Sandra Ortiz 

Houston, TX United States
Travel Specialties
  • Safari
  • Adventure
  • Honeymoons
  • Food & Wine
  • Spa Vacations

  • South Africa
  • Italy
  • New Zealand
  • Australia
  • French Polynesia
  • View More...
Selling Travel Since
  • Spanish

My Background

My goal is delivering customized travel experiences that create unforgettable memories for my clients. Whether it’s an African safari, a trek to Machu Picchu or just a weekend getaway, my desire is to fully understand my clients’ wishes and expectations so I can deliver the most impactful travel experiences.

Planning unforgettable experiences goes beyond making reservations and arranging logistics. I frequently suggest experiences my clients may not have considered before. There is no greater joy than listening to clients excitedly tell me about their travel adventure stories.

My experience with the hospitality industry began early, when I helped my family run their own restaurants. This experience was enhanced by majoring in Hotel and Restaurant Management at the University of Houston, where I gained further appreciation for the industry and an uncompromising client focus. Over my thirty plus years in the industry, I have travelled extensively throughout Europe, Australia, Africa, Fiji, India, Mexico, the Caribbean, Central America and the United States.

The relationships I have cultivated with Virtuoso travel partners worldwide are critical to the luxury travel planning I specialize in, including active adventures, luxury cruises, guided tours and fully customized itineraries.

The first step to an adventure where memories are made is to contact me for a consultation. We will work together to build the perfect itinerary to help you cross that unique item off your bucket list, recharge your batteries, and get in touch with your inner adventurer.

Places I Have Traveled


Virtuoso Alliances
  • Priority Travel Specialist

Reviews and Recommendations for Sandra Ortiz


of 123

Virtuoso Verified Traveler

All reviews are from confirmed guests sharing exclusive insights

Sort reviews by

Highly recommend

By: the Ponds

Reviewed on: 21 Sep 2013

Loved the Mokara, a small hotel on the river in San Antonio. Great service by the staff and delicious restaurant. Ate almost all our meals there. Sandra knew our tastes and introduced us to a wonderful experience. We would recommend Mokara as well as Sandra to our friends. Thanks, Fran Pond


By: Ponds

Reviewed on: 25 Sep 2013

Sandra is very knowledgeable and helpful with planning a trip. She listens and offers great suggestions or alternatives. We appreciate her professionalism and approachable demeanor. We have used her many times and have not been disappointed.

Use Sandra to book your trip!

By: dog mom

Reviewed on: 26 Sep 2013

Sandra, Did an awesome job on planning our first trip to europe! We will be using her again for our trip to Ireland soon

Excellent travel agent

By: Not provided

Reviewed on: 28 Sep 2013

Sandra is excellent and thinks ahead to what you may need.

Great experience

By: Cindy13

Reviewed on: 11 Oct 2013

This was my first time using a travel agency to assist in coordinating a personal trip. Sandra was so helpful and patient in working with me and helping me to decide what I wanted do and see. She did a wonderful job working with the local agencies and arranged a trip that I will always remember. All of the arrangements were first class as were the people I dealt with along the way. I'm sure this will not be the last time I utilze their services.

Highly Recommend!

By: judy40

Reviewed on: 11 Oct 2013

Sandra is a super travel agent!! She makes traveling so easy. Every concern and need is well handled.

Great Agent

By: Anon

Reviewed on: 25 Oct 2013

Sandra always is very patient and ends up getting us exactly what we need She knows my family's style and has never disappointed I would definitely recommend

Took care of us for our trip to Turkey

By: Steeple

Reviewed on: 21 Oct 2013

My wife and I travelled to Turkey to celebrate our 25th anniversary. With this being our first time to the country and the language being a challenge for us, we knew we needed help with this trip. Sandra set us up to make everything go so smoothly. We have learned the hard way that it makes sense to get professional help when taking trips to new and exotic destinations, and Sandra was wonderful to work with.

Everything Went Perfectly


Reviewed on: 26 Nov 2013

Sandra recommended a Riverboat Wine Cruise on the Danube River, with Ama Waterways. We had never done a Riverboat Wine cruise, so we said, Let's do it. She also recommended a post-cruise 3 day hotel stay in the heart of the historic area of Prague. Sandra took care of EVERYTHING and we had no problems. Transfers from one stage of the trip to the next were all prearranged for us. Thanks to Sandra and Ama, this was the smoothest, most stress free, drama free and enjoyable vacation we've had.
  Loading comments. Please wait...

Sandra ortiz

By: Barbi

Reviewed on: 24 Nov 2013

Sandra is very helpful and will work very hard to get what you want. She also is up to the minute on deals and great vacation ideas for families or romantic getaways, business trips and any travel needs you might have. She is pleasant and professional. I would highly recommend her!!

