Travel Specialties
Interests
- Safari
- Adventure
- Honeymoons
- Food & Wine
- Spa Vacations
Destinations
- South Africa
- Italy
- New Zealand
- Australia
- French Polynesia
- View More...
Selling Travel Since
1992
Languages
- Spanish
My Background
My goal is delivering customized travel experiences that create unforgettable memories for my clients. Whether it’s an African safari, a trek to Machu Picchu or just a weekend getaway, my desire is to fully understand my clients’ wishes and expectations so I can deliver the most impactful travel experiences.
Planning unforgettable experiences goes beyond making reservations and arranging logistics. I frequently suggest experiences my clients may not have considered before. There is no greater joy than listening to clients excitedly tell me about their travel adventure stories.
I am a certified Virtuoso Wanderlist Travel Advisor. This unique planning program allows me to manage clients future travel goals. I bring my thirty plus years of industry experience together with Wanderlist and make clients travel dreams a reality.
I have travelled extensively throughout Europe, Australia, Africa, Fiji, India, Mexico, the Caribbean, Central America and the United States.
The relationships I have cultivated with Virtuoso travel partners worldwide are critical to the luxury travel planning I specialize in, including active adventures, luxury cruises, guided tours and fully customized itineraries.
The first step to an adventure where memories are made is to contact me for a consultation. We will work together to build the perfect itinerary to help you cross that unique item off your bucket list, recharge your batteries, and get in touch with your inner adventurer.
Places I Have Traveled
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Reviews and Recommendations for Sandra Ortiz
98%
of 161 guests
recommend
recommend
Virtuoso Verified Traveler
All reviews are from confirmed guests sharing exclusive insights
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Recommended
Review of Sandra Ortiz
By: Barbie
Reviewed on: 13 Oct 2019
Sandra was knowledgeable, responsive, friendly, thoughtful, courteous and very helpful. We will recommend her to all of our friends. She made our trip planning stress free.
We had a wonderful trip due to her efforts.
Recommended
Great Organizer
By: VG
Reviewed on: 20 Oct 2019
Sandra organized our trip to Normandy super well, allowing us to walk right into a great time.
Recommended
Sandra
By: Jeffrey
Reviewed on: 12 Nov 2019
Very thoughtful - complete - additional constructive idea - money saving and time saving concepts - generous with her time and ideas. Highly recommended.
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Recommended
Thanks
By: MM
Reviewed on: 01 Dec 2019
It's always a pleasure. Sandra is the best !
Recommended
Amazing Trip
By: Grace
Reviewed on: 11 Dec 2019
We LOVE Sandra! She's an amazing travel agent! Our Trip to Eureka Springs, Arkansas was amazing! She takes care of the small details...It was our anniversary and the Cabin had a welcome card that read "Happy Anniversary" and a small basket of goodies and wine.
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Recommended
Belize
By: Jeffrey
Reviewed on: 17 Dec 2019
Fantastic experience- the best in the business.
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Recommended
Amsterdam
By: Amsterdam
Reviewed on: 22 Jan 2020
Wonderful, as usual. Sandra understands what the family likes and these elements were incorporated very well into our vacation.
Recommended
Trip to Central Europe
By: Marty
Reviewed on: 09 Jan 2020
Sandra listens to our desires, provides great ideas and suggestions. She follows through on a timely basis. She delivers a wonderful product (a well planned trip)! Thank you, Sandra!!
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Recommended
South America sojourn
By: zany zane
Reviewed on: 21 Jan 2020
This is the second overseas trip that Sandra has planned for me and executed flawlessly. As I get older, I get lazier, so organizing flights, car rentals, and hotel reservations becomes more and more of a pain, so I am getting spoiled by Sandra's efficiency and success in getting me good deals, pricewise and quality-wise.
In particular, I had a hiccup in Uruguay at the end of 2019 and I requested her to see if she could get me home earlier at only a reasonable upcharge - even though I didn't avail myself of the opportunity she provided, it was a very reasonable option for me and very well appreciated.
I know for a fact that she is very patient (not with me since I am an angel of a client), but I have seen her in action with other clients and this is a characteristic I greatly admire.
I would certainly recommend her to anyone booking a complicated trip.
zany zane
Recommended
Fun Cruise
By: Grace
Reviewed on: 10 Feb 2020
Sandra is always wonderful to work with! She takes great care of our group :)
Recommended
Sandra
By: Gayle
Reviewed on: 05 Feb 2020
It is a joy to work with Sandra. She is personable fun knowledgeable & extremely dedicated to detail.
Recommended
Bahamas
By: Sooner
Reviewed on: 02 Mar 2020
Really Great trip
Recommended
New York trip
By: Susan
Reviewed on: 15 Mar 2020
Great Everyone had a great time
Recommended
Regent Cruise Yucatan
By: John
Reviewed on: 20 Mar 2020
Excellent. She is very attentive to our needs and will go out of her way to address problems when they occur during travel. She has saved us more than once when we were out of the US.
Recommended
Highly recommend
By: the Ponds
Reviewed on: 21 Sep 2013
Loved the Mokara, a small hotel on the river in San Antonio. Great service by the staff and delicious restaurant. Ate almost all our meals there.
Sandra knew our tastes and introduced us to a wonderful experience. We would recommend Mokara as well as Sandra to our friends.
Thanks,
Fran Pond
Recommended
Highly
By: Ponds
Reviewed on: 25 Sep 2013
Sandra is very knowledgeable and helpful with planning a trip. She listens and offers great suggestions or alternatives. We appreciate her professionalism and approachable demeanor. We have used her many times and have not been disappointed.
Recommended
Use Sandra to book your trip!
By: dog mom
Reviewed on: 26 Sep 2013
Sandra, Did an awesome job on planning our first trip to europe! We will be using her again for our trip to Ireland soon
Recommended
Excellent travel agent
By: Not provided
Reviewed on: 28 Sep 2013
Sandra is excellent and thinks ahead to what you may need.
