Izumi Kirchmayr Ogawa 

Vancouver, BC Canada
An independent affiliate of Vision Travel Solutions
Travel Specialties
  • Culture, History & Arts
  • Ocean Cruising
  • Spa Vacations
  • Escorted Tours

  • Japan
  • France
  • United States - All
  • Italy
  • United Kingdom
  • View More...
Selling Travel Since
  • English
  • Japanese

My Background

I am a globally traveled, independent travel agent working with a full-service Virtuoso travel agency, Vision Travel Solutions – Canada’s largest travel management company.

As members of Virtuoso, the travel industry’s leading luxury network, I can offer even more insider connections and industry expertise – along with the guidance and know-how you require to make educated travel choices. Virtuoso is the most prestigious and established travel network in the world with only 1% of travel agencies around the world as members of this invitation only network. This means that my offerings are truly unique. I can provide you with exclusive amenities by booking hotels and cruises from the Virtuoso catalogue.

My industry connections also exist outside of the Virtuoso network. This means that I have an even broader network of hotels where I have the ability to provide VIP service and special amenities at select hotels for my clients.

I can also arrange customized tours which you can experience on your own or with a guide.

Please contact me at any time for more detailed information.

So when you travel, you can do so with confidence – secure in the knowledge that you’ll get more, simply by booking through me.

Places I Have Traveled

Reviews and Recommendations for Izumi Kirchmayr Ogawa


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I was able to spend a good time


Reviewed on: 23 Jun 2015

I stayed at the Ritz Carlton hotel in Berlin. I was able to contact with the gentle care of the staff from when entering the hotel. I felt the hotel's breakfast is very delicious. I was impressed that had also been upgraded hotel room. I am pleased that these experiences were provided us with a reasonable price. Thank you.
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The best service!


Reviewed on: 03 Jul 2015

I enjoyed hotel stay in The Landmark Mandarin Oriental HONGKONG. Thank you for her assistance!
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Excellent service and advice!

By: Otto K

Reviewed on: 27 Jul 2015

Izumi did a great job in listening to what we needed in a hotel while we were in Vancouver and found us the perfect accommodations at the Four Seasons Hotel. She was even able to provide us with recommendations on places to visit and gave great tips on where to go for dinner. I will definitely reach out to her for our next trip and highly recommend her!
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That was a wonderful stay for me.


Reviewed on: 24 Jul 2015

That was a wonderful stay. I was able to spend it the room being up graded comfortably. It was the best convenience that I was able to use the club lounge. I was satisfied very much.
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Great service!

By: Isao0309

Reviewed on: 09 Aug 2015

I booked several times via Ms. Izumi Ogawa, and I booked Mandarin Oriental Paris and Le Bristol Paris for our holiday this time. She always replied quickly, and she recommended a lot of options (they were always great). She organized and managed our requests perfectly. We could stay with many VIP services and satisfactions owing to Ms. Izumi Ogawa. I will book our stays via Ms. Izumi Ogawa, actually, I have already booked our stays in Marrakech! I really recommend her.
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By: S.K.

Reviewed on: 26 Sep 2015

thank you for your kind arraqngement
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good support

By: hasy

Reviewed on: 05 Oct 2015

She arranged our teetime . We enjoyed to play golf both course at Torrey Pines .
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Exellent service


Reviewed on: 09 Oct 2015

Thanks to spa credit, I could enjoy nail service. I appreciate her assistance. The hospitality of Fourseasons HONGKONG is more exellent than another hotel in HONG KONG.
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Perfect assistance

By: junjun

Reviewed on: 10 Oct 2015

I've stayed at Peninsula HK with my mom. We were planing to be there on July, but my mom had to had surgery unexpectedly. I should reschedule and Mrs Ogawa helped kindly. Her response was always quick and faithful. I really appreciated and I would love to ask my next travel to her.
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By: くーちゃん

Reviewed on: 01 Nov 2015

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Rapid response & a great outcome

