Susan Ward ACC

Atlanta, GA United States
Custom Travel Advisors, an independent affiliate of Coastline Travel Advisors
Travel Specialties
  • Adventure
  • Family Travel
  • Independent Tours
  • Ocean Cruising
  • River Cruising

Selling Travel Since
  • English

My Background

It was studying abroad while attending the University of Georgia that first ignited my passion for travel. After those transformative months in Greece and Italy, I went on to earn my BA in history, with an emphasis on Italian and European history, then my MBA at the College of William and Mary. But in my heart I knew – my future was in the travel industry, helping others make the most of their precious vacation time.

I opened a cruise-only travel firm in 1994 and evolved into a full service, land and cruise advisor that I am today. I use my extensive destination background – in Europe, the Caribbean, South America, the South Pacific, Alaska and Southeast Asia – to give clients the advice they need to make each day of their trip the most memorable it can be. With my connections through Virtuoso, I provide access to the world’s best luxury hotels, cruise lines and tour operators, complete with exclusive amenities clients can’t get anywhere else.

In my free time, I enjoy spending time with family, reading, traveling (of course!) and cycling.

Places I Have Traveled


Virtuoso Alliances
  • Priority Travel Specialist

Reviews and Recommendations for Susan Ward


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Impeccable Service

By: Chris

Reviewed on: 08 Aug 2014

I had an exquisite trip in the beautiful island of Curacao. I was thinking about venturing to another place I hadn't traveled but I am so glad I did and so glad I called Susan to make it happen. The service at the resort was phenomenal, it felt like we had an entire resort to ourselves. At every turn, management and staff bent over backwards to make sure our stay went beyond our expectations. We have already booked our next trip for New Years and are excited about booking our first Mediterranean cruise with Susan and her team!

Always enjoy working with Susan!

By: Sheryll

Reviewed on: 04 Sep 2014

She helped me plan the best cruise ever. Her help with excursions, ship info, getting us the best deal was excellent. We had never been to Alaska, so we had a lot of questions. She helped answer them all. I can't wait to work with her again to plan another great adventure. Thanks so much.



Reviewed on: 08 Oct 2014

Susan gave us expert advice and her follow up was very thorough. We wanted a "budget" hotel in Barcelona and her recommendation filled the bill - right on budget yet still very clean, convenient and more than comfortable. She arranged transfers for our group and they were perfect - prompt courteous, helpful and the vehicles were clean, spacious and luxurious. Susan is a true travel professional. We highly recommend her and will definitely work with her again.

Trip was just what we hoped for

By: Paul

Reviewed on: 12 Oct 2014

Susan was able to give me great suggestions about locations to stay when we discussed itinerary, and once we decided on the locations, she came through with the upgrades and breakfast credits that she committed! My wife and I felt that we stayed at locations that we would have not know about without the help from Susan.


By: TN Travelers

Reviewed on: 24 Oct 2014

Having used Susan to help us book great vacations for 15+ years now she did it again by planning 11 day, 4 location visit to Ireland. We told her what we were looking for and she aligned the hotels and tourist site visits perfectly to our taste. We'd like to give her credit for 11 days in Ireland without a drop of rain, but...that might be a stretch. ;) We already have of next vacation booked through Susan this winter - so I guess that answers the question of whether we'd use her again. Happy & safe travels!!

Always a Pleasure

By: Chris

Reviewed on: 07 Jan 2015

Susan is always super responsive and always full of suggestions and tips to make a trip even better. Case in point, she booked our trip and at the last minute, during New Years week, she was able to get my friends a room at a sold out resort!!! We are excited about booking our next 2 trips as well as even planning for 18 months out. When we book with Susan we always know we will be taken care of and it will be a pleasure!

Perfect in Every Way!