Recommended
Great experience
By: Cindy13
Reviewed on: 11 Oct 2013
This was my first time using a travel agency to assist in coordinating a personal trip. Sandra was so helpful and patient in working with me and helping me to decide what I wanted do and see. She did a wonderful job working with the local agencies and arranged a trip that I will always remember. All of the arrangements were first class as were the people I dealt with along the way. I'm sure this will not be the last time I utilze their services.
Recommended
Highly Recommend!
By: judy40
Reviewed on: 11 Oct 2013
Sandra is a super travel agent!! She makes traveling so easy. Every concern and need is well handled.
Recommended
Great Agent
By: Anon
Reviewed on: 25 Oct 2013
Sandra always is very patient and ends up getting us exactly what we need
She knows my family's style and has never disappointed
I would definitely recommend
Recommended
Took care of us for our trip to Turkey
By: Steeple
Reviewed on: 21 Oct 2013
My wife and I travelled to Turkey to celebrate our 25th anniversary. With this being our first time to the country and the language being a challenge for us, we knew we needed help with this trip. Sandra set us up to make everything go so smoothly. We have learned the hard way that it makes sense to get professional help when taking trips to new and exotic destinations, and Sandra was wonderful to work with.
Recommended
Everything Went Perfectly
By: KMFJr
Reviewed on: 26 Nov 2013
Sandra recommended a Riverboat Wine Cruise on the Danube River, with Ama Waterways. We had never done a Riverboat Wine cruise, so we said, Let's do it. She also recommended a post-cruise 3 day hotel stay in the heart of the historic area of Prague. Sandra took care of EVERYTHING and we had no problems. Transfers from one stage of the trip to the next were all prearranged for us. Thanks to Sandra and Ama, this was the smoothest, most stress free, drama free and enjoyable vacation we've had.
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Recommended
Sandra ortiz
By: Barbi
Reviewed on: 24 Nov 2013
Sandra is very helpful and will work very hard to get what you want. She also is up to the minute on deals and great vacation ideas for families or romantic getaways, business trips and any travel needs you might have. She is pleasant and professional. I would highly recommend her!!
Recommended
Highly Recommended
By: Dudman13
Reviewed on: 23 Dec 2013
Sandra Ortiz is a travel agent who understands she is in a relationship business. We have been in her good hands for three years now and she is beyond competent...she knows, remembers and delivers what we want in a trip...simply put...if she left Woodlake Travel...we would swing our business to wherever she moved to.
She is the best...we will do business with no one else. We owe her. We highly recommend her.
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Recommended
Highly Recommend
By: AKG
Reviewed on: 07 Jan 2014
Sandra was extremely helpful in locating a wonderful villa for us in St Barths. Even in the high season she was able to find and negotiate a week rental (normally a 2 week minimum is required). We cant wait to go back! She is also working diligently to help solve an airline mishap even after our trip was complete. Thanks for everything!
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Recommended
Highly Recommended
By: BL120
Reviewed on: 20 Feb 2014
Sandra was VERY helpful in finding us the perfect resort for our honeymoon. I had never been on an all-inclusive trip before, so I didn't know exactly what to expect, but it was obvious that for our money, we were at one of the nicer places and really enjoyed ourselves. I will be using her for my next trip, and probably all future trips.
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Recommended
Extremely Helpful!
By: Jellen
Reviewed on: 26 Feb 2014
Sandra was extremely helpful and made the process of booking our trip to Europe painless!
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Recommended
Highly Recommended
By: Eve
Reviewed on: 27 Mar 2014
Sandra was not only efficient but provided additional information that was very helpful to us in planning our vacation out of the country. I would definitely use Sandra again. She kept in touch throughout the planning, reservation and final travel stages, including sending us an email before she left town to make sure we were prepared and all of our questions had been addressed.
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Recommended
Great!!
By: Frannie
Reviewed on: 13 May 2014
Sandra is the ultimate professional and pays attention to details. Her recommendations based on her own experiences were spot on. We will continue to contact Sandra for our travel plans. It takes the pressure off me.
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Recommended
Great Experience with Sandra
By: Kevin
Reviewed on: 14 May 2014
Recommended
Great trip
By: Kcr77056
Reviewed on: 07 Jun 2014
100. Every detail was taken care of in a very complicated itinerary for 6 family members arriving on different days.
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Recommended
Definitely Recommend
By: Suz676
Reviewed on: 25 Jun 2014
Recommended
Great Trip
By: Terp's
Reviewed on: 28 Sep 2014
The trip was great and Sandra did a great job of helping plan the trip. I will use her again.
Recommended
Incredible experience
By: Abdiel
Reviewed on: 12 Jul 2014
The Easy Pace Budapest, Vienna & Prague tour was everything I had expected, and would definitely recommend it to everyone who is thinking about going. Lots of sightseeing, history, music, art and food! The tour guide Neira was great and took care of every detail. Fell in love with Budapest!Abdiel
Recommended
Excellent Agent
By: Twinfer
Reviewed on: 07 Aug 2014
My husband and I booked our Rhine Getaway Viking Cruise with Sandra. She was very knowledgeable and made sure we had everything we needed for our cruise. She also booked our flights using our airline miles with United. Our trip went perfectly without any hitches at all.
Recommended
Super service, friendly
By: Ale
Reviewed on: 05 Aug 2014
Every time I book a trip with her I know my family and I are taken good care and she finds the best things we are looking for. You can call her or e mail her any time and she will respond.
Recommended
Great Service
By: Martha1234
Reviewed on: 20 Aug 2014
Fabulous service and attention to details that made our trip so enjoyable and extra special! Sandra is the BEST!
Recommended
Wonderful Agent
By: Big D
Reviewed on: 15 Oct 2014
This is our second time to use Sandra as our travel agent and my wife and I couldn't be more pleased. Sandra is a true professional and very helpful through the whole process. We will be using her again soon I hope.
Recommended
Perfect In All Respects
By: High Lonesome
Reviewed on: 23 Oct 2014
Recent trip to Peru was superb. This is the second holiday that has been perfectly arranged for us by Woodlake Travel and Sandra Ortiz. What more is there to say?
