Kristen Fernandez 

Larchmont, NY United States
 99%
Recommended
142
Reviews
 
Travel Specialties
Interests
  • Beach & Sun
  • Family Travel
  • Sports & Outdoors
  • Food & Wine
  • Safari


Destinations
  • Antigua And Barbuda
  • Australia
  • India
  • Costa Rica
  • Italy
  • View More...
Selling Travel Since
2009
Languages
  • English
  • Latin American Spanish

My Background

I've always loved traveling, so in 2009 I transitioned to a career allowing me to help clients in a field in which I'm naturally passionate. Fortunate to live in a charming town in Westchester County, NY I established Elli Travel Group, with a store front location in Larchmont and a second office in Rye.

Strong client-service skills (gleaned from a decade of working on Wall Street) come in handy as I work closely with clients to maximize their vacation experience. I'm quick to grasp my clients' travel goals, and can work to create an optimal vacation experience. My goal: to establish a long-term relationship as your trusted travel advisor - someone you can count on to always put your interests first.

Clients will tell you that I'm readily accessible and spring into action when a challenge presents itself - like facilitating a Chinese visa 5 days before departure, or scanning and emailing forgotten birth certificates to a client at the airport check-in desk minutes before departure to Johannesburg for safari.

Away from the office, I'm a diehard skier & snowboarder, so please use me as a resource. (Want VIP passes to ski first tracks? Just ask.) I also love to cook and have honed those skills in test kitchens from Marrakech to Sorrento and Scottsdale to Bora Bora. And as the mother of four, I'm well-versed on family and multi-generational travel, as well as special occasions like birthdays & anniversaries.

Places I Have Traveled


Memberships 

Virtuoso Alliances
  • Saveur Advisory Board

Reviews and Recommendations for Kristen Fernandez

99%

of 142
guests
recommend


Virtuoso Verified Traveler

All reviews are from confirmed guests sharing exclusive insights

Sort reviews by

Highly Recommended

By: Eileen


Reviewed on: 22 Aug 2013

Kristen's assistance was invaluable as we planned our European vacation. We had many people we needed to meet up with, and many places we wanted to see, so her guidance, judgment and expertise were incredibly helpful. From soup to nuts, she was with us at every step! We're starting to feel adventurous and can embark on any journey with her help!

Highly Recommended

By: Kathleen


Reviewed on: 21 Nov 2013

Where do I begin? Kristen Fernandez was a huge help in planning our multi-family trip to Jamaica. She booked our flights as well as our hotel. She also set up options with all inclusive meal plans and travel insurance etc. Any questions we had with our large group, she answered in a timely and knowledgeable manner. We would absolutely refer her to friends and will seek her services for our next trip!!

Highly Recommend

By: Not provided


Reviewed on: 22 Nov 2013

Highly Recommend

By: Erin


Reviewed on: 25 Nov 2013

Kristen has planned several trips for us and I can not imagine planning a trip without her help and expertise. She took the time to get to know us and she always suggests just the right places to meet our needs and our "tastes." Look no further - if you have found Kristen then you have found the best!

Highly Recommended

By: Maureen


Reviewed on: 21 Nov 2013

Kristen has been such a tremendous help on a number of our trips. She seeks out the best price, best place, and best package and follows up almost immediately with any questions. I would highly recommend her for any couples, family or group trip you are planning. She is extremely knowledgeable and has made planning trips a pleasure rather than a chore!

Highly recommended

By: julie


Reviewed on: 31 Dec 2013

Kristen has planned many trips for us-all amazing! I will not travel without her help!

Highly Recommended

By: Mo


Reviewed on: 07 Jan 2014

Amazing vacation. Great service by Kristen. Would def use again

Highly Recommended

By: Not provided


Reviewed on: 12 Feb 2014

My friends and I have planned a trip to Las Vegas for the Superbowl the last two years, and have found Kristen to be extremely helpful in the planning.  She has helped us arrange hotel accommodations, as well as reservations for a Superbowl viewing party.  She is extremely responsive and professional, and I appreciate that she goes the extra mile to follow-up prior to and after our trips.

Highly recommend

By: jhastit


Reviewed on: 13 Apr 2014

We had a 1st class travel experience, thanks to Kristen!  Thank you!

Great experience

By: Trish


Reviewed on: 08 Jul 2014

Kristen did a terrific job on our trip.  She was extremely knowledgable and had no problem making our crazy airline requirements a reality.  She handled all our requests professionally and she was a pleasure to deal with.I will definitely call her for our next trip.

Exceptional Service - Ritz Carlton Dorado Beach

By: Erin & Keith


Reviewed on: 12 Aug 2014

We will definitely go back to the Ritz Carlton Dorado Beach. The service was EXCEPTIONAL! Every detail was covered and the facilities were second to none. The rooms were beautiful, the food was delicious, and there were plenty of activities (though we mostly chose to sit by the pool because it was fabulous). We went during summer, which is their "slow season" - so the resort was not crowded and we felt like it was a nice quiet place to unwind. Transportation was so easy - a direct flight to San Juan and then a 45 minute car ride. This is a place I would highly recommend and we will definitely go back there again. Thanks for recommending it!
  Loading comments. Please wait...

Flawless Trip to Seattle

By: Susan G


Reviewed on: 27 Jun 2018

Kristen seems to read my mind and know exactly what we need to make a trip easy and successful. We were making a short visit to Seattle and the flights, car rental, and hotel met our needs perfectly. Travel can be stressful but Kristen and her team make it seamless!

True professional

By: Judy


Reviewed on: 27 Jun 2018

Kristen and her team are outstanding. Great suggestions, good follow through, and friendly helpful style. I am recommending her to my family and friends.

Business or pleasure

By: Carrie


Reviewed on: 04 Jul 2018

Whether it is a straightforward business trip or a trip where my son has to be farther from Shanghai to Istanbul to meet my daughter and I flyng in from New York City to start a 10 day track through Turkey and Greece… There is no one I would trust with my family and with the critical times that her mother has to create memorable experiences for her children. I know that they are limited in number and thank Kristen for taking care of them for me so that I have no worry And can only plan how to best enjoy
  Loading comments. Please wait...