Highly Recommended

By: Dudman13

Reviewed on: 23 Dec 2013

Sandra Ortiz is a travel agent who understands she is in a relationship business. We have been in her good hands for three years now and she is beyond competent...she knows, remembers and delivers what we want in a trip...simply put...if she left Woodlake Travel...we would swing our business to wherever she moved to. She is the best...we will do business with no one else. We owe her. We highly recommend her.
  Loading comments. Please wait...

Highly Recommend


Reviewed on: 07 Jan 2014

Sandra was extremely helpful in locating a wonderful villa for us in St Barths. Even in the high season she was able to find and negotiate a week rental (normally a 2 week minimum is required). We cant wait to go back! She is also working diligently to help solve an airline mishap even after our trip was complete. Thanks for everything!
  Loading comments. Please wait...

Highly Recommended

By: BL120

Reviewed on: 20 Feb 2014

Sandra was VERY helpful in finding us the perfect resort for our honeymoon.  I had never been on an all-inclusive trip before, so I didn't know exactly what to expect, but it was obvious that for our money, we were at one of the nicer places and really enjoyed ourselves.  I will be using her for my next trip, and probably all future trips.
  Loading comments. Please wait...

Extremely Helpful!

By: Jellen

Reviewed on: 26 Feb 2014

Sandra was extremely helpful and made the process of booking our trip to Europe painless!
  Loading comments. Please wait...

Highly Recommended

By: Eve

Reviewed on: 27 Mar 2014

Sandra was not only efficient but provided additional information that was very helpful to us in planning our vacation out of the country. I would definitely use Sandra again. She kept in touch throughout the planning, reservation and final travel stages, including sending us an email before she left town to make sure we were prepared and all of our questions had been addressed.
  Loading comments. Please wait...


By: Frannie

Reviewed on: 13 May 2014

Sandra is the ultimate professional and pays attention to details.  Her recommendations based on her own experiences were spot on.  We will continue to contact Sandra for our travel plans.  It takes the pressure off me.
  Loading comments. Please wait...

Great Experience with Sandra

By: Kevin

Reviewed on: 14 May 2014

Great trip

By: Kcr77056

Reviewed on: 07 Jun 2014

100.   Every detail was taken care of in a very complicated itinerary for 6 family members arriving on different days.  
  Loading comments. Please wait...

Definitely Recommend

By: Suz676

Reviewed on: 25 Jun 2014

Great Trip

By: Terp's

Reviewed on: 28 Sep 2014

The trip was great and Sandra did a great job of helping plan the trip. I will use her again.

Incredible experience

By: Abdiel

Reviewed on: 12 Jul 2014

The Easy Pace Budapest, Vienna & Prague tour was everything I had expected, and would definitely recommend it to everyone who is thinking about going. Lots of sightseeing, history, music, art and food! The tour guide Neira was great and took care of every detail.  Fell in love with Budapest!Abdiel

Excellent Agent

By: Twinfer

Reviewed on: 07 Aug 2014

My husband and I booked our Rhine Getaway Viking Cruise with Sandra. She was very knowledgeable and made sure we had everything we needed for our cruise. She also booked our flights using our airline miles with United. Our trip went perfectly without any hitches at all.

Super service, friendly

By: Ale

Reviewed on: 05 Aug 2014

Every time I book a trip with her I know my family and I are taken good care and she finds the best things we are looking for. You can call her or e mail her any time and she will respond.

Great Service

By: Martha1234

Reviewed on: 20 Aug 2014

Fabulous service and attention to details that made our trip so enjoyable and extra special! Sandra is the BEST!

Wonderful Agent

By: Big D

Reviewed on: 15 Oct 2014

This is our second time to use Sandra as our travel agent and my wife and I couldn't be more pleased. Sandra is a true professional and very helpful through the whole process. We will be using her again soon I hope.

Perfect In All Respects

By: High Lonesome

Reviewed on: 23 Oct 2014

Recent trip to Peru was superb. This is the second holiday that has been perfectly arranged for us by Woodlake Travel and Sandra Ortiz. What more is there to say?

Wonderful Trip

By: Sarita

Reviewed on: 03 Dec 2014

Though, an exhausting trip we were on the go all the time. Every segment of the trip was met by friendly tour guides and or drivers. Even when arriving in Cuzco and our kids had forgotten a document in their passports, Nohemi personally took them directly to sort out getting duplicate documents, and then returning them to the hotel in quick order. She was extremely pleasant in reviewing our transfers and itinerary and then meeting us again on our return trip back to Lima. We all hated to say goodbye as we returned to Lima. In Machu Picchu, our tour guide, Victor Hugo, truly paced our tour so not to tire us out early in the tour. He knew when to stop and explain the history, and show pictures of when it was first discovered. The lunch afterwards was wonderful and perfectly timed. Our stay at Inkaterra was superb! Such a treasure. All the planning could not have been done by ourselves and appreciate all the work by Sandra Ortiz.
  Loading comments. Please wait...