Recommended
Wonderful Trip
By: Sarita
Reviewed on: 03 Dec 2014
Though, an exhausting trip we were on the go all the time. Every segment of the trip was met by friendly tour guides and or drivers. Even when arriving in Cuzco and our kids had forgotten a document in their passports, Nohemi personally took them directly to sort out getting duplicate documents, and then returning them to the hotel in quick order. She was extremely pleasant in reviewing our transfers and itinerary and then meeting us again on our return trip back to Lima. We all hated to say goodbye as we returned to Lima. In Machu Picchu, our tour guide, Victor Hugo, truly paced our tour so not to tire us out early in the tour. He knew when to stop and explain the history, and show pictures of when it was first discovered. The lunch afterwards was wonderful and perfectly timed. Our stay at Inkaterra was superb! Such a treasure. All the planning could not have been done by ourselves and appreciate all the work by Sandra Ortiz.
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Recommended
Cancun Trip
By: steve
Reviewed on: 19 Mar 2015
the trip was fantastic. the fishing trip you planned for us was excellent. caught 3 sailfish that we are getting mounted. hotel was great. thanks sandra.....steve
Recommended
River Cruise
By: Greek
Reviewed on: 01 May 2015
Sandra has always been professional, knowledgeable, and caring. She gave suggestions and recommendations to make our trip enjoyable. My husband and I will continue to have Sandra plan our adventures.
Recommended
expert friendly service
By: alex
Reviewed on: 13 Apr 2015
amazing service. Sandra is professional, kind and always gives you the best trip solutions.
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Recommended
Masters/Sea Island
By: Kyle
Reviewed on: 16 Apr 2015
Sandra planned an outstanding trip of a lifetime for us, a trip to The Masters at Augusta followed by vacation at Sea Island. It was an amazing experience! The trip exceeded our expectations with outstanding accomodations, service and amenities. Thank you Sandra for your help and hard work in customizing all of our vacations. You always exceed our expectations!!
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Recommended
Sandra Rocks!!
By: jferguson52
Reviewed on: 28 Apr 2015
Sandra Ortiz is the best travel agent I have ever had the pleasure of working with. She was very prompt in booking my flights and rental cars on such a short notice. Sandra is the only agent I would ever use due to he professionalism and detail to attention. I will always recommend her to friends and family. She ROCKS!!!!
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Recommended
Simply "The Best"!
By: Vince
Reviewed on: 22 Jun 2015
Sandra is phenomenal. Extremely knowledgeable about every aspect of planning a trip. She is very efficient and is extremely nice and fun to deal with. She is always quick to answer an email or a phone call and will always go above and beyond to make your trip perfect. My wife and I only have wonderful things to say about her! So happy we were able work with Sandra to plan such us an amazing Honeymoon in Hawaii ..... 5 Stars. Highly recommend.
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Recommended
Expert Friendly Service
By: John
Reviewed on: 26 Jun 2015
I have used Sandra for several years and Expert Friendly Service describes her well!
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Recommended
Expert Friendly Service
By: mm
Reviewed on: 14 Jul 2015
Sandra always goes the extra mile.
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Recommended
Trip review
By: Russ P.
Reviewed on: 28 Jul 2015
Convenience and planning was superb, and the trip was a great pleasure. It was a new experience, and a relief, to take a vacation without the burden of planning all the details, and we were grateful for the professionalism of everyone involved during the planning and while the trip was in progress (given the variety of surprises we experienced). A first-rate experience.
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Recommended
Premier service
By: Gayle 7777
Reviewed on: 25 Nov 2015
Everything was excellent from her recommendation of hotels and guides, along with the fascinating first class tours. She works very hard to make sure everything works in a perfect synchronized manner. She is pleasant and patient and offers pertinent suggestions. She is also extremely knowledgeable and researches every part of the trip to make sure her information is correct. Every detail is gone over carefully to ensure our understanding. She made our trip of a life time easy and fun.
Recommended
Great Vacation
By: JRINKATY
Reviewed on: 19 Aug 2015
We had not taken a cruise before, and did not know what to expect. Sandra at Woodlake took really good care of us. She got us a nice stateroom, beverage package, tips, all transfers, onboard credit, and first class air tickets within a reasonable price range. She knew what all we would need as we didn't, and we didn't need to purchase anything additional. She was professional and very helpful. We had such a wonderful time. The cruise line was a better one, and the clientele were not rowdy or inebriated! We couldn't have ask for or planned ourselves a better vacation.
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Recommended
Wonderful Mediterranean Cruise and Beyond!
By: Marthaand Walter
Reviewed on: 17 Sep 2015
Once again, We cannot say more raves about the service , attention to detail, and expert recommendations from Sandra Ortiz w/ Woodlake Travel, Houston. Every aspect of travel, transfers, tour guides, dinner reservations, and accommodations , etc. were beyond our expectations! I will continue to use Sandra's services in the future without a doubt! She's the best and I highly recommend her expertise to all our friends and family for their travel needs, as well.
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Recommended
Fantastic recommendations as always!
By: Ellen
Reviewed on: 27 Sep 2015
Another fantastic trip created by Sandra Ortiz! We loved the Harvest Inn and its gorgeous gardens. The room was spacious with a wonderful view of a vineyard. (There was even a fireplace that would have been romantic if it hadn't been 99 degrees in St. Helena in late September!) We were fortunate to meet one of the owners of the hotel, He seemed genuinely interested in all aspects of our experience, even sending in his business card for our use in the future. The hotel restaurant (a Charlie Palmer restaurant) was fantastic, as were the complementary full breakfasts offered each morning. There were even complementary waters, orange juice and wine in the room. So nice not to feel nickle and dimed at every turn! We love Sandra! Every trip that she has ever assisted us with has been outstanding!
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Recommended
Detail Oriented
By: DDFJR
Reviewed on: 09 Oct 2015
Sandra did an excellent job and paid attention to details. There were no problems.
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Recommended
Great choice of hotels and tours.
