Randy Raphael CTC

Ancaster, ON Canada
An independent affiliate of Vision Travel Solutions - Ancaster
Why work with an advisor? 
Travel Specialties
  • Adventure
  • Food & Wine
  • Independent Tours
  • Ocean Cruising
  • River Cruising

  • No Destinations
Selling Travel Since
  • English

My Background

I've been working as a travel advisor since 1975 (42 years). I love it and the travel industry has changed so many times in that span that it always stays interesting.

Now, about 75 percent of the work I do with travelers is around luxury cruising; the other 25 percent can vary, but it involves a lot of custom experiences and tours (I recently worked with some travelers on a luxury train trip through South Africa).

It's always great for me to see some of my older clients still active and cruising/traveling deep into their 80s; Travel is about experiencing life and understanding the world, and the window on that should be open as long as possible.

Some of my favorite destinations are Peru, Galapagos, Antarctica, and the South Pacific -- although I can coordinate experiences all over the world.

Places I Have Traveled

Reviews and Recommendations for Randy Raphael


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By: Sharon

Reviewed on: 27 Aug 2013

It is always a pleasure booking with Randy. His professionalism is outstanding as he finalizes everything down to the finite details.

Highly Recommended

By: Doc

Reviewed on: 03 Sep 2013

From our point of view the Baltic Sea Cruise and the visit to Iceland at the end of the trip was about "as good as a cruise can be". There were a few gliches (as there always is on any trip) but Randy was right on top of them to make the corrections. Accommodation on the ship and in Iceland was great - tour guides and drivers were very professional and knowledgeable. Tours were well planned. Overall a great holiday!

Highly recommend

By: Bill

Reviewed on: 01 Sep 2013

The trip was well planned by Randy. When we had a major problem, Randy was able to come through and fix it. That's when you know the true value of your travel agent. Well done Randy.


By: Lou

Reviewed on: 03 Sep 2013

My first cruise waiting for the next trip very well organized Randy saved the day

By: Marg

Reviewed on: 11 Sep 2013

Our group sure appreciated Randy's efforts on our behalf. The trip was well planned with lots of info beforehand and during the trip Randy had unexplained circumstances re our Russian sidetrip and we were so grateful that he worked to rectify this. Next time I would be a little nervous about booking trips outside of the ships list however our side trips were great and the guides exceptional. thanks so much

knows his job well

By: scotty

Reviewed on: 05 Sep 2013

I have traveled with Randy organizing the tours many times, he does an excellent job.

Highly Recommended

By: Fergie

Reviewed on: 30 Sep 2013

It was so nice to go in and out line our travel plans to Randy who then presented us with several options to choose from. Once the decision was made, he set everything in motion for us and had everything taken care of. Thanks.

Great Job, Randy

By: Helen41

Reviewed on: 22 Nov 2013

Randy Raphael loves his job. His many travels enable him to give personal, experienced advice. He gives specific ideas to meet a client's needs, with careful attention to details. His personal tours are conducted professionally with great organization; patience; and humour. He is a member of the community, serving in Rotary; musical and church activities. He is a friend as well as my travel agent.

Baltic Cruise - an excellent experience!!

By: Twa Scotties

Reviewed on: 06 Oct 2013

This was a most enjoyable, well-organized trip. We understand that Randy may be planning another Tour for this Group so we will certainly give this consideration.

Good quality service

By: Buster

Reviewed on: 07 Oct 2013

Good service with suggestions and recommendations Timely response to inquiries Knowledgable and resourceful

By: Not provided

Reviewed on: 12 Oct 2013

Randy, We enjoyed our Quebec City to New York cruise. And once again Holland America served us well. My only complaint is the disembarkation from the ship. Too many people were called down at the same time and then the bus taking us to the airport got us there barely in time to board the plane. But we enjoyed the trip and would like to thank you. Don and Bonnie Donaghey


By: Happy Travellers!

Reviewed on: 06 Nov 2013

it was a joy to deal with Randy and have everything looked after right down to the small details. He knew his market and was very informative on London and the surrounding countryside! would and will use Randy again and look forward to the next vacation!!

Outstanding travel agent

By: Pudding

Reviewed on: 30 Oct 2013

In my all my years of travel, I have yet to find a travel agent who performs as well as Randy. His attention to detail is above and beyond. It will be my pleasure to recommend him to the world.

highly recommended

By: ancasteite

Reviewed on: 29 Nov 2013

Have been dealing with Randy for approx 20 years - every trip perfect from detailed itineraries to limo pickup. We have taken trips to almost every corner of the world and Randy's arrangements have been excellent.

Very efficient and personable

By: thilts

Reviewed on: 21 Nov 2013

Randy plans all of our vacations. He is the best at what he does. We have enjoyed our time with him and Barb.

Exceptional Travel Agent

By: Bobby

Reviewed on: 20 Nov 2013

Randy is by far the finest travel agent I have met in all my years of travelling. No detail is too small for him and everything he promises is taken care of quickly and courteously. Can you clone him and put him in your other offices?

For a good time...call Randy!

By: Christine

Reviewed on: 22 Nov 2013

Our cruise was great. I can call Randy and he will give me an honest option on the cruises I have picked. He will help narrow them down to the best one and then handle everything from there. Paperwork is always e-mailed on time, tickets printed and he always has the answer to our questions. Our trips have all been great and so when we want a good time we just call Randy!