Cancun Trip

By: steve

Reviewed on: 19 Mar 2015

the trip was fantastic. the fishing trip you planned for us was excellent. caught 3 sailfish that we are getting mounted. hotel was great. thanks sandra.....steve

River Cruise

By: Greek

Reviewed on: 01 May 2015

Sandra has always been professional, knowledgeable, and caring. She gave suggestions and recommendations to make our trip enjoyable. My husband and I will continue to have Sandra plan our adventures.

expert friendly service

By: alex

Reviewed on: 13 Apr 2015

amazing service. Sandra is professional, kind and always gives you the best trip solutions.
  Loading comments. Please wait...

Masters/Sea Island

By: Kyle

Reviewed on: 16 Apr 2015

Sandra planned an outstanding trip of a lifetime for us, a trip to The Masters at Augusta followed by vacation at Sea Island. It was an amazing experience! The trip exceeded our expectations with outstanding accomodations, service and amenities. Thank you Sandra for your help and hard work in customizing all of our vacations. You always exceed our expectations!!
  Loading comments. Please wait...

Sandra Rocks!!

By: jferguson52

Reviewed on: 28 Apr 2015

Sandra Ortiz is the best travel agent I have ever had the pleasure of working with. She was very prompt in booking my flights and rental cars on such a short notice. Sandra is the only agent I would ever use due to he professionalism and detail to attention. I will always recommend her to friends and family. She ROCKS!!!!
  Loading comments. Please wait...

Simply "The Best"!

By: Vince

Reviewed on: 22 Jun 2015

Sandra is phenomenal. Extremely knowledgeable about every aspect of planning a trip. She is very efficient and is extremely nice and fun to deal with. She is always quick to answer an email or a phone call and will always go above and beyond to make your trip perfect. My wife and I only have wonderful things to say about her! So happy we were able work with Sandra to plan such us an amazing Honeymoon in Hawaii ..... 5 Stars. Highly recommend.
  Loading comments. Please wait...

Expert Friendly Service

By: John

Reviewed on: 26 Jun 2015

I have used Sandra for several years and Expert Friendly Service describes her well!
  Loading comments. Please wait...

Expert Friendly Service

By: mm

Reviewed on: 14 Jul 2015

Sandra always goes the extra mile.
  Loading comments. Please wait...

Trip review

By: Russ P.

Reviewed on: 28 Jul 2015

Convenience and planning was superb, and the trip was a great pleasure. It was a new experience, and a relief, to take a vacation without the burden of planning all the details, and we were grateful for the professionalism of everyone involved during the planning and while the trip was in progress (given the variety of surprises we experienced). A first-rate experience.
  Loading comments. Please wait...

Premier service

By: Gayle 7777

Reviewed on: 25 Nov 2015

Everything was excellent from her recommendation of hotels and guides, along with the fascinating first class tours. She works very hard to make sure everything works in a perfect synchronized manner. She is pleasant and patient and offers pertinent suggestions. She is also extremely knowledgeable and researches every part of the trip to make sure her information is correct. Every detail is gone over carefully to ensure our understanding. She made our trip of a life time easy and fun.

Great Vacation


Reviewed on: 19 Aug 2015

We had not taken a cruise before, and did not know what to expect. Sandra at Woodlake took really good care of us. She got us a nice stateroom, beverage package, tips, all transfers, onboard credit, and first class air tickets within a reasonable price range. She knew what all we would need as we didn't, and we didn't need to purchase anything additional. She was professional and very helpful. We had such a wonderful time. The cruise line was a better one, and the clientele were not rowdy or inebriated! We couldn't have ask for or planned ourselves a better vacation.
  Loading comments. Please wait...

Wonderful Mediterranean Cruise and Beyond!

By: Marthaand Walter

Reviewed on: 17 Sep 2015

Once again, We cannot say more raves about the service , attention to detail, and expert recommendations from Sandra Ortiz w/ Woodlake Travel, Houston. Every aspect of travel, transfers, tour guides, dinner reservations, and accommodations , etc. were beyond our expectations! I will continue to use Sandra's services in the future without a doubt! She's the best and I highly recommend her expertise to all our friends and family for their travel needs, as well.
  Loading comments. Please wait...

Fantastic recommendations as always!