By: Mel

Reviewed on: 08 Oct 2015

Susan planned a two-family, multi-city 10 day trip to Italy (Rome, Florence and Venice) with attention to every detail. This trip was planned in a very short amount of time during a very busy tourist season! The hotels were all fabulous and I would personally recommend each one. The private cars and tour guides could not have been better. I can't imagine doing a trip without their services. The ease of getting to and from sights and cities took the stress away and we were able to cover a lot of territory! Susan was spot on with all her recommendations of what to see and do, times of tours and how much time was needed, to what was the best time to transfer to each city. Plan a trip with Susan SOON - you will not be disappointed!

The Best!

By: Michael

Reviewed on: 29 Sep 2015

Susan is the best on so many levels! Her knowledge of destinations is amazing. She has been our go-to for all our travel for over 15 years. She has saved us so much time, headache and money! We love Susan!

Expert knowledge creative special eye for detail

By: Mom with kids

Reviewed on: 14 Jan 2016

Susan is the most intelligent, well traveled, and knowledgeable agent! She is not only an expert in her field , but she adds a personal aspect of kindness to her trip planning that is thoughtfully planned out for your needs! Susan has planned trips for me that include kid dream trips, personal down time trips, girls away sight seeing trips, as well as cruises. These trips have been in the United Staes and abroad! This trip is no exception and only reflects Susan's expertise, her professionalism, and her attention to detail including her customers every need! Thank you Susan for creating amazing trips and memories for a lifetime! 5 stars are not enough!
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Hawaii Adventure!

By: Joanie Kr

Reviewed on: 05 Jan 2016

Susan Ward did an amazing job finding us a place over the Christmas Holiday. We stayed in a lovely villa on Kauai with all the amenities we asked for. She also got us a super deal on the room rate. I would highly recommend her. She is very professional, knowledgeable and pays attention to details.

she walks the walk

By: Pete

Reviewed on: 25 Feb 2016

This was a superb trip and very well planned by Susan. I was traveling with my nearly 77 year old mom and we simply had an epic trip. The logistics came off superbly, if not without some challenges that Susan overcame. Weather impacted my initial flight in the US, but Susan reacted quickly and I arrived in Morocco as planned and on schedule. From the driver at the airport to the hotels to our guides, we couldn't have been much more pleased. Kudos go to Mountain Voyage Morocco for excellent guides, flexibility in adjusting to our evolving needs and tastes and for checking up on us throughout the trip. We felt like we both learned a great deal and we felt connected to our guides by the time we completed our tours. The Riad in Marrakech was outstanding - rarely have I enjoyed such personal/friendly service. Amena and Hassan at Riad Les Bleux (forgive my spelling) we incredibly kind and accommodating. A wonderful trip from beginning to end.

I have the best travel agent!

By: I have the best travel agent

Reviewed on: 11 Jul 2017

Susan Ward is an incredible travel agent! She is so knowledgeable and is always making sure all your needs are met! Susan always has extraordinary advice on how to add incredible tours, excursions, and dining to your travels! Thank you for all of our amazing trips! I highly recommend Susan Ward for any of your travel needs in the US and abroad!

Great planning

By: Kbird

Reviewed on: 29 Jul 2016

My family had a great trip with Susan's planning. We didn't waste time trying to figure out what to do!

Excellent experience!

By: Elizabeth

Reviewed on: 20 Jan 2017

Susan is fabulous!! She goes the extra mile to make sure everything for your trip is set and for you to have an amazing time. We were able to get upgrade and complimentary breakfast because of Susan! I would highly recommend working with Susan!

First rTe

By: Bob

Reviewed on: 17 Jan 2017

Susan is super. She has worked with us to plan a number of trips. All, including our recent trip to Bermuda. Every trip has been well planned, with our input. She is super in what she does. Could not be higher on her ability to plan top drawer trips.