Highly recommended

By: Dodie

Reviewed on: 22 Nov 2013

Randy has always given us the best in service. He is a stickler for detail, and always covers all options.

A Real Professional

By: Ira

Reviewed on: 22 Nov 2013

Randy was first recommended to me in 2007. I had traveled extensively since 1970, using a variety of agents. For the first time, I was lucky enough to find an individual who with his many years of experience was a genuine help to me, rather than a mere "order taker".. For the last six years we have been able to work together with Randy as a team, planning cruises and land tours to the full satisfaction of both myself and my travel companion.

By: Monty

Reviewed on: 23 Nov 2013

We have had Randy plan all of our trips for many years. Never have we been disappointed with any of them. When he has hosted our cruises we knew all was well and we always felt safe and secure.

Highly Recommmended

By: Black Walnut

Reviewed on: 20 Nov 2013

My wife and I plus three other couples who joined us on our vacation are very pleased with Randy's travel arrangements. One couple could not joined us because of illness, Randy assist them with the paperwork and made sure that their insurance claim was accurate. They received a full refund. Have and will continue to recommend Randy to our friends.

Highly recommend

By: Malcolm

Reviewed on: 22 Nov 2013

I have been using Randy's expertise to arrange my travel plans for nearly 10 years now. I travel to Europe and Israel at least twice a year. The flights, hotels and limo transfers are always exactly as needed. And in the event of a problem I can always contact his office to get a swift resolution.

Randy is a wonderful travel agent and has overseen all of our many trips.

By: Monty

Reviewed on: 20 Nov 2013

We have always been very happy with all the trips that Randy has planed for us. Also the many cruises he and Barb have hosted were always with great care for each of us.They made all our holidays so easy for us.

Randy is exceptional

By: Dundas

Reviewed on: 20 Nov 2013

Randy was extremely helpful around issues that I had with travel health insurance. All trip details were done and we knew what to expect. As usual Randy recommended a wonderful cruise that fit our interests. I recommend Randy to my friends and relatives whenever the opportunity arises.



Reviewed on: 01 Dec 2015


Highly recommend

By: Kit

Reviewed on: 20 Nov 2013

Both my husband and I have used Randy's services many times over the years. He is organized , knowledgeable and gets things done in a timely matter. There have been a few times where incidents have happened (such as .our river cruise being cancelled) where Randy's years of experience removed the stress and worry of sorting out all of the logistics. We would not hesitate to recommend him to anyone looking to book a cruise.

By: Not provided

Reviewed on: 21 Nov 2013

Randy is extremely knowledgeable and has been consistently responsive to any questions or concerns we have. We have just booked our third cruise with him.

Best Travel advisor

By: Hilda R.

Reviewed on: 21 Nov 2013

Have been with Randy for years. He has arrange many, many trips for my friends and myself. Would go anywhere he arranges for me. Just the best.

Randy Always does a Great Job

By: Randalljay

Reviewed on: 26 Dec 2013

I have no idea what trip this refers to but Randy always does a great job and respects that there are some things I prefer to do myself.

Very Highly Recommended

By: Traveller

Reviewed on: 19 Jan 2014

As usual, Randy's organizational skills and knowledge made this an excellent vacation.

Great job

By: 3 B's

Reviewed on: 20 Jan 2014

Our river cruse, flights to and from, and accommodations were well planned. Randy brief us on how to maximize our sightseeing time. All of us were very pleased with our trip.

Excellent Service

By: Edie

Reviewed on: 20 Jan 2014

My family are very pleased with the service that Randy has provided for the past ten years. He is very thorough and well organized. So far, there has been no detail overlooked in the trips that we have booked. I was recommended to Randy by a family member, and have, in turn, recommended him to other friends who are very pleased. Glad to have this opportunity to say thank you for the great job!

Excellent service

By: mg

Reviewed on: 19 Jan 2014

Good communication and quick response to requests.

highly recommended

By: Brenda58

Reviewed on: 05 Feb 2014

Exemplary service as usual. Randy is a pleasure to do business with. Due to his extensive travel and knowledge he is able to offer suggestions based on his experiences and what he knows we prefer. We get the best value and satisfaction.

Best in the business

By: Printer

Reviewed on: 04 Feb 2014

Very Highly Recommended

By: Rick 110

Reviewed on: 06 Mar 2014

Randy did an outstanding job! After the storm that shut down the East Coast Airports, he was able, after a long time on the phone with American Airlines, to rescue most of our cruise out of San Juan around the Caribbean. Thank you so much Randy!

Highly recommanded

By: Sieg

Reviewed on: 21 Feb 2014

I have known Randy for many years and booked some 10 Cruises with him . He is very knowledgable, precise and fast in replying to questions. Has lots of cruising experience.

Top class performance from a professional

By: AlfredTennyson

Reviewed on: 05 Mar 2014

Randy did a great job - everything went to plan and the pre-trip advice he gave us was really helpful.  One thing I learned from the trip was that you don't know what you don't know and without Randy we would never have been as organised as we were.