By: Terrypc
Reviewed on: 24 Oct 2015
Sandra, thanks for all your help and advice. The trip was perfect. We loved the hotels and tours. We appreciate all you did for us. Regards, Terry & Milford
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Recommended
The Resort at Pedregal
By: Kyle
Reviewed on: 30 Oct 2015
As always, Sandra did an outstanding job organizing and scheduling our vacation! We had a great time. Sandra is extremely organized and detailed oriented and we never have to worry about any of the small details as she always has them covered. Thanks Sandra!!!
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Recommended
Getaway made simple
By: Pistolero
Reviewed on: 10 Nov 2015
We needed several days off as a remedy for burnout. We asked Sandra to give us a few options, and she did. That was it. Next thing you know, we have air, transfers, and hotel. All taken care of. Perfect service like this keeps us coming back. It's not that we can't find an airline or a hotel on our own. But that takes time and energy, and it's not our area of expertise. Besides, we fall into ruts when we do it ourselves; we overlook good options; and we often come away feeling frustrated. This time it was the Baja peninsula. Last time it was across the ocean going the other way. Next time, who knows?
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Recommended
Excellent
By: Christie
Reviewed on: 16 Feb 2016
We love working with Sandra. She is not only extremely knowledgeable, but very patient, making sure we understand every detail of the trip. It is such a pleasure working with her, she makes us want to travel!
Recommended
Great Service
By: GraceK
Reviewed on: 04 Mar 2016
I've used Sandra Ortiz other trips I've made. She's always very professional and friendly. I have several of my friends that use her as well. She's amazing!
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Recommended
Great Experience
By: Big D
Reviewed on: 04 Mar 2016
Had a great time and Sandra was a big part of the experience. Thanks
Recommended
Trouble Free
By: LAW
Reviewed on: 28 Jul 2016
When you spend close to 10k on a vacation, you hope it will go as planned. With the assistance of Ms. Ortiz, our expectations were exceeded. Truly...we were never in doubt that anything we booked weeks before, the cars required for the transfers, or the accommodations requested would be fulfilled. Bravo! We look forward to booking Huka Lodge next. The Woodson Family Clark, Laura and Sophia Woodson
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Recommended
Terrific
By: Neelo
Reviewed on: 11 Aug 2016
Sandra did a great job and will recommend her to others who need travel agent services. Can't say enough good things about her!
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Recommended
Very helpful
By: Breezy
Reviewed on: 23 Sep 2016
Very helpful in arranging the tours off of the cruise ship.
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Recommended
Always Amazing!
By: KDM
Reviewed on: 29 Sep 2016
Sandra is an amazing agent - she is extremely knowledgeable and provides outstanding customer service which leads to extraordinary travel, leisure and adventure experiences...Sandra is professional and repeatedly demonstrates the willingness to go 'above and beyond' to ensure her clients are delighted with each engagement!
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Recommended
Outstanding Service!
By: Gayle
Reviewed on: 05 Oct 2016
She is very knowledgeable & patient with impeccable guidance.......and fun! She made it such a joy when planning the trip...that the trip was just the "topping".
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Recommended
Great travel agent
By: Big D
Reviewed on: 10 Oct 2016
We have used Sandra for two vacation trips. Her advice and help made both of these cruises trips of a life time. Plan on using her in the future.
Recommended
Always high quality
By: Pistoleros
Reviewed on: 07 Nov 2016
We are repeat customers because we always get high quality service. This time it happened to be a trip to a wine-producing region of another country. Naturally, we didn't know much about the area - which is why we use an expert instead of doing it ourselves. Plus, even when we have some familiarity with an area, we don't always have the time to deal with flight schedules, transfers, hotel details, etc. We wanted to go to a wine region during harvest time. But we wanted some custom features, such as some physical activity to compensate for all the high-end eating and drinking, and some exposure to local culture such as music and architecture. As a result, Sandra got us tickets to a symphony performance in a concert hall known for its architectural design; this was a highlight because we sat so close that we could hear the breathing of the musicians. We did a bike tour through vineyards. We did hiking along the coast. We had local guides take us to offbeat places. Splendid.
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Recommended
Very competent and responsive to all our needs.
By: Melahaye
Reviewed on: 07 Nov 2016
Sandra is very professional and responsive to client requests and suggested several tours and hotels that were fantastic. I would be happy to recommend her to anyone planning a trip.
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Recommended
Great professional, friendly with a true sense of caring
By: richard@oilfieldmotor.com
Reviewed on: 16 Nov 2016
We typically make all of our own plans and reservations for our trips to Europe but this year decided to get some help with the hotels and inland transportation. Sandra did an outstanding job in picking up where we left off and pulling everything together to make a well planned and organized trip. Unfortunately, during the first week of our trip, we had to return home because of a medical emergency. One call to Sandra and everything was taken care of. I must say that this took a great load off of our minds and made the return trip as pleasant as possible under the circumstances. We will definitely contact Sandra to help plan our next trip
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Recommended
Outstanding service
By: Jasmine7
Reviewed on: 22 Nov 2016
Working on a trip is always a joy with Sandra. We enjoy the time planning the trip as much as experiencing the actual journey. She has an extraordinary amount of patience along with wise and thoughtful suggestions. We feel blessed to have found her.
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Recommended
Caribbean Cruise
By: John L
Reviewed on: 21 Nov 2016
We had a very nice cruise on the Mariner. We discovered we were not beach people any longer. No fault of Sandra's nor Regents. We liked being on the ship as always. We put down funds for the right to select another cruise at a later date.
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Recommended
Outstanding friendly service
By: Larry
Reviewed on: 01 Jan 2017
Sandra is very easy to work with. She is outstanding in helping you target lodging, and activities. Her approach is always friendly and patient and Is very service orientated!
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Recommended
Another well planned trip
By: Judy
Reviewed on: 22 Jan 2017
Sandra is the best travel agent I have ever used! She always goes the extra mile making sure every detail is perfect!
