Why work with an advisor? 
Travel Specialties
Interests
- Adventure
- Safari
- Escorted Tours
- Ocean Cruising
- River Cruising
Destinations
- No Destinations
Selling Travel Since
1980
Languages
- English
- Spanish
My Background
I graduated from Indiana University with a BA in Spanish & an MS in Education, but my passion for travelling & working with people is what led me to pursue a career in Travel.
Although I am the Cruise Manager for the agency, I specialize in booking luxury travel for both cruise & land travel destinations. I have sailed on over 100 cruises & have experience with ships & cruise lines of all sizes. I'm happy to use all my experience to help choose the perfect fit for you! I can arrange for a city walking & cultural tour anywhere in the world. In Alaska, for instance, why not experience a wilderness side trip or a private dog-sledding lesson? I have visited all 7 continents. My knowledge of ports & destinations world-wide, as well as my network of contacts, combine to provide you a truly unique & quality experience.
My love of travel earned me the appointment of Commissioner on the Hamilton County & Visitors Bureau.
As you can see, cruising is my passion. Let me help it become yours.
Places I Have Traveled
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Reviews and Recommendations for Brenda Tolson
97%
of 173 guests
recommend
recommend
Virtuoso Verified Traveler
All reviews are from confirmed guests sharing exclusive insights
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Recommended
Highly Recommend
By: Cgs130
Reviewed on: 11 Feb 2014
Everything that Brenda planned for us went flawlessly. We were extremely pleased with the trip and will definitely use Brenda for future trips. Her instructions were clear and the documentation she provided to us regarding what to expect each step of the way was much appreciated. There were no surprises (at least not the bad kind).
Recommended
By: Leo
Reviewed on: 11 Feb 2014
The most superb travel agent in the world! I've used her for over 30 years and would not think of booking a trip before calling Brenda.
Recommended
Highly recommend
By: Kathy
Reviewed on: 11 Feb 2014
Recommended
By: Not provided
Reviewed on: 12 Feb 2014
Recommended
Highly recommend
By: Toby
Reviewed on: 14 Feb 2014
Brenda Tolson has an excellent knowledge of the various vacation sites and all the different options. She and her husband have accompanied us to our vacations in the Galapago Islands, Machu Picchu, and Tahiti. She has made sure that there were no inconveniences and no problems. Prior to leaving for these vacations she provided us with all the information and vacation hints and tips anyone could ever want. Both my wife and I would strongly recommend her
Recommended
The best
By: Big Al
Reviewed on: 20 Feb 2014
Brenda is without a doubt the best agent I have ever worked with. Her knowledge is boundless. She helps with all our wishes and goes out of her way to make it happen.
Recommended
Highly recommend
By: Gj
Reviewed on: 23 Feb 2014
We have used Brenda to book several trips and have always been very pleased with the planning, recommendations, communication, and the trips themselves. We plan to continue to use Brenda for future trips.
Recommended
Very good service
By: Silsal
Reviewed on: 05 Mar 2014
This was my first time using an agent. Brenda was very helpful and everything worked out great. It took some stress off of my end of things and I would use her again.
Recommended
Great Suggestions
By: Metz
Reviewed on: 07 Mar 2014
When my Dad decided to take our family on a cruise, Brenda offered invaluable suggestions on location of the rooms and suggested booking consecutive rooms with larger balconies (same price as smaller balconies). The crew opened the outdoor doorways so we could easily congregate on one balcony to keep dad company (at 88, he didn't leave the ship for excursions). My siblings all enjoyed the space and comfort of the balconies! She also sent each of us itineraries and information about each port before the cruise.
Recommended
Excellent Customer Service
By: Diane0911
Reviewed on: 07 Mar 2014
Brenda did an excellent job coordinating our family cruise. She was thorough in preparing and sending documents, suggesting accommodation options and making sure we had everything we needed to insure a great trip.
Recommended
Highly recommended
By: Earle
Reviewed on: 11 Mar 2014
Brenda Tolson is certainly a role model travel agent. We have used Brenda as a travel resource over many years. We have also referred our friends and family to her when they have had travel needs. Why have we done this? She cares about her clients needs and builds relationships beyond the normal client -vendor relationship. Her follow-up and communications is exceptional. We have even heard from her on her days off and Sundays. She makes frequent recommendations that enhance our travel experiences and saves us money as well. She does follow-up after the trips to assure satisfaction.
Recommended
OUTSTANDIN
By: MickP
Reviewed on: 13 Mar 2014
This is our 5th Trip we have booked with Brenda. She is very thorough and anticipates our needs. She has taken care of every detail and made excellent recommendations. Brenda helps us through the decision process and makes sure we have everything we need to have an enjoyable vacation. We would highly recommend Brenda and The Travel Agent, Inc.
Recommended
Highly recommend
By: Bean
Reviewed on: 16 Mar 2014
Brenda always does an excellent job on our trips. She looks for best deals on various carriers and looks to keep our layovers to a minimum. She also hepls with cars and hotels, and gets us good deals. We always use her.
Recommended
Making Travel Easy and Fun
By: Dee
Reviewed on: 20 Mar 2014
Brenda is an extraordinary travel agent! Her attention to detail and knowledgable suggestions guarantee a carefree adventure wherever we travel in the world.
Recommended
Highly Recommend
By: Jim612
Reviewed on: 21 Mar 2014
While we have not taken yet our AMA River Cruise on the Danube, Brenda Tolson has done a splendid job of setting every thing in motion and communicating with us. Having worked with her in the past, her participation on this trip is the primary reason for us selecting this particular travel experience.
Recommended
Highly Recommended
By: Momcat
Reviewed on: 24 Mar 2014
Brenda Tolson has been planning trips for 15+ years for me individually, for my family (cruises and land tours, domestic and international), and for many friends to whom I have recommended her and her agency (for person and group travel). Her service is impeccable: knowledgeable, patient, and timely. Most recently, she handled a complicated set of air reservations to England for my family to attend my daughter's wedding. This involved last minute Christmas bookings for people departing different cities and arriving concurrently. When mechanical problems and winter blizzards disrupted our timely return, Brenda shepherded us remotely to minimize the effort and stress of numerous rebookings. I have entrusted her with getting my elderly father-in-law and teenage son on a dream trip to visit family roots in Lithuania, and getting me on the trip of a lifetime to Antarctica. She exemplifies every virtue Virtuoso might want in a representative.