By: Not provided

Reviewed on: 07 Mar 2014

By: Sweetpea79

Reviewed on: 09 Mar 2014

Randy was very helpful  and  plea sant in arranging our travel plans to  Asia.  Lots of email keeping us current  with plans

Outstanding Travel Advisor

By: ddkdundas

Reviewed on: 19 Mar 2014

Randy consistently uses the requisite knowledge, skill and experience to plan holidays for us in a timely manner.  His keen, quick insights and friendly manner always help us make decisions about where to go, what to experience and where to stay. He has traveled widely and draws his advice, knowledge and opinions from a great deal of personal experience--all of which make his recommendations both credible and reliable.Not only has Randy planned some of the most memorable and enjoyable holidays for us, he has also opened our eyes to places we had not previously considered. Furthermore, he secures the best possible services and accommodations for our budget. There is always a wonderful surprise in the form of an unexpected upgrade, complimentary service or product that makes each holiday planned by Randy outstanding. Randy is highly effective and efficient at planning a holiday that runs smoothly from the moment we leave home until we return.

By: Not provided

Reviewed on: 21 Mar 2014

I have dealt with Randy for many years and find him to be an excellent agent.  Randy does what is asked and then some.  He is always available for advice and recommendations.  Randy also often provides small touches that are not expected i.e.:  a bottle of wine in the cabin, anniversary flowers.

always great service

By: charlie

Reviewed on: 25 Mar 2014

Nice Place for a Vacation

By: Craig

Reviewed on: 31 Mar 2014

We were at the Melia Peninsula on Varadero Beach for 1 week. Billed as a 5 star, its really a 3, which is also a little "tired".  Advertised amenities were not provided, we had to ask for them. Overall, however, the vacation was of good value considering the $ paid for it.  Food was plentiful, and most was very good - the exception was the meats which were quite overcooked, probably owing to their lack of proper refrigeration.  We were quite disappointed by the currency system - the availability of CUC 1 peso coins was very limited, which made tipping of the staff a problem (if you only have 10 peso paper money it means you end up tipping $12 CAN for a drink, which is totally out of line).   But would be go back - answer is YES. 

Very highly recommended

By: Quincy

Reviewed on: 05 Apr 2014

Very professional and covered all bases for the trip; no surprises were waiting; do not need more problems when trying to get away from every day stresses; all transpired as Randy said; made the trip much more relaxing & stress-free. Just had to watch the ice cubes melt in my glass. Thanks Randy!

35 days in Europe

By: Brenda

Reviewed on: 04 Jun 2014

We dealt with Randy to book all our flights for our European Vacation which included a 12 day Baltic cruise. Because we had 6 air flights in total during the vacation, we wanted to get the best deal and knew that Randy would come through for us. He did not disappoint. Everything went without a glitch and we had an amazing time.

Great Trip

By: Group of nine

Reviewed on: 16 May 2014

Our trip to Dominican Republic went off without a hitch, the cost was reasonable.Thanks Randy, job well done.

Highly Recommended

By: D&T H

Reviewed on: 06 Jun 2014

Everything in this trip itinerary went off like clockwork. The hotels in both Venice and Barcelona were amazing and right in the middle of the most desired tourist areas. The cruise ports and the ship itself were excellent quality and value. It is always reassuring to work with someone as knowledgeable and professional as Randy.

Highly recommend

By: mekos

Reviewed on: 09 Jun 2014

I have been using Randy as my travel agent for the last ten years and take his professionalism for granted.  I am never disappointed.

HIgh Recommended, he's the best!

By: Metalman

Reviewed on: 09 Jun 2014

This was out third vacation that Randy has planned with us and like the previous two (Alaska 2010 and the Baltic 2012) everything went exactly as Randy arranged. He has travelled extensively and draws on his extensive experience and love of travelling thus resulting in the best travel experiences for his clinets.  On our recent trip to Europe, he arranged direct flights with upgraded seating in Canadian dollars as opposed to the paying in US dollars and maybe indirect flights.We are already looking forward to planning our next trip and many more with Randy.

highly recommend

By: Judsie

Reviewed on: 17 Jun 2014

By: Not provided

Reviewed on: 25 Jun 2014

Randy did his usual efficient work for my recent trip to Alaska.  He really pays attention to details, patiently answering my many questions.  He was available and involved when a family member of my travelling companion was taken to hospital in critical condition.  Situation eased and trip continued.  Through his involvement in Virtuoso, we enjoyed a special trip in Skagway and a cocktail party with your representatives aboard.I am booked with Randy for 3 more trips through 2015, so I must think he is pretty special.

always professional

By: K and J

Reviewed on: 05 Aug 2014

Randy is always professional and friendly when supporting one's travel plans. You have confidence that when Randy puts an itinerary together it will have the details to ensure no guessing in what you are doing. His recommendations are top notch without breaking the bank. He is very knowledgeable about most travel points in the world. You can depend on his advice.

The Best

By: Richard

Reviewed on: 11 Aug 2014

Randy is by far the very best travel agent we have ever used. We are always impressed with the diligence and care he puts into our travel plans.

Highly recommended

By: Beth P

Reviewed on: 22 Jul 2014

very knowledgeable and professional.  makes excellent recommendations, and offers perfect advice.

Great trip

By: edie

Reviewed on: 26 Nov 2014

loved the trip and river cruising is definitely a big YES. Flight out on Air France. We had seats assigned which I thought had been paid extra to pre book but when we checked in the seats were changed. Fortunately, we were able to change seats so that was not a problem. Coming home on KLM was not so good. huge plane, packed and I was in the middle for the whole trip. I hate that squished feeling to end the trip. We prefer to have two aisle seats!! Thanks for all your efforts Randy. We certainly started on the top for the cruise lines. Our weather was not perfect but very good and the south of France was lovely and warm. Edie

Expert courteous service

By: me1950

Reviewed on: 10 Dec 2014

I have used Mr Raphael for my travel needs over the last several years. He is without doubt the best I have dealt with. Everything is exactly as I request and he is informed of all changes in my flights and destination that may affect me so as to provide me with the chance to change anything that suits me. Excellent service!


