without a hitch! Everything was seamless and I actually got to relax and hang out!! I look forward to spring break and know it will be even more fabulous then this trip! Thanks Again!! Rebecca


By: John H.

Reviewed on: 24 Jan 2016

A great time and everything was perfect, thanks to Rob! A wonderful room at Cosmo!

Relaxing getaway weekend Scottsdale

By: Louise

Reviewed on: 07 Feb 2016

Great weekend away. Easy to book with Rob. His recommendations were right on. Hotel treated us well. No hassle no issues. Would easily go again. The perks are great with breakfast and comped spa.

Exceptional experience and always dependable

By: Scott M.

Reviewed on: 10 Feb 2016

Rob sets the standard for creating a perfect experience every time. His knowledge of the properties he recommends is second to none.

Granddaughter tour

By: Geno

Reviewed on: 06 Sep 2016

Expertly planned & executed Italian trip. Will use Rob again

Great trip to Dallas. Ritz is the best.

By: Bama girl

Reviewed on: 09 Sep 2016

Rob always does a great job for our large family!

Great trip!

By: mbtravels

Reviewed on: 24 Feb 2016

Rob Merlin helped us set up a wonderful trip to Pelican Hill Resort in Orange County, CA. We had a wonderful time. We enjoyed the perks of booking through Rob. They even sent us a cheese plate upon check in just when we needed a nice snack. We will definitely work with Rob again in the future.

outstanding location

By: nida

Reviewed on: 24 Feb 2016

Fabulous location, beautiful room and great amenities.

Simply the best

By: Laka

Reviewed on: 30 Mar 2016

Rob recommended that we stay at the Ritz Carlton during our holiday in Berlin. It was the prefect choice. Very beautifully designed and I cant think of anywhere that would have been better. The service and amenities were impeccable. The location was prefect for sightseeing. We had an amazing time at the hotel. The breakfast fueled us for each morning and the hot tub and sauna were refreshing after a long day of walking. The Fragrances Bar had the best drinks and was such a neat concept. There was a small glitch in our billing as we checked out, but I informed Rob and he took care of it just like I knew he would. We left as very big fans of the Ritz Carlton brand always a fan of Rob. Thanks for all you do to make time away the best possible experience!


By: mb37

Reviewed on: 31 Mar 2016

Rob Merlin helped us plan a week long spring break trip. We were planning last minute and things were hectic. Initially we gave Rob the wrong dates and he was very gracious about our mistake. Rob recommended two great hotels and a wonderful itinerary for our trip to Arizona. During the vacation, Rob was available to sort our any minor bumps in the road. This makes traveling so much easier! Plus, Rob had very good insight about traveling with kids and what kind of resorts and itineraries work for children. My kids had a great time and so did my husband and I. Thanks!

Excellent service!

By: Laura

Reviewed on: 07 Apr 2016

Robert has helped us two years in a row plan our spring break vacation. Robert is very knowledgable about many areas and has knowledge about traveling with kids. He is super responsive and gets things done quickly. He is also able to get us some upgrades which tops off the trip!

Exceptional service from knowledgeable agent

By: Lcastell

Reviewed on: 07 Apr 2016

My wife and I were celebrating our 10 year anniversary and not sure where to go for a quick weekend away without the kids. Robert suggested Nizuc and we couldn't be happier. Robert took care of everything! I've had company incentive trips to the One & Only Palmilla and Banyan Tree Mayakoba and honestly I thought Nizuc was very close to those, which made it a great value. The food and service were outstanding. It also seemed great for families and I would consider a family vacation there.

Great trip! Thank you.


Reviewed on: 06 May 2016

Hi Robert, Thanks for your help planning our Disney trip! Everything worked out well. The hotel was fantastic and the kids loved the kids club. We ended up doing only Disney parks! It was too hot for Universal. Maybe next year. Best, Nicole

Super quick responses and great plans

By: Annie

Reviewed on: 30 May 2016

Rob is always super quick to respond and make any plans we ask. We often make changes and adjustments and it's never an issue- Rob does it without hesitation!

Terrific personal service

By: S. Zeve

Reviewed on: 30 May 2016

Robert Merlin has provided excellent personal service. He is prompt with his responses, resourceful, and efficient. On a more personal side, I have found Robert to be friendly and easy to talk to. He has exemplified the theory of excellent customer service.

The best personalized service

By: Dana16

Reviewed on: 19 Jun 2016

Rob always works with us to make our trips unique and special for our family, we are not an easy bunch.