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Recommended
First Travel Agen I have used in year
By: Fast Eddie
Reviewed on: 28 Feb 2017
She was very helpful and attempted to get me discounts. Also answered our many questions. She was great to work with.
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Recommended
Pilgrimage to Israel
By: John Leedy
Reviewed on: 26 Mar 2017
Excellent, she is very responsive.
Recommended
New Zealand
By: Steve Strake
Reviewed on: 07 Apr 2017
Sandra is an awesome travel agent. She had everything completely organized and is a joy to work with
Recommended
The Holy Land Trip of a lifetime
By: Suzy-Q
Reviewed on: 18 Apr 2017
Sandra is very professional and responsive. She has planned 4 trips for me over the years; all of which have been exceptional. The trip to The Holy Land was by far the most incredible vacation for my husband and me. We booked the Christian version of the trip and were delighted to share the experience with other Christians.
The sites were amazing as was the tour guide. The hotel accommodations in Israel do not compare to hotels in the US but were clean and acceptable. The food was delicious and the travel companions were all over world. A truly remarkable experience. Suzy-Q
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Recommended
Fantastic vacation
By: Ms. Pick
Reviewed on: 17 Apr 2017
Working with Sandro Ortiz was a pleasure. Everything went great on my trip and it was wonderful. All activities she suggested were great, enjoyed every one of them. I look forward to working with her again in the future.
Recommended
Awesome agent
By: Big D
Reviewed on: 10 May 2017
Working with Sandra has always been a pleasure. Always helpful and quick to respond.
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Recommended
RSSC Rome to Lisbon
By: DCW
Reviewed on: 14 May 2017
As always, Sandra was excellent. This is probably my 10th trip organized by her, and probably the longest and most detailed. The trip to Paris and subsequent cruise from Rome to Lisbon were flawlessly organized. Every detail occurred as planned.
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Recommended
The Galapagos
By: Cynthia
Reviewed on: 28 May 2017
Very informative and inclusive.
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Not Recommended
Don't Bother
By: Cindy
Reviewed on: 11 Jul 2017
This was absolutely the worst experience I have ever had working with a travel agent. Sandra was unresponsive and inefficient. The information when Sandra provided it, was often incomplete and wrong even though she was given the accurate data. When asked to email certain trip details, they were NEVER given. I should have fired her immediately and made the travel arrangements. Since we were working with a group, I, unfortunately, stayed with her much to my distress. My advice to you if you are reading this....... get someone else!
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Not Recommended
limited availability
By: sunshine
Reviewed on: 09 Jul 2017
It was difficult to get in touch with Sandra. She didn't seem to be available. It may take a while to receive an email or phone answer when information was needed.
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Recommended
Sandra Ortiz
By: ddfjr
Reviewed on: 20 Jul 2017
Sandra is a knowledgeable and responsible travel agent. I have no complaints and have already booked another trip using her. I would recommend Sandra to my relatives and acquaintances.
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Recommended
Review of Advisor - Sandra Ortiz
By: Abdiel
Reviewed on: 31 Jul 2017
Sandra has helped me book domestic and international trips since 2008. She is very knowledgeable, professional and always ready to assist. Sandra takes care of every detail of the trip which gives me peace of mind.
My most recent trip was a cruise to the Adriatic two weeks ago, along with hotel reservations prior to embarking on the cruise in Rome. Sandra took care of everything, and even provided assistance in securing the services of a private driver for my traveling party while in Rome.
I have always been extremely pleased with the travel options, tips and suggestions she offers. So much so, that I have referred Sandra Ortiz to a co-worker and a church friend. I know Sandra will provide them the same level of professional service and courtesy she has offered me, and that they will be very pleased working with Sandra.
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Recommended
Anniversary in Hawaii
By: Kimmie
Reviewed on: 24 Sep 2017
Trip was awesome, thanks Sandra for everything!
Recommended
Baltic Sea Cruise
By: Nieka
Reviewed on: 16 Aug 2017
Wonderful!!! She listens and suggests according to your wishes. Every detail was explained and covered. We work with Sandra exclusively.
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Recommended
Regent Cruise
By: Marlene
Reviewed on: 24 Sep 2017
Have worked with Sandra many times and she always does a great job! Looking forward to my next cruise.
Recommended
Hotel in Taormina Sicily
By: Mel
Reviewed on: 26 Oct 2017
She is great.
Very responsive to my needs and desires
Very knowledgeable
I have used her before and she is the best
Recommended
Sandra O
By: GB
Reviewed on: 27 Oct 2017
Sandra was very quick to respond to questions and gave very helpful suggestions for our trip to Greece and Italy.
Recommended
Review
By: Kim
Reviewed on: 07 Nov 2017
Sandra is fantastic to work with.
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Recommended
Group Costa Rica
By: Ashley F
Reviewed on: 04 Dec 2017
Sandra worked extra hard on this past trip for us. There was a group of 15 of us with all different dates of arrivals & departures. She was extremely accommodating to everyones needs and ensured we'd have a wonderful trip. The hotel recommended was perfect for what we needed & all services to & from the airport were easy. Overall, we were thankful we used her for this trip & will continue to use her in the future.
Recommended
Family Trip to Italy
By: Kristen Arnett
Reviewed on: 03 Dec 2017
Sandra Ortiz is the consummate professional, and is extremely organized. Sandra handles every detail of our travel, and we could not be more pleased. When I call Sandra to let her know we'd like to plan a trip, she listens carefully to learn exactly what we're seeking. She makes suggestions and guides us until we have crafted the perfect trip for us as a family or for my husband and me as a couple.
I offer my highest recommendation of Sandra Ortiz!
Recommended
Good, the Bad, the Ugly
By: Grumpy
Reviewed on: 11 Jan 2018
Very professional, but working with Swain, was a nightmare, the night before we left for our trip they wanted a medical release from my wife’s doctors, they also wanted one from my doctor for a prior surgery but when I explained that the surgery was in 1962 and the Doctor would be 128 years old they relented.
Recommended
Why
By: Nicky
Reviewed on: 07 Jan 2018
Great. She's very responsive, even when out of the office.