By: Ellen

Reviewed on: 27 Sep 2015

Another fantastic trip created by Sandra Ortiz! We loved the Harvest Inn and its gorgeous gardens. The room was spacious with a wonderful view of a vineyard. (There was even a fireplace that would have been romantic if it hadn't been 99 degrees in St. Helena in late September!) We were fortunate to meet one of the owners of the hotel, He seemed genuinely interested in all aspects of our experience, even sending in his business card for our use in the future. The hotel restaurant (a Charlie Palmer restaurant) was fantastic, as were the complementary full breakfasts offered each morning. There were even complementary waters, orange juice and wine in the room. So nice not to feel nickle and dimed at every turn! We love Sandra! Every trip that she has ever assisted us with has been outstanding!
  Loading comments. Please wait...

Detail Oriented


Reviewed on: 09 Oct 2015

Sandra did an excellent job and paid attention to details. There were no problems.
  Loading comments. Please wait...

Great choice of hotels and tours.

By: Terrypc

Reviewed on: 24 Oct 2015

Sandra, thanks for all your help and advice. The trip was perfect. We loved the hotels and tours. We appreciate all you did for us. Regards, Terry & Milford
  Loading comments. Please wait...

The Resort at Pedregal

By: Kyle

Reviewed on: 30 Oct 2015

As always, Sandra did an outstanding job organizing and scheduling our vacation! We had a great time. Sandra is extremely organized and detailed oriented and we never have to worry about any of the small details as she always has them covered. Thanks Sandra!!!
  Loading comments. Please wait...

Getaway made simple

By: Pistolero

Reviewed on: 10 Nov 2015

We needed several days off as a remedy for burnout. We asked Sandra to give us a few options, and she did. That was it. Next thing you know, we have air, transfers, and hotel. All taken care of. Perfect service like this keeps us coming back. It's not that we can't find an airline or a hotel on our own. But that takes time and energy, and it's not our area of expertise. Besides, we fall into ruts when we do it ourselves; we overlook good options; and we often come away feeling frustrated. This time it was the Baja peninsula. Last time it was across the ocean going the other way. Next time, who knows?
  Loading comments. Please wait...


By: Christie

Reviewed on: 16 Feb 2016

We love working with Sandra. She is not only extremely knowledgeable, but very patient, making sure we understand every detail of the trip. It is such a pleasure working with her, she makes us want to travel!

Great Service

By: GraceK

Reviewed on: 04 Mar 2016

I've used Sandra Ortiz other trips I've made. She's always very professional and friendly. I have several of my friends that use her as well. She's amazing!
  Loading comments. Please wait...

Great Experience

By: Big D

Reviewed on: 04 Mar 2016

Had a great time and Sandra was a big part of the experience. Thanks

Trouble Free


Reviewed on: 28 Jul 2016

When you spend close to 10k on a vacation, you hope it will go as planned. With the assistance of Ms. Ortiz, our expectations were exceeded. Truly...we were never in doubt that anything we booked weeks before, the cars required for the transfers, or the accommodations requested would be fulfilled. Bravo! We look forward to booking Huka Lodge next. The Woodson Family Clark, Laura and Sophia Woodson
  Loading comments. Please wait...


By: Neelo

Reviewed on: 11 Aug 2016

Sandra did a great job and will recommend her to others who need travel agent services. Can't say enough good things about her!
  Loading comments. Please wait...

Very helpful

By: Breezy

Reviewed on: 23 Sep 2016

Very helpful in arranging the tours off of the cruise ship.
  Loading comments. Please wait...

Always Amazing!


Reviewed on: 29 Sep 2016

Sandra is an amazing agent - she is extremely knowledgeable and provides outstanding customer service which leads to extraordinary travel, leisure and adventure experiences...Sandra is professional and repeatedly demonstrates the willingness to go 'above and beyond' to ensure her clients are delighted with each engagement!
  Loading comments. Please wait...

Outstanding Service!

By: Gayle

Reviewed on: 05 Oct 2016

She is very knowledgeable & patient with impeccable guidance.......and fun! She made it such a joy when planning the trip...that the trip was just the "topping".
  Loading comments. Please wait...

Great travel agent

By: Big D

Reviewed on: 10 Oct 2016

We have used Sandra for two vacation trips. Her advice and help made both of these cruises trips of a life time. Plan on using her in the future.

Always high quality

By: Pistoleros

Reviewed on: 07 Nov 2016

We are repeat customers because we always get high quality service. This time it happened to be a trip to a wine-producing region of another country. Naturally, we didn't know much about the area - which is why we use an expert instead of doing it ourselves. Plus, even when we have some familiarity with an area, we don't always have the time to deal with flight schedules, transfers, hotel details, etc. We wanted to go to a wine region during harvest time. But we wanted some custom features, such as some physical activity to compensate for all the high-end eating and drinking, and some exposure to local culture such as music and architecture. As a result, Sandra got us tickets to a symphony performance in a concert hall known for its architectural design; this was a highlight because we sat so close that we could hear the breathing of the musicians. We did a bike tour through vineyards. We did hiking along the coast. We had local guides take us to offbeat places. Splendid.
  Loading comments. Please wait...

