Carol Pilon 

Toronto, ON Canada
Travel Specialties
  • Adventure
  • Family Travel
  • Escorted Tours
  • Independent Tours
  • Ocean Cruising

  • No Destinations
Selling Travel Since
  • English

My Background

My journey started when I first travelled to Israel for my Sweet 16.  Since then I have had a passion to travel:  to learn, to explore, to see and to meet people.  I have been to many places around the world and have many more places to visit. 

Listening and understanding my client's needs, likes and wants is vital to make sure their travel is as perfect as can be.  Booking flights and accommodation is just the beginning, making sure their comfort, desires and ultimate experiences are most memorable is what is so important to me.  I design their travel experiences for them!  With many Virtuoso Associates around the world I can make this happen.  

Most of my clients have been working with me for over 25 years.  I look forward to helping you, your family, your friends and associates experience more than they could hope for.

Places I Have Traveled

Reviews and Recommendations for Carol Pilon


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highly recommended

By: jackieg

Reviewed on: 13 Aug 2013

We would not make any travel plans without Carol.She is extremely knowledgeable, concerned with details and makes traveling anywhere in the world easy.

Strongly Recommend

By: PB

Reviewed on: 13 Aug 2013

Carol did an outstanding job of booking our hotels and securing additional benefits and savings. In the past I have booked online myself, in the future I will be calling Carol Pilon for travel bookings.

Highly Recommend

By: Silki

Reviewed on: 28 Aug 2013

Our trip was so well planned out for us;, it made everything so easy From the moment we booked until our return it went very smoothly Our accommodations were wonderful the ship was everything we could have wanted and more.Carol looks after each detail perfectly. We would not use anyone else

Highly recommend

By: Karen

Reviewed on: 31 Aug 2013

Always a pleasure to plan with Carol, she's organized, efficient, knowledgeable, patient, informed & truly working for the client to get the best possible outcome both monetarily & functionality.

very highly recommended

By: Andy

Reviewed on: 02 Sep 2013

We love travelling when Carol plans our trips. Everything is always perfect and it was this time as well

best agent ever

By: adam

Reviewed on: 07 Sep 2013

no one takes greater care to both plan your stay, ensure you are getting the best value for your money, and then following up to ensure that your accommodations were great

Highly Recommended


Reviewed on: 25 Sep 2013

We can not praise Carol enough. She is warm, engaging and genuinely interested in her clients. Carol goes above and beyond to ensure that we have the best vacation experience possible. She's detail oriented, professional and very knowledgeable.

Excellent work

By: Mercer801

Reviewed on: 26 Sep 2013

Avery good job. Very courteous and competent. I would highly recommend Carol Pilon!!!!!!

By: Not provided

Reviewed on: 09 Oct 2013

number one agent in ontario. great trip as always. everthing as requested was done. Looking forward to the next trip

By: Not provided

Reviewed on: 12 Oct 2013

Excellent. My husband and I are elderly (78 and 82) and Carol makes it a pleasure to travel. She pays attention to detail, finds the best price, arranges for special diet, special seating and wheelchair at either end. she is always available, too, if we have to change plans. Thank you, Carol.

OUTSTANDING travel planning

By: Annette & Mark

Reviewed on: 31 Oct 2013

For my 50th birthday we wanted to go on a safari to South Africa. Carol recommended using Tauck tours for the most luxurious experience. She was right hands down. Not only was the country or experience outstanding, travelling with Tauck was like having parents that lead the way, We were so taken care of and Carol made sure each hotel had a little something wishing me a happy birthday. She has been our travel agent for over 30 years through 3 generations. Well done!

Highly Recommend

By: JessRyan

Reviewed on: 21 Oct 2013

We have used Carol Pilon to book two trips for us now and have been extremely pleased. She is a pleasure to work with and the packages she has been able to offer us have been unmatched. We will continue to use her for all of our future trips and would definitely recommend her to others.