Bahamas 2018

By: Gwiedenfels


Reviewed on: 08 Jul 2018

Top to bottom great planning and execution!!!
  Loading comments. Please wait...

Vienna, Budapest, Prague Trip

By: Julie


Reviewed on: 09 Jul 2018

Awesome! She is great - she understands needs/desires. She is responsive, helpful providing guidance, professional. She checked in on us during the trip without being intrusive. I would recommend her to anyone.
  Loading comments. Please wait...

Asia Adventure

By: Risa


Reviewed on: 24 Jul 2018

Kristen is really terrific to work with. She is thoughtful in our planning of our trips and gives us good options for our family travel. Kristen works very closely with the local experts/guides to be sure we have the best components of our trip planned. Kristen gets back to us quickly and is always very positive to work with.
  Loading comments. Please wait...

Canada trip - excellent

By: Jen


Reviewed on: 10 Aug 2018

Kristen and her team were fantastic - very responsive, gave great advice, and were especially responsive when we had an issue at our second hotel. They jumped on it and I was most appreciative. Loved that they checked in while we were away too.
  Loading comments. Please wait...

Bordeaux/Paris trip

By: Somchay


Reviewed on: 31 Aug 2018

I worked primarily with Chesney Davis at Elli Travel Group. Chesney was easy to work with, very helpful, and followed through with any of my requests. She even helped out when she was on vacation. I was upgraded at all of the hotels where I stayed in France. Would highly recommend to anyone.

Excellent Partner

By: larchmontmom


Reviewed on: 12 Aug 2018

Kristen and her team at Elli Travel have been great partners in planning and putting together great vacations for my family of 4. They give us ideas and choices for the itinerary and activities at different price points with a lot of details to help us decide which ones are the perfect fit for us. Likewise with accommodations. The hotels they have recommended and we have stayed at, have all been great, including location and staff service. I highly recommend Kristen and her team (Chelsea and Julie).
  Loading comments. Please wait...

Very buttoned up.

By: Grammy


Reviewed on: 14 Aug 2018

Good detail orientation. Buttoned up. Easy to work with. Responsive.
  Loading comments. Please wait...

Antigua

By: Donna


Reviewed on: 14 Aug 2018

She is knowledgeable, kind and smart
  Loading comments. Please wait...

The Right Advice!

By: Travel lover


Reviewed on: 23 Aug 2018

Kristen is a consummate travel advisor. She listens to your interests and and responds with on-target suggestions. I find her genuinely interested in planning your trip in an organized fashion. She is responsive and to special interests and eager to research options. A delight to work with!
  Loading comments. Please wait...

Colorado in the Summertime

By: Susan G


Reviewed on: 23 Aug 2018

As with every trip with Kristen, it was smooth sailing! We never have to worry about anything not being done and our plans are always well-organized and accurate. Kristen and team even arranged for a Jeep Tour of Pikes Peak during our stay!
  Loading comments. Please wait...

Amazing trip...every detail was taken care of

By: Skl


Reviewed on: 23 Aug 2018

Kristen did an excellent job helping us plan our trip to Croatia & Italy! Her hotel recommendations were excellent and we loved all the extras and upgrades!

Trip to Iceland

By: Erika B


Reviewed on: 31 Aug 2018

Great. Very easy to reach and had a lot of information for us. We also got great hotel upgrade through her.

Trip to Ireland

By: Karen


Reviewed on: 31 Aug 2018

Kristen and Juan did a great job planning our trip to Ireland. It was our first time traveling there and they set up our entire itinerary as well as our hotel accommodations. The trip was fantastic!

Santa Fe, NM to San Diego, CA trip - Summer 2018

By: Tom Cummings


Reviewed on: 01 Sep 2018

This was the second year in a row that my wife and I asked Kristen to handle the arrangements for our vacation. Same as last summer, working with her and her colleagues at Elli Travel Group in Larchmont, NY, was easy and pleasant. Every detail was attended to perfectly, including a last-minute hiccup when, reviewing our final itinerary a week before the departure date, I discovered that I had overlooked an overnight airport hotel reservation for our late-night arrival in Albuquerque before driving to Santa Fe the next morning. An urgent email to Kristen and her colleague Chesney was responded to immediately, and within an hour the necessary hotel reservation was booked. Timely and effective service such as this is extraordinary, but Kristen and Chesney make it look ordinary and effortless. Quite a feat!

Better than wildest dreams!

By: Happy


Reviewed on: 06 Sep 2018

Exceptionally helpful!

Amazing Trip

By: Suki


Reviewed on: 17 Sep 2018

So easy and so smooth - everything was taken care of for us and great care was taken to plan a trip that would match our interests. We got to see a beautiful culture with so much more depth and clarity than we would have on our own.
  Loading comments. Please wait...

France trip

By: Jose and Maria Teresa


Reviewed on: 19 Nov 2018

Very good. Very responsive and knowledgeable.
  Loading comments. Please wait...

Heavenly St Barts

By: Susan G


Reviewed on: 17 Nov 2018

Kristen and her team make vacation planning so easy, I want to travel all the time! Air travel, amazing hotels and resorts, spa appointments, dinner reservations, activities - they do it all! One of the things I love the most is that Kristen really takes the time to know us and our preferences. The hotels and resorts she recommends always fit perfectly with our tastes, budgets, and vacation goals.
  Loading comments. Please wait...

Great and creative service from Kristen!

By: Mike


Reviewed on: 04 Jan 2019

Wonderful. She is true professional in her field and extremely competent and communicative. We love working with her.

Elli travel

By: sus


Reviewed on: 02 Jan 2019

Kristen was extremely helpful in planning our recent trip to Hawaii. She helped with suggestions about flights, recommended excellent hotels, and arranged excursions that were a lot of fun. We had a great time because of her help! I would definitely work with Kristen again when we plan our next trip.
  Loading comments. Please wait...