By: Chris_in_Sg

Reviewed on: 17 Nov 2015

Izumi helped me plan a birthday/anniversary staycation in Singapore and I could not have been happier with the result. I was connected with Izumi through Virtuoso. This was my first time using Virtuoso and working with Izumi; I didn't know what to expect. Also, I was planning the staycation at the last minute and halfway around the world from Izumi. Despite all this, the process could not have been smoother. Izumi responded rapidly to my inquiry. She provided accurate information and maintained great contact with me. My wife and I had a wonderful experience at The Ritz-Carlton Millennium, celebrating her birthday and our anniversary. Izumi was able to get us an excellent package at no extra expense, including an upgrade from a basic room to a junior suite. I would not hesitate to use Izumi's services again and I will recommend her to friends and colleagues.
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Izumi Planned Our Cruise Perfectly!

By: Otto K

Reviewed on: 11 Jan 2016

This was our second time booking a trip through Izumi, and we couldn’t be happier! She coordinated our Caribbean Cruise perfectly and even arranged for a rental car after the cruise. Izumi provides a level of customer service that I consider being quite rare these days. She is always quick to respond to our questions and her attention to detail is fantastic. We know that we are in good hands with Izumi and are just so glad to have found an agent that we can rely on.
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Impeccable Service! Can't ask for more!


Reviewed on: 15 Dec 2015

I use Izumi san's service from Hong Kong thru email.... Despite the distance and the difference in time zone, never once was I let down in my numerous hotel bookings. Not once had she missed any of my bookings, despite many of them being last-minute, hastily arranged trips on my part. Somehow, she seemed like she was doing her job round the clock! Needless to say, i am extremely grateful I had been introduced to her through a friend. I now look forward to every trip where the accommodation was booked thru Izumi-san, as I know I will only be very very satisfied! Thank you very much!!
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Great service, very reliable agent

By: Yuko

Reviewed on: 01 Jan 2016

This is our second time booking a hotel with Izumi, she's been very helpful -quick to respond, making sure that we get what we are expecting at the accommodation. I booked the same hotel in Tokyo before without her assistance, so I know that booking hotels with her assistance, you get much more than booking directly on internet/via other agent. :-) We're looking forward to booking next trip with her soon. Happy New Year and thank you very much for your service, Izumi-san!
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perfect service


Reviewed on: 06 Jan 2016

Thank you for her support, I could enjoy in exclent hotel life.

thanks a lot

By: kai

Reviewed on: 08 Jan 2016

She always made effort for us and supported immediately. Every hotel she recommended for us is very comfortable. Next travel we will also plan with her
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Great service

By: Wakana

Reviewed on: 07 Jan 2016

I'm satisfied with Izumi-san's professional support and Virtuoso's amenities. I will ask her my other travel's arrangement again soon!
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Fabulous Travel Agent

By: yae

Reviewed on: 17 Jan 2016

Accomodations were wonderful. We had a great time!
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Thank you so much!

By: nikkorin

Reviewed on: 05 Feb 2016

I appreciate your prompt response all the time. I’m looking forward to next stay at Mandarin Oriental Singapore in March.
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Best time ever!!!

By: RogerG

Reviewed on: 06 Feb 2016

My wife and I wanted to go to San Fransisco for a weekend to visit our nieces and view an exhibit at the Asian Art Museum. It was the weekend just prior to the Super Bowl. Our regular "go to" value motor inn on Lombard St was completely filled. So.....what to do? Voi la! Izumi to the rescue! Izumi was able to get us a room at the gorgeous San Francisco Palace Hotel and, with her magical connection with Virtuoso, she got us a fabulous package. We were taken care of from every angle.....room (with an upgrade to a beautiful suite), a food and beverage credit (which we used to treat our niece to dinner), and a sumptuous buffet brunch in the famous Garden Court under the giant glass dome. Now we are spoiled and will probably never stay in our old "go to" value place again.
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wonderful getaway

By: Gordo87

Reviewed on: 19 Feb 2016

We would like to thank Izumi for booking or recent stay at the Bellagio Las Vegas. It was our first time at the hotel which we thoroughly enjoyed. We highly recommend booking through Virtuoso to take advantage of the Virtuoso amenities are amazing. Izumi took care of all the hotel bookings for us, finding the best rates for the hotel. We appreciate the service she has provided us with this trip as well as all the past and pending Virtuoso/hotel bookings and cruise bookings.
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very nice adviser

By: chako traveler

Reviewed on: 16 Mar 2016

It is a very splendid traneladviser we are satistfied very much In addition,Iwant todepend on her
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Thank you for every time.