Outstanding service (as always)

By: canucktraveller

Reviewed on: 23 Oct 2013

Carol always provides excellent advice and service. She is very attentive to details and to my unique travel needs.

professional helpful and accommodating

By: Not provided

Reviewed on: 03 Nov 2013

CArol has been my travel agent for about 25 years. This should be enough testimony that I find her to be knowledgable and willng to help . If I am looking for an unusual trip she finds the information for me or redirects me. She is able to handle trips with a large family group and most of all she is very patient . This is a wonderful attribute when dealing with someone who doesn't always know what she is looking for. I have recommended her several times. Rosalaie


By: jul

Reviewed on: 19 Nov 2013

Everything went well - it was excellent had a wonderful time and weather cooperated - no delays in flights and no problem from airport to hotel with transfers

Highly Recommended

By: Dexter

Reviewed on: 20 Nov 2013

Carol planned an amazing cruise for us and set us up in the Fairmont Waterfront right across from the cruise terminal in Vancouver. The Fairmont experience was wonderful and we would gladly stay there again. Carol arranges our vacations down to the finest detail and leaves nothing for us to do but enjoy. Carol is the ultimate agent.

Highly recommended

By: NA

Reviewed on: 20 Nov 2013

We have used Carol as our travel agent for 20 yrs. which speaks volumes for the esteem we have for her ability and work ethic. She has always tried hard to get the best route and price for us on all our trips and handles requests for changes graciously. One time we left our passports in a hotel safe (The Sheen Hotel in Ireland) and she was able to arrange for the hotel to courier our passports to our next destination. Very important as we were flying home the next day.

By: brahmro

Reviewed on: 23 Nov 2013

We love working with Carol and will work with her on all of our trips.

Best travel agent ever

By: Cindy the vet

Reviewed on: 20 Nov 2013

Thanks for the opportunity to praise my longtime travel agent Carol. She always puts in 110% effort to find us the best deals, flight times ,flight seating,car rental deal , best room at the hotel etc. I highly recommend her to family and friends and all are very happy with her extraordinary customer service qualities. She is exceptionally helpful and extremely hardworking. She is unique in today's service industry.We have travelled to more than 50 countries with her help!

High;y Recommend

By: Mark & Annette

Reviewed on: 20 Nov 2013

Every year, Carol plans our anniversary trip to Las Vegas and each year it just gets better and better. Carol was the one who first suggested Bellagio since the atmosphere best suits our character compared to the hustle and bustle of other LV hotels. We have never left and look forward to the trip annually. Thank you Carol!

Extremely helpful

By: Lolo

Reviewed on: 13 Dec 2013

Carol has always bent over backwards to help us in our travel plans. Our recent trip went very smoothly and even more recent dealings re:switching flights were attended to promptly and thoroughly. We always enjoy working with Carol.

Great so far

By: Cindy in the beaches

Reviewed on: 20 Dec 2013

We are Still in teneriffe. The plane ride was on time and Iberia airline is quite good. Carol got us a great deal on a car. Usually the car rented in these out of the way places are not what is promised in the initial rental booking because of lack of availability but this time it was exactly as promised. We booked our own hotels so we can not make any comments. Thanks again carol!

Highly recommended

By: Brian

Reviewed on: 31 Dec 2013

Carol was spectacular - we had specific needs and timelines and she met or exceeded them all. We could not have asked for anything better. Thank you so much.

highly recommended

By: jaam

Reviewed on: 30 Jan 2014

carol consistently puts together perfect travel arrangements specifically designed for our needs carol is THE BEST

Highly Recommended

By: Sylvia Watson

Reviewed on: 03 Mar 2014

exptionally helpful and thorough


Reviewed on: 11 Mar 2014

Carol is the most reliable and thorough travel agent with whom we have ever had the pleasure of helping us plan a vacation. Her attention to detail and her skill in smoothing out the rough spots goes beyond the call of duty. She takes a very personal interest in her customers.