Peru

By: Prelly


Reviewed on: 09 Jan 2019

Amazing as always

Excellent planning and carry through

By: Othello


Reviewed on: 11 Feb 2019

Kristen is easy to work with, approachable, quickly responsive. Our three week trip to Australia and New Zealand was the best we have ever experienced. Thoughtful insights from Kristen helped that, which hotels to use, pace of activities, etc.
  Loading comments. Please wait...

Great Travel Advisor

By: Tony


Reviewed on: 13 Feb 2019

Very easy to work with Kristen, attentive to detail and responds when needed. Glad we found her! She is our new travel agent!
  Loading comments. Please wait...

Great time in St. Croix

By: Larchmont Mom


Reviewed on: 01 Mar 2019

We reached out to Kristen and team at short notice, to help us plan our winter break vacation. Chesney Davis started by giving us a few choices for destinations. We decided on St. Croix and from thereon, Chesney took care of finding us great accommodations at The Buccaneer and also made arrangements for dinners and for an excursion to Buck Island. Chesney is very organized and very patient in following up when I dilly-dallied with certain decisions. When we arrived at the hotel, there was a wonderful food basket with a welcome note from Chesney. The entire family had a great time. We will certainly work with Kristen and Chesney on future vacations (as we have done so in the past few years).
  Loading comments. Please wait...

St. Regis Bahia Beach is a gorgeous get away

By: Lisa G


Reviewed on: 20 Mar 2019

Kristen and team were flexible in accommodating the size of our group that changed up to the last minute; and making room, car and related arrangements with the St. Regis. It made the 4-day getaway easy, and very relaxing.
  Loading comments. Please wait...

Morocco

By: Pat


Reviewed on: 08 Apr 2019

I did this and sent her a glowing review. She is terrific.
  Loading comments. Please wait...

Morocco trip

By: Dane


Reviewed on: 03 Apr 2019

Kristen was good and responsive to our special requests.

Amazing trip to Hawaii

By: Shar


Reviewed on: 09 Apr 2019

Kristen put together a wonderful trip to Hawaii for us. She did our hotels, activities and car rentals and everything was great. Will definitely work with her again.
  Loading comments. Please wait...

Vacation

By: Ang


Reviewed on: 24 Apr 2019

It was a very pleasant experience working with Kristen and her team and Eli Travel. We were provided various options and went with the one we felt best to fit our needs. It was a great trip and I would recommend Elli Travel in the future and use them for my next vacation..

Highly Recommend!

By: Meg C


Reviewed on: 19 Apr 2019

Kristen's knowledge and competence helped make this trip one of the most rewarding my husband and I have ever taken. She suggested hotels in Siena and Florence that were probably not what I would have chosen from guidebooks - and her suggestions were great. Ditto her suggestions for activities. Kristen was pleasant and easy to work with and arranged everything, leaving us free to enjoy the sights, food, etc, instead of fussing over bookings.
  Loading comments. Please wait...

Great Recommendation Again!

By: Kate B.


Reviewed on: 21 Apr 2019

Once again, Kristen and her team at Elli Travel gave us a great hotel recommendation, this time the Hotel Kamp in Helsinki. We like to stay at old-line, elegant hotels when we travel and Kristen knew we would appreciate the history, the decor, the attentive service and great location of the Hotel Kamp. They worked hard to get us the best rate and have a great Travel App that allows us mobile access our itinerary and reservations. Thanks again, Kristen, for a great trip!
  Loading comments. Please wait...

Greece

By: Linda


Reviewed on: 05 May 2019

Great! She made everything so easy!
  Loading comments. Please wait...

Great girl’s weekend!

By: AlyssaM


Reviewed on: 11 May 2019

Loved every second of our girl’s trip to Vegas! The Hotel and amenities awarded to us because of Elli Travel Group’s relationship with the Four Seasons sets them apart from any other travel agency. Personalized welcome note and fruit plate were lovely bonuses and we saw an amazing show from stellar seats. Best part? I didn’t have to do any heavy lifting! The staff at Elli Travel will always have my business. Thank you Kristen and Chesney!
  Loading comments. Please wait...

Copenhagen

By: Jenn


Reviewed on: 23 May 2019

Great! She's attentive, efficient and knowledgeable. Copenhagen was a very fun city to visit for a short vacation. Pretty, clean, lots to eat and see, easy to use public transportation.

Spain

By: Susan


Reviewed on: 02 Jun 2019

She was responsive and professional.
  Loading comments. Please wait...

Excellent advice

By: Great getaway


Reviewed on: 05 Jun 2019

Kristen and her team are a pleasure to work with. She has been extremely helpful with several different trips and always is willing to help in any way. She has great ideas and attention to detail.
  Loading comments. Please wait...

Turks and Caicos

By: Cori


Reviewed on: 01 Jun 2019

Working with Kristen is fun and easy. She has great suggestions and helps you to narrow down the many choices available to the perfect choice! Thank you Kristen for planning our 5 day quick getaway!
  Loading comments. Please wait...

Outstanding effort and attention to detail

By: R Hannigan


Reviewed on: 01 Jun 2019

As an infrequent traveler, the idea of planning a trip to Spain/Portugal with a time intensive job was daunting to say the least. Kristen and Chesney from her team did an amazing job for us in providing extensive research, multiple options at various price levels and great tour recommendations. They did an absolutely exceptional job and I could not recommend them more. R Hannigan

An excellent Memorial Day Weekend in Chicago

By: Tom Cummings


Reviewed on: 21 Jun 2019

This was the third trip in as many years that my wife and I have planned in conjunction with Kristen Fernandez and her colleague at Elli Travel Group, Chesney Davis. And for the third consecutive year, every detail was perfect. This was our first time visiting Chicago, and after outlining for them what our interests were, Kristen and Chesney booked us into a fabulous hotel, the Sofitel, in the "magnificent mile" area of the city - an ideal location from which we were able to walk easily to all of the attractions we wanted to visit. And, they suggested a walking food tour which turned out to be memorable not just for the food tasting, but also for the overview of Chicago's history that our tour guide supplied as we walked between the food stops. From beginning to end, our trip was as excellent a travel experience as any customer could want, and exactly what we've come to expect from these two knowledgeable and friendly travel professionals.