By: nikkorin

Reviewed on: 09 May 2016

Thanks to you, I had a wonderful stay in Singapore in March. I look forward to next stay.
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Excellent personalised Japan travel planning!

By: Jaybee

Reviewed on: 04 May 2016

From first inquiry to final booking, Izumi provided professional and efficient service. All communications by email and telephone were smooth and friendly. We were always very well received as VIP guests at the accommodations she had personally booked for us. Highly recommended travel advisor for visiting Japan!
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Speedy response and great caring for the cutomer's benefit

By: Catsinhk

Reviewed on: 21 Apr 2016

When I checked into the hotel I had booked through Izumi, there was some flaw in the hotel service. I emailed her about it; 10 minutes later I got a phone call in the room. It was Izumi, apologizing how the hotel didn't provide the service they promised her. It was very sincere and I was amazed at her quick response. I've been using her service for a while and every time is satisfying.
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Perfectly Arranged

By: Europe 2016

Reviewed on: 17 May 2016

Our European trip was in planning for an entire year and Izumi was focused on making this a great trip from the very first day. Over the year there were numerous communications with Izumi as she worked out every little detail. We feel that when someone plans a three week trip to Europe, as we did, it is very important that it be hiccup free. Just about anything could go wrong, but NOT when Izumi does the planning! We did at one point have a panic attack. There were four of us on the trip. Three of us arrived and the fourth person was arriving on the next day. We got word from a relative back in the US that the flight for our fourth person was delayed at least five hours and they didn't know when she would get to Rome. So in a panic we called Izumi. We forgot that is was the middle of the night in the US, but that didn't stop Izumi from answering our call. But rest assured that Izumi uses top notch services and they were there for the pickup when the delayed flight arrived. Perfect!
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Great service

By: K.T

Reviewed on: 27 May 2016

Her response was in such a timely manner that I did not feel that we were in different time zones. She informed the hotel of our requests, and corresponded for us. I would like to use her service again.
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Memorable Travel Specialist

By: Eiffel 29

Reviewed on: 15 May 2016

The trip exceeded my expectation thanks to her excellent arrangement. We were provided a nice suite room overlooking the museum and were treated as an important guest. The bath room offfers Bulgari amenity, which were exteremely nice. The breakfast was one of the best offerings and tastes.
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Service Specialist

By: Koichi

Reviewed on: 17 May 2016

Thank you for your wonderful suggestion !
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Friendly and good service

By: Mewster

Reviewed on: 26 May 2016

A very friendly and fun advisor. Made info available in a timely manner. I was able to have a wonderful trip thanks to the help offered by the agent.
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Wonderful service!

By: junjun

Reviewed on: 02 Jun 2016

My mom and I had a fabulous time both of them because of her assistance. I could have a wonderful trip thanks to the help and I can't make next travel plan without her.
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quick correspondence

By: copin26

Reviewed on: 02 Jun 2016

Her reply to my e-mail of request came immediately. I really trust her.
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Reliable Advisor

By: bluefish

Reviewed on: 18 Jan 2018

Her replay is always so speedy and kind. She is a reliable advisor.
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Good advisor


Reviewed on: 14 Jan 2018

I booked my hotel through her several times and she works quickly! I would reccommend her to my friends and relatives.
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Perfect correspondence