By: Jr

Reviewed on: 01 Jan 2015

Randy both my flights left and arrived on time which was amazing for Christmas holiday time. Everything was organized, on schedule. I do resent paying for baggage with Air Canada on short flights but you can't do anything about this. Happy New Year.

As good as usual


Reviewed on: 26 Mar 2015

As usual everything Randy booked for our trip was first class and went without a hitch.


By: Richard 71

Reviewed on: 08 Feb 2015

Randy did an outstanding job, as always, in preparing our trip. What can we say? An excellent job, professionally done and there is no other travel agent who has impressed or satisfied us more!

Outstanding Resort

By: Don

Reviewed on: 15 Feb 2015

Excellence was truly a 5-Star resort. Everything was perfect. The staff was very friendly and efficient. The Junior Suite was beautiful and the six pools are great. We met many people that had been at the resort several times and we plan to return.



Reviewed on: 20 Feb 2015


The best travel agent

By: Lesley

Reviewed on: 08 Mar 2015

As usual Randy executed a superb trip for us. Every detail of our itinerary was perfect. He double crosses his 't's' and double dots his 'i's'. He is a pleasure to deal with and hopefully will be able to do the planning for us for many years to come.

Knows his clients well

By: tripchic

Reviewed on: 04 Mar 2015

Randy makes a point of learning who his clients are and what they are going to like. He has planned many trips for us and hasn't steered us wrong yet. Our most recent was a stay in Hawaii. It could not have been more perfect.

Celebrity Reflection Caribbean cruise March 14, 2015

By: Bonnie

Reviewed on: 28 Mar 2015

Other than a few minor instances the trip was excellent. We would look at repeating next year if there is another offer; the future cruise sales rep. did not know if the offer would be repeated.. Travelling from Hamilton makes the vacation more enjoyable. We were quite impressed with Labadee and managed to secure a cabana..

Attentive expert service

By: Don27

Reviewed on: 27 Mar 2015

Randy made all of our arrangements right down to the Limo arriving on time, met us at the airport to ensure we boarded the plane with no issues and regularly met with us on the ship. He and his wife Barb were available to assist with questions, make suggestions and to meet with our group for dinner and cocktails. This was a great trip. Randy was key to ensuring this vacation was a success .

Awesome cruise

By: Chick magnet

Reviewed on: 28 Mar 2015

The Captain and staff gave outstanding service. The food was excellent and well presented. The tours were excellent with the exception of the AzAmazing evening

Terrific Youngster

By: Bear

Reviewed on: 26 Mar 2015

This young fellow did an absolutely tremendous job herding cats and looking after a disparate group of travelers. His gentle and humorous approach to problems that arise with individuals or tour groups makes traveling under his care a delight. Can you clone him?

Best Planned trip!

By: Sheila W

Reviewed on: 28 Mar 2015

Randy and Barb planned the best cruise trip for us. The Virtuoso outing was lovely. The coffee tour was very interesting. It was very nice to meet everyone in your group. We look forward to hearing about other cruises that would fit our schedule. It was very nice to get to know you better than before the trip.

BEST travel agent EVER

By: Beth

Reviewed on: 26 Mar 2015

Randy is very thorough, professional and detailed. He make vacations easy and worry free.

expert friendly service ..excellent

By: Jam

Reviewed on: 30 Mar 2015

Very satisfied...would use him again and recommend him to friends

Amazing service

By: Tricia & Freddie

Reviewed on: 10 Apr 2015

Randy gave accurate, efficient and fast services to my husband and I as we booked our honeymoon to Bora Bora. It was clear he was extremely organized and as a result gave us peace of mind before, during and after our travel. I would highly recommend Randy to any friends and family looking for such service and intend on using him again.

Hit a home run

By: tripchic

Reviewed on: 29 Apr 2015

Randy organized an adventure to Africa for ourselves and another couple. We returned last evening and I can say that this is one of the top two or three of our many trips over the years. My husband agrees as do our friends. He dealt with a company in Africa that helped him put together our trouble free and very exciting holiday. It will be some time before we come down from the high.

Good Advice

By: Lew

Reviewed on: 30 Jun 2015

When I asked Randy about a riverboat cruise, he recommended Avalon. He and Barb had been aboard an inaugural cruise. Stepping aboard Impression, one could feel the energy of the captain, staff and crew. Meals; tours; and entertainment events were punctual and well done. My food allergy was handled with ease by the chef and his staff. City and optional tours with great busses and guides, allowed us to visit areas safely and timely..earphones were great. The ship was spotless and moved silently along toward each stop, with excellent commentary along the way. Passengers got happier as the trip progressed as they enjoyed the companionship of the other travellers. Weather was excellent, except for the heavy wind on the church and castle tour of the Rhine. Yes, you can take good photos through the room windows. It was a fun trip. I look forward to my fall cruise cruise in France aboard Avalon. Thanks, Randy

Superb service

By: Beagles

Reviewed on: 25 Jul 2015

The European trip planned by Randy was excellent. Everything went smoothly. It was well organized. He follows through on every aspect of the trip in a timely fashion. He is friendly and listens to your needs. There is no one better than Randy

Expert, reliable,friendly service

By: Brenda89

Reviewed on: 06 Jul 2015

Randy's service and management are unparalleled by anyone I've ever dealt with. We had to change our flight to Europe one week before departing. Randy was away at the time but one of his staff handled the flight changes the same day I called her and got us the best rate. She answered all our questions and had all the new flight tickets and itinerary to us the same day. Randy was back the day before we left and found out about our change. He immediately contacted us to make sure we had everything we needed and were satisfied and to contact him right away if we were missing anything or had any further questions.