Recommended
Trip to South America
By: Life is Only 1
Reviewed on: 04 Jan 2018
Very pleasant experience, she made herself available until the end, also, she put me in contact with a colleague to finish the purchase since she was away. Sandra makes buying tickets very easy and takes care of the details, it's worth it to speak to her; when you are frustrated finding tickets yourself, give her a call.
I'll definitely call her again and again,
M
Recommended
Cruise to Cozume;
By: Suz
Reviewed on: 08 Jan 2018
Excellent. Have used Sandra to plan over 7 trips in the past 7 years and will continue to use her going forward! Very responsive, personable and knowledgeable.
Recommended
Park city
By: Mww
Reviewed on: 17 Jan 2018
A great professional job as always !
Recommended
Round Hill Jamaica
By: DW
Reviewed on: 22 Feb 2018
Sandra was excellent as always. The resort had mistakenly canceled our reservations, airport vip status, and transfers, and Sandra corrected everything in spite of the hotel being booked, and we even got a room upgrade. This would not have happened without her working on our behalf.
Recommended
Worry free travel
By: AMF
Reviewed on: 22 Feb 2018
Sandra has us so spoiled with her attention to detail, that I don’t even double check the travel documents before we head off on our trips. And she has never let us down!
Recommended
Rome Trip
By: Michael
Reviewed on: 28 Feb 2018
Great working with her.... very professional!
Recommended
Cabo San Lucas trip
By: Martha
Reviewed on: 30 Mar 2018
Sandra is fantastic in all accounts. She listens to requirements, offers suggestions, deals with adversity and changes (we had to change trip plans with <48 hours before departure) and is always incredibly pleasant and speedy to deal with. Sandra definitely has my vote and our repeat business.
Recommended
Barbados Cruise
By: martha
Reviewed on: 02 Apr 2018
Fantastic as always!
Recommended
Great Travel Agent
By: Yasmin
Reviewed on: 24 Mar 2018
Sandra is an excellent travel agent and knows how to plan trips for my family. We have had great experiences with her booking our travels to Greece and Costa Rica recently!
Recommended
Demers Masters Trip
By: Demers Masters Trip
Reviewed on: 23 Apr 2018
Working with Sandra was awesome! She made planning for the trip easy and stress free. Don't know what I would've done without her.
Recommended
Recent Cruise
By: mm
Reviewed on: 04 May 2018
Excellent all the way around.
Recommended
Italy
By: sue
Reviewed on: 14 May 2018
Our Italy trip was fantastic and you and your expertise made that special for us. You provided helpful tips in planning the itinerary and securing more comfortable airline seats to and from. Especially like the fact you were reachable during my trip to fine tune and confirm some small logistics. The treats upon arriving at our hotels and nice upgrades were a bonus and made the trip extra special. Also appreciated the time you spent with my wife and I in reviewing trip and putting us at ease for our first time journey to Italy. Would recommend you to my friends and clients – thanks again and talk with you soon.
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Recommended
Last Minute Travel
By: Life
Reviewed on: 25 May 2018
Very satisfied from the stand point of efficiency and finding you what you need at the best price at that moment. Although, when she answers the phone she sounds cold and doesn't break the ice easily; it makes me wonder if she had a bad day or something. But I suppose that's her personality, I'm not sure. I still recommend her for being prompt, good at her job, if you need someone more warm and personal, you'll feel uncomfortable with this.
P.S. In person she's much better.
Recommended
Sandra reviews
By: Ashley
Reviewed on: 26 May 2018
Sandra is fantastic. She has always been able to help us, even last minute, with planning trips. Our hotel was beautiful and there is nothing to worry about when she has planned our trips. Sandra is quick to answer any questions and is easy to work with
Recommended
Recent trip to Denver
By: Mac
Reviewed on: 27 Jun 2018
Excellent! Could not have been better. I am a new client and do there was some apprehension but not one problem.
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Recommended
Sandra Ortiz
By: MM
Reviewed on: 05 Jul 2018
She is great to work with!
Recommended
Trip to Greece
By: Donna Turner
Reviewed on: 09 Jul 2018
Fantastic! Sandra helped coordinate a trip for my son and his friends to Greece. Everything went smoothly and they loved the trip. Thanks so much.
Recommended
Travel agent extraordinaire
By: Crispy
Reviewed on: 09 Jul 2018
Working with travel agent Sandra Ortiz was a delight. She was knowledgable, prompt, efficient, good natured, patient and solicitous. I could not have been more pleased.
Recommended
Trip to Cabo
By: Brian
Reviewed on: 26 Jul 2018
This was the nicest vacation ever ! Sandra told me about the property and she was absolutely right that it was a beautiful resort. We plan to go back in November and will be calling her to book the trip
Recommended
Sandra Ortiz
By: Noneya
Reviewed on: 13 Sep 2018
Awesome, knowledgeable and helpful
Recommended
Working with Sandra
By: John
Reviewed on: 01 Aug 2018
Working with Sandra is a joy. She is a very good trip advisor. She will go the extra mile for her clients.
Recommended
Peru/GI
By: Lynn
Reviewed on: 28 Aug 2018
Fantastic mother/daughter trip. It was carefully planned by Sandra and went extremely well. The tour guides were terrific and were very experienced and knowledgeable.
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Recommended
Fantastic 2 Week Italy Trip!
By: Cooper A
Reviewed on: 06 Sep 2018
My husband and I have taken quite a few trips and we typically do all the planning ourselves. This time we decided to contact Sandra after she was highly recommended by a friend. We are beyond pleased with the incredible trip she planned for us to Rome, Positano, Tuscany, Florence and Venice. Sandra's attention to detail and quick replies to emails was very reassuring during the planning process. I'm not sure we'll be able to plan another trip without her help. Sandra exceeded our expectations in every area!
Recommended
Japan 13days
By: JapanCollette
Reviewed on: 22 Sep 2018
Trip was well setup as with previous tours.
Sandra is always willing to go the extra mile with attention to details.