By: Kuri

Reviewed on: 05 Jun 2016

Because of Izumi, my husband and I could have a good stay at The Peninsula Bangkok. She always gave me a quick response whenever I sent a mail to her. I really appreciated her service! I was wondering which hotel to choose, the Peninsula Bangkok or The St. Regis Bangkok. Actually we had already stayed at both hotels. Izumi gave me a good advice to have a look at some blogs which her customer wrote. It was very useful for me to choose the hotel. That is why I decided the Peninsula Bangkok. One of the benefits ( through Virtuoso ) is the flexible check-in and check-not, which is named 'Peninsula Time'. It caused us a big happiness during this journey, because we would like to stay at the hotel room as long as possible. The hotel side allowed us to have both a very early check-in and a very late check-out! And one more. When we had to change the date of reservation, Izumi never hesitated to deal with it. Thank you very much, Izumi. I would like to ask Izumi again.
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Best service

By: TOMOKO@stanley

Reviewed on: 04 Jul 2016

Thank you for her support, I could have several experience.
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Highly recommended as always

By: Catsinhk

Reviewed on: 03 Jul 2016

For this trip we used four hotels, two nights and two rooms each, all of which were booked through her. Her response throughout booking process was so prompt that I'm afraid she is at work 24 hrs a day. Everything went smoothly as expected as she always has been; all of us were greatly satisfied. Also the Virtuoso product is our favorite. Just one thing is the booking change costs because we often need to modify our plan. For that reason we might not use the service in future as much unless it's the last minute so we know we are going for sure. Still yet I highly recommend this agent to people around myself.
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Most helpful and very responsive !

By: Traveller 88

Reviewed on: 01 Aug 2016

Izumi helped us book hotels in Tokyo, Kyoto and Beijing. She also helped with touring tips. Very insightful and helped us get upgraded rooms and views. I am recommending her to friends and family. She uses phone, Skype video, email, txt etc., so easy to keep in touch with her.
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good experience

By: Felix1

Reviewed on: 08 Aug 2016

Thank you for arrenging my good experience.
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Gorgeous view and kids welcoming

By: Hiro

Reviewed on: 14 Aug 2016

Every detail about our stay at The Ritz-Carlton was perfect, we don't know how to thank you. The upgrade to the suite and the gorgeous view was an unforgettable experience,the bubble bath was so much fun for the kids. The suprise-dessert waiting for us in our room on the first night was more than enough for us to fall in love with the hotel. Thank you so much for arranging our stay in every perfect way and we appreciate your prompt and reliable response.
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Thank you for always

By: TOMOKO@stanley

Reviewed on: 23 Aug 2016

Thank you for her support, I can have nice experience.
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Great support

By: axa-gtt

Reviewed on: 16 Aug 2016

Every time , for us to arrange immediately a great support . I am grateful , thank you very much .
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Thank you very much!

By: Shibamiki

Reviewed on: 27 Aug 2016

My trip to Barcelona was very good by Ms Izumi Ogawa!
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enjoyable stay

By: Gord54

Reviewed on: 30 Aug 2016

We thoroughly enjoyed another stay at the Bellagio resort in Las Vegas. The hotel facilities and restaurants were wonderful and the Virtuoso amenities are excellent. Hope to return again soon.
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Perfect arrangement

By: axa-gtt

Reviewed on: 01 Oct 2016

Always thank you. I appreciate that I can go on trip that it is wonderful this time. In addition, thanking you in advance.
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She arranged for the hotel I would like.


Reviewed on: 21 Jan 2018

She was working quickly and accurately.

Thank you for quick response

By: kochi.machi.koron@gmail.com

Reviewed on: 28 Jan 2018

My Question against the appropriate answers and advice.
Not Recommended

Little Disappointed

By: Traveller333

Reviewed on: 30 Nov 2016

We were disappointed her service. We have asked her to inform the hotel that we will late checking-in the hotel around 10 pm. However it was 2 weeks before the arrival date, she refused to inform the hotel and told us to inform the hotel directly. We had to call to Four seasons Hotel and resorts international reservation center and told them all the details. They were also shocked her bad service and asked us why we use the agent. Room upgrading and other amenities were thankful but this service let us down.
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Fast flexible service!