Exemplary, expert service

By: AnneDave

Reviewed on: 31 Jul 2015

Randy planned a fabulous trip for us, with just the right balance of planned excursions and free time to be spontaneous. He upgraded our hotel accommodations for us and gave us the most complete, idiot-proof itinerary one could ask for! Because of his expertise and hard work on our behalf, we enjoyed the trip of a lifetime. Thank you, Randy!

Wonderful Newfoundland

By: Allan

Reviewed on: 10 Aug 2015

Our recent coach trip in Newfoundland exceeded our expectations. The McCarthy party tours is a well organized tour and ours was led by an extremely knowledgable guide with a love of Newfoundland. Little extras were included that made the tour special. The weather was not great but that did't seem to matter. We came away with a feeling of warmth for the people and the province.

Outstanding service

By: Brenda 89

Reviewed on: 15 Aug 2015

Once again, our trip was seamless due to the excellent service provided by Randy.

Disney World

By: Sharon

Reviewed on: 09 Sep 2015

We had a fabulous trip to Disney World. Randy did a superb job in organizing our flights and accommodation at a great price and he also ensured that we were able to take advantage of an additional bonus offer of a Park Hopper Pass and Meal Plan. As always, we are very grateful for his friendly professionalism and attention to detail.

Exceptional service


Reviewed on: 23 Sep 2015

Service requested and delivered: One week of luxury castle accommodations, with on site activities, excellent cuisine, outstanding service and beautiful site seeing ON BUDGET. As always, Randy Raphael arranged exactly what we wanted and made a suggestion that was most appreciated--upgrade to premium economy flight. He seems to anticipate precisely what we will most enjoy and appreciate from the beginning to the end of our vacation.

Excellent friendly service

By: Joan

Reviewed on: 27 Sep 2015

Our trip was well organized. Rocky Moutaineer provided great service and exceptional organization. The Jasper Park Lodge was a disappointment but the other Fairmont hotels were exceptional with great service. We had a wonderful holiday. Randy thanks for telling us about it and arranging it for us.

Great attention to detail!

By: Jim48

Reviewed on: 04 Oct 2015

Randy provided great service and advice and ensured that the needs of two families travelling together were met. A lot of attention to detail was required and was definitely delivered.

Sorry! I did not go due to illness

By: Donn

Reviewed on: 06 Oct 2015

I would have loved to have gone because of the wonderful arrangements Randy arranges. He does a wonderful job for the group.

My opinion

By: Brownie

Reviewed on: 07 Oct 2015

Monaco was beautiful. The Meridien Hotel was fantastic.food and service the best. The Riverboat was as expected with great food and service. The walking tours were a little bit long and the walking was tough with the cobblestones. The Pullman left a bit to be desired. The staff at the breKfast buffet couldn't keep up, with the platters being empty or almost empty. The egg station was mostly void of a chef, leaving you with watery scrambled eggs only.. The two dinners wer so so. On the day of departure we had to have our suitcases out by 6:00 am and on the bus by 7:00. We were given Box lunches.. We were on the bus and were told our luggage hadn't come down. we were told the staff either forgot them or there wasn't enough staff to bring them down. We got off the bus and retrieved our own. Two of the elevators were not working causing a further delay.. Unfortunately the tour of lights which was paid as an extra was basically the same as the included tour.

Great trip

By: Travel Junkie

Reviewed on: 13 Oct 2015

Great trip, very busy, not much time to relax and enjoy the beautiful scenery, but covered a lot of interesting places. Top marks to Avalon, very clean cabins, food fantastic and staff very friendly and cooperative.


By: Kit

Reviewed on: 20 Oct 2015

Everything went smoothly. Limo driver on time. Arrived @ airport in plenty of time. Limo on time for return trip home which also went smoothly. I was really looking forward to having a bottle of water on my return ride home in limo but there wasn't any. There had been water on the ride into the airport Thank you Randy for making my trip stress free. I always feel confident when your arrange my trips.

Wonderful trip

By: mpc44

Reviewed on: 10 Nov 2015

This was a wonderful trip which I first heard of on New Classical 96.3. Randy and the team in Ancaster were able to make excellent arrangements for us despite a change in my travelling companion and problems with the flight connections. We enjoyed the tours arranged by Vision in Barcelona - and the concerts. On the trip Sandie and her husband were great people to be with and made all passengers feel at home. I loved the cruise on the Marina - it is a beautiful ship.

Helpful Tips and advice

By: Glenn

Reviewed on: 24 Nov 2015

Randy took care of all our travel details in a very professional and helpful manner. He answered all our questions and gave excellent advise as he had first hand experience with our itinerary and travel package. I can highly recommend Randy for your travel needs.

Efficient friendly service

By: Murphy1

Reviewed on: 15 Dec 2015

Our holiday was well planned out by Randy. Given the fact that we asked him only weeks before our holiday, he was able to book us flights with the least number of connecting flights possible at an excellent rate.

Great travel agent

By: Travelling granny

Reviewed on: 18 Dec 2015

Randy is always very helpful and very thorough!