Wonderful

By: Bigeye


Reviewed on: 02 Jun 2019

Wonderful!!! Exceeded our hopes! Very easy to work with!

Turks and Caicos

By: sc


Reviewed on: 05 Jun 2019

Kristen and Chesney are always a pleasure to work with. They have made great hotel recommendations. We look forward to planning more vacations with them!

Kristen does it again!

By: Sharon


Reviewed on: 13 Jun 2019

It is always a pleasure to work with Kristen. She has great ideas, listens to what you are looking for and finds a way to make it happen. The hotels she recommends are always first class and the tours are great. I can't not imagine planning a trip without Kristens advice.
  Loading comments. Please wait...

Extremely Helpful!

By: Eve


Reviewed on: 19 Jun 2019

I highly recommend Kristen Fernandez and her office. They’ve been extremely helpful on a variety of trips I have taken, giving great advice and being supportive in a variety of ways. I highly recommend using them if you’re planning any trips, short or long.
  Loading comments. Please wait...

British Virgin Islands

By: The Benedict Family


Reviewed on: 23 Jun 2019

This was our third trip booked with Chesney and Kristin and once again they booked an awesome vacation for us! The other trips were in Europe - one winter, one summer Can’t wait to plan our next trip!

Family trip to Italy

By: KK


Reviewed on: 07 Jul 2019

Kristen and her team did an awesome job in suggesting where to go and what to do, as well as hotel suggestions. The partners, guides, and transfers were all very professional, and visiting 4 cities was a very smooth experience.
  Loading comments. Please wait...

Amazing trip to Croatia on a tight time frame!

By: Jill


Reviewed on: 13 Jul 2019

Kristen not only suggested the perfect trip for me and my sons, she put it all together on a very tight time frame, despite the shifting schedules of my sons, my using miles to book flights and she even worked in additional suggestions I asked about from my friends. Despite the last-minute timing, we stayed in beautiful hotels, had terrific guides and everything went smoothly. The in-country travel team was excellent as well. Highly recommended!

Excellent travel agent

By: JulietG14


Reviewed on: 05 Aug 2014

Kristen has helped me with several vacations, both domestic and international. She is a true gem. Not only does she have excellent recommendations and insights, but she is also incredibly organized and diligent in her research. Plus, she is 100% available if you have any concerns or problems during your travels. From hotels to tours to transportation, she is really there for you. Always pleasant and happy to help, Kristen is a pleasure to work with.

Great Trip made Easy

By: JW


Reviewed on: 08 Sep 2014

The trip was great and Kristen made it easy! Also good selection of hotels, particularly the Londra Palace in Venice.

A Dream Vacation in Every Way

By: SusanG


Reviewed on: 06 Oct 2014

Kristen came highly recommended to me by a friend who knew I needed help in planning my first vacation in 4 years! What I loved about Krsiten is that she really listened to me and took the time to understand what I wanted from a vacation. She provided me with multiple options for hotels and sought to find the very best pricing. I always got quick responses from her and I felt she really cared about my happiness and satisfaction. We loved everything about our trip to Turks & Caicos - from the flight schedule to the beautiful hotel, everything was delightful. I'm already working with Kristen on a trip to Spain for my anniversary next year. I feel so fortunate to have found her!

Our fabulous trip to steamboat colorado

By: Shelly


Reviewed on: 02 Mar 2015

We loved everything Kristen put together for us. The hotel was perfect as well as all the activities and restaurants she recommended. As a two working parent household vacations are so incredibly important for our family. Its when we have our precious time alone with the kids and each other so we want it as perfect as possible. This was PERFECT!!! THANK YOU KRISTEN!!!

spectacular setting

By: Pam's post


Reviewed on: 30 Apr 2015

We loved staying at Enchantment. This is the way to enjoy Sedona's red rock country where you are surrounded with breathtaking views and a resort that offers an incredible choice of outdoor activities. The spa is top notch.

hi quality responsible good followup

By: turk


Reviewed on: 07 May 2015

thank god she is in business

Perfectly planned!

By: PNB312


Reviewed on: 20 Jun 2015

Another great trip! Kristen did a wonderful job of discussing our options on our trip to France and we ended up with the perfect itinerary. She is a pleasure to work with.

An Incredible Trip to Spain

By: SuzieG


Reviewed on: 27 Jun 2015

Kristen and I began planning this trip 7 months prior to the scheduled departure date. She had wonderful suggestions for lodging and flights and always gives me the right number of options - not too many or too few. Her suggestion of the Majestic Hotel and Spa in Barcelona was absolutely perfect. As the time for our trip came closer, she assisted with arranging airport transfers and dinner reservations for us both in Barcelona and Mallorca. Knowing that we were hoping for an upgrade on our long flight to Barcelona, she set a reminder to put in for an upgrade and did so from her son's baseball game! That is customer service! (We got the upgrade!) I love working with Kristen and trust her with all of my vacation travel needs.

Very helpful!

By: Chris92


Reviewed on: 03 Jul 2015

Kristen & Chesney were so helpful with everything! They were efficient and quick to answer questions, emailed us information and offered to make reservations, etc. I would highly recommend their services to anyone.

More than we could have asked for!

By: KatieCorey


Reviewed on: 05 Sep 2015

We are so happy to have worked with Kristen and the Elli team! They far surpassed any expectations that we had amd were able to plan us a beautiful and perfect honeymoon. They were able to listen to our ideas and desires and were able to deliver us a well thought out, organized, and perectly tailored trip. Our hotels, activities, and daily travel tips were perfect. We could not say enough great things about Kristin and her team- looking forward to booking another trip!