Our Trip Was a Homerun

By: Picky But Appreciative

Reviewed on: 29 Jun 2016

We just returned from a wonderful 10 day trip planned by Rob Merlin. He always gives us wonderful advice on lodging and this trip was no exception. We stayed at the Waldorf-Astoria Park City in an incredible bi-level suite and the hotel really took care of us. The extras you get with Rob make a difference. We appreciate Rob's high standards and he understands what works best for our family. Thanks, Rob!

Great and Easy service.

By: Drkbabyteeth

Reviewed on: 10 Jul 2016

No problems. Easy. Nice perks. Great service.

Complex international travel made easy

By: Jon

Reviewed on: 11 Jul 2016

I've never used a travel agent before, but this 11-day trip across Scotland was more complex than any I'd done before without an organized tour. Rob was a wizard at arranging everything. The hotels he chose were fantastic - largely better than any I'd stayed in on that side of the Atlantic, especially for the value. The private guides were knowledgeable and chose interesting attractions well-tailored to my party's affinities. I'd definitely recommend Rob Merlin's services to anyone.

So Fabulous!

By: Jody

Reviewed on: 15 Jul 2016

We asked Rob for recommendations for an Alaskan cruise, and he gave us several choices at different prices, but we went with his top pick. I will never do anything differently. Our hotel in Vancouver was beautiful, perfectly situation. The cruise was amazing. And we got perks at each place that made it an even better value. Thanks, Rob!

Couldnt have been better

By: Traveling Girl

Reviewed on: 31 Jul 2016

Our hotel was just a few minutes from Mr. Rushmore which was the sole purpose of our visit. Very convenient to all the attractions. Another wonderful family vacation in the books. Rob is always attentive, consistent, and reliable which is why he is the best.

Responsive Knowledgeable Service!

By: RufusJT

Reviewed on: 02 Aug 2016

Rob Merlin, our Virtuoso agent, was extremely responsive as I planned our 20th wedding anniversary trip to Blackberry Farm in the East Tennessee mountains. Rob asked questions I hadn't considered, listened to my thoughts, and provided relevant suggestions based on his previous experience. Blackberry Farm was every bit as nice as I thought it would be, and exceeded my pre-stay expectations. The service was impeccable, with unexpected touches that really made us feel welcome. The dining was fantastic, and each of our servers knew who we were and recognized our visit was to celebrate a special occasion. I wish we had more time to work our way through the roster of activities; we did choose well, and the highlight was a 5-hour MasterCraft adventure on Tellico Lake with Captain Mike and Captain Corey, where we learned to wakeboard surf in the midst of tremendous natural beauty. We also took advantage of Blackberry's Lexus program, and visited the nearby Great Smoky Mountains Nat'l Park.

Wonderful experience

By: Mbtravels

Reviewed on: 21 Aug 2016

We have had wonderful experiences working with Rob Merlin to book travel. He recommends hotels that We wouldn't necessarily choose for ourselves but that are a perfect fit for us. And Rob quickly and smoothly handles any issues that arise. We would recommend Rob to friends and family and will definite work with him again.

Rob is the best!

By: Jenny68

Reviewed on: 02 Sep 2016

Rob put us into a GREAT, centrally located Vegas hotel to celebrate our daughter's 21st birthday. Upon arrival, we were greeted with an envelope listing our free amenities, courtesy of the hotel and because of Smartflyer's association with the hotel. During our Vegas stay, we had extra guests that decided to join us and Rob expertly managed booking us another room last minute and at a favorable price. We can't say enough about Rob's superb customer service! Why would you book with anyone else!?!?

Amanyara- Outstanding property

By: Jeremy

Reviewed on: 12 Sep 2016

Amanyara is a beautiful and unique property. Service and food were great. Staff very personable. Helped that resort was not near capacity. We truly enjoyed the trip.

Knowledgeable and Responsive

By: dk501

Reviewed on: 28 Sep 2016

He found us beautifully situated five star hotel in Chamonix France that was built in traditional style with traditional materials with all the amenities, but was close to the town center and hiking and biking opportunities. It was exactly what we wanted. He was very patient in helping us narrow down our options from other regions in France and very responsive in handling our airline reservations, which underwent several schedule changes.

Fabulous Trip

By: Janie

Reviewed on: 03 Oct 2016

The trip that Rob helped us plan to Europe was wonderful. All of the hotels he recommended that we stayed at were beautiful. We had wonderful service, the people couldn't have been nicer or more helpful and the food was great. Many of the hotels were in great locations so we were able to walk to a number of places. Rob did a great job. i have recommended him to a friend of mine that wants to plan a trip.