Recommended
Very Highly recommended
By: CNM
Reviewed on: 24 Mar 2014
We have had the pleasure of working with Brenda Tolson for about 5 years and have never been disappointed in her level of expertise and ability to guide us in the preparation and planning process. She crosses every "T" and dots every "I". We always know we will have the very best experience if we take her advice and follow her recommendations. Based on our experience, we have given her name to several friends throughout the US and have received many thanks in return for these introductions. Through Brenda we have enjoyed the Virtuoso Experience many times over and look forward to many more.
Recommended
Highly Recommend
By: Bill & Barb
Reviewed on: 06 Apr 2014
Brenda is our long time go to travel agent when arranging and booking major trips. She is fabulous and we've never had a bad experience. Her advice and recommendations are impeccable. We've recommended her to many friends and hope to use her for many years to come!
Recommended
Fantastic trip
By: Gwenncsc
Reviewed on: 18 Apr 2014
Recommended
Highly recommended!
By: LEH
Reviewed on: 21 Apr 2014
Recommended
Highly recommend
By: John 27
Reviewed on: 04 May 2014
Brenda is the BEST. We have traveled with her for 15 years, and she has booked us on cruises and land packages. Great recommendations and service.
Recommended
Highly recommend
By: MA
Reviewed on: 06 May 2014
Brenda did an excellent job of communication and planning a trip that we were happy with
Recommended
Incredibly Efficient
By: Dee
Reviewed on: 15 May 2014
I recently returned from a wonderful trip to Europe for a Danube River cruise with a group led by Brenda. Brenda's great efficiency and knowledge of travel assured that this trip was planned impeccably and executed flawlessly. Brenda is the best travel agent we have ever used, and we look forward to many more adventures planned by her.
Recommended
Outstanding
By: Fellow Traveler
Reviewed on: 27 May 2014
Excellent program and outstanding personal attention to ensure maximum enjoyment as well as security. Cannot say enough good things in every category.
Recommended
Highly Recommended
By: LC47
Reviewed on: 16 May 2014
Recommended
Highly recommend Brenda. She has planned four trips for me and I am planning another.
By: Not provided
Reviewed on: 18 May 2014
Not Recommended
Dissappointed
By: Not provided
Reviewed on: 01 Jun 2014
Recommended
SIMPLY OUTSTANDING!
By: Lyle
Reviewed on: 05 Jun 2014
Recommended
Perfect flow!
By: Nelle
Reviewed on: 11 Sep 2014
Brenda is a very thorough planner and detail person. She leaves nothing to question. There are multiple copies of every itinerary, transportation, hotel, maps, options for other things to see and do for each person on the trip. She looks for every possibility to make your wishes to come true. Her details make a vacation a breeze because she does all the research and puts it all together in one package.
Recommended
Fabulous!
By: Jan1220
Reviewed on: 23 Sep 2014
Brenda did a fabulous job advising us on our trip and planning everything for us. She is very organized and her attention to detail is wonderful. We had a great time and would use Brenda again for any future trips. I highly recommend her to my friends.
Recommended
excellent job
By: Steve
Reviewed on: 30 Sep 2014
I thought Brenda did an excellent job planning our trip, taking care of the details and logistics, and providing helpful information in the packet
Recommended
Never lets me down
By: Big Daddy
Reviewed on: 19 Sep 2014
The trip went off without a hitch. Brenda always makes sure that everything is taken care of.
Recommended
Great trip, well done!
By: rich b
Reviewed on: 26 Sep 2014
Our trip went well; first flight cancelled but got re-routed. Barcelona was awesome, need to go back. Hotel was well located, nice for Europe, from what I understand. Ship was great, smaller than the new giant boats; rooms were perfect for us. Tours were pretty good, would have changed some if we knew more about locations, but overall good. This was our first trip to Europe, was well planned out, and a great experience. thanks, Rich & Linda Babcock
Recommended
Brenda is Fantastic in arranging this trip and others
By: shiloh
Reviewed on: 05 Oct 2014
Trip was excellent. Brenda is fantastic in helping arrange trips
Recommended
Need More Connecting Time
By: Charlie
Reviewed on: 10 Oct 2014
United Flight from IND to Washington Dulles on 9/17 was delayed too much to make the connection to London. United agent worked hard and got us onto an American Airlines flight through Chicago ORD, which worked out just fine. (I actually prefer AA to UA, but without much enthusiasm for either!). Flight back, however, was another matter. LH flight was great, except the meal choice was terrible. Making the connection in Chicago to IND was almost impossible. We had 1-1/2 hours and with wheelchairs we zipped through passport control and customs. But luggage retrieval and security, together with the long distance to the domestic United terminal made it almost impossible. We arrived at the gate, with the best efforts of the fast wheelchair folks, to find boarding closed. Because we were scheduled to fly First to IND, the agent at the gate went down the ramp to the plane, which was still there, and they found two seats and allowed us to board. 1-1/2 hours is not enough time.
Recommended
helpful, timely, good back up
By: barbara
Reviewed on: 09 Oct 2014
Trip to Italy was great. Choice of villa was exceptional. Would choose a different Florence hotel.
Recommended
Fast and friendly service
By: Jim
Reviewed on: 14 Jul 2016
Brenda did a very good job of getting our family trip organized and ready and the handful of questions I had were quickly answered.
Recommended
Fantastic National Parks
By: Charlie
Reviewed on: 15 Sep 2016
Fantastic trip. Perfect weather outside San Francisco, and even nice there. Everything went smoothly, even the flights. Yosemite and Sequoia National Parks are jewels, and should be visited by everybody.
Recommended
Satisfied Customer!
By: PatLee
Reviewed on: 12 Nov 2014
My husband and I have worked with Brenda for more than 25 years. She delivers an exceptional customer experience every time before, during and after the trip. Her attention to detail in planning the trip and providing us with an itinerary and trip information that is easy to understand and follow is second to none. She understands what we enjoy while on vacation and plans accordingly to expertly tailor the trip to our needs. We have complete trust in her judgment and recommendations. On our most recent trip to the Middle East and India not only did she plan the trip but she accompanied our group of travelers. We are now both so spoiled we may not know how to travel without her! Brenda is a true professional and exceeds our expectations every time.