Very competent and responsive to all our needs.

By: Melahaye

Reviewed on: 07 Nov 2016

Sandra is very professional and responsive to client requests and suggested several tours and hotels that were fantastic. I would be happy to recommend her to anyone planning a trip.
  Loading comments. Please wait...

Great professional, friendly with a true sense of caring


Reviewed on: 16 Nov 2016

We typically make all of our own plans and reservations for our trips to Europe but this year decided to get some help with the hotels and inland transportation. Sandra did an outstanding job in picking up where we left off and pulling everything together to make a well planned and organized trip. Unfortunately, during the first week of our trip, we had to return home because of a medical emergency. One call to Sandra and everything was taken care of. I must say that this took a great load off of our minds and made the return trip as pleasant as possible under the circumstances. We will definitely contact Sandra to help plan our next trip
  Loading comments. Please wait...

Outstanding service

By: Jasmine7

Reviewed on: 22 Nov 2016

Working on a trip is always a joy with Sandra. We enjoy the time planning the trip as much as experiencing the actual journey. She has an extraordinary amount of patience along with wise and thoughtful suggestions. We feel blessed to have found her.
  Loading comments. Please wait...

Caribbean Cruise

By: John L

Reviewed on: 21 Nov 2016

We had a very nice cruise on the Mariner. We discovered we were not beach people any longer. No fault of Sandra's nor Regents. We liked being on the ship as always. We put down funds for the right to select another cruise at a later date.
  Loading comments. Please wait...

Outstanding friendly service

By: Larry

Reviewed on: 01 Jan 2017

Sandra is very easy to work with. She is outstanding in helping you target lodging, and activities. Her approach is always friendly and patient and Is very service orientated!
  Loading comments. Please wait...

Another well planned trip

By: Judy

Reviewed on: 22 Jan 2017

Sandra is the best travel agent I have ever used! She always goes the extra mile making sure every detail is perfect!
  Loading comments. Please wait...

First Travel Agen I have used in year

By: Fast Eddie

Reviewed on: 28 Feb 2017

She was very helpful and attempted to get me discounts. Also answered our many questions. She was great to work with.
  Loading comments. Please wait...

Pilgrimage to Israel

By: John Leedy

Reviewed on: 26 Mar 2017

Excellent, she is very responsive.

New Zealand

By: Steve Strake

Reviewed on: 07 Apr 2017

Sandra is an awesome travel agent. She had everything completely organized and is a joy to work with

The Holy Land Trip of a lifetime

By: Suzy-Q

Reviewed on: 18 Apr 2017

Sandra is very professional and responsive. She has planned 4 trips for me over the years; all of which have been exceptional. The trip to The Holy Land was by far the most incredible vacation for my husband and me. We booked the Christian version of the trip and were delighted to share the experience with other Christians. The sites were amazing as was the tour guide. The hotel accommodations in Israel do not compare to hotels in the US but were clean and acceptable. The food was delicious and the travel companions were all over world. A truly remarkable experience. Suzy-Q
  Loading comments. Please wait...

Fantastic vacation

By: Ms. Pick

Reviewed on: 17 Apr 2017

Working with Sandro Ortiz was a pleasure. Everything went great on my trip and it was wonderful. All activities she suggested were great, enjoyed every one of them. I look forward to working with her again in the future.

Awesome agent

By: Big D

Reviewed on: 10 May 2017

Working with Sandra has always been a pleasure. Always helpful and quick to respond.
  Loading comments. Please wait...

RSSC Rome to Lisbon


Reviewed on: 14 May 2017

As always, Sandra was excellent. This is probably my 10th trip organized by her, and probably the longest and most detailed. The trip to Paris and subsequent cruise from Rome to Lisbon were flawlessly organized. Every detail occurred as planned.
  Loading comments. Please wait...

The Galapagos

By: Cynthia

Reviewed on: 28 May 2017

Very informative and inclusive.
  Loading comments. Please wait...
Not Recommended

Don't Bother

By: Cindy

Reviewed on: 11 Jul 2017

This was absolutely the worst experience I have ever had working with a travel agent. Sandra was unresponsive and inefficient. The information when Sandra provided it, was often incomplete and wrong even though she was given the accurate data. When asked to email certain trip details, they were NEVER given. I should have fired her immediately and made the travel arrangements. Since we were working with a group, I, unfortunately, stayed with her much to my distress. My advice to you if you are reading this....... get someone else!
  Loading comments. Please wait...
Not Recommended

limited availability

By: sunshine

Reviewed on: 09 Jul 2017

It was difficult to get in touch with Sandra. She didn't seem to be available. It may take a while to receive an email or phone answer when information was needed.
  Loading comments. Please wait...