Professional and accomodating

By: SynchroMom


Reviewed on: 24 Jan 2016

Kristen Fernandez was extremely helpful and patient. She found us a terrific hotel in Gothenburg, and made reservations for me and a group of friends. The friends ended up making multiple changes to their reservations, but Kristen handled each of them very professionally and patiently. Thanks, Kristen!

Best in Class

By: Chuck C


Reviewed on: 04 Feb 2016

Juan is Kristen's partner and together they provided me and my partner with outstanding travel assistance last week to Gran Velas, at Cancun de Maya. At every step of the journey they were extremely helpful and responsive. As a very seasoned traveler I was skeptical that they would add much value to my travel. Wrong! These folks are terrific and one is doing a great disservice to themselves by not contacting them got travel advice.

Perfect Planning plus Juggling Last Minute Changes

By: SusanG


Reviewed on: 11 Mar 2016

This was the third trip that Kristen planned for us. Like the other trips, her thoroughness, her ability to listen to our needs, and her helpful and pleasant demeanor make working with her a delightful pleasure. Things got a bit hairy for us when we thought that we were going to have to cancel the trip completely but then found that we could delay our travel by one day and still make the trip. Kristen was calm, supportive, and worked her magic to enable us to make this change and enjoy a stress-free vacation. Our trip to Nevis was beautiful and everything went smoothly. Her research into dining and spa options helped us plan our time there appropriately and she even made sure that the hotel recognized my husband on his birthday! I would not think of ever planning a vacation without Kristen's help!

Amazing Trip!

By: cferreira


Reviewed on: 28 Jun 2016

Kristen was able to plan our amazing last minute trip in no time at all and was extremely accommodating given my crazy work schedule. I could never have put this trip together without her help. She provided us with several great options, good advice and provided us with an organized package of our travel documents. This is the second time we have worked with Kristen and her team and highly recommend her agency! I look forward to planning our next trip.

Perfectly Planned Vacation In Italy

By: RRBL


Reviewed on: 17 Jul 2016

Kristen and her staff planned the perfect vacation to Venice, Tuscany (incl. Florence) and Rome for our family of four. She gave us several options for accommodations and guided us to the right choices. She arranged tours and activities based on our interests, also taking into account what would be fun for our 13 and 10 year old kids. We had a magnificent time all 2 weeks of our vacation. Each hotel was charmingly unique and special, the staff all friendly, the full breakfast enjoyable and very practical. The tour guides especially the two for the private tours of the Colosseum and the Vatican were knowledgeable and engaging. Kristen checked in on us by email to ask if all was well and to offer help if needed. We are so pleased with how our vacation turned out, we will happily work with Kristen and her staff again on other vacations in the near future.

Awesome Trip

By: cpar0917


Reviewed on: 15 Aug 2016

While working with the Elli group on an upcoming vacation we realized that another trip we had planned was part of the Virtuoso network as well. They were able to take over not only our reservation but also the family we were traveling with and score us some awesome amenities that we would have missed out on otherwise. We were treated like royalty at the hotel and have not missed an opportunity since to recommend Elli to all of our friends who are planning trips. Thank you.

A Most Memorable Birthday

By: SusanG


Reviewed on: 12 Aug 2016

This is the third special occasion trip that Kristen has planned for us and each one is a delight! The occasion was my 50th birthday and the trip was to Ireland and London. No detail is left undone and she and her team are incredibly patient with me and my drawn-out planning process. Everything about this trip - from the fantastic hotels to the wonderful meals to the recommended tours and activities and even the flights and ground transportation - was stress-free. I would never plan a trip without Kristen's help!

Very Satisfied

By: honeymoon


Reviewed on: 18 Aug 2016

Kristen did a great job of arranging fine choices for our honeymoon. I called Elli travel quite last minute and they understood the situation that I was facing in trying to book a two week summer trip in Europe. After a brief discussion about what we were looking to do, the type of place we wanted to stay in and our budget, they came back within a few days with hotel and travel options. This is exactly what I had hoped for and I trusted their knowledge of the arrangements. Picking from their options relieved a lot of stress for me and I couldn't have been happier.

Exceptionally well done!

By: Trish


Reviewed on: 24 Sep 2016

We recently returned from a fabulous trip to Africa with a stopover in Dubai. Kristen did an amazing job of incorporating all of our destination requests and suggesting additional excursions. She took care of every detail and all went smoothly during the trip. We visited five different places and were handled professionally by all the operators she contracted with. I wouldn't dream of planning a trip without her!

Experienced and knowledgeable travel agent

By: RealtorEve


Reviewed on: 25 Sep 2016

I was referred to Kristen by somebody whose opinion I highly value and am I glad I used her. I've never liked making travel plans, which is one of the reasons I don't travel much, (at least I didn't up until now.) It takes too long to get the best rates, I'm not sure where to stay or even what cities to visit. Kristen makes it so easy. I just finished my first trip using her services and everything went to plan and I look forward to the next trip which I already planned with her. Now I'm excited to travel, for the first time in a while. I highly recommend her.

Expert and the best service!!

By: Kristen Walters


Reviewed on: 27 Oct 2016

As always Elli travel group planned us such an amazing trip to Italy. We have now used them for 3 trips and from the big trip for our honeymoon to a 4 day getaway to this 11 day trip to Italy they continue to exceed our expectations. They are always available and spend so much time to ensure we have a great trip. I can't say enough good things about the team at Elli Travel. I can't wait to start planning our next trip with them.

Easy to work with and a total pro

By: Terry


Reviewed on: 31 Oct 2016

We reached out to Kristen for help planning our honeymoon on a recommendation from a friend who had worked with her in the past. We're so glad we did! We had lengthy discussions with Kristen about where to go and how to do it, and she was patient, knowledgeable, and upbeat throughout our journey of decisions and rethinking decisions. Kristen has relationships at fine establishments all over the world, and she was able to get us very nice treatment from our hotels at the lowest possible rates. I can't wait to work with Kristen again in the future, and I recommend her very highly for anyone planning their next vacation.