Recommended
Brenda is THE BEST !!!!!!
By: Pi & Shine
Reviewed on: 22 Oct 2014
We have been working with Brenda for over 15 years....She always makes our trips perfect!! I think at this point Brenda knows what we like better than we do!! I have recommended her to many people and will continue to do so.
Recommended
INCREDIBLE Customer Service
By: Desi
Reviewed on: 30 Oct 2014
Brenda was incredible from start to finish. MOST EXCELLENT in customer service.
Recommended
The trip was fine. Was on time each way
By: Bettye
Reviewed on: 08 Nov 2014
Hi Brenda, the trip was fine. Bettye
Recommended
Expert, outstanding service!
By: HappiNuss
Reviewed on: 10 Nov 2014
Our recent trip to South Africa was an absolute trip of a lifetime thanks to the expertise and outstanding service from Brenda! She knew exactly which lodges would suit our interests in order to give us an exceptional photo safari experience. She also knew of wonderful activities to sign up for in Livingstone, Zambia! Brenda made sure to give us important tips that were quite helpful. She let us know about everything form trip insurance to safety abroad, packing tips and what vaccines we should have prior to our travel. I can't say enough about Brenda! This will be a trip in which we will treasure our memories for a lifetime! Thanks Brenda!
Recommended
Excellent service
By: Comment on Brenda
Reviewed on: 08 Nov 2014
Brenda is the best ever. Excellent service.
Recommended
Great attention to detail!
By: Sue
Reviewed on: 20 Nov 2014
Brenda did a wonderful job planning our Italy trip. She was able to accommodate all of our needs and wants. Every train ride, tour, private car, and hotel was carefully planned and worked without a hitch. We had a great time and will use Brenda again for our next big trip!
Recommended
Best in the Business
By: Ellie
Reviewed on: 08 Dec 2014
Chose an excellent hotel for us and check to assure that we received everything we expected.
Recommended
Awesome service
By: Jdub
Reviewed on: 28 Dec 2014
Awesome service again, great job Brenda
Recommended
Great service and experience
By: tomx
Reviewed on: 07 Jan 2015
A wonderful experience, handled in a professional way, with thorough planning, resulting in not much effort, and lots of fun.
Recommended
Brenda Tolson is fabulous! Look forward to many years of working with her!
By: Betty1030
Reviewed on: 11 Jan 2015
Brenda is an A+ travel agent! Every reservation has been spot on to what we would expect from an exceptional travel agent. We really don't know what we would do without her!
Recommended
Excellent service
By: Steve
Reviewed on: 09 Feb 2015
As always, Brenda did a great job and was helpful and efficient.
Recommended
1st class service for years
By: BNIScott
Reviewed on: 16 Feb 2015
Brenda has always come through for my travel planning. She is the greatest!
Recommended
Perfect honeymoon!
By: Brooks
Reviewed on: 03 Mar 2015
Brenda planned our honeymoon in Belize for us and everything turned out perfectly! From delicious meals to stunning hotels and fun excursions, we loved every minute. Traveling between our two hotels was a breeze thanks to Brenda's arrangements. We couldn't have done it without help from The Travel Agent! Thanks for everything!!
Recommended
expert professional service!
By: Betty1717
Reviewed on: 01 Jul 2015
Once again Brenda guided us without a hiccup to our destination. We will always seek her expertise for our travel plans. She's 1st class in her field & we so appreciate all that she does for us.
Recommended
Amazing Service
By: HineFamilyofFour
Reviewed on: 07 Apr 2015
From start to finish Brenda was along the ride with our family. We have never been on a cruise before and didn't even know where to begin to plan one. We tried to plan it on our own and became overwhelmed and The Travel Agent, Inc. was recommended to our family. All we really had to do was tell Brenda what we were looking for and she gave us plenty of options to choose from. She met with us a week before our trip to make sure we understood how it all worked and to make sure we had all of our paperwork. She answered all of our questions and was even gracious enough to count the lifeboats for our youngest son who was a tad scared of traveling on such a large ship. The folder that she provided to us was so beneficial! She had printed off anything that we might need to know about the cruise and made notes for us to have so that we wouldn't be "lost" when we went on the cruise. Every aspect that could be thought of Brenda took care of for us! We would highly recommend her to anyone!
Recommended
Disney Dream
By: Debbie
Reviewed on: 17 Apr 2015
Overall, the cruise was great! We loved our rooms, especially having the outside balcony. Probably our biggest disappointment was the food, especially the coffee. I don't consider myself a coffee snob, but it was so bad. We abandoned out dinner time after the first night -the service was poor and our server was very pushy. We ended up eating in the Cabana dining area where we found better service and food. Our server there, Yosi, and the bar server were great to us so we tipped them instead. All of the good and bad we wrote on the comment cards to Disney. I learned that I definitely like a smaller ship. The last day on board was kind of crazy! Our grandsons loved it especially the Oceanaire Club and the sports area. Since that was the main reason for our trip, I would definitely give it a thumbs up. Thanks again for your help, Brenda. We couldn't have done it without you.
Recommended
Expert friendly agent
By: Booie
Reviewed on: 19 Jun 2015
It was a very full, busy trip but had a great time.
Recommended
Excellent service
By: LindaZ31
Reviewed on: 16 Sep 2015
Highest quality service. Will continue to use Brenda for all my travel needs in future. I have recommended Brenda to family friends and business assoc. love going on trips with Brenda as the lead. Fantastic!
Recommended
Incredible.
By: Big Daddy
Reviewed on: 25 Aug 2015
As always, Brenda did a great job. She listens and understands what we are looking for. She recommends great place and all travel arraignments are taken care of. Absolutely the best.
Recommended
Expert service as always
By: Rosedon
Reviewed on: 16 Jul 2015
Our Alaska cruise was perfect -- Air/ getting onto Princess/ all excursions/ perfect weather -- warm and no rain. All documents labeled and easy to understand. Loved the luggage tags! Thank you, Brenda. You make it so easy!
Recommended
very pleased
By: Sue B
Reviewed on: 29 Jul 2015
Brenda, From my perspective, you provided excellent and very very patient service.
Recommended
Brenda is the Best!