South Pacific Adventure

By: Robbie

Reviewed on: 02 Feb 2016

This was a great cruise and resort package put together by a super, professional travel agent. My only complaint is the nature of Oceania's terrible airline service connections.

Great Holiday

By: Love to Travel

Reviewed on: 26 Feb 2016

We had a great trip in Asia. Our Princess cruise was for 15 days and took us to several countries. I was surprised that our favourite country was Viet Nam--a beautiful country with friendly, energetic people. Obviously my viewpoint was from 40 years ago! Princess cruises are always great--great food, great entertainment, beautiful ships. We spent 3 days in Singapore and had a wonderful stay at the Swissotel The Stamford. Singapore is a modern bustling city with great history and lots to see and do--the Botanical Gardens were a highlight. In Bali we stayed for 4 days at The Grand Mirage Resort and it too was very nice, right on the beach with lots of amenities. Our Bali extension was arranged by GoWay Travel and it included hotel, transfers, etc. plus 2 day long tours that we thoroughly enjoyed.

Holland America Cruise

By: Tracy1994

Reviewed on: 16 Feb 2016

The trip was great with the exception of one in room dinner attempt that took two hours to arrive and was cold and stale bread like it had been sitting out for that period of time. They could not give us an explanation of what had happened. Ship was clean and interesting. Great coffee bar on board. Service was excellent. The only wish I had was that internet was included in the rooms.

Veranda - Antigua

By: Brian

Reviewed on: 16 Feb 2016

Used WestJet Vacations to stay at the Veranda resort. It was a smaller, quiet resort, ideal for those who just want to relax in the sun. The resort was clean, food was quite good, service was inconsistent (which is what I expect whenever I go to the Caribbean - these folks work long hours for little pay, catering to people much better off than they are). Some of the staff were quite excellent and friendly, others were just going through the motions and couldn't even manage a smile. Our suite was really nice and clean, but the resort does not stock the fridge for you - no water, pop or beer. Overall, a nice relaxing vacation in a good resort.

Excellent service & advise

By: Old one

Reviewed on: 02 Mar 2016

Randy, as always, arranged an excellent holiday for us. We have never been let down or regretted taking his advise.

Oceania Cruise

By: Peawhe

Reviewed on: 16 Mar 2016

Oceania Riveria ship was beautiful complete with bath tubs in our stateroom. A huge step up from our previous cruises. The food was excellent. The Cooking Center on board was the top feature on our 3 sea days. I took 3 cooking classes from a world class chef. The entertainment was sub par. The excursions were frought with problems with bus transportation and boats. Oceania's frequent price changes before the cruise, undercuts the role of the travel advisor. We were disappointed to hear the deals other passengers, including room upgrades, and ship board credits they received when they booked within 4 months of sail date. Overall the Oceania cruise gets an 8/10. Recommended with reservations noted above.

Wonderful trip and Randy Raphael is the best

By: Ali 217

Reviewed on: 08 May 2016

The Panama Canal trip was fabulous and particularly the Virtuoso Voyager day in Cartagena was a day to remember. The two escorts were most helpful guides and our luncheon at the Santa Clara Hotel was unsurpassed and in the most elegant exotic surroundings.

Lots of bonus features

By: Dottsie

Reviewed on: 07 Sep 2016

Hi Randy, it's Edie talking. We thought the trip was amazing! Lots of extra included tours. Some of the trips were too long for the value given. The bus from Prague to the Cesky Krumlov was 2 1/2 hours with a tour of the town for about 1 1/2 hours. We did not see past the restored facade. Lunch was good but 6 hours on the bus for 3 hours of touring was not a good use of time. Enjoyed Salzburg and the Sound of Music tour. Lunch was excessive!! Great salad to start but schnitzel was far too large and whole meal was too much. Not enough time to spend in Salzburg looking at the sights. It was a crowded itinerary with barely finishing lunch before meeting to go to the bus. Some people skipped lunch and others left before dessert etc. to spend some time in the shopping area.. Fred and I are not shoppers - so our experience is judged by that. We do not want to be dropped in a tourist shopping area for a few hours while we are on a tour. We loved being on a boat full of Canadians . Edie

Excellent as Always!

By: Richard72

Reviewed on: 08 Sep 2016

Once again Randy did an outstanding job arranging our cruise! Everything went very smoothly with no unwanted surprises. Have never been sorry we went with Randy firm years ago! Always a first class experience!

Randy's usual perfect service

By: Wendy 60

Reviewed on: 11 Sep 2016

Wow -- another great trip organized by Randy. My first cruise was perfect. Celebrity Summit was a lovely boat -- great service, great food, wonderful entertainment. Captain chose to leave Bermuda a day early to outrun the Hurricane -- great decision -- it just means that I will go back to Bermuda to explore more. All the arrangements were perfect -- extremely well organized by Randy -- every detail looked after. Thank you for the delicious bottle of wine in my cabin to celebrate my retirement! Randy is the best.

Excellent service

By: Andrea

Reviewed on: 09 Sep 2016

The planning of our trip was easy with Randy expertly guiding us every step of the way. All the paper work was completed and to us in a timely matter. We felt confident that things would go as planned with Randy's guidance. We would recommend Randy to others who wish to use a travel agent for their travels.