By: Drbob

Reviewed on: 11 Mar 2014

We had a great trip.Everything went according to plan. The accommodation, food and entertainment were first class . We were very pleased with all the arrangements that Carol had made . 

highly recommend

By: moishe

Reviewed on: 08 Apr 2014

Carol booked a hotel room for us in Palm Springs.  Everything was perfect

Outstanding service (as always)

By: Not provided

Reviewed on: 17 Jun 2014

Carol is extremely client focused, responsive and detail oriented.  It is always a pleasure have her manage my travel needs.


By: Carter9

Reviewed on: 22 Jun 2014

I have been using Carol Pilon for over 10 years. Her wisdom and guidence has saved us a sugnifant amount of time and money. The way she attends to detail is like no other. Whenever we are unsure about where to travel to or where to stay,her re emendation has always been  helpful. She has a great deal of experience and it shows. I would not use anyone else. You are in exceptional hands. 

Carol Pilon is THE best

By: Helene

Reviewed on: 13 Jul 2014

I can not say enough about how great Carol is!  She is simply THE very best agent there could possibly be

Cunard Taylor

By: Brian

Reviewed on: 18 Nov 2014

James Taylor was superb, much more than we could have imagined. We attended an hour-long interview followed by a signing session that lasted, at his insistence because he wanted to speak to everyone, over 5 hours. The concert was superb and intimate The cabin location was perfect for us: 2 decks below the promenade, and 2 above the shops, restaurant and theatre. Robbie and I walked a mile every day after breakfast. Beyond Taylor, the entertainment was also excellent, likely due to being at sea virtually every day, and the fact that it's Cunard. Lots of great and varied music, interesting lectures and Planetarium shows. The kosher food and wine were good, but it was hard to find any food that had a kosher seal. This is much different than on other cruises, where packaged products like smoked salmon, cream cheese and ice cream were certified by US kosher authorities. The staff, while very nice, by and large did not "go the extra mile". All in all we thoroughly enjoyed the experience.

great personalized expert service

By: michael

Reviewed on: 02 Dec 2014

Carol has been excellent, i strongly recommend her. she goes above and beyond to know your needs and then provides advice and great service. I could not imagine using anyone else for our travel needs.

Trip to Italy

By: Cindy

Reviewed on: 10 Jan 2015

Great planning as usual!! See u next trip!

Great service, Great agent. Very detailed, avaliable and approachable. Definatly knows her business!

By: Seder

Reviewed on: 18 Jan 2015

I found that Ms. Pilon was an excellent travel consultant. She was always available, made sure all the details were taken care of and offered many choices to ensure she was meeting our needs. I have recommended her to others and would not hesitate to do so. She is extremely well knowledgeable and if she doesn't know something she finds outs and responds in a timely manner. She is price conscious and very respectful of personal issues or details that need attending to. A member of our group had some special needs and required modifications to the trip and it was no issue for Ms. Pilon to deal with. Absolutely would recommend.

Knowledgeable personalized service

By: rissor61

Reviewed on: 20 Jan 2015

Carol took care of my reservations with great care. She is clearly accustomed to years of dedicated customer service; the entire process was handled by her and my travel arrangements were effortless. Using a professional like Carol meant I had no headaches along the travel route and although everything went like clockwork, I knew that Carol was there in the background ready to respond should I encounter any unforeseen delays. Thanks for a wonderfully planned trip, Carol!

Great agent Great! Service

By: Robin

Reviewed on: 11 Mar 2015

Carol is a great and her service is 5 star. In this day and age it's hard to find agents who really care. I work with her on all my trips.

Extremely Thorough and Meticulous

By: Cinda

Reviewed on: 04 Apr 2015

Carol is extremely thorough and meticiulous in her planning. She will take the extra time to ensure she can arrange the very best deal for her client.

fantastic ranch

By: Karen

Reviewed on: 19 Jun 2015

Triple Creek ranch in Montana deserves all its top ratings, excellent food, excellent friendly service, adventurous well run adventures, beautiful cabins, amazing art throughout

Best travel agent, ever!