By: Bruce
Reviewed on: 21 Jan 2017
Fantastic. She always answers my calls and/or emails. She has good judgment about flight and hotel options
Recommended
The best
By: Big Daddy
Reviewed on: 19 Jan 2017
Brenda continues to be the very best. Her knowledge is unsurpassed. I know I can always count on her and look for her advice. She currently working on 3 more trips and we couldn't be happier.
Recommended
Another great trip
By: Big Daddy
Reviewed on: 08 May 2017
Our trip was flawless as usual. Brenda is by far the best I have ever worked with.
Recommended
Professional & Thorough
By: TNB
Reviewed on: 28 Jul 2015
I was very impressed with the vacation package that Brenda put together for my family's trip to Maui, HI. Our situation was complex in that we required split expenses across 2 families, separate trip itenaries, and different hotel accomodations, all while keeping within a very specific budget. Brenda was able to assemble an overall package that met all of these important requirements which ultimately allowed us a wonderful vacation. What impressed me the most was the thorough and detail oriented binder of information that Brenda provided us prior to our trip. Each important document was color coded via sticky tabs and labeled for quick access. This is the attention to detail that will cause me to return to Brenda for future vacations.
Recommended
Europe 2015
By: Katie
Reviewed on: 03 Aug 2015
Brenda did a wonderful job planning our trip to Europe for this summer. There were a lot of details to keep track of during the process. There were only two things we would change from the trip that was planned. 1 - We did not like our hotel in Amsterdam. The hotel was loud and very, very outdated. The room wasn't the most clean one we've ever stayed in. If we were ever to return, we would choose a less touristy area to stay in (like the Jordaan district or one similar). 2 - We felt as though we spent quite a bit of extra time in the airports before our flights left. We do not normally get to the airport as early as we were scheduled and arrived each time very early. Other than that, our trip was great! We hope to use Brenda again someday when planning another trip.
Recommended
Professional, friendly service
By: Kathy
Reviewed on: 13 Aug 2015
Given my requirements for the trip to California, my trip was well planned and a very reasonably priced ticket was found.
Recommended
Cruise of the Baltic
By: larry
Reviewed on: 10 Sep 2015
Brenda's input was flawless. Can't think of a detail that was overlooked. When something was needed it was there. We had a wonderful trip and her input was largely responsible.
Recommended
Simply the best!
By: mouse
Reviewed on: 06 Sep 2015
We've worked with Brenda for nearly 20 yrs. and have never been disappointed with any arrangements she has made for us. She is on top of every detail. We have recommended her to others and will continue to o so in the future!
Recommended
Wonderful to work with
By: 1279
Reviewed on: 28 Sep 2015
Brenda was wonderful to work with. My husband and I have used her several times and never had a hick up with our arrangements. She is available 24/7 while you are traveling and comes to the rescue when needed. We highly recommend Brenda to make your travel arrangements.
Recommended
Trip to England, Scotland, and Ireland
By: Mike
Reviewed on: 04 Oct 2015
Brenda did a splendid job of setting up and coordinating our trip. We highly recommend her for any one planning a trip like this. We were provided a complete set of site documentation along with guidance in handling money and arranging for its exchange. The trip was arranged by CIE Tours, which needs to be credited for putting it together as a cohesive and comprehensive site-visiting tour. Brenda made it special by adding her personal touch based on her long-time planning and travel experience.
Recommended
Great
By: Big Daddy
Reviewed on: 02 Nov 2015
As always, Brenda surpassed our expectations. Her knowledge is second to none. It is always a pleasure to work with. She is always available and does things sometimes without us having to ask. I have had many agents but she is far and above all of them.
Recommended
Flawless
By: Ellie
Reviewed on: 03 Dec 2015
Brenda arranged hotel and car rental. Everything went smoothly.
Recommended
Flight
By: Santa
Reviewed on: 02 Jan 2016
Wheel chairs to/from gates were terrific. Flight changes handled well. Good flights.
Recommended
Excellent job
By: Toby
Reviewed on: 07 Feb 2016
For our trip to Australia and New Zealand, Brenda did an excellent job. She was thorough, able to answer all our questions and gave us a lot of information. Lots of useful handouts. The cruise that we took was excellent with a lot of wonderful excursions. The only problem we had was the Princess ship that we were on was somewhat outdated and during storms would actually leak. Lots of buckets all over.
Recommended
Exceptional Experience
By: Perk
Reviewed on: 31 Jan 2016
As always Brenda delivered an exceptional experience with attention to every detail. We have had the pleasure to work with Brenda for many years and she is hands down the best.
Recommended
superb cruise
By: sue124
Reviewed on: 11 Feb 2016
Brenda did a fantastic job helping us plan our Caribbean cruise. We had only been on one other cruise so we were apprehensive on what to do, who to go with, etc. With her expertise she helped us plan our whole trip, giving us helpful suggestions along the way. She explained everything so that we knew what to expect. Everything went smoothly, from the plane rides, to boarding, to shore excursions. It felt to good to know that someone had our backs in case something happened.
Recommended
Great Attention to Detail
By: Margy55
Reviewed on: 06 Apr 2016
It was a pleasure to work with Brenda Tolson in planning our recent Royal Caribbean cruise. She was extremely accommodating and very knowledgeable. As an experienced travel agent and world traveler she provided helpful suggestions and tips that made are cruising experience more pleasant and enjoyable. She was readily available and willing to answer our questions and make all cruise and travel arrangements on our behalf. I look forward to working with Brenda in planning future cruises and/or travel excursions.
Recommended
Splendid
By: Ellie
Reviewed on: 29 Apr 2016
No one has ever taken better care of us than Brenda.
Recommended
'the" travel agent- - she knows travel!
By: bruce
Reviewed on: 02 May 2016
I have worked with many travel agents and Brenda is the BEST! She knows essential locations and she knows essential means of travel. Brenda thoroughly analyzes preferences for travel, lodging and touring and applies them to your destination. If you want a worry free way to travel, she is the one who can help you get there and get back without a worry.
Recommended
Friendly and helpful seevice
By: Deana
Reviewed on: 21 May 2016
Lots of ideas and helpful tips for the trip like going in a day early and airline upgrade for more room on long flight.
Recommended
Terrific!
By: Elizabeth
Reviewed on: 20 Jun 2016
Brenda was wonderful! She did a great job planning our trip to the Bahamas. We'll definitely use her services in the future.