Friendly service and excellent recommendations

By: JCC105

Reviewed on: 14 Sep 2016

Our Bermuda cruise was well chosen by our travel advisor. Flight arrangements were good, cruise ship was excellent including our stateroom, entertainment, crew and food. Even though we lost a day on the island due to Hurricane Hermine, we thoroughly enjoyed ourselves. My only recommendation would be to include an exact address for Cape Liberty....the taxi dispatcher at Newark did not know where we wanted to go so that caused a little concern for us until a taxi driver came to our rescue!!! All in all an excellent vacation and one I would recommend to others, as well as our travel advisor for future vacations.

First class service

By: Adventurer Ira

Reviewed on: 16 Sep 2016

Highlight of Seabourn cruise was our visit to Greenland and Iceland, primerily Iceland cannot wait to go back and visit longer.

Excellent Service

By: Julene

Reviewed on: 29 Sep 2016

Great trip. Excellent pick of accommodation and all train connections went well.

Great Guy - Have used his services always

By: From Australia to the Danube

Reviewed on: 26 Sep 2016

Randy has always given us excellent service and recommendations. He knows so many different areas of the world that it is easy to deal with him no matter where in the world we want to go. Have always recommended him to friends. It is amazing how he follows up and cares how we enjoyed whatever we have done and is genuinely interested in our thoughts about wherever we have been. We now consider him a friend as well as travel adviser.

Thoroughly explained our itinerary - thanks!

By: AvalonDanube

Reviewed on: 04 Oct 2016

Thank you for all our efforts in making our trip memorable.

Professional service as expected!

By: Peter

Reviewed on: 06 Oct 2016

On a short notice Randy set up our first cruise to Italy West cost starting in Rome ( A.K.A. Tuscan Riviera). We first spent 4 nights in Rome and then a 7 night cruise. Randy took care of everything from transfers to hotels. The hotel in Rome was very nice but more importantly centrally located. We walked to the Colosseum, Trevi Fountain and took subway to the Vatican. The cruise was Azmara and was excellent! BOOK WITH RANDY!

Well organized trip

By: B&D

Reviewed on: 06 Oct 2016

We did the Danube River cruise from Budapest to Prague, with Avalon. We very much enjoyed the trip. On board, our room was comfortable and the food was very good. The entertainment is not what you get on a big cruise ship, but I liked it better. They brought in local musicians as you travelled along, as well as a wine tasting in Austria and Bavarian beer tasting in Germany. Our captain and cruse director were terrific, and really helped make the trip enjoyable. I would say that the only drawback is that they are victims of their own success. River cruising is very popular now, and there are many ships on the river. We stopped at several small towns, and each one was overcrowded with boats and tourists, following their guides from spot to spot! There was a lot of standing around and waiting in line, so be prepared for that. Otherwise, it is a great way to see a fair bit of central Europe and experience the history and culture.

Amazing surprises

By: Theresa

Reviewed on: 09 Oct 2016

The entire trip went off without a hitch. The arrival and departure times were humane and easily managed. Ground transportation was on time and friendly. In Edinburgh the uniformed chauffeur was in a beautiful red Jaguar, he was very friendly yet professional and we arrived at the Tattoo on time. He was waiting for us at the end of the program as promised to whisk through the traffic and clouds back to the tender. All of his services were more economical than taking the bus booked through the ship. Randy found and booked this service for us. Surprises like that make your trip more memorable. Trust in Randy's ability to book our vacations with care and attention to all of the required services make us want to travel again and again.

Spain in early fall

By: Ceansor

Reviewed on: 12 Oct 2016

Our trip was just short of three weeks in Spain in late September/early October. Multiple destinations - Barcelona, Bilbao, San Sebastian, and Madrid, a rental car thrown in in the middle of things, and two domestic flights. Things went off without a hitch. Hotels, flights, transfers and tours fully met our expectations.

Service was very,very good

By: Barbie

Reviewed on: 23 Oct 2016

Our trip was very good met our expectations.The only downside when traveling by plane is the airport. For seniors way to much walking from point a to b.

Great Again

By: Mekos

Reviewed on: 16 Feb 2017

Randy is attentive, efficient and trustworthy. He is always willing to advise but never over bearing.

well advised

By: diana

Reviewed on: 24 Feb 2017

perfect--very helpful and knowledgeable


By: Sunshine

Reviewed on: 27 Feb 2017

He is the best. Always on top of deals and keeps us informed. He is great at suggesting holiday ideas and isn't afraid to tell me "no"if I am making a mistake. Trust him completely.

Celebrity Reflection cruise

By: Ginger

Reviewed on: 03 Mar 2017

Very knowledgeable, experienced and customer service oriented.

Caribbean Cruise

By: Rick

Reviewed on: 12 Mar 2017

Excellent as always.

Randy Raphael

By: Janine and Rob White

Reviewed on: 03 Apr 2017

Randy is an incredibly easy person to work with. He is thorough, timely, pleasant, professional and adaptable. We never worry when our travel plans are in Randy's hands.

Best agent!

By: Sunshine

Reviewed on: 24 Apr 2017

Randy books all our holidays and now is booking all the trips for our family and friends. He offers great advise and is always available to help. Wouldn't go on a trip without his help.

Celebrity Cruise - Eastern Caribbean - April 2017

By: Bruce

Reviewed on: 23 Apr 2017

Randy was terrific to work with. He took care of all the arrangements. The itinerary was great. My wife and I love our sea days, and this itinerary allowed for that; 2 sea days, 3 port days, 2 sea days. It was a very relaxing trip. The weather was awesome, too! If Randy had anything to do with that, Thanks! Overall, a great time was had by all! Cannot wait til next time!