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Recommended
The best travel agent ever !
By: Col
Reviewed on: 26 Sep 2018
Wonderful. As always . Sandra has booked trips for me for over 12 years. They are all amazing. I use her exclusively.
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Recommended
Sandra Ortiz
By: Barbara Lister
Reviewed on: 03 Oct 2018
Sandra is a joy to work with. She is very responsive, has great suggestions and ideas. What I appreciate the most is the follow through on the travel plans, from airport pickup, dinner reservations, tour recommendations and hotel reservations with early check in.
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Recommended
Good go girl!!!!
By: Harold Rabalais
Reviewed on: 03 Oct 2018
Sandra thank you so much you are the best . Saved my bacon and then I get sick. Saved me again. You are on for life if you are brave enough. Sincerely, Harold Rabalais
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Recommended
Switzerland
By: FirstTrip
Reviewed on: 02 Nov 2018
First time working with Sandra & Woodlake Travel. A totally pleasant and helpful experience. Sandra found Insight Vacations tour that perfectly coordinated with New York Times Journeys tour of CERN.
Without Sandra's help, would not have been able to join the New York Times Journeys tour.
Sandra found great air travel arrangements in every way; convenient timing of departures, reasonable layover times, coordination with destination transportation, and all at an excellent price.
Sandra was easy to contact by phone, responded quickly to email messages, and made time when i visited the office. Never felt pressured or rushed. And she frequently added her travel experience to the conversation, usually to bring up something helpful or convenient that i had overlooked.
Recommended
Kenya trip
By: Tom L
Reviewed on: 05 Nov 2018
Very attentive, responsive, very timely. her insight was wonderful. the experience exceeded all expectations.
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Recommended
Nd trip
By: Strake
Reviewed on: 24 Nov 2018
Great trip. And I usually call her last minute she is awesome
Recommended
Sandra Ortiz
By: Casey Garrett
Reviewed on: 08 Dec 2018
Sandra is extremely knowledgeable and helpful. I highly recommend her. We had an awesome trip thanks to her.
Recommended
Amazing as Always
By: UBCMom1
Reviewed on: 02 Dec 2018
Whenever I have any trip to plan I only use Sandra Ortiz! She is beyond organized and knows every trick to get the best deal with out compromising service, quality and professionalism. Sandra’s professionalism is what makes her one of the best Travel Agents I’ve ever had!! Thank you Sandra!
Recommended
Tauck Xmas Markets 2018
By: Astro
Reviewed on: 03 Jan 2019
She was very helpful, and gave us reasons for her recomendations. She worked with the tour manager and got us necessary information when there were issues with the lack of water in the Rhine.
Recommended
New Zealand & Australia on the Mariner
By: John Leedy
Reviewed on: 27 Dec 2018
Working with Sandra was great. She is diligent and genuinely concerned about our trip. She ensured that we were prepared through Regent for the trip with visa's etc. I would recommend her to anyone.
Recommended
Australia / Singapore
By: The Wanderers
Reviewed on: 06 Jan 2019
Sandra is such a pleasure to work with. She's helped us plan many successful vacations and does a wonderful job. My family always asks for special tours and activities, and Sandra doesn't disappoint. This trip was especially difficult due to the 14 - 17 hour time difference, so she handled many requests on her own time. We look forward to planning future vacations with her.
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Recommended
vacation
By: doglover
Reviewed on: 15 Jan 2019
Sandra is so awesome, we have used her for years and she always gives us the best service! She is so professional we could not plan our vacations with out her!
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Recommended
Every trip is an adventure 😊
By: Samantha Moreira
Reviewed on: 04 Feb 2019
Working with Sandra is always an absolute delight! Her expansive knowledge, and resources, are at your disposal and make for an amazing experience.
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Recommended
Painless and exceptional vacation planning...
By: Kurt
Reviewed on: 23 Jan 2019
Sandra, as usual (she has planned trips for me before), did an outstanding job at planning our trip to the Resort at Pedregal in Cabo. The travel arrangements and stay were all flawlessly planned and executed. It is a pleasure working with Sandra!
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Recommended
Cruise
By: Judy
Reviewed on: 29 Jan 2019
Always great!! You can always depend on Sandra. She is the best of the best!
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Recommended
Argentina
By: Argentina
Reviewed on: 21 Feb 2019
Pleasant experience, she knows the industry well and overtime she adjusts to your style.
Recommended
Asia trip
By: Abdiel
Reviewed on: 11 Mar 2019
Sandra Ortiz has helped me with the planning/organizing of all my vacation trips, including vacations to Norway, France, Hungary, Austria and the Czech Republic. The latest one was my vacation to Singapore and Thailand in February 2019. As always, Sandra exceeded my expectations. The hotels she picked, the tours and airlines were top notch.
Sandra is always ready and available to answer any questions I have. Very professional.
Recommended
Family trip to Mexico resort
By: Martha
Reviewed on: 22 Mar 2019
Sandra was responsive, contributed new and creative ideas, listened and addressed requests, and was detail oriented. Sandra was fantastic!
Recommended
Review
By: Martha
Reviewed on: 29 Mar 2019
Sandra is absolutely the best! She plans all of our vacations and is so patient with me. She lets me know about excursions, things to do, and is very knowledgeable about places all around the world. I have given her name to family and friends and everyone is thrilled with her work.
Recommended
Sandra Ortiz Woodlake Travel
By: MM
Reviewed on: 22 Apr 2019
Sandra Ortiz is an amazing Travel Advisor and Coordinator. In the several years that she has been booking all of my travel and it is always seamlessly orchestrated.
Recommended
Vacation
By: Love to travel
Reviewed on: 25 Apr 2019
Sandra is amazing. She always helps us with every single detail of our vacation. She helps us book excursions, flights, massage appointments dinner reservations etc. She is the best and we will always use her!
Recommended
Kentucky Derby
By: Twin
Reviewed on: 12 May 2019
Great experience
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Recommended
London and Reims
By: Miele
Reviewed on: 10 Jun 2019
Sandra is a true professional. She is organized, listens and makes wonderful suggestions. She makes sure that even the smallest of details are taken care of.