Recommended
Great Trip
By: Freddie
Reviewed on: 28 Jun 2016
We had excellent service - in obtaining the tickets, including using frequent flyer points. The use of wheel chairs to/from gate was such a relief, all provided by Brenda.
Recommended
Fantastic!
By: jw
Reviewed on: 12 Jul 2016
Brenda made the trip very smooth and helped me out when my flight was delayed. She gave great advice on what excursions to go on and I was very happy with the trip!
Recommended
Great planning of flights and helped when luggage was misdirected
By: MargieF
Reviewed on: 10 Jul 2016
The planning of our flights to Germany and back was very well thought out. We had plenty of time to connect, great seats, and there was always the option of a later flight in case we would miss one with a delay. One suitcase did not arrive with us, and it still had not been delivered the following day according within the time frame given by Delta. Their local office was closed, but we called Brenda, and she was able to get back to us with information and reassure us. It is nice to have someone to contact when something doesn't go according to plan.
Recommended
Expert friendly service
By: Rose73
Reviewed on: 22 Sep 2016
Everything was perfect. Brenda went above and beyond by getting us an early flight home and canceling our Las Vegas hotels and tour due to my husband's illness. We trust her implicitly.
Recommended
Great Tauck but disappointed in air flight
By: Margaret71
Reviewed on: 18 Oct 2016
Brenda was very helpful. My only disappointment was my flight to Frankfort. I thought I had paid extra for extra legroom and I got a regular economy seat whose back did not lead back at all. On flight home from Frankfort was in the extra economy and even more realized how bad my outgoing seat was.
Recommended
Excellent detailed service
By: Toby
Reviewed on: 07 Oct 2016
We had an excellent experience on our cruise to the Baltic and visiting St. Petersburg Russia. As always Brenda has been an excellent travel agent who is very detailed, very helpful and always with a smile and a great sense of humor. She is able to answer any and all our questions. Her advice is priceless. She enhances our experience on our various vacations.
Recommended
A fun trip
By: Jlk
Reviewed on: 07 Oct 2016
Brenda planned a great trip to Alaska for my family. She was knowledgeable and all of her suggestions on flights, tours and general cruise information added to the enjoyment of our trip.
Recommended
Prompt, friendly replies to,all my questions
By: Becho1962
Reviewed on: 13 Oct 2016
Brenda, I appreciate all your help with my trip to visit my sister. The flight was great and lots of curb side attention!!! Thanks!!!
Recommended
Wonderful trip
By: M and M
Reviewed on: 15 Oct 2016
Wonderful weather. Well-landed. All of our arrangements were smooth.
Recommended
We love working with Brenda!
By: John
Reviewed on: 22 Oct 2016
We have worked with Brenda for almost 20 years! Every trip she has arranged has been perfect! We have recommended her to our friends & family and they have been very happy too! We think she is the best!
Recommended
Amazing Attention to Detail
By: Bnizzle
Reviewed on: 28 Oct 2016
Brenda did a terrific job helping me plan our 26 day European vacation/cruise. Her attention to every detail of the trip was amazing! She was always available and answered all my emails promptly. Brenda has outstanding knowledge of every asset of trip planning. We especially loved her travel packet that was filled with goodies. She is an excellent travel agent, and we would highly recommend her.
Recommended
The Best Travel Agent!
By: David
Reviewed on: 03 Nov 2016
Shes the Best in the business!!!! Silvers Seas Silver Shadow is scheduled for an update and it is in need of it. Some what outdated. Luggage Foreward. This worked great. Cox and Kings. Another great assist by this agency. Their guides were outstanding.
Recommended
Great friendly service
By: Chepe76
Reviewed on: 08 Nov 2016
Brenda is a very efficient agent, she is very friendly and really understands what we need every time that we need her services for traveling.
Recommended
I hate to rank people
By: Srmerri
Reviewed on: 10 Nov 2016
Our Seabourn cruise was slightly disappointing but that wasn't Brenda's fault. Our Virtuoso excursion was terrific as usual. If this is about Brenda she didn't have much to do with our plans. I selected the cruise, made the airline reservations and selected our own restaurants and hotel. She didn't have much todo but that was our choice,
Recommended
Always helpful
By: TC
Reviewed on: 01 Jan 2017
Brenda arranged all the flight reservations (for four of us); car pickup; rental car for our CA trip. She was able to expertly weave our separate flight schedules (5 of us on 2 different airlines) so we would be at the airport at close to the same time. NO problems - no issues - as always! She always delivers and she is always available and helpful in the increasingly likely event your plane is delayed, etc. etc. In today's uncertain travel environment, one would be crazy NOT to have an expert like Brenda in your corner!
Recommended
Royal Princess Cruise
By: RoDon
Reviewed on: 30 Jan 2017
As always, Brenda's guidance and support were outstanding. We are so lucky to have found her to assist us in our travels. We can thank Cindi Carey for recommending her several years ago. She is helping us with our Insight bus tour in September, and we expect it will meet our high expectations as always.
Recommended
Outstanding
By: A Tolson Traveler
Reviewed on: 04 Feb 2017
Excellent, in fact, outstanding. She's not only easy to work with but - most importantly - she really knows her stuff, including the ins and outs, and tricks of the trade.
Recommended
Professional, detail oriented
By: Bunny
Reviewed on: 14 Feb 2017
Our trip was actually planned with Andi Dosey; Brenda Walters took over for her. Brenda Tolson handled only the final details of our cruise -- assembling and passing on to us the documentation for our cruise. She did the most amazing job putting everything together in a manageable way so I didn't have to do anything to find and have the papers I needed for the flight, the transfers and the cruise. She also told us of amenities available, such as transportation to and from the Indy airport, about whichwe were unaware. I wish she had handled the whole process. I will definitely use her again.
Recommended
Brenda was wonderful!
By: Barb
Reviewed on: 17 Feb 2017
Working with Brenda was great. She took the time to listen and ask questions which enabled her to put together a fantastic cruise for us. She was quick to respond to my emails and phone calls. She chose great flights and a great hotel for the night before our cruise. She gave us tons of valuable information about where we visiting and great tips for travel. I would recommend Brenda with any hesitation.
Recommended
Love working with Brenda!