Cruisin' with Randy — never dull

By: Ronnie

Reviewed on: 16 May 2017

As always, terrific, but never uneventful. Last time (just a fewmonths ago) the plane broke and we nearly aborted the whole thing. This time, on the river cruise on the Rhine and Moselle, within 3 days about half the passengers had colds of varying severity, my wife being about the worst — she slept solidly for 3 full days and missed all the touring and even the meals. The boat by the time she emerged, sounded like a hospital TB ward! Nevertheless we had a great trip with Tauck, believe it or not. Randy had suggested, at our request, that we needed to take a max. of 200 Euros so we did. However, whenever we had an opportunity to stay ashore for lunch, the tour guides gave us 20 Euros lunch money. We ended up with more Euros than we started with! I should also mention that, again as usual, we were among the most prepared of the touring gang, thanks again to Randy!


By: viking

Reviewed on: 19 May 2017

Excellent. All items were handled professionally and in a timely manner. Any questions were answered promptly.


By: rick

Reviewed on: 12 May 2017

As always, wonderful, professional and thoroughly complete.

Princess Cruises

By: bob

Reviewed on: 02 Jul 2017

Professional, Friendly, Available Great advice, important suggestions All one could ask from your Trip Advisor


By: Falcon

Reviewed on: 01 Jul 2017

Wonderful and very very helpful

Good advice

By: Traveller

Reviewed on: 25 Jul 2017

A pleasure to work with

Rocky Mountaineer Group Tour.

By: Tony

Reviewed on: 31 Jul 2017

It was a pleasure to work with Randy, he is very efficient, experienced and provided all the necessary info. that we needed. Consequently there were no unpleasant surprises.


By: Trish

Reviewed on: 06 Aug 2017

Efficient and resourceful as usual

Good service, well organised

By: the friend

Reviewed on: 08 Sep 2017

Randy communicated well, we had all of the information that we needed. Our trip went according to plan and was hassle free. We had a good holiday.

Great trip

By: Drew

Reviewed on: 06 Sep 2017

Excellent, all went smooth.


By: Beth

Reviewed on: 22 Sep 2017

Randy is extremely knowledgeable and capable - a joy to work with in arranging any vacation.

Avalon River Cruise


Reviewed on: 27 Sep 2017

Randy is an experienced honest travel advisor who organizes a trip to your likes and wishes. He provides a detailed itinerary in a timely fashion

European Holiday

By: Odd That

Reviewed on: 04 Oct 2017

Excellent as always. Randy makes booking a breeze

The Insight Experience

By: Leonard

Reviewed on: 09 Oct 2017

He presents with a broad and practical knowledge base about travel. Clearly his years of service in this industry as well as being an extensive traveler himself has allowed him to provide the needed information and advice to serve his customers. I appreciated his time and respect his ability to stay true to his timeline promises and getting back to us as we proceeded through each stage of arranging our travel. Between emails and phone calls, he maintained communication.

Great European Trip

By: Charlie Peters

Reviewed on: 12 Oct 2017

Much value added compared to what we could do ourselves. Flights, hotels, attractions, and ground transportation went off without a hitch and met or exceeded our expectations.

Holland America Cruise

By: Lisak

Reviewed on: 23 Oct 2017

It was great. He was very knowledgeable on cruising and was able to give good advice.

Excellent support

By: Grandmawhiz

Reviewed on: 27 Nov 2017

Randy has planned all of our international vacations for years. His attention to detail and great communication skills make the planning process seamless. This time the cruise and return travel had many issues. The ship had to be towed back to port for three days of repairs. This resulted in us missing half of the ports we were to visit. Before I could contact him Randy contacted me to let us know he was aware of the problem with the ship and to ensure our safety. We finished our condensed cruise only to be notified by Oceania that our plane would be four hours late to the airport in Tahiti. The whole ship was buzzing with worried travellers expressing concern that we could not make our connections at LAX. We didn’t. It took two and a half days for us to get home. During this time of confusion Randy confirmed our bookings and tracked our progress throughout. He also kept the limousine company informed of changes in our arrival time to Toronto. Randy saved the day. He is amazing.


By: Fred

Reviewed on: 11 Dec 2017

Very good. He had most of the info at the onset, what he did not know, he efficiently researched and provided. His comments on details that made the travel easier where greatly appreciated.

Oceania cruise

By: Sieg

Reviewed on: 28 Dec 2017

As always in the past , Randy is a great guy to plan and finalize a cruise. He has a vast knowledge in the cruising world. I can highly recommand him.


By: dudley

Reviewed on: 31 Jan 2018

excellent up to our every expectation

travel agent

By: ammie

Reviewed on: 23 Feb 2018

Very helpful, provided good guidance

Singapore to Sydney Cruise

By: Max

Reviewed on: 06 Mar 2018

Everything was looked after and everything was first class! We had a great time.

Another great holiday

By: rick

Reviewed on: 11 Mar 2018

As always, very professional, knowledgeable, smooth, well laid out trip.

Austraia & New Zealand

By: Mel

Reviewed on: 14 Mar 2018

Randy is prompt and efficient, diligent in finding great fares! My whole itinerary was seamless and went without a hitch! The best in the Biz!

cancelled trip

By: cossack explorer

Reviewed on: 22 Mar 2018

working with Randy over the past 40 years has always been an excellent and invaluable experience! sadly on this occasion we had to cancel this particular trip, but are already planning the next one!

Working with Randy Raphael, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

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