Great trip

By: K144


Reviewed on: 03 Jan 2017

Everything was great. From flights to the resort to excursions!

Easy, friendly with a great outcome

By: Lisa G


Reviewed on: 10 Apr 2017

Kristen listened carefully to what we wanted, and our budget and time constraints, and was very easy to work with. She nonjudgementally steered us to several terrific vacation choices. Highly recommended.

Spring trip to Europe

By: Mimi


Reviewed on: 14 Apr 2017

Kristen was patient and kind with us as we changed our ideas around for our trip a number of times! The hotel choices were right on and all of our transfers exceeded our expectations!

Tuscany and Florence

By: Susan G


Reviewed on: 14 Apr 2017

Kristen is my vacation guru. Our most recent trip to Tuscany and Florence may be my favorite trip thus far and that is saying a lot based on the many other trips she has planned for us. Everything is perfectly planned - from the flights to the airport transfers to the hotels to the restaurant reservations to the tours/activities. My husband loves that the only thing he has to do is pack and remember his passport!

The Best!

By: adelasa@mac.com


Reviewed on: 01 Jun 2017

Awesome!!!!!!!!!!
  Loading comments. Please wait...

Elli travel does it again!

By: C&K


Reviewed on: 07 Jul 2017

We have been using Elli travel for years now and they always seem to go above and beyond! Whether we are planning a weekend away or a European adventure, they always deliver! Thanks again Kristen, Juan, and the rest of the team!
  Loading comments. Please wait...

Short London Getaway

By: CP


Reviewed on: 13 Jul 2017

We had a great trip. The Elli Travel Group found us an amazing hotel in the heart of London and organized ground transport and a private tour guide. We made the most of a short trip and had a wonderful time. Thank you.

Vancouver Trip

By: Laurie


Reviewed on: 13 Jul 2017

Kristen planned a wonderful trip to Vancouver for us! We stayed at the Rosewood Hotel Georgia and it was truly special. The accommodations were great--made greater by a room upgrade--and we loved the central location. We had never been to Vancouver and it was the perfect launch pad for exploring. Our thanks to Kristen for her recommendations and help!
  Loading comments. Please wait...

Trusted Travel Advisor

By: Eruch Mody


Reviewed on: 14 Jul 2017

From my initial contact and right through the end of our vacation, Kristen was there for us 110%. She provided the best recommendations, flawlessly arranged everything and remained incredibly attentive at all times. Kristen played a huge part in making our Spain trip, one of our best family vacations ever! I would emphatically recommend her without reservation.
  Loading comments. Please wait...

An excellent, friendly advisor - fully in charge of the details

By: Tom C


Reviewed on: 11 Aug 2017

When my wife and I sat down in the fall of 2016 to begin planning a three-week summer vacation trip to Yellowstone National Park, Portland, Seattle, Vancouver, and Banff Canadian National Park for July 2017, we were quickly overwhelmed by the sheer number of details that needed to be investigated. So we contacted Kristen, and were immediately heartened by her friendly, competent, can-do approach. After a one-hour in-person meeting - held in Elli's Larchmont office well after closing time in order to accommodate our scheduling needs - she put in place a sensible and efficient 19-day trip plan that met every one of our goals. Before we left, she checked in with us to be sure we had no further requests, and sent us both a printed and an online itinerary (accessible on the convenient AXUS app). And when, during the trip, we had an unexpected issue with a car rental company, we emailed her and she had it resolved the next day. Working with Kristen was a thoroughly rewarding experience.
  Loading comments. Please wait...

Great family trip to Sicily

By: Wls


Reviewed on: 26 Dec 2017

Kristen was thoughtful, responsive, and dedicated to making our trip a success!! She came up with great suggestions, took care of all of the details, and everything went off without a hitch! We will definitely be using Kristen and Elli Travel again.
  Loading comments. Please wait...

Great Service, Always Responsive

By: LarchmontMom


Reviewed on: 27 Aug 2017

Kristen and her team provide the best service by a travel company, regardless the "size" of the vacation, big or small. They come up with a recommendations on accommodations, across different price points to allow the client to stay on budget. They also provide recommendations on places to visit and make tour arrangements when requested. They are also very responsive to questions / emails regardless the time. All in all, topnotch service and highly recommended.
  Loading comments. Please wait...

Hawaii Vacation

By: Pair of Penguins


Reviewed on: 05 Oct 2017

Kristen's expertise was evident from the start in helping us plan our Hawaii vacation. As usual, we waited to somewhat the last minute to begin planning our summer trip but this did not present to be any bit of a challenge for Kristen. After describing in very few words the level of adventure and comfort we were seeking from this trip to Hawaii Kristen had picked what turned out to be two fantastic hotels on Maui and Kauai. The ability for her to reserve the rental of our choosing in advance, the day trip adventures and the extensive list of activities was just right. Her choices in accommodations, activities and travel arrangements was well within our budget and for this I appreciate her ability to provide us with a balanced schedule. Even while on the trip we were kept up to date through email and the app to remind us special instructions for certain scheduled excursions. This was our second time using the Elli group and we certainly will consider using them again. Thanks!

Kirsten Fernandez is the Best

By: Scot


Reviewed on: 01 Sep 2017

Easy and not a detail missed
  Loading comments. Please wait...

Best travel adviser ever!

By: Carol Holtby


Reviewed on: 28 Aug 2017

Kristen is the best! She finds wonderful places staffed with wonderful people and is always available for any bump in the road that might occur!
  Loading comments. Please wait...

We worked with Juan Fernandez

By: Elizabeth


Reviewed on: 27 Aug 2017

We worked with Juan Fernandez on our vacation twith Europe, but this review is not giving us his name to review so we are writing it in. He was fantastic, professional, helpful and recommended superb tour guides and hotels. We look forward to planning many future trips with him.

greece

By: amanda


Reviewed on: 28 Aug 2017

perfect :) kristen is super professional and thorough....we love working with her!
  Loading comments. Please wait...