Great Hotel

By: Kevin

Reviewed on: 06 Oct 2016

Rob booked us into a great hotel with old world charm. The view was amazing as was the service.

This Guy is Exceptional!

By: Dave

Reviewed on: 14 Oct 2016

Rob is extraordinary - knowledgeable, responsive (scary how quickly he responds sometimes - surely to his lovely wife's dismay), and very creative in getting the right hotel at the right deal! He has tremendous insight, knows the properties he recommends and often has a "contact" at the hotel that allows him to secure the kind of service/amenities that Virtuoso customers have come to expect! He really is a star!

Patient and Helpful

By: S

Reviewed on: 09 Oct 2016

Rob recently helped organize a family getaway! He was able to get reservations for us at a hotel that was tough to get into and accommodate our ever changing plans. He was even willing to try to help get us golf time at a resort we could not get into. Thanks for the help!

Great service

By: Dak

Reviewed on: 23 Oct 2016

They created a booking in a town that was packed for a good price and great location


By: KristenC

Reviewed on: 27 Oct 2016

We had a great time in Hawaii! Rob made the reservations for both hotels. Everything was as promised and perfect! Job well done! Thank you!

Great help for a great trip!

By: SJ

Reviewed on: 19 Nov 2016

Overall a great trip - Rob was super helpful, the hotels were fabulous and the virtuoso perks much appreciated by all of us! The kids loved Universal, Epcot and Animal Kingdom, and we were able to make some great family memories. Thanks for all of your help! We will definitely work with you again on trips in the future!

Never disappointed


Reviewed on: 19 Nov 2016

Good suggestions, good locations, takes the stress and worry out of the vacation planning with quick responses. Thanks to Rob, another great trip to Vegas.

Expert friendly service!

By: Savvy16

Reviewed on: 27 Dec 2016

We had a wonderful trip to New York with our family of 5. Robert was amazing, and helped to make everything so easy. We loved his recommendations and expert knowledge! Highly recommend!

great experience

By: JS

Reviewed on: 27 Apr 2018

He is wonderful, very easy to work with and gives great insight into the properties, he is our go to man for booking vacations now.

Quicky and easy

By: Berit

Reviewed on: 18 Apr 2018

We had a great experience! We received great recommendations from Robert and we were treated like VIPs at the resorts. We even got a room upgrade, thanks to Robert.

Hawaii - Maui and Oahu

By: Traveler

Reviewed on: 17 Apr 2018

Robert was great to work with! He is very knowledgeable and responsive.

Individualized Travel Expert!

By: Kim25

Reviewed on: 02 Jan 2017

Rob has planned several vacations for my husband and I, as well as family trips. Rob gives fabulous suggestions based on what he knows we enjoy and the locations and travel plans have always been exactly what we are looking for. The Ritz at Dove Mountain is a beautiful resort surrounded by mountains which offers activities such as hiking, tennis, golf and many more. The restaurants are great and the ambiance spectacular. We had a wonderful and relaxing vacation that allowed us quiet time with our teenagers to connect in the outdoors which is exactly what we wanted. Thanks Rob! We give Rob our absolute highest recommendation!

expert responsive knowledgeable

By: tcic

Reviewed on: 05 Jan 2017

Robert Merlin was terrific, knowledgeable and responsive. His guidance and expertise helped us choose a family vacation at a resort that was spectacular and perfectly fit the needs of each family member. We look forward to working with Robert again and highly recommend you do the same.

Great Trip!

By: Melissa

Reviewed on: 23 Jan 2017

Rob was a pleasure to work with and help me plan a wonderful weekend.


By: Shauna

Reviewed on: 11 Feb 2017

Great! Perfect hotel for us!

working with rob

By: doogieman

Reviewed on: 05 Mar 2017

working with Rob was good, he gets the job done quickly


By: Nevis

Reviewed on: 03 Apr 2017

Rob was great! I use him for all of my trips!

Vegas Trip


Reviewed on: 12 Aug 2017

Robert was very warm, pleasant and helpful. He found a creative lodging solution for my large group of girls, and we could not have been happier.

Trip to Paris

By: Jeremy

Reviewed on: 17 Aug 2017

Very easy to work with Rob. He had great recommendations to help select hotel and activities during our trip. After flight cancellation, Rob communicated with hotel and was able to switch nights of reservation.