Sandra Ortiz

By: ddfjr

Reviewed on: 20 Jul 2017

Sandra is a knowledgeable and responsible travel agent. I have no complaints and have already booked another trip using her. I would recommend Sandra to my relatives and acquaintances.
  Loading comments. Please wait...

Review of Advisor - Sandra Ortiz

By: Abdiel

Reviewed on: 31 Jul 2017

Sandra has helped me book domestic and international trips since 2008. She is very knowledgeable, professional and always ready to assist. Sandra takes care of every detail of the trip which gives me peace of mind. My most recent trip was a cruise to the Adriatic two weeks ago, along with hotel reservations prior to embarking on the cruise in Rome. Sandra took care of everything, and even provided assistance in securing the services of a private driver for my traveling party while in Rome. I have always been extremely pleased with the travel options, tips and suggestions she offers. So much so, that I have referred Sandra Ortiz to a co-worker and a church friend. I know Sandra will provide them the same level of professional service and courtesy she has offered me, and that they will be very pleased working with Sandra.
  Loading comments. Please wait...

Anniversary in Hawaii

By: Kimmie

Reviewed on: 24 Sep 2017

Trip was awesome, thanks Sandra for everything!

Baltic Sea Cruise

By: Nieka

Reviewed on: 16 Aug 2017

Wonderful!!! She listens and suggests according to your wishes. Every detail was explained and covered. We work with Sandra exclusively.
  Loading comments. Please wait...

Regent Cruise

By: Marlene

Reviewed on: 24 Sep 2017

Have worked with Sandra many times and she always does a great job! Looking forward to my next cruise.

Hotel in Taormina Sicily

By: Mel

Reviewed on: 26 Oct 2017

She is great. Very responsive to my needs and desires Very knowledgeable I have used her before and she is the best

Sandra O

By: GB

Reviewed on: 27 Oct 2017

Sandra was very quick to respond to questions and gave very helpful suggestions for our trip to Greece and Italy.


By: Kim

Reviewed on: 07 Nov 2017

Sandra is fantastic to work with.
  Loading comments. Please wait...

Group Costa Rica

By: Ashley F

Reviewed on: 04 Dec 2017

Sandra worked extra hard on this past trip for us. There was a group of 15 of us with all different dates of arrivals & departures. She was extremely accommodating to everyones needs and ensured we'd have a wonderful trip. The hotel recommended was perfect for what we needed & all services to & from the airport were easy. Overall, we were thankful we used her for this trip & will continue to use her in the future.

Family Trip to Italy

By: Kristen Arnett

Reviewed on: 03 Dec 2017

Sandra Ortiz is the consummate professional, and is extremely organized. Sandra handles every detail of our travel, and we could not be more pleased. When I call Sandra to let her know we'd like to plan a trip, she listens carefully to learn exactly what we're seeking. She makes suggestions and guides us until we have crafted the perfect trip for us as a family or for my husband and me as a couple. I offer my highest recommendation of Sandra Ortiz!

Good, the Bad, the Ugly

By: Grumpy

Reviewed on: 11 Jan 2018

Very professional, but working with Swain, was a nightmare, the night before we left for our trip they wanted a medical release from my wife’s doctors, they also wanted one from my doctor for a prior surgery but when I explained that the surgery was in 1962 and the Doctor would be 128 years old they relented.


By: Nicky

Reviewed on: 07 Jan 2018

Great. She's very responsive, even when out of the office.

Trip to South America

By: Life is Only 1

Reviewed on: 04 Jan 2018

Very pleasant experience, she made herself available until the end, also, she put me in contact with a colleague to finish the purchase since she was away. Sandra makes buying tickets very easy and takes care of the details, it's worth it to speak to her; when you are frustrated finding tickets yourself, give her a call. I'll definitely call her again and again, M

Cruise to Cozume;

By: Suz

Reviewed on: 08 Jan 2018

Excellent. Have used Sandra to plan over 7 trips in the past 7 years and will continue to use her going forward! Very responsive, personable and knowledgeable.

Park city

By: Mww

Reviewed on: 17 Jan 2018

A great professional job as always !

Round Hill Jamaica

By: DW

Reviewed on: 22 Feb 2018

Sandra was excellent as always. The resort had mistakenly canceled our reservations, airport vip status, and transfers, and Sandra corrected everything in spite of the hotel being booked, and we even got a room upgrade. This would not have happened without her working on our behalf.

Worry free travel


Reviewed on: 22 Feb 2018

Sandra has us so spoiled with her attention to detail, that I don’t even double check the travel documents before we head off on our trips. And she has never let us down!