Disney

By: Mickey Mouse


Reviewed on: 03 Sep 2017

Prior to our trip to Disney, Kristen consistently answered our questions and met our needs in a timely and efficient manner. She gave excellent recommendations for how to navigate the parks and make the best use of our time. Thanks to Kristen, all we had to worry about was having fun.
  Loading comments. Please wait...

Outstanding Planner

By: BeachGirl


Reviewed on: 11 Sep 2017

Kristen is extremely organized and thorough and has the advantage of extensive travel experience to add personal recommendations in her planning. There were many added features, such as FastPass reservations and dinner reservations to make the entire vacation flawless. Everything was carefully orchestrated so that there were few decisions to make and the vacation was perfect because all the details were organized by Kristen. I highly recommend her to plan your trip because she makes the extra effort to ensure a perfect experience.

UK & Amsterdam

By: Viv


Reviewed on: 14 Sep 2017

Kristen is a delight to work with. She is thorough, responsive, accessible and pleasant. I would recommend her to friends and family, and look forward to our next adventure, which she has planned for us in late January.
  Loading comments. Please wait...

France 2017

By: Julie


Reviewed on: 14 Sep 2017

Amazing! Always recomends the best hotels and trip ideas and is there to help every step of the way.
  Loading comments. Please wait...

Amalfi Travel

By: Amalfi Traveller


Reviewed on: 07 Sep 2017

Kristen was amazing! She listened to all of my preferences and made great suggestions for each destination. Kristen was professional, kind, and creative! Thank you for making our honeymoon perfect!
  Loading comments. Please wait...

Very professional

By: Mia


Reviewed on: 23 Sep 2017

Fantastic and organized
Not Recommended

High Expectations, Highly Disappointed

By: GlobalCitizen


Reviewed on: 18 Nov 2017

Kristen was very reactive, less proactive and mostly felt hands off through the duration of travel planning process and during our trip. I often had to initiate communication with Kristen on basic details in the planning stages that should have been managed and organized by her team directly. We had to leverage the recommendation of friends to determine what nice restaurants and places to frequent while on holiday. Outside of Virtuoso’s Monthly magazines no specific information on our destination was provided. While on destination there were several loose ends and incomplete details for our tour arrangements that led to discrepancies, delays and extra fees. It wasn’t a pleasant experience compared to others I’ve had and I would not recommend Ellie Travel.
  Loading comments. Please wait...

Iceland

By: Trish


Reviewed on: 07 Oct 2017

Working with Kristen is always a pleasure. She has learned what our travel expectations are and always gives the extra effort to make sure we are happy. I can't imagine planning a trip with our her!
  Loading comments. Please wait...

K. Fernandez

By: Tuscany 2017


Reviewed on: 21 Oct 2017

Working with Kristen is always a great pleasure. She listens well to what we are looking for, finds us fabulous places, and provides the best client service.
  Loading comments. Please wait...

Always very flexible

By: Kate


Reviewed on: 11 Feb 2018

I love working with Kristen -- she understands what we are looking for in our hotels and intra-city transfers and finds us the best deals at luxury hotels and all the extra travel needs associated with our family travels. Always responsive and full of great suggestions!
  Loading comments. Please wait...

Wonderful Family Trip

By: E. Ricks


Reviewed on: 21 Mar 2018

Very professional and organized
  Loading comments. Please wait...

How to make travel easy....

By: nana


Reviewed on: 19 Mar 2018

always a pleasure to work with the elli travel group. they go above and beyond to accommodate your needs. they take the time to find the location that best suites what you are looking for. and best of all...they have a lot of patience when you or your husband changes their mind!!!!

Positive

By: Mooks


Reviewed on: 22 Mar 2018

It was very easy to work with Kristen, and everything went smoothly.
  Loading comments. Please wait...

Tri-Moon

By: Keith


Reviewed on: 09 Nov 2017

It was our 30th wedding anniversary. This was our third trip with Kristin and Elli Travel. We wanted to go to the Caribbean and were flexible as to where. Kristin came up with the idea of finding the best airfare. It happened to be a direct flight to Antigua. Kristin gave us the option of three different resorts and price ranges. We picked the middle option. Kristin had called ahead and spoke to the manager. We were warmly welcomed upon arrival. I think we were suppose to have a hillside view and ended up with an ocean view and I suspect that Kristin had something to do with that. Our stay was wonderful. The staff could not have been nicer and the service was great as were the meals and beverages. Even though there was a recent hurricane the resort was in beautiful condition. The common areas were delightful to spend time in and the landscape was top notch. I look forward to our next trip with Kristin Fernandez and Elli Travel.
  Loading comments. Please wait...

Elli travel

By: Vik


Reviewed on: 18 Nov 2017

Kristen is terrific. I am a very demanding traveler and i highly recommend her!
  Loading comments. Please wait...

AMA Rivercruise

By: MGB


Reviewed on: 20 Nov 2017

So professional, responsive and great advice. Answers questions before you can ask them!
  Loading comments. Please wait...

Fabulous Trip

By: Ren


Reviewed on: 19 Nov 2017

Working with Kristen was a wonderful experience. She truly knows 'her stuff', responds to emails promptly, and arranged a fabulous trip for us. She is our new favorite travel agent. We recommend her very highly!
  Loading comments. Please wait...

Barcelona

By: Maureen


Reviewed on: 10 Dec 2017

Kristen and Elli travel were top notch from start to finish. She planned our family trip to Barcelona, arranged hotel, airfare and excursions and it could not have been more well executed. I would most certainly recommend her to anyone.
  Loading comments. Please wait...

Bahamas trip

By: Kevin


Reviewed on: 18 Dec 2017

Outstanding. Kristen is a fantastic travel professional - efficient, organized, and with consistently excellent recommendations. A true pleasure to work with.
  Loading comments. Please wait...

Laurie and

By: Laurie


Reviewed on: 13 Jan 2018

Great!! She is totally on top of it and listens to your requests. Very happy with her travel coordination!!
  Loading comments. Please wait...