Great hotel


Reviewed on: 26 Aug 2017

Great hotel! Amazing room!

Wow Service!

By: GG Travel

Reviewed on: 07 Sep 2017

We love working with Rob. He is very responsive at all times of the day and provides great insight into our decision making regarding travel. All of Rob's recommendations have been great!


By: Bama1963

Reviewed on: 14 Sep 2017

Excellent One of the best travel agents!

The Travel Wizard

By: Mike

Reviewed on: 08 Sep 2017

Always a professional. Responds to email and text within seconds and a master at attention to detail. He knows these properties better than anything you can read online.


By: grand

Reviewed on: 15 Sep 2017

always easy and prompt

Panama Canal Cruise

By: Chatty

Reviewed on: 01 Oct 2017

Rob is extremely professional & does a superb job with arrangements. We have enjoyed our relationship with Rob & Smart Flyer.

Robert Merlin is Exceptional!

By: Albert

Reviewed on: 02 Oct 2017

Rob is always extremely helpful and prompt. He works around whatever specific needs we have and for a trip and is patient with all the changes we make during trip planning.

5 star Europe

By: Kim

Reviewed on: 11 Oct 2017

Rob is Always so prompt and knowledgeable. If there is a room to be had, he will get it for you and with a few personal touches too.



Reviewed on: 19 Oct 2017

Amazing! Rob is always so helpful and helps make every trip so special!

The best

By: Phil

Reviewed on: 16 Oct 2017

Rob is the the best professional I have ever met. He is immediately responsive to you and your needs and more importantly, get things done. He got us a room at a wonderful hotel in Santa Monica for hundreds less than we could have. Using him is a sheer pleasure..

Personal & Professional

By: Kasha

Reviewed on: 30 Oct 2017

Giving 100% of himself; making each client feel as if he/she is his only client, Robert Merlin is a knowledgeable agent.. He is personal and professional, using his experience and expertise to transform a travelers dreams and desires into the perfect vacation or business trip. Best of all, once all of the details have been planned, while away, he is readily available to make sure your needs are met;; expectations exceeded.


By: Stuart

Reviewed on: 25 Oct 2017

Great two weeks. Good work Rob!

Rob's Review

By: Bryan

Reviewed on: 20 Nov 2017

Working with Rob is always a pleasure. He provides great recommendations and always a great deal.

Four Seasons

By: BC

Reviewed on: 19 Nov 2017

Rob was very creative and accommodating. This was a team event and he coordinated with the Four Season staff to provide beautiful accommodations and room views and a delicious and graciously served cocktail hour and dinner.

The best!

By: Ali

Reviewed on: 22 Nov 2017

Robert is always spot on with his pics. Was a great trip!

Rob Merlin

By: susie

Reviewed on: 29 Nov 2017

Rob has consistently booked us in fabulous hotels in the US and Europe.

Rob Merlin

By: Kevin

Reviewed on: 07 Dec 2017

Rob was great. Very responsive and planned a great trip.

Best travel agent ever

By: Ray

Reviewed on: 02 Dec 2017

Rob has been working with our family for over five years, helping us with all of our vacations. Because of Rob and Smart Flyer, we feel like VIPs wherever we go. He’s patient, resourceful, intelligent, detail oriented, and quick to address our every need. I’m so glad to have him in our corner!

Great suggestions, as always!

By: Ali

Reviewed on: 08 Jan 2018

Awesome, as always!! First class service and hotel choice.

Booked Rental Car

By: Luv2Ski

Reviewed on: 03 Jan 2018

Rob was great to work with. He was efficient and accurate in booking our car rental. We were very happy with the agency he chose to book our car rental with - Enterprise. They upgraded our vehicle free of charge and were extremely customer focused.


By: Amy K.

Reviewed on: 05 Jan 2018

Robert is wonderful! He is by far the best travel agent i have ever worked with. He’s responsive, knowledgeable, caring WITH GREAT FOLLOW UP! He’s the best!

Review of Rob Merlin

By: Jay

Reviewed on: 20 Jan 2018

I had a wonderful experience working with Rob. He was always reachable, enthusiastic, knowledgeable about our destinations, and, despite many calls and questions, never once expressed any type of exasperation. Further the rooms and benefits we received were great. Highly recommend Rob!

Super-experienced and personalized, top-notch service.