By: Beline

Reviewed on: 08 Jan 2017

Izumi is very quick to respond to messages and concerns. We had problems with our credit card being compromised around the time of our booking with her and she was flexible in accommodating us.
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Excellent,Quick Booking

By: Nick

Reviewed on: 24 Dec 2016

Izumi responds to requests for hotel bookings almost instantly. Nothing is too much of problem. Recommend to use without hesitation.
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Very reliable agent, love her service!!

By: Yuko

Reviewed on: 28 Dec 2016

I always seek for her assistance whenever we would like to book our holiday as she's proven herself to be one of the best agent you could go for when you want to get a best deal from the most luxurious hotels. She's very quick to respond, always handles our request very well and very reliable. Highly recommend her service. Thank you Izumi for making our holiday extra special! :-)
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Perfect As Usual

By: RogerG

Reviewed on: 03 Jan 2017

Izumi has always made great arrangements for us and our family. This time she arranged hotels for us in Basel, Switzerland and Amsterdam, The Netherlands. The Basel Hotel was small, quaint and really nice. It was Christmas time and it was located on a cobblestone street full of small, unique shops and many nice Swiss restaurants. The room was very comfortable and the staff was great. They gave us great restaurant recommendations and were really good at helping with directions and anything else that we needed. The Okura Hotel in Amsterdam was larger and very elegant with restaurants, lounges, bars, spa, etc. Their Japanese restaurant is a Michelin starred restaurant. Located right on the side of one of the canals, they arranged a private boat tour that picked us up and dropped us off at the hotel. The room was the nicest room we have ever had in Europe...large and luxurious. Once again the staff was great and we thank Izumi for taking care of us as she always does. Just perfect!
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First Class!

By: Darren

Reviewed on: 19 Jan 2017

Izumi could not have been more professional and accommodating. She provided all the details I needed to make an informed decision on where/when I should stay. To give you an idea of the level of service she provided....She was in Japan while making my Christmas arrangements at the Vancouver Four Seasons. I had a few questions and she called me immediately to answer my queries! Talk about service! I would not hesitate to recommend her services! I know I certainly will be using her expertise in future!
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By: Jeff

Reviewed on: 12 Jan 2017

Izumi is very excellent travel advisor. We use her service for more than 4 years. Of course, she well knows destinations, hotels in the world not only Japan and Asia. This time, Izumi arranged our year end holiday in Europe. Amazingly, Izumi supported for us to conform transfer from airport by hotel car even if new year-eve. Thank you so much, we always appreciate for your help and enjoy our holidays.
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Very splendid

By: chako

Reviewed on: 09 Jan 2017

She is very splendid
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Thank you

By: NoleLove

Reviewed on: 06 Feb 2018

She always response timely ,so I am very satisfied.


By: ray

Reviewed on: 07 Feb 2018

Every time I am very satisfied.

thank you

By: cc

Reviewed on: 13 Mar 2018

She is splendid adviser

Can't think of any better agent

By: Catinhk

Reviewed on: 11 Feb 2017

I'm a big traveler and have been pretty picky on hotel services. Izumi has been with me for few years already in trip plannings around the world. She never disappointed me with her sincere and prompt service, even when the hotels have some flaws she would immediately contact the hotels and fixes them.
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Excellent service

By: Masako

Reviewed on: 20 Feb 2017

She was so quick to respond. Knows travellers needs & requirements. Followed up extra information. At most, very courteous.
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She is a reliable person

By: salasa

Reviewed on: 15 Mar 2017

Her reply is prompt and working always certain when a booking. Her working always provides me a lot of benefits in the hotel. Thanks to her, I got special treatment in the hotel. I was happy with the courtesy her paid me .
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so reliable and so quick response!!!

By: irene

Reviewed on: 28 Mar 2017

Izumi is always so quick to answer my request and so reliable!!! and she always gives me great advise to book great hotels. I can reccomend IZUMI san 100 %! thanks for great support, IZUMI san!!!
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Thank you very much.