By: Mouse
Reviewed on: 22 Feb 2017
We have been working with Brenda for about 20 years ~ she always does a great job planning our trips! We have and will again recommend her to others that need assistance in planning a trip.
She is simply the best!!!
Recommended
DR Trip
By: Barry
Reviewed on: 03 Mar 2017
Brenda did a great job on my trip to the Dominican Republic as well as for eight other individuals. She searched websites and found us the lowest available air fares.
Recommended
Brenda is Excellent!!!
By: BAJ
Reviewed on: 03 Mar 2017
Brenda is a real professional!! She is very thorough, professional and helpful. We went to Brenda not knowing what we wanted, and Brenda was very patient and informative. She took care of everything from the tags on the suitcases to the trip home. I would use Brenda again for all types of travel. She does more than just set up your trip, she details everything in a folder, so all you have to do is look at what is next in your folder.
Recommended
Recommending Brenda Tolson
By: Maganda
Reviewed on: 20 Mar 2017
Brenda has been our travel agent for so many years and she always did an excellent job .i am recommending her to anyone who wants to travel to go to her as their agent
Recommended
Buffalo
By: Kim
Reviewed on: 19 Mar 2017
Excellent! She quickly helped us out of a bad weather situation, and got us home. Without her, I'm sure we'd still be stuck!
Recommended
Cruise
By: Tom Seeley
Reviewed on: 28 Mar 2017
Excellent. She met all our trip needs. We were well prepared and our trip went very smoothly. We will use her agin.
Recommended
Cruise Historic South and Golden Isles
By: Richard Schumacher
Reviewed on: 14 Apr 2017
Brenda did an amazing job with all the details for our cruise and everything went exactly according to plan. On one of the flights, our seat assignments had another passenger sitting between us which was a slight inconvenience but I presume there was a cost savings which necessitated the assignments. We sincerely appreciate all her efforts and look forward to working with her in the future.
Recommended
Trip to Memphis for Easter
By: Ro
Reviewed on: 23 Apr 2017
I will always need Brenda's advice and help when traveling. She is so good , friendly, and informed.
Recommended
Outstanding travel consultant
By: Toby
Reviewed on: 25 May 2017
We have worked with Brenda for years and she is an outstanding travel consultant.
She treats us as if we were family. She is very detailed, knowledgeable and caring.
Her information is always up to date and she gives us numerous detailed handouts which are of the utmost value. We could not be more pleased.
Because of her extensive travel experience, she is always able to give us up-to-date information and valuable suggestions on our various excursions and cruises.
We would recommend her for any and all travel plans to anyone without any reservations.
.
Recommended
Great trip
By: Big Daddy
Reviewed on: 28 Jun 2017
Brenda put together and incredible experience for my family. There are 3 of us and we went on a cruise on the Baltic. We asked for several things as we have different preferences on what we do. She was able to build a day by day itinerary that had something for everyone. She was alway available before and during our trip to answer questions. She set up tours for us in every port, with drivers and guides. She even found certain planes for us to fly on so my son could experience different aircraft. After the cruise we went to Paris where she found us a 40 launch to tour the Siene river. It was a great time. I would recommend her to anyone without hesitation. She does more behind the scenes then most agent ever think about. Thank you Brenda. K,A and A
Recommended
Bermuda
By: Andy
Reviewed on: 28 Jun 2017
Brenda has always done a wonderful job for us. She is very detail oriented and her travel packet to us makes sure that we understand when and where we should be. She has great suggestions and we know if we have a problem she is available to help
Recommended
NW Trip
By: Jan
Reviewed on: 14 Jul 2017
Working with Brenda was a great experience. She is very knowledgeable and easily made our arrangements. The trip went very smoothly. I will definitely use Brenda's services again
Recommended
Very helpful
By: Deanna
Reviewed on: 28 Jul 2017
Brenda was very helpful in planning our trip.
Recommended
Milan/Lake Como/Zermatt/Montreux/Geneva
By: Monthly flyer
Reviewed on: 12 Aug 2017
Brenda is the best. She knows the places and how to navigate the transitions of travel. Brenda is responsive and quick to find viable travel options.
Recommended
New England trip
By: Chali
Reviewed on: 11 Aug 2017
All the places that we wanted to see were carefully planned out. Directions to and from various were clear.
Recommended
A nice travel agent
By: Traveler
Reviewed on: 16 Aug 2017
I know Brenda for at least 7 years and she is a joy to work with and very knowledgeable with domestic and international travel. I am very glad to know her and thankful that she is my travel agent. My husband I have traveled to Italy, Morocco, Panama and many domestic places in the US via her assistance. Her tour guides she has assigned are very reliable and are trips were well organized. I highly recommend her.
Recommended
Chicago Getaway
By: Pat
Reviewed on: 17 Aug 2017
My husband and I have worked with Brenda for many years. She is a true professional, provides exceptional support, advice and experience. I have recommended her numerous times to friends, associates and even fellow travelers who recognize how happy we are during our travels.
Recommended
Seattle
By: Jan
Reviewed on: 16 Aug 2017
Everything was handled professionally. The trip went smoothly.
Recommended
Travel
By: Ro
Reviewed on: 02 Oct 2017
Great, she's friendly, efficient and informed. It makes my travel plans so much easier and dependable.
Recommended
Fantastic Travel Advisor!
By: Henns
Reviewed on: 23 Aug 2017
Brenda always goes above and beyond when setting up vacations for us. She makes sure that absolutely everything goes as smoothly as possible!
Recommended
what is a review title?
By: Clean Gene
Reviewed on: 03 Sep 2017
Always first rate, competent & helpful.
Recommended
Brenda Tolson
By: nanook
Reviewed on: 14 Sep 2017
Brenda did a great job keeping us informed and assisting with other excursions. Also set us up at hotels in Lucerne and Amsterdam. The trip couldn't have gone smoother. I'm recommending people I talk to about our trip to contact Brenda.
Recommended
Great vacation
By: Springer
Reviewed on: 11 Sep 2017
Brenda was great to work with. She helped make our vacation very enjoyable.
Recommended
What a pleasure our trip was because of Brenda
By: skip
Reviewed on: 14 Sep 2017
very easy to work with. Her knowledge of world travel is most helpful when planning a trip to some place you have never been. Brenda has a great sense of humor and adventure, so she can direct your travels to fit your personality and interests.