Yellowstone & Grand Teton Tour

By: P&J

Reviewed on: 07 Aug 2016

Good tour - rate A- Accommodations were excellent especially Explorer Cabins in West Yellowstone & Hotel Terra in Teton Village All day tour with Yellowstone Association - A+ - picking up lunch was done by the guide as she knew that doing it through Old Faithful Lodge would be challenging - it was - she went directly to the food manager to get lunches Do not take Mill Iron Creek Horseback trip in Tetons unless you are ready for a challenging ride Grizzly Country Wildlife Adventures tour in Grand Tetons - B- Think we should have left much earlier then 7:30 AM We did see animals mostly through a scope - it was the least exciting White water rafting with Barker Ewing White water River Trips on the Snake River - B+ Everyone in our party liked it but get ready for lot of water splashing on you and doing a lot of rowing! Not for sightseeing. One in our party was flipped out of & under the boat but was quickly retrieved United flights for 3 - D

Expert friendly service

By: Lane

Reviewed on: 05 Oct 2016

Susan is great. She presents a detailed plan for every trip, listens to your concerns, and presents several alternatives. Very responsive and easy to work with. Always seems to offer unique suggestions that cannot be found without her help. Cannot say enough good things.

Wonderful Caribbean Escape

By: Lauren

Reviewed on: 02 Nov 2016

Susan worked with me to find a perfect getaway for our 25th anniversary. She spent time learning about what my husband and I liked to do on our trips and recommended several properties in Antigua to us. With her guidance, we selected Jumby Bay and it turned out to be one of the most fabulous trips we have taken. It was exactly what we were looking for -- a luxurious destination with very warm and personal service. She handled our flights and reservations and made sure to let the resort know of our anniversary celebration so we were greeted with flowers and chocolate in the room. Overall, a seamless experience and we look forward to booking future trips with Susan.
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rystal Serenity: Montreal to NYC, 9/24

By: Jon

Reviewed on: 21 Oct 2016

A very fine cruise. Ship is great as were crew, food and cabin Give Susan an "A."

All inclusive with excellent services

By: Mike

Reviewed on: 24 Oct 2016

The poolside food & drink service was phenomenal! Mi amigos Miguel y Andres provided the best poolside service. Miguel was super friendly and Andres was always smiling! The poolside bartender, Senor Alberto, makes the best drinks in the resort in my opinion. At the La Canoa restaurant, our server Cosme, was outstanding, too. Senora Wendy at the front desk was awesome! She did everything to make our experience optimal. Enrique was always welcoming, friendly and ensured our bags were placed in our room upon our arrival or in the car when we departed. The suites were very big and always kept clean with a separate living area from the bedroom, a huge bathroom (the in-ground bathtub was REALLY nice) and a view of the beach and water from our top floor suite. Overall Zoetry Paraiso de la Bonita is a wonderful and relaxing place to spend our honeymoon vacation.

Atlanta Travel Agent


Reviewed on: 11 Jan 2017

Susan Ward helped us plan a twelve day trip to Europe with our four children ranging from 13 to 20 -- boys and girls. She did a really good job of helping us identify a river cruise to visit the Danube Christmas Markets and arrange personalized tours on either end in Prague and Budapest that would engage each of the children's varied interests. Susan found us tour guides in Budapest and Prague that were excellent (especially the tour guide in Prague) and her recommendation of Amawaterways for our river cruise was excellent!

Best trip--ever!

By: Darraghntom

Reviewed on: 12 May 2017

There are not enough words to describe how much we appreciated the incredible trip that Susan planned for us! Susan's attention to EVERY detail was second to none! She even arranged a 3 way conference call with the travel agent in New Zealand to work out some details. She was in close contact with us as the trip was being planned and answered so many questions we had. (I'm sure more that she normally gets from clients!) After our fantastic trip was over, she met with us to make sure everything had gone well. Asking what was the best part and what could be improved. (There really was nothing major!) We have recommended Susan to many of our friends and several have used her with the same great comments as we had. We will definitely be calling Susan again to plan more phenomenal trips for us!

Susan Ward

By: John

Reviewed on: 13 Mar 2017

Very smooth and professional.


By: Sarah

Reviewed on: 07 Jun 2017

Excellent-easy to work with. Good communication on issues. Quick resolution. Experienced advise.

Susan Ward

By: Birdy

Reviewed on: 07 Jul 2017

Susan was pleasant and professional and provided some excellent suggestions.