By: Nori Djoko

Reviewed on: 28 Mar 2017

The room she reserved was very nice to look. We enjoyed nice view, especially river side buildings and neons in the night. We appreciated her support.
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Amazing Asia

By: Asia 2017

Reviewed on: 16 Apr 2017

As always, Izumi sets the standard for being an amazing advisor. Everything went perfectly on time and as scheduled. We are getting very spoiled with the attention to detail and the smooth execution of all the arrangements. Our hotel arrangements in Vietnam, Cambodia, and Laos were superb. Izumi arranged everything from being greeted at the airport with English speaking guides and seamless transportation to our very comfortable hotel. Arriving hassle-free was extremely appreciated after flying without sleep for 15 hours! In the small towns of Can Tho, Vietnam and Siem Reap, Cambodia, and Luang Prabang, Laos...our accommodations were like something out of a movie about Shangri La. Absolutely beautiful, relaxing and comfortable. In the cities of Ho Chi Minh, Vietnam and Hanoi, Vietnam (especially Hanoi) the hotels were not only beautiful, they were in perfect locations for us to explore the wonders and sights of those cities. A huge THANK YOU for all four of us.
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Always happy with her service

By: Yuko

Reviewed on: 13 Apr 2017

Izumi helped us booking our hotels in London for our holiday. Her suggestions are always good, as she knows what we are looking for. She managed to put us -family of four with two little children- in one room so things were much easier. As usual, booking via her service, we had the best deal with complimentary breakfast, some credit to use at a hotel and special welcome. Thank you again for your service and we're looking forward to booking our future trip again with you.
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Great Japan Trip Planning Experience

By: jrgpadilla

Reviewed on: 23 Apr 2017

We worked with Izumi to create a custom travel itinerary with guides and tours and she was able to accommodate our requests and deliver a personalized trip to fit our needs. She was very responsive and on top of things at all times, before and during the trip. I would work with Izumi again and would recommend her to others.
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By: micco

Reviewed on: 22 Apr 2017

She works quick!! and I can ask her with peace of mind. I also want to ask her to make a reservation.
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Thanks to Izumi-san, I really satisfied with Ritz' hospitality

By: Wakana

Reviewed on: 13 May 2017

She arranged several hotel reservations for our travel in China and I really satisfied with Virtuoso VIP amenity, especially Ritz-Carlton Shanghai. I will ask her another arrangement in the future again.
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By: ray

Reviewed on: 11 Mar 2018

I am very satisfied with her prompt and kind arrangements as usual. Please give my best regards to her. Thank you.


By: mitan

Reviewed on: 13 May 2017

はじめはシドニーを予約していましたが、都合によりパリの予約に変更することになりました。その際の対応も非常に丁寧で、スムーズに変更いただくことができました。パリのホテルでは、Virtuoso経由での予約であることを十分認識いただき、特別な待遇と特別な部屋のアサインをしていただくことができました。 大変ありがとうございました。また機会があればよろしくお願いいたします。
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Recommended, travel agent


Reviewed on: 06 Jul 2017

いつもお世話になってますエージェントさんです。 毎回手配を確実して頂け、日本からの時差があるのも関わらずレスポンスも素早く有難い存在です。 また、お勧めのホテルや実際に泊まられた体験談も多くお持ちだと思うので、相談されるのも心強い手段になるかと思います。 次回もまた、宜しくお願い致します。
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You can rest assuredly

By: ひつじのとっとちゃん

Reviewed on: 13 Aug 2017

I asked for the first time. I was able to check in with confidence. We also had an upgrade, we had breakfast and enjoyed the very nice amenities. Thank you for making reservations for afternoon tea. It was a fun London stay. Thank you very much.
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Banyantree Bangkok Hotel

By: Thank you Eddie

Reviewed on: 16 Jul 2017

Thank you for her buseness! I had a very good time in the Hotel!
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By: くーさん

Reviewed on: 19 Jul 2017

今回小川さんにホテルをお願いするのは2回目なので安心してお任せする事が出来ました。今回も素早い対応に感動しました。ホテルのお部屋も前回に引き続き今回も良い部屋にアップグレートしていただき大変嬉しかったです。 ラグジュアリーホテルで過ごしたい旅行の時にはまた必ず小川さんにお願いしたいと思います。本当にありがとうございました。

She is very good and safe!