Not Recommended
Somewhat disappointed
By: Judy
Reviewed on: 18 Sep 2017
Brenda was great at the outset but had a lot of difficulty in communication throughout the planning process. She was most prompt in sending out financial statements.
Recommended
Boston and Islands
By: DonRose
Reviewed on: 25 Sep 2017
As always, Brenda's part of our trip was faultless.
Recommended
air travel
By: Dee
Reviewed on: 24 Sep 2017
Great! She knows how to set up the best flights and transportation. She gives tips to make it go as smoothly and comfortably as possible. I would use her services again for my next trip.
Recommended
Fantastic
By: BB
Reviewed on: 04 Oct 2017
Great to work with. Very knowledgeable. Works quickly. Great results.
Recommended
Smooth Sailing
By: Prince Edward
Reviewed on: 04 Oct 2017
Excellent. She is a pro. Very attentive. Very nice.
Recommended
Review of Brenda
By: Bob
Reviewed on: 08 Oct 2017
Very good good attention to detail
Recommended
My trip to Massachusetts
By: Jo
Reviewed on: 09 Oct 2017
Brenda is always extremely helpful and very professional. She doesn't mind if I change my mind and change plans midstream. She's always friendly and helpful with suggestions for my trip.
Recommended
responsive, professional
By: senior traveler
Reviewed on: 16 Oct 2017
Working with Brenda is great. Unfortunately we had to cancel the cruise because of the hurricane. Brenda did yeoman's service, first planning and setting things up for the cruise and then untangling the cancellation so we would get the best refund deal, between the cruise line's offer and the insurance policy we purchased.
Recommended
Superior Brenda
By: Funny
Reviewed on: 17 Oct 2017
Brenda is a superior advisor!
Recommended
Cruise down the Mississippi.
By: Grandma
Reviewed on: 23 Oct 2017
It is always fun traveling with Brenda. She does a great job.
Recommended
As always, excellent!
By: Dee
Reviewed on: 20 Oct 2017
Brenda has planned dozens of trips for us, and, as usual, our latest trip was flawless. From the moment we left home until we returned, every transfer, flight, hotel , and excursion was perfectly planned. Brenda always plans our trips with the same care she uses planning her own journeys. We, also, travel confident that she will quickly solve any problems that might develop during our adventures to our full satisfaction.
We look forward to many more trips perfectly planned by Brenda.
Recommended
Brenda Tolson
By: GJ
Reviewed on: 18 Oct 2017
Have used Brenda for our travel plans many times and have always been extremely pleased. Flights get us there to maximize our time, hotels are very nice and convenient to our planned excursions. Tours we have booked have all been fantastic. We always take Brenda's recommendations and have yet to be dissapointed.
Recommended
South of France
By: Charlotte
Reviewed on: 23 Oct 2017
Always a pleasure. It is a luxury to have Brenda making my travel arrangements. She "knows the territory"; so, I tell her where and when I want to go. Brenda responds with a plan, and all I have to do is pack.
I especially appreciate how quickly Brenda responds if I need to talk to her.
My rating: ☆☆☆☆☆+
Recommended
Brenda Tolson
By: JoAnne
Reviewed on: 29 Oct 2017
Brenda has made travel arrangements for us a few times. She is always dedicated to making sure we find what we are looking for and that we are pleased with our travel and her service.
Recommended
Seven Seas Venice and Dalmatian Coast
By: Pat
Reviewed on: 29 Oct 2017
Brenda is a true professional. We have worked with her for many years and have never had anything but an exceptional experience. We trust her recommendations and have always found that she has our best interests at heart.
Recommended
Last month minute changes
By: Curly
Reviewed on: 30 Oct 2017
She is always reliable and ready to work with us for any changes in our original schedule.
She always look for the most reasonable costs and itinerary.
Recommended
Experienced advice
By: Penny
Reviewed on: 08 Nov 2017
Brenda really knows cruises, and her advice on which boat, differences in cabins, routes, tours and every aspect of the cruise was invaluable. Especially for our first time on a cruise, her knowledge helped us a lot.
Not Recommended
Everything was "messed up"
By: John
Reviewed on: 04 Nov 2017
From the first time we met with Brenda she messed up my first name and even though we pointed it out to her repeatedly she still had it wrong when she printed out our "bon voyage package" the week before we left. We had to contact both the cruise line and the hotel that she booked for us and correct the reservations.
Every time we contacted Brenda she had whatever it was that we contacted her about 'on my desk' but usually it required multiple contacts to get her to actually send us anything.
It was obvious that as "budget" travelers we weren't the demographic that Brenda and/or The Travel Agent were used to dealing with. We won't be back.
Recommended
Outstanding
By: Charlie
Reviewed on: 09 Nov 2017
Easy, thorough, professional, and delightful.
Recommended
Brenda Tolson
By: D Fout
Reviewed on: 04 Nov 2017
Brenda was gracious and professional. Perhaps more layed back then we would have liked. But that is the perception of nervous travelers. She did all that we asked.
Not Recommended
Great month on the Celebrity Silhouette
By: egyptes
Reviewed on: 03 Dec 2017
We did not like working with Brenda Tolson as she charges you $100 everytime you call and ask for something. We understood that there was a $100 fee for her services in the beginning but found out that if we wanted her to check on a better price or move our cabin, she would send a very lengthy email stating how long all that took and that would be additional charges each time we called. We did talk with Celebrity Cruise lines to have our reservations, as we were on a back to back cruise for 28 nights, and they told us we could move our reservations to them and then to another travel agent. When I contacted Brenda to do this she responded with, she would not charge us for this reservation if we had any changes or updates the additional $100 for every phone call, and ask that we stay with her. We did stay with her for these reservations. She is very nice and sent us a great packet of information for our trip. I cannot recommend her because of the extra charges for every phone call.
Recommended
traveler
By: traveler
Reviewed on: 08 Dec 2017
Knowledgeable, helpful, detail oriented. A successful trip, with her help and expertise.
Recommended
Always on top of it
By: road warrior
Reviewed on: 04 Dec 2017
Brenda is terrific...she always answers the call. She knows how to navigate the system quickly and effectively to enhance the travel experience.