By: Joc

Reviewed on: 22 Jul 2015

Our trip was a wonderful, nostalgic revisiting of sites, sounds. smells and experiences shared with family and friends years ago and today. The travel was easy, comfortable and pleasant (plane and train) and the accommodations excellent. We couldn't have had better advice or arrangements and the whole experience was a delight!! Many thanks Carol.


By: MC

Reviewed on: 05 Aug 2015

We had a fantastic 2 week vacation in Italy. The travel arrangements including air, car, train, hotel, guided tours, etc were all excellent and worked together seamlessly.

Exceptional Service

By: GizSuz

Reviewed on: 22 Sep 2015

Our trip was meticulously planned by Carol. The smallest detail was covered and there were absolutely no surprises. We always use Carol as out travel consultant because we know that we are safe and protected if anything should go wrong. Thankfully, we have had no problems in the 20 + years of our association.

awesome agent!!!!

By: RC

Reviewed on: 12 Oct 2015

Once again carol planned booked and organized a memorable trip. There wasn't a detail left out. Everything went accirding to plan. All documentation was complete including transfers drivers tickets etc. I am and will always remain a repeat client. I strongly recommend her to family and friends. There should be more people like her who provided professional and thorough information. She goes above and beyond always. Thanks carol.!

the best travel agent

By: danny

Reviewed on: 27 Oct 2015

the most harding working agent who looks after all details of your trip

happy customer

By: love2travel

Reviewed on: 20 Nov 2015

love working with Carol. Would not plan a trip without her expert advice.

Great Service !

By: Alan

Reviewed on: 05 Jan 2016

It was my first time dealing with Carol . She was great ! Carol was very helpful and informative. She seemed to go over and above. I would definitely use her again and I would recommend her ! Best, Alan

Amazing Planning!!!

By: Annette M

Reviewed on: 11 Jan 2016

We needed a flight to Santiago Chile and were completely inflexible with dates. Carol was able to find us EXACTLY what we needed. She was fantastic in responding to my calls and detailed emails. My husband had surgery so we decided that he needed a business class seat and with one email Carol jumped on it and got him the LAST business seat on that same flight. She is now in the process of detailing my son's honeymoon to Hawaii and I am already driving her crazy with my myriads of emails, Job well done AS ALWAYS!!!!!

Outstanding and detailed travel advisor

By: Ron

Reviewed on: 29 Jan 2016

Carol, Is diligent and detailed and ensures that our plans are executed flawlessly. She was once again successful in upgrading us at the hotel which in turn was a wonderful surprise upon our arrival.

Experienced travel advisor, with great judgement

By: Wedidit

Reviewed on: 08 Mar 2016

Carol organized for me and my family and amazing trip to Costa Rica. We planned it for almost a year and EVERYTHING worked out perfectly. Every experience was terrific and all of us enjoyed it immensely.

Well thought out itinerary ,made travel easy

By: Bev

Reviewed on: 18 Apr 2016

My trip worked out very well. There were no problems,which made me happy

Our Prize Travel Adviser

By: Lil and Hank

Reviewed on: 17 Jun 2016

Once again, our travel adviser has outdone herself to arrange every detail of a very successful month-long vacation. She has imagined the various stages of the journey and anticipated what needed to be done. On top of that, she gave the opportunity to enjoy her hospitality at a special dinner at a fine restaurant on board the ship. Thank you, Carol, for your thoughtful listening and prompt responses to every wish.

Excellent service

By: Jeff

Reviewed on: 20 Jun 2016

I found Carol to be a great help in planning my vacation trips. She is always friendly and knowledgeable. Carol has always gotten me the best rates on flights. She offers advice on my things like best airline seating, scheduling and weather and I found the automated tips about check in and updates or alerts on places I was visiting very helpful. All around Carol is someone I would recommend to anyone planning a trip.