By: JunA

Reviewed on: 30 Jul 2017

She is very kind and reliable person. Her response is always quick, even we have time rugs, I haven't really had any trouble in particular.
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Thank you for prompt reply and actions!

By: Yuko

Reviewed on: 05 Aug 2017

I found out that our Airbnb accommodation was in terrible condition upon arrival in Paris -I cancelled it and asked Izumi if she could find something for us in Paris. She propmtly responded and secured us a room as VIP at one of hotels in Paris for the following 13 days where we were very comfortable. I'd highly recommend her service as she's been very responsive and helpful. Thank you very much!!
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A very good advisor

By: Jun

Reviewed on: 10 Aug 2017

Anyway it is accurate. Our requests were made 100%. Also, thanks to her, We were able to receive more hospitality. We were able to have a very satisfying stay.
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Amazing Service

By: BT

Reviewed on: 09 Aug 2017

I booked a trip to Japan with Izumi and the service was excellent. I emailed her on a public holiday and she replied back within minutes, asked if I was available to chat over the phone, called me and settled my whole itinerary in about an hour. I honestly can't ask for more and I'm going to use Izumi for an upcoming trip as well. Highly recommended.
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Thank you


Reviewed on: 31 Aug 2017

Everything was arranged perfectly and swiftly!
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Good travel advisor

By: Wakana

Reviewed on: 27 Aug 2017

She is professional travel advisor. I satisfied with her work for our travel.
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Stay in Trump International Waikiki

By: Mat

Reviewed on: 14 Sep 2017

We asked to arrange Trump International Waikiki. While I stayed this hotel twice in the past and this is the third stay in Trump Waikiki, we could enjoy more comfortable stay in this hotel because of the arrangement via Izumi.
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I appreciate Izumi's Kind support.

By: KM

Reviewed on: 18 Sep 2017

First of all, I appreciate being able to respond quickly in response to the hotel arrangements I asked for accurately. Although it was not a big problem, I also thank you for your follow-up after lodging as well. I will also make arrangements at the next hotel arrangements. Thank you.
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Good, but sometimes

By: kokoko

Reviewed on: 27 Sep 2017

Good arrangement and quick responses. But sometimes she wrote some mistyped info.


By: micco

Reviewed on: 30 Sep 2017

she works fast, and so kindly!
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Very great

By: shinonyan

Reviewed on: 14 Oct 2017

She corresponded very quickly, so I was relieved.
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By: honolulu.k

Reviewed on: 14 Oct 2017

今回は、2回目の利用でした。 メールの返信がとても早く安心して予約が出来ます。何より日本語で問い合わせ出来ること、そしてvirtuosoの特典を付けていただけて旅行がさらにすてきな滞在になります。 Izumi様、とても満足な旅行になりました。ありがとうございました。 ブログも楽しく読ませていただいてます。またぜひ利用させてください。

Always reliable, prompt, helpful

By: Yuko

Reviewed on: 27 Oct 2017

Izumi has been helping us with our travel needs for the past few years and every time I send her enquiry, she comes back with great suggestions, deals to consider in timely manner. She never pushes you, rather suggest what is best avaiable for you. Always a pleasant stay at hotels thanks to her previous arrangements. Highly recommend her service to anyone who loves to travel luxury. ;-)
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Narita to kyoto

By: Pippa

Reviewed on: 15 Nov 2017

We thought Izumi was professional throughout and very thorough. We were unfamiliar with Japan and left the organization of our time to her. We were very satisfied with the detail she provided in moving us around - from airport to bus to train to hotel - and with the guides that she established for us.
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Kyota Experience