By: RobertJ

Reviewed on: 15 Jan 2018

I highly recommend Robert Merlin. I have never encountered a more responsive and responsible travel advisor. Robert is very well-connected in the travel and hospitality industry and he uses that to benefit his clients. He regularly is able to arrange complimentary room upgrades, special amenities, and other extra services such as guaranteed early hotel check-ins (which is especially crucial when flying overseas and landing at 5:00 am). Robert also is very quick answer emails and follow up promptly, seemingly at all hours. He is a great resource.

Excellent hotel advice

By: mbmaher

Reviewed on: 16 Jan 2018

Working with Robert Merlin to select the perfect hotel for our family was a wonderful experience. He helped us find a 2 bed, 2 bath hotel suite with a washer/dryer so that we could feel at home in London. I would definitely recommend Rob's expertise to anyone looking to book travel.

Paris and London Hotels perfect for our large family!

By: Laura

Reviewed on: 17 Jan 2018

Rob did an amazing job meeting our family’s needs and within our budget. Our hotels in both Paris and London were spacious with a great layout for our family. Included breakfasts and access to the Club Level were key to keeping our four growing boys well-fed. Both hotels were in great, walkable locations. We look forward to working with Rob in the future and have already booked two more trips with him!

India 2017-18

By: marigolds

Reviewed on: 19 Jan 2018

Rob is an impeccable professional - always going above and beyond. I know when I speak with him, he understands exactly what I am looking for and then knows how to make it happen. I know Rob only suggests things that he would be satisfied with for his own family. I know he calls/emails his contacts a day or two before our arrival to make sure everything is perfect. My family now calls our world travels "Rob Trips", which really means awesome.

Awesome rates...amazing amentities

By: Paul

Reviewed on: 15 Jan 2018

Rob does a great job of obtaining upgrades and amenities at the finest hotels. His recommendations are always credible and he has a vast understanding of the high end hotel and travel industry.


By: Bill

Reviewed on: 07 Feb 2018

Excellent as always.


By: Germany

Reviewed on: 03 Feb 2018

EXCELLENT travel agent Superior selection of Hotels Exceptional Service

Nicaragua vacation

By: Mark

Reviewed on: 23 Feb 2018

Robert planned an amazing trip for us! He was attentive and responsive to all our questions and concerns. He made sure that all the details were addressed. He is very knowledgeable and listened to what we wanted in a vacation. I would highly recommend him to all my friends!

trip to Colorado

By: Jeremy

Reviewed on: 26 Feb 2018

great working with Rob...

Rob Merlin

By: Sara C

Reviewed on: 10 Mar 2018

Rob was great! He helped us get the NY experience we were looking for!

Great suggestions

By: Jwg2049

Reviewed on: 25 Mar 2018

Great job! Hotel was perfect

Amazing vacation

By: Marissa

Reviewed on: 04 Apr 2018

Working with Rob was fantastic. Everything was seamless, from airline reservations to our rented flat to our amazing tours. Worth every penny!


By: Friend

Reviewed on: 28 Mar 2018

Always great 👍🏻

Phoenix vacation

By: Gordon

Reviewed on: 08 Apr 2018

Very efficient and considerate of needs. Also, very directive to the right places and helpful in making connections and reservations.

Trusted Advisor!


Reviewed on: 09 Apr 2018

Rob has set us up on countless trips and destinations-He has always steered us in the right direction! Not only does Rob understand exactly what we are looking for, he is always a text away! We could not ask for anything more-he is awesome!

Rob Merlin is the best

By: paul f

Reviewed on: 06 Apr 2018

We now use Rob every time we travel. His suggestions were spot on, the accommodations were wonderful. Rob is very responsive. As always it was a great experience.

Personal service and super responsive

By: RobertJ

Reviewed on: 12 Apr 2018

I highly recommend Robert. He is very responsive and honest and gives great insights. He also has excellent relationships with numerous hotels around the world, which he leverages for his clients' benefit. This includes such things as guaranteed early check in, amenities, and other VIP treatment.

Rob Rocks

By: art

Reviewed on: 06 Apr 2018

He's great. Always has good recommendations and will work with you for all of your trip or part of it.

Rob Merlin

By: carol berkin

Reviewed on: 08 Apr 2018

Rob always has great suggestions and the trips we have been on the hotels have been outstanding. He made our trips easy to plan, took care of everything. I highly recommend working with him

Client experience

By: KClark

Reviewed on: 09 May 2018

Rob was a professional from the moment we started booking this trip. He is kind, enthusiastic and does not leave any stone unturned. He thought of everything!

Working with Robert Merlin, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

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