Great travel partner

By: Risa


Reviewed on: 07 Jan 2018

Kristen is great to work with, she is very knowledgeable and really attends to our needs. Kristen really works quickly and gives us options to fit our traveling planning
  Loading comments. Please wait...

Antigua Family Trip

By: cathy devore


Reviewed on: 06 Jan 2018

Kristen is fantastic, thorough, pleasant and knowledgeable...

South Beach

By: Maureen


Reviewed on: 10 Jan 2018

Amazing....start to finish the trip was great
  Loading comments. Please wait...

Amazing Family Trip

By: Nana


Reviewed on: 07 Jan 2018

Traveling with 11 people of various ages is not easy but my dream trip became a reality. Elli travel group took into acount the age differences of my grandkids, the different likes and dislikes of the three families and accommodated all their needs. Smooth traveling.

Alps family ski trip

By: Katrina


Reviewed on: 08 Jan 2018

We are a busy working and biz travel family. Kristin was fantastic at meeting communication schedule both on the phone and over email. She heard our needs, gave us choices, booked accordingly. We were thrilled with our joint choices, her follow up and documentation! We will use Jristin again and highly recommend her!
  Loading comments. Please wait...

Helpful and efficient advisor

By: GG


Reviewed on: 11 Jan 2018

She is very helpful and efficient

Seamless arrangements

By: Neets


Reviewed on: 31 Jan 2018

I found the experience very easy and comprehensive.

cal a vie

By: jane


Reviewed on: 03 Feb 2018

always fabulous!

Very simple

By: Chris


Reviewed on: 07 Feb 2018

Kristen was nice, thorough and supplied all the information needed to join my group of friends on a special trip. Thanks
  Loading comments. Please wait...

Great vacation!

By: Ann2062


Reviewed on: 04 Apr 2018

Kristen is great to work with. She is very helpful and responsive. The accommodations she arranged for us were all that we had hoped for and more!

St narts

By: Sharon


Reviewed on: 02 Apr 2018

Kristen is always fabulous!
  Loading comments. Please wait...

Yucatan

By: nlp


Reviewed on: 07 Apr 2018

Working with Kristen is always a pleasure. She is full of great ideas, understands what we're looking for, and super responsive. She's also so thoughtful! We receive a great package just before we leave with all our travel documents and little gifts to make the trip easier, and she reaches out to check in while we're on our trip. She's a treasure!

FOUR SEASONS ORLANDO

By: RR


Reviewed on: 07 Apr 2018

Excellent. Kristen and her team were on top things from start to finish.

Seamless

By: Vickyvic


Reviewed on: 10 Apr 2018

Kristen was fantastic . We were a group of 12 and she helped put together a great trip within our budget. The trip was perfect from beginning to end . No problems at all and it helped that we had perfect weather .

Vacation

By: Annie


Reviewed on: 11 Apr 2018

Kristen was very helpful and efficient. Anytime I had a question, she answered it quickly.

Family Spring Break in Naples

By: Parkers


Reviewed on: 16 Apr 2018

We were looking for a the closest thing to a Caribbean vacation without leaving the country. We ended up at a great property with an amazing beach and enough pools to keep our kids happy. Elli Travel also arranged a private sunset cruise where we got to see dolphins, which made the kids very happy. Thank you for the wonderful suggestions.

Napa

By: Msureen


Reviewed on: 15 Apr 2018

Another top notch trip planned by Kristen and Chesney. Thx so much to you both fir helping make Fatty’s 50th a huge success!
  Loading comments. Please wait...

Life Changing Trip to Peru

By: Susan G


Reviewed on: 01 May 2018

Kristen never disappoints us and this trip to Peru may have been the best ever! Everything was meticulously planned down to the smallest detail. Our guides treated us like special guests, our hotels were outstanding, and the itinerary robust and tailored to our likes. Kristen patiently answered all of my questions prior to the trip - everything from vaccinations to proper tipping guidelines. I never plan a trip without her!
  Loading comments. Please wait...

Stellar customer service

By: Karen


Reviewed on: 04 May 2018

Kristen and her staff are awesome! I would highly recommend them. They will work with you and your budget. She and her staff were instrumental in helping my husband and I return early from Spain when he became ill. Within hours of contacting her, she had our flight changed and we were able to get home the next day. Thank you Kristen for giving us one less thing to worry about!!!
  Loading comments. Please wait...

Incredible stay at the Bacara

By: Bill


Reviewed on: 15 May 2018

It was really good, from beginning to end. The rooms they booked for us were adjacent corner rooms, which was perfect because we were doing grandchild baby sitting in the early morning to allow the parents some sleep. Good value for what the five star resort that it is, and it really worked out well.
  Loading comments. Please wait...

Couldn't have done without Kristen

By: anne


Reviewed on: 23 May 2018

Kristen had wonderful suggestions for hotels, which we loved all of them! She found us great flights from SFO to Heathrow and Paris back to SFO. She was timely and responsive to our needs. Always felt if there was a problem while we were away, Kristen would be there to help us out. I plan on using Kristen again and have already recommended her to friends in Larchmont, NY and in CA. She is invaluable!
  Loading comments. Please wait...

Exploring Undiscovered Trieste

By: LisaG


Reviewed on: 04 Jun 2018

As always it was easy and reassuring to work with Kristen to plan a short "ladies" getaway to Trieste and Venice.

Trip review

By: Karen


Reviewed on: 05 Jul 2018

Kristen was terrific!

Working with Kristen Fernandez, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

Explore with the Best

Virtuoso Advisors are constantly pushing the boundaries in unique travel experiences.
Alliance programs are unique tailored experiences exclusive to travelers working with Virtuoso Travel Advisors.
learn more
  • Antigua And Barbuda
  • Australia
  • India
  • Costa Rica
  • Italy
  • Ecuador
  • French Polynesia
  • Peru
  • South Africa
  • Spain
  • Morocco
  • Ireland
  • Nicaragua
  • Greece
  • Saint Barthélemy