By: Canmore

Reviewed on: 15 Nov 2017

It was very easy to work with Izumi. She was recommended by friends and had already planned trips to Japan for them. We dovetailed on their program so Izumi didn't have to start from scratch with us. She was quick to respond to our request even though it was the weekend. She followed through quickly on every item and forwarded us a detailed email with the outline for each day highlighted with photos. She then contacted us by phone for a personal review before we left for Japan. We had one small payment for a temple in Japan that was covered in our tour cost but that we paid for in person. We contacted her from Japan and the miscue was straightened out by our guide the next day. We found the guides she hired were knowledgeable, had decent English and were comfortable and enjoyable to be with. Our accomodation at the Kyoto Tokyu Hotel was perfect. All in all, her tour was a very pleasant way to begin our first visit to Japan.
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Wonderful stay at Four Seasons Hotel at Koolina

By: Tomo-chan

Reviewed on: 17 Nov 2017

Got our room One category upgraded and enjoyed our stay at the hotel to our extent! We really appreciate it. We’d like to use this company again!
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thank you

By: copin

Reviewed on: 24 Nov 2017

Thank you for her quick arrangement
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excellent supporter


Reviewed on: 15 Dec 2017

It was excellent support and much more than our expectations!
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quick response

By: HK

Reviewed on: 15 Dec 2017

she was very kind, and her response was very quick.
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Prompt reply and heart warming assintant

By: kana

Reviewed on: 29 Dec 2017

I always appreciate her prompt response and heart warming assistant . This year I booked two hotels in Prague and St. Petersburg. Staff in the both hotels treated us as VIP customers and gave us a valuable experience thanks to her. Next, I will go to Perth in Australia to celebrate my husband's birthday and anniversary. I requested her to book a luxury hotel to make a special journey. I'm looking forward to staying there.
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Very kind

By: micco

Reviewed on: 10 Jan 2018

When I got involved in trouble, She helped immediately and honestly!
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I'm grateful

By: sanae

Reviewed on: 08 Jan 2018

I made avery splendid plan She is a splendid adviser
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Thank you


Reviewed on: 08 Jan 2018

We appreciate for kindly expanation about Cystal River Cruises as well as City's many information. In addition, she recomend us cancellation waiting before our reservation, Due to her sugestion, we could have made a reservation of our Cystal River Cruises .
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By: ri2mo

Reviewed on: 10 Jan 2018

She always try her best to arrange the accommodation. And I feel very welcomed when check-in ,staying in the hotel. Thank you!
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Thank you

By: Inchan

Reviewed on: 10 Jan 2018

It was first time I asked Mrs.Izumi to arrange our trip . Reply by email and arrangement we requested was very quick. We had great time, my parents' celebration trip. I would like to ask her again for next trip. Applicate it. Thank you.
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Always happy with her recommendation and arrangements

By: Yuko

Reviewed on: 25 Mar 2018

Thank you very much for always booking our holidays and making it extra special with your due care and thoughtfulness. :-) She's a very reliable agent who respond to your request in timely manner and wonderful at arranging some special request for early-check-ins or staying with little child.

Another great trip planned by Izumi!!

By: Otto K

Reviewed on: 10 Apr 2018

We booked a Caribbean cruise through Izumi and could not be happier with the level of service she provided to us. We had many questions and she was always patient and quick with her responses. We are so happy to have found her and can't even think of using another agent as she simply is the best!

So grateful

By: fumi.A

Reviewed on: 18 Apr 2018

She is one of the most professional travel advisor. Very attentive, knowledgeable, quick worker. I appreciate her work.

Working with Izumi Kirchmayr Ogawa, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

Explore with the Best

Virtuoso Advisors are constantly pushing the boundaries in unique travel experiences.
Alliance programs are unique tailored experiences exclusive to travelers working with Virtuoso Travel Advisors.
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  • Japan
  • France
  • United States - All
  • Italy
  • United Kingdom
  • Saint Barthélemy
  • Spain
  • Singapore
  • Taiwan
  • Thailand
  • China
  • Malaysia
  • Switzerland
  • Germany
  • Maldives