Rome Trip

By: Michael

Reviewed on: 28 Feb 2018

Great working with her.... very professional!

Cabo San Lucas trip

By: Martha

Reviewed on: 30 Mar 2018

Sandra is fantastic in all accounts. She listens to requirements, offers suggestions, deals with adversity and changes (we had to change trip plans with <48 hours before departure) and is always incredibly pleasant and speedy to deal with. Sandra definitely has my vote and our repeat business.

Barbados Cruise

By: martha

Reviewed on: 02 Apr 2018

Fantastic as always!

Great Travel Agent

By: Yasmin

Reviewed on: 24 Mar 2018

Sandra is an excellent travel agent and knows how to plan trips for my family. We have had great experiences with her booking our travels to Greece and Costa Rica recently!

Demers Masters Trip

By: Demers Masters Trip

Reviewed on: 23 Apr 2018

Working with Sandra was awesome! She made planning for the trip easy and stress free. Don't know what I would've done without her.

Recent Cruise

By: mm

Reviewed on: 04 May 2018

Excellent all the way around.


By: sue

Reviewed on: 14 May 2018

Our Italy trip was fantastic and you and your expertise made that special for us. You provided helpful tips in planning the itinerary and securing more comfortable airline seats to and from. Especially like the fact you were reachable during my trip to fine tune and confirm some small logistics. The treats upon arriving at our hotels and nice upgrades were a bonus and made the trip extra special. Also appreciated the time you spent with my wife and I in reviewing trip and putting us at ease for our first time journey to Italy. Would recommend you to my friends and clients – thanks again and talk with you soon.
  Loading comments. Please wait...

Last Minute Travel

By: Life

Reviewed on: 25 May 2018

Very satisfied from the stand point of efficiency and finding you what you need at the best price at that moment. Although, when she answers the phone she sounds cold and doesn't break the ice easily; it makes me wonder if she had a bad day or something. But I suppose that's her personality, I'm not sure. I still recommend her for being prompt, good at her job, if you need someone more warm and personal, you'll feel uncomfortable with this. P.S. In person she's much better.

Sandra reviews

By: Ashley

Reviewed on: 26 May 2018

Sandra is fantastic. She has always been able to help us, even last minute, with planning trips. Our hotel was beautiful and there is nothing to worry about when she has planned our trips. Sandra is quick to answer any questions and is easy to work with

Recent trip to Denver

By: Mac

Reviewed on: 27 Jun 2018

Excellent! Could not have been better. I am a new client and do there was some apprehension but not one problem.
  Loading comments. Please wait...

Sandra Ortiz

By: MM

Reviewed on: 05 Jul 2018

She is great to work with!

Trip to Greece

By: Donna Turner

Reviewed on: 09 Jul 2018

Fantastic! Sandra helped coordinate a trip for my son and his friends to Greece. Everything went smoothly and they loved the trip. Thanks so much.

Travel agent extraordinaire

By: Crispy

Reviewed on: 09 Jul 2018

Working with travel agent Sandra Ortiz was a delight. She was knowledgable, prompt, efficient, good natured, patient and solicitous. I could not have been more pleased.

Trip to Cabo

By: Brian

Reviewed on: 26 Jul 2018

This was the nicest vacation ever ! Sandra told me about the property and she was absolutely right that it was a beautiful resort. We plan to go back in November and will be calling her to book the trip

Sandra Ortiz

By: Noneya

Reviewed on: 13 Sep 2018

Awesome, knowledgeable and helpful

Working with Sandra

By: John

Reviewed on: 01 Aug 2018

Working with Sandra is a joy. She is a very good trip advisor. She will go the extra mile for her clients.


By: Lynn

Reviewed on: 28 Aug 2018

Fantastic mother/daughter trip. It was carefully planned by Sandra and went extremely well. The tour guides were terrific and were very experienced and knowledgeable.
  Loading comments. Please wait...

Fantastic 2 Week Italy Trip!

By: Cooper A

Reviewed on: 06 Sep 2018

My husband and I have taken quite a few trips and we typically do all the planning ourselves. This time we decided to contact Sandra after she was highly recommended by a friend. We are beyond pleased with the incredible trip she planned for us to Rome, Positano, Tuscany, Florence and Venice. Sandra's attention to detail and quick replies to emails was very reassuring during the planning process. I'm not sure we'll be able to plan another trip without her help. Sandra exceeded our expectations in every area!

Japan 13days

By: JapanCollette

Reviewed on: 22 Sep 2018

Trip was well setup as with previous tours. Sandra is always willing to go the extra mile with attention to details.
  Loading comments. Please wait...

The best travel agent ever !