Amazing trip!

By: Barb

Reviewed on: 28 Jul 2017

Susan was fabulous! She was very thoughtful in planning our trip to Italy, considering our interests, schedule preferences, and budget in order to maximize every moment of our vacation. She took care of every detail, choosing great accommodations, incredibly informative and friendly tour guides, and wonderful dining choices. Susan has extensive knowledge of Italy and arranged outings for us that included both must-see attractions as well as off-the-beaten path excursions. It was our family’s first trip to Italy, and thanks to Susan, it was an incredible experience!
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My trip

By: GTguy

Reviewed on: 10 Aug 2017

Susan was professional and helpful. I'm very satisfied.

good travel adviser

By: nick

Reviewed on: 16 Aug 2017

Very understanding and quick to meet your requests and needs. We've worked with Susan before and she always comes up with an excellent plan. We would highly recommend Susan if asked to do so.

Trip to Ireland this August

By: Becca

Reviewed on: 25 Aug 2017

Susan was a pleasure to work with in the planning stages of the trip. She listened to our expectations, interests and budget. And then she submitted a proposed itinerary that we continued to tweek until it was the one we wanted. The hotels where we stayed were over the top nice with fabulous breakfasts included. The guides Susan arranged for us were very knowledgeable and professional. Susan continued to be available while we were traveling if any problems arose, but everything went very smoothly. I would recommend Susan to plan your next travel adventure.
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Oceania and Ireland


Reviewed on: 30 Aug 2017

Excellent! She has the patience of Job along with great communication skills. We will use her in any of our future travel plans. She went over and above in her shepherding of us through the maze. Thank you, Susan.

Vienna and Budapest

By: Happy traveler

Reviewed on: 30 Aug 2017

Terrific, as always. Susan offers excellent guidance to ensure that even a short stay in a "new" city provides a good overview and sense of the unique architecture, history and culture of the region. She listens to preferences and interests and customizes her recommendations accordingly. The guides she uses are superb - knowledgeable and engaging - and lots of fun to be with. I highly recommend Susan's services!

Trip/Travel Agent Susan Ward

By: Jim

Reviewed on: 17 Sep 2017

I have worked with Susan Ward on three cruises. She is exceptionable and thinks "outside the box". Susan will offer numerous suggestions that make the trips more enjoyable and interesting. I have given her the general idea of what I would like to achieve and she puts it all together, and I trust her to "do it right". I will ask her to plan my next trip.
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Susan Ward

By: Ray

Reviewed on: 02 Oct 2017

Susan did a great job planning the trip, which was sensational. Her attention to detail was excellent, and she was even available when we had a problem during the trip to make changes to our accommodations and schedule.

Africa Adventure

By: Ann

Reviewed on: 09 Oct 2017

Susan is an amazing travel agent and friend. She goes above and beyond to help us have the best experience on our trips. If we have any concerns she deals with them immediately. Her advice is invaluable. We highly recommend her!

Japan Fall 2017

By: JayCh

Reviewed on: 26 Oct 2017

Susan was good to work with. Her advise and planning for our Japan trip was great. We had never been to Japan so Susan had great recommendations. She basically developed and set-up our entire itinerary - from plane flights, hotels, tour guides and even train tickets. Our trip went very smooth and we enjoyed the entire adventure.

Review my Advisor

By: Tom D

Reviewed on: 18 Dec 2017

Susan proved to be both knowledgeable and very competent. Her first hand experience of the areas we traveled as well as the tours she recommended really were spot on. Our trip was literally seamless and went off without a hitch. Considering the number of places we went with all the transfers, I was amazed at how smoothly the entire trip went. Thank you Susan !!!
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Susan Eard

By: Nee

Reviewed on: 10 Mar 2018

We really enjoy and depend on Susan to guide us on planning the best vacation possible within our price point She puts as much effort into a short weekend in Miami as a 2 week family vacation to Australia!!! Thanks Nee

Working with Susan Ward, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

Explore with the Best

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