Reviewed on: 07 Jul 2016

Very successful trip. All went well

Great service

By: Esther 1

Reviewed on: 23 Aug 2016

I have used Carol before and would and have recommended her to anyone, who is looking for that extra step in being looked after.

Excellent Knowledgable Travel Consultant

By: DR Trip

Reviewed on: 19 Oct 2016

Carol has assisted us in our vacations over the last 4 years. We were very fortunate to be referred to her. She is an extremely knowledgable and well experienced agent. Carol has assisted us on a trip to Italy, two trips to the US. and one within Canada. In all locations she had a wealth of information and suggestions, specifically focused on the type of holidays we like to take. She puts together a multi location itinerary with ease, and is thorough and organized. In our trip to Italy, we moved locations on a constant basis with trains, private cars, tours etc over a 14 day period. All was pre-arranged, ticketed and organized like clockwork. Equally impressive and important to us is Carol's accesibility and effectiveness when there were issues on a trip. In two situations we needed Carol's assistance during out trip. She was, in both instances, immediately available and highly effective in working with hotel management to resolve the issues beyond expectation.

efficient excellent friendly service

By: Karen

Reviewed on: 02 Oct 2016

As usual, Carol provided me with outstanding very friendly service

Expert Friendly Service

By: Bruce66

Reviewed on: 09 Jan 2017

Carol did a fantastic job organizing the specific details of our trip. Carol is attentive, organized and very client focused.

expert friendly service

By: begird

Reviewed on: 07 Jan 2017

Always knows what we like and books appropriately.

Excellent Service

By: Joanna

Reviewed on: 28 Feb 2017

Carol organized our family's trip to Mexico. She listened to our needs and priorities and picked the perfect location for our vacation. She was attentive and detail oriented, and helped us immensely with a last minute change of plan. Thank you Carol!

Great communicator

By: Susan

Reviewed on: 10 Mar 2017

When making plans with Carol you know you will be kept up to date. In my opinion, there's nothing worse than having to chase someone for information when traveling has become just one more stressful endeavour.


By: Elvis

Reviewed on: 26 Mar 2017

Carol is a consummate professional: responsive, courteous, friendly, honest and a customer advocate. We appreciate her attending to our specific needs and preferences, and how she is always respectful of our time. As she is very busy, and sometimes cannot respond immediately due to other customers she always lets us know when she will follow up. She has creative ideas and suggestions. I would highly recommend Carol to any traveller, novice or experienced.

Peru Family Adventure

By: Brad S

Reviewed on: 22 Apr 2017

Great to work with. Proactive and knowledgable. Had good knowledge of and contacts in the country. Able to access in-country assistance whenever needed. We meant to just go to Machu Picchu but, the countrywide trip that Diane put together for my family was one we will always remember! Planes, trains, boats, buses, motorbikes, climbing, zip lining, motorbikes; we did it all and had a huge family adventure!

Finally an agent who knows her product

By: Esterina

Reviewed on: 07 May 2017

Carol was on too of every detail. A pleasure to work with.


By: Helene

Reviewed on: 05 Jun 2017

Carol, is THE best! Amazing to work with, and never lets you down through thick and thin!

Dedication to Satisfaction

By: Hank and Lilly

Reviewed on: 23 Jun 2017

Carol looks after her clients like a protective mother looking after her family. She is aware of what we want and need, she investigates possibilities very thoroughly, is prompt in making contacts with travel agencies and keeps us informed about what is going on in her investigations of possible routes and choices. We recommend her to friends.

Beautiful Honeymoon in Negril

By: JerRob

Reviewed on: 23 Jun 2017

Carol was a pleasure to work with. She was very helpful and accommodating. We have used her several times before and will continue to do so in the future!