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Recommended
Sandra
By: Millie
Reviewed on: 02 Jun 2019
Sandra is always excellent.
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Recommended
Grand Prix
By: Grand Prix
Reviewed on: 14 Jun 2019
Wonderful. She's always professional and handles all our last minute requests and changes.
Recommended
Sandra Ortiz Rocks!
By: Lisa
Reviewed on: 15 Jul 2019
What can I say but, Sandra Ortiz rocks. We were traveling throughout Europe for almost 6 weeks. As you can imagine the planning was daunting. Ms. Ortiz came to our rescue and helped us secure a Monte Carlo Grand Prix event and numerous other amazing hotels throughout our trip. We worked together as a team. Ms. Ortiz was never pushy and always listened to my concerns and desires. And, to top it off, we often received amazing treats from Ms. Ortiz upon our arrival.
Thanks so much Sandra, really, the trip was so amazing only because of your attention to detail and organization.
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Recommended
London Trip
By: Sandy
Reviewed on: 24 Jun 2019
Sandra was terrific- I highly recommend working with her. We followed her recommendations and were well taken care of.
Recommended
Dedicated professional
By: ask
Reviewed on: 04 Jul 2019
Sandra is the best travel agent we have ever worked with. Her dedication to excellence starts with the planning and extends throughout the entire process. I would recommend her to anyone.
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Recommended
Amazing.
By: Marshall
Reviewed on: 20 Jul 2019
Sandra was amazing . A Delight to work with. She found exactly what I wanted for the price I desired. I have already recommended her to 2-3 other friend and families. I look forward to using her expertise again because it made the trip that much better. AmAzing!
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Recommended
Far East
By: frequent traveler
Reviewed on: 01 Aug 2019
Sandra as always was wonderful to work with!! She handled everything for our family, including excursions and changing around our hotels among other things. She is so patient and kind I do not know what we would do with out her help! She makes traveling enjoyable and takes the stress off of us. Truly an amazing agent to work with and I would recommend her to anyone!
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Recommended
Italy Trip
By: Clinton
Reviewed on: 18 Jul 2019
Very easy to work with. Trip was fabulous.
Everything at destination went with easy especially the mundane parts such as the train travel, private transfers and the hotel.
Gave me a great peace of mind which is imperative in a foreign country.
Will use Sandra Ortiz again very soon!
Recommended
International travel for a novice.
By: Lindy
Reviewed on: 10 Aug 2019
She is one to COME THROUGH with all the suggestions, all the answers, handles every little detail, takes ALL the stress off of me. I’m in good hands. I’m in GREAT hands. Sandra makes international travel less scary.
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Recommended
Alaska 2019
By: Brad
Reviewed on: 11 Aug 2019
Sandra was very helpful along all phases of the trip planning. She was able to guide us through the labyrinth of cruise, tour, travel, and schedule issues and was available at all times to assist. She even called me at the airport as we were leaving to let me know of an upgrade opportunity, which we took advantage of and enjoyed very much. She was able to give us recommendations on activities and other phases of the trip.
All-in-all, we would definitely work with Sandra again1
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Recommended
Alaskan Family Cruise
By: MMarker
Reviewed on: 16 Aug 2019
Sandra is excellent! She arranged excellent accommodations
for 19 people including one body. There were 2 two bedroom suites and and 5 concierge cabins. All perfectly done.
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Recommended
Excellent travel agent
By: Yaz
Reviewed on: 18 Aug 2019
Sandra always goes above and beyond planning trips for our family from Greece, Costa Rica and Italy. She provides the highest level of care in choosing hotels, flights, transfers and tours. I can absolutely rely on her judgment each and every time!
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Recommended
Alaska
By: Steve & Jody
Reviewed on: 01 Sep 2019
Best Travel Agent Ever!
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Recommended
South Africa Excursion
By: Kim
Reviewed on: 10 Sep 2019
Working with Sandra Ortiz was the best travel experience my husband and I ever encountered. She works with the client to ascertain your needs, desires and any extras that she believes will make you have the experience of a lifetime. And we did. Sandra was dedicated to each detail—she works tirelessly on behalf of her clients to ensure that every concern is addressed, each piece is in place and works within your budget—be it large or small. She customizes the content of the travel to ensure you have an outstanding time and we are so grateful for the recommendation. Thank you Sandra. YOU are a class act—second to none. Seriously, as a seasoned senior executive who has witnessed a gamut of travel experiences—you are the best in the business and I had no idea of the quintessential quality that awaited us. Really, the memories and the moments will last us for the rest of our lives—and also our children and friends—as we have shared with all who have connected with us since the trip.
Recommended
Beer and Cars
By: Beer and Cars
Reviewed on: 30 Sep 2019
Wonderful, as usual. Sandra knows what we like to do and how we travel. She is very flexible and patient, and works around the clock to address concerns when there is a considerable time difference with the vacation location.
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Recommended
japan 2019
By: Japan 3
Reviewed on: 28 Sep 2019
Great
The kids had a great time
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Recommended
Very focused
By: Beach Bum
Reviewed on: 07 Oct 2019
Sandra takes her job very seriously, and is a seasoned traveler herself which is so helpful. She has helped us manage several successful journeys.
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Recommended
A long planned vacation
By: RT
Reviewed on: 13 Oct 2019
Sandra was kind, attentive and listened well. She was efficient and able to provide sound advice. She schedule airline , hotel and grand transport that was truly exceptional. Could not ask for better service and guidance!
Working with Sandra Ortiz, you will have access to:
- - Special perks and extra amenities
- - An experienced travel guide whom you can rely on before, during, and after the trip
- - Exclusive luxury resorts and properties
- - Once in a lifetime experiences
Explore with the Best
Virtuoso Advisors are constantly pushing the boundaries in unique travel experiences.Alliance programs are unique tailored experiences exclusive to travelers working with Virtuoso Travel Advisors.
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- South Africa
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- Maldives
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