Claudia Austin 

Napa, CA United States
Claudia Austin Travel, an independent affiliate of Brownell Travel
Why work with an advisor? 
Travel Specialties
  • Escorted Tours
  • Food & Wine
  • Culture, History & Arts
  • Independent Tours

Selling Travel Since
  • English
  • Spanish

My Background

Claudia Austin is a hospitality and travel professional with more than 15 years of experience. Born and raised in San Francisco, CA with a love for hotels, she worked at some of the best the city has to offer. From a concierge at the Sir Francis Drake to Guest Services Manager at the CLIFT to Front Office Manager at the InterContinental Mark Hopkins, she understands how important it is to exceed client's expectations and places a strong emphasis on providing excellent service.

Claudia and her husband made the move to Los Angeles in 2012. This is where she transitioned from hotels to travel consulting. Working in Beverly Hills for American Express Travel, she was able to combine her hospitality experience with selling travel and made many new contacts. Travel has always been a big part of her life, having been to Nicaragua and Peru frequently as a child to visit family. These experiences led to being very curious about the world and that curiosity has sent her to many parts of Europe, Africa, Central and South America, and the Caribbean. She hopes to explore some countries in Asia soon! Claudia knows that all clients have different expectations when traveling and works very closely with them to curate the perfect trip.

Places I Have Traveled

Reviews and Recommendations for Claudia Austin


of 15

Virtuoso Verified Traveler

All reviews are from confirmed guests sharing exclusive insights

Sort reviews by

Fantastic! Perfect Trip

By: Gjames

Reviewed on: 24 May 2016

Claudia crushed it! From the moment we arrived to our destination, everything was taken care of. We didn't have to worry about a single thing! This led to the perfect honeymoon! We will definitely be using her in the future!

Flawless planning of a great Italy trip

By: BobandLacey

Reviewed on: 23 Jul 2016

Claudia organized a month-long Italy trip that went off without a hitch...including shopping and restaurant recommendations, city guides, museum guides, and travel between cities. In Florence she arranged a wonderful apartment with the best location imaginable. Our best restaurants in Florence were Taverna Bronzino, La Giostra, Osteria de Giovanni, and Osteria del Cinghiale. One suggestion for future travelers: If you plan to go to Pompeii, change your mind. Most of the original frescos have been removed to a museum in Naples. So instead spend your time with a tour of Herculaneum (smaller, less crowded, still fascinating) and then go into Naples to see the museum. This was the second trip that Claudia has planned for us, and she is our definite go-to person for future travel.


By: Braeden M

Reviewed on: 18 Jul 2016

Claudia planned and booked another amazing vacation for me. Her knowledge and expertise are a joy to work with.

Trip of a lifetime !

By: Marta

Reviewed on: 20 Sep 2016

This was my first time in Italy and I really, really wanted to stay in a Villa. Claudia gave me excellent advice, the pros and the cons and when she sent me a picture of the Villa she found for us, well I fell in love! It was the most beautiful, comfortable and charming estate with a big beautiful pool. There was space enough for everyone to have their own space but the big kitchen was a nightly gathering space to eat and chat about what we had seen and experienced. Claudia gave me plenty of suggestions on tours, taking the train to Venice and Rome. We thoroughly enjoyed to train rides. The trains were clean and efficient and we were served drinks and snacks to and from our destinations. Claudia setup private tours for us in Florence and then at the Vatican. Each time we were thoroughly impressed with our tour guide who were personable and extremely knowledgeable. On both occasions the guides also spoke Spanish which was a great added bonus for my mother. Thank you Claudia

Enthusiastic Agent

By: Delo

Reviewed on: 07 Dec 2016

I am very happy to deal with claudia who was very excited to help and provide detailed information for many hotels as well as provided a communication method which was whatsapp that made our conversation instant and faster.

Perfect retreat

By: Ntrocks

Reviewed on: 15 Dec 2016

When I contacted Claudia, I had no idea where the destination would be. I only knew I wanted an escape and service. She selected the perfect place for a total unwind. We even got some added perks, which were fabulous. We will definitely use her services again. thanks, Claudia. We are ready to go back!

Amazing trip!

By: Mdeva

Reviewed on: 21 Jul 2017

Claudia made our vacation an amazing experience. Her attention to detail made sure all the areas of our UK and Ireland trip were covered. We moved around a lot in 2 weeks and everything went really smooth thanks to Claudia's planning. We will be forever grateful for helping us make these wonderful memories!!!!
  Loading comments. Please wait...


By: Prettybloom

Reviewed on: 17 Dec 2017

Claudia does it again! She seems dedicated to assure a great experience. Seamlessly executed. We highly recommend her to all of our clients. Truly appreciate her expertise.

Weekend at Amanera

By: Skiadad

Reviewed on: 24 Apr 2018

Absolutely amazing! Claudia typically plans our large summer trips to Europe with our extended family and she ALWAYS does an “over the top” experience! In that I wanted a nice weekend to spend with my son, we reached out to Claudia for some advice and guidance. Well, Claudia put together an incredible weekend stay at the Amanara Resort in the Dominican Republic and it was out of this world! Her special surprise when we arrived was quintessential Claudia! She is simply the best!!!
  Loading comments. Please wait...

Amazing customer service!

By: Elena

Reviewed on: 10 May 2018

Claudia was able to offer me amazing customer service with my hotel booking! It was a very simple process and hassle free. I will definitely be booking my future trips with her :)
  Loading comments. Please wait...

Claudia Austin

By: Pickett

Reviewed on: 21 Jul 2018

She was professional, friendly, and thorough. She did a great job planning my vacation.
  Loading comments. Please wait...

Claudia Austin Rocks

By: Bob Dylan

Reviewed on: 26 Aug 2018

Fantastic; knowledgeable; responsive to our travel requests; picked super-cool boutique hotels, and the best tour guide for the Alhambra ever. She’s planned trips for our family to Greece and Spain and both were great experiences for us! She’s our travel agent now and forever!

A well-planned Italian trip

By: Italian Aficionado

Reviewed on: 18 Jan 2019

We wanted our anniversary trip to Italy to be memorable, and it was in so many ways. Claudia customized our itinerary, guides and accommodations to meet all our requests. This was not the first trip she planned for us, and it won't be the last.
  Loading comments. Please wait...


By: MC

Reviewed on: 21 Mar 2019

Working with Claudia was fabulous. She planned another great vacation for us. She was prompt in her responses and found us exactly what we were looking for. She was patient with us as we filtered through other places that we just didn't think we would love. We love using Claudia! Will always recommend her to others.

Our Honeymoon Trip

By: Baileigh Mattingly

Reviewed on: 07 Jun 2019

Working with Claudia was an absolute pleasure! She handed everything for us. This was my first trip to plan by myself and it happened to be our honeymoon as well. She was very knowledgeable about San Francisco and Napa Valley which allowed us to experience them like we were locals! She made everything a excellent experience and I look forward to working with her again.

Working with Claudia Austin, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

Explore with the Best

Virtuoso Advisors are constantly pushing the boundaries in unique travel experiences.
Alliance programs are unique tailored experiences exclusive to travelers working with Virtuoso Travel Advisors.
learn more
  • Italy
  • Spain
  • Germany
  • Austria
  • Mexico
  • Ireland
  • Morocco
  • Greece
  • Turkey
  • Tanzania
  • Peru
  • Chile
  • Argentina
  • Nicaragua
  • Costa Rica