Recommended
A++ as always
By: Tom
Reviewed on: 26 Dec 2017
We have never worked with someone so professional and squared away as Brenda is - 110% effort and we've never had occasion to be even slightly dissatisfied!
Thanks Brenda!!!
Recommended
9
By: 9
Reviewed on: 26 Apr 2018
She is a pro at what she doe, always friendly and always available!
Recommended
Napa Trip
By: DrMiles
Reviewed on: 06 May 2018
Excellent!!!!!!
Recommended
Viking Cruise
By: CD
Reviewed on: 31 Dec 2017
Brenda is FANTASTIC! She's the best for a number of reasons. Her plans are very thorough and very well thought out. She offers insight that the normal traveler doesn't possess. Her understanding and background work to customize our trip was second to none. If a problem were to arise while on the trip her assistance is the best!. If you are planning a trip you'd be well served to utilize Brenda's services, we have for 30 years and her plans and efforts always have exceeded our expectations.
Recommended
Trip to Barbados
By: Big Daddy
Reviewed on: 12 Jan 2018
Working with Brenda is alway a joy. She makes it easy for my family to travel. She has amazing knowledge and that really helps. She know our likes and dislikes and makes sure that our trips are the very best. Thank you Brenda.
Recommended
Equinox trip
By: Tom Cruise
Reviewed on: 17 Jan 2018
Very knowledgeable and organized. Brenda has a lot of experience traveling and gives great advice.
Recommended
Best Travel Advisor
By: Cruise Lover
Reviewed on: 02 Feb 2018
I have worked with Brenda for several years to plan my cruises. Brenda is , without a doubt, the best travel advisor I have ever used. Her vast knowledge and attention to detail makes the cruise experience totally enjoyable. I have referred her to several friends, who have raved about the service she provided them.
Recommended
Superior
By: Sandy
Reviewed on: 05 Feb 2018
Brenda is a superior travel agent! She gives you excellent advice,
Recommended
Best travel agent!!!!!!
By: Lee
Reviewed on: 26 Feb 2018
Wonderful! It has been a pleasure to have her as my travel agent for almost 30 years.
Recommended
Brenda is the best!
By: John&Lisa
Reviewed on: 05 Mar 2018
We've been working with Brenda for at least 20 years. She knows how we like to travel. She always has options, but knows the "best" choice for us.
We will be planning our 25th anniversary trip this year and of course Brenda will have a great roll in making it happen! We have recommended her in the past & will continue to.
Brenda is the best!
Recommended
Costa Rica
By: Pat
Reviewed on: 08 Mar 2018
We have worked with Brenda on numerous trips over the past 30+ years and she is a true professional. We are so spoiled that we miss her guidance when we do a simple long weekend trip!
Always goes above and beyond to deliver an exceptional travel experience. It is a great feeling going on vacation knowing every detail has been thought through so you can relax and enjoy the trip.
Recommended
Hawaii trip
By: Sha
Reviewed on: 16 Mar 2018
Easy and very understanding of my needs/ideas.
Recommended
cruise
By: Kitty
Reviewed on: 12 Mar 2018
Brenda is great. Knowledgeable. She's especially good about ordering things in ways that spread out the expenses and about putting together travel documents so they are easy to find as needed.
Recommended
Panama trip
By: Gene
Reviewed on: 15 Mar 2018
She is always great.
Recommended
Top notch!
By: LHine
Reviewed on: 25 Mar 2018
Brenda is very easy to work with and she has great information. She is always quick to respond to questions and available whenever needed. Because of her dedication, I've had to great vacations and not really had to do anything in planning them. I'd definitely recommend her!
Recommended
Viking Mediterranean cruise
By: Kristel Novotny
Reviewed on: 08 Apr 2018
Brenda did a great job. Her work was very professional and attentive to details. Everything she planned worked out perfectly. Great job and we would definitely use her again.
Recommended
Cruise
By: Kent Erb
Reviewed on: 01 Apr 2018
Excellent recommendations!
Recommended
Cruise
By: Kristy
Reviewed on: 19 Apr 2018
Great. She was very helpful with last minute requests
Recommended
Another flawless adventure!
By: DR
Reviewed on: 21 Apr 2018
Brenda is a master of attention to detail. Our latest trip to Portugal and Spain was a wonderful adventure thanks to Brenda's meticulous planning.
Recommended
Working with Brenda
By: Judy
Reviewed on: 19 May 2018
Brenda booked flights for my sister and me. Our trip was two weeks ago from Indy to Charleston, SC and home from Savannah.
Brenda has helped us with many trips and has always done a fantastic job.
She is so organized, conscientious and personable. I will always use her for my agent and hope she never retires!
Recommended
Great Travel Advisor
By: GregC
Reviewed on: 30 May 2018
Brenda was very helpful in panning our 21-day cruise on Seabourn, hotel selecton in LIsbon, and air fare. She is very knowledgeable about the places visited and how to get the best rates. Looking forward to working with Brenda on future trips we plan.
Recommended
Recent trip
By: Gus
Reviewed on: 10 Jun 2018
Excellent! Brenda is always very professional and always finds the best fare.
Recommended
Anthem of the Sea//Royal Caribbean
By: The Silver Eagle
Reviewed on: 03 Jun 2018
Brenda was extremely Friendly, knowledgeable, helpful (she goes the extra mile), professionale, and very timely - I would recommend her every time as the best!
Recommended
Alaska 5/2018
By: Lea
Reviewed on: 06 Jun 2018
Probably one of the best experiences I have had. I have worked with travel agents for business and pleasure for 20 years, but Brenda's attention to detail and recommendations are head and shoulders above.
When we had an issue getting home, she was sending us updates before the airline. Had a car ready and would have booked a hotel if we had asked. All on a SUNDAY!!
Love Brenda...would not hesitate to book with her again or to recommend her to everyone
Recommended
She's the best!
By: Karen
Reviewed on: 19 Jun 2018
I've worked with Brenda for several years and I would never do international travel without her. She seems to have been everywhere, knows all the ins and outs and has been very responsive on the few times when we've needed her emergency help. I trust her recommendations completely!
Working with Brenda Tolson, you will have access to:
- - Special perks and extra amenities
- - An experienced travel guide whom you can rely on before, during, and after the trip
- - Exclusive luxury resorts and properties
- - Once in a lifetime experiences
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