Perfect as always

By: Annette & Mark

Reviewed on: 24 Jul 2017

Our family trip to Israel was supposed to be straight forward however after Carol made our original bookings with flights and hotels we made 8 significant changes. Each time I called I was met with a pleasant smile and no change was an issue. Thanks so much

Trip to BC

By: Deb R

Reviewed on: 09 Sep 2017

Working with Carol is a pleasure. She is knowledgeable, thorough and on top of everything both before and after booking. We are picky travellers and Carol has always provided immediate attention to address any issues while we are enroute. With the fires in BC we almost changed plans at the last minute and Carol was ready with advice and recommendations to accommodate a Plan B if necessary. She leaves nothing to the imagination and ensures that flights, accommodation and any necessary cars , buses and other connections enroute are carefully planned out. I believe this was our fourth trip planned by Carol and she is top drawer.

Trip to Ottawa

By: Muganga

Reviewed on: 07 Sep 2017

Wonderful! Very helpful.The hotel she recommended and arranged for was perfect.

Carol Pilon


Reviewed on: 20 Sep 2017

Excellent! Carol is personable and extremely professional. Her attention to detail and commitment to ensuring that you have the best vacation experience is unsurpassed.

Israel trip

By: Karen

Reviewed on: 18 Sep 2017

Excellent - very thorough

Excellent travel experience

By: Greatful traveler

Reviewed on: 21 Sep 2017

She shared travel tips and made recommendations that were very helpful . Her careful planning ensured all details were taken care of. Carol had great connections in the hotel sector as well as with travel guides. She happily shared all this information. This included the companies she booked for us for the excursions who were extremely professional and knowledgeable. Prior to the trip it often felt like she asked too many questions and wanted to do too much planning however she was correct in that all the planning paid off. The trip went wihout a hitch, thanks to Carol.

Holidays done right

By: Janet

Reviewed on: 01 Oct 2017

Carol is awesome to work with. Very careful and our holidays have always been perfect!

Happy traveller -

By: Grateful traveler

Reviewed on: 30 Oct 2017

Very knowledgable, organized and thorough. All details taken care of. All suggestions accurate therefore trip was easy.


By: traveller

Reviewed on: 08 Dec 2017

Carol is detailed & efficient. A pleasure to work with

Life saver

By: Life savwer

Reviewed on: 09 Dec 2017

Excellent is the only word to describe carol


By: QuebecMt

Reviewed on: 04 Jan 2018

Great service and very knowledgeable of product

Cancun Vacation

By: JerRob

Reviewed on: 05 Jan 2018

Working with Carol, as always was a pleasure. She really takes the time to understand our needs and has excellent recommendations based on this understanding. We will 100% work with Carol again and will refer her to our friends and family in the future.

advisor review

By: mountain

Reviewed on: 08 Jan 2018

She is very professional and was very thorough. We have used it numerous times.

My Best Advisor

By: Huggie

Reviewed on: 27 Jan 2018

Working with Carol is exceptional; she knows my likes and dislikes. Very prepared and well researched for my trips. Been using her services over 15 years and have not had one bad experience.

Excellent Advisor

By: snighty

Reviewed on: 20 Jan 2018

Working with Carol is a pleasure! She is detail oriented and extremely thorough. She took care of all that we asked and was on top of every reservation and transfer. We had the most wonderful experience in South America and everything worked out perfectly thanks to Carol’s expertise.

Great working with Carol

By: Cjo

Reviewed on: 24 Jan 2018

She is the greatest


By: danny

Reviewed on: 22 Feb 2018

the best travel agent

Disney Cruise

By: Marie

Reviewed on: 24 Feb 2018

Carol was excellent, prompt replies to my questions and concerns. Courteous and friendly each and every time I called. I would highly recommend her to any of my friends taking a cruise.

A Delight to Work WIth

By: Tootzy

Reviewed on: 11 Mar 2018

I have been making travel arrangements with Carol for several years now and will continue to do so. She is not only knowledgeable but also has a wonderful sense of humour, an asset critically necessary in today's chaotic world of travel.


By: Bbgirl

Reviewed on: 19 Mar 2018

Very efficient advisor - listened well to my requests and opinions and passed along all necessary information in a timely manner.

Working with Carol Pilon, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

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