By: Col

Reviewed on: 26 Sep 2018

Wonderful. As always . Sandra has booked trips for me for over 12 years. They are all amazing. I use her exclusively.
  Loading comments. Please wait...

Sandra Ortiz

By: Barbara Lister

Reviewed on: 03 Oct 2018

Sandra is a joy to work with. She is very responsive, has great suggestions and ideas. What I appreciate the most is the follow through on the travel plans, from airport pickup, dinner reservations, tour recommendations and hotel reservations with early check in.
  Loading comments. Please wait...

Good go girl!!!!

By: Harold Rabalais

Reviewed on: 03 Oct 2018

Sandra thank you so much you are the best . Saved my bacon and then I get sick. Saved me again. You are on for life if you are brave enough. Sincerely, Harold Rabalais
  Loading comments. Please wait...


By: FirstTrip

Reviewed on: 02 Nov 2018

First time working with Sandra & Woodlake Travel. A totally pleasant and helpful experience. Sandra found Insight Vacations tour that perfectly coordinated with New York Times Journeys tour of CERN. Without Sandra's help, would not have been able to join the New York Times Journeys tour. Sandra found great air travel arrangements in every way; convenient timing of departures, reasonable layover times, coordination with destination transportation, and all at an excellent price. Sandra was easy to contact by phone, responded quickly to email messages, and made time when i visited the office. Never felt pressured or rushed. And she frequently added her travel experience to the conversation, usually to bring up something helpful or convenient that i had overlooked.

Kenya trip

By: Tom L

Reviewed on: 05 Nov 2018

Very attentive, responsive, very timely. her insight was wonderful. the experience exceeded all expectations.
  Loading comments. Please wait...

Nd trip

By: Strake

Reviewed on: 24 Nov 2018

Great trip. And I usually call her last minute she is awesome

Sandra Ortiz

By: Casey Garrett

Reviewed on: 08 Dec 2018

Sandra is extremely knowledgeable and helpful. I highly recommend her. We had an awesome trip thanks to her.

Tauck Xmas Markets 2018

By: Astro

Reviewed on: 03 Jan 2019

She was very helpful, and gave us reasons for her recomendations. She worked with the tour manager and got us necessary information when there were issues with the lack of water in the Rhine.

New Zealand & Australia on the Mariner

By: John Leedy

Reviewed on: 27 Dec 2018

Working with Sandra was great. She is diligent and genuinely concerned about our trip. She ensured that we were prepared through Regent for the trip with visa's etc. I would recommend her to anyone.

Australia / Singapore

By: The Wanderers

Reviewed on: 06 Jan 2019

Sandra is such a pleasure to work with. She's helped us plan many successful vacations and does a wonderful job. My family always asks for special tours and activities, and Sandra doesn't disappoint. This trip was especially difficult due to the 14 - 17 hour time difference, so she handled many requests on her own time. We look forward to planning future vacations with her.
  Loading comments. Please wait...


By: doglover

Reviewed on: 15 Jan 2019

Sandra is so awesome, we have used her for years and she always gives us the best service! She is so professional we could not plan our vacations with out her!
  Loading comments. Please wait...

Every trip is an adventure 😊

By: Samantha Moreira

Reviewed on: 04 Feb 2019

Working with Sandra is always an absolute delight! Her expansive knowledge, and resources, are at your disposal and make for an amazing experience.
  Loading comments. Please wait...

Painless and exceptional vacation planning...

By: Kurt

Reviewed on: 23 Jan 2019

Sandra, as usual (she has planned trips for me before), did an outstanding job at planning our trip to the Resort at Pedregal in Cabo. The travel arrangements and stay were all flawlessly planned and executed. It is a pleasure working with Sandra!
  Loading comments. Please wait...


By: Judy

Reviewed on: 29 Jan 2019

Always great!! You can always depend on Sandra. She is the best of the best!
  Loading comments. Please wait...


By: Argentina

Reviewed on: 21 Feb 2019

Pleasant experience, she knows the industry well and overtime she adjusts to your style.

Asia trip

By: Abdiel

Reviewed on: 11 Mar 2019

Sandra Ortiz has helped me with the planning/organizing of all my vacation trips, including vacations to Norway, France, Hungary, Austria and the Czech Republic. The latest one was my vacation to Singapore and Thailand in February 2019. As always, Sandra exceeded my expectations. The hotels she picked, the tours and airlines were top notch. Sandra is always ready and available to answer any questions I have. Very professional.

Working with Sandra Ortiz, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

Explore with the Best

Virtuoso Advisors are constantly pushing the boundaries in unique travel experiences.
Alliance programs are unique tailored experiences exclusive to travelers working with Virtuoso Travel Advisors.
learn more
  • South Africa
  • Italy
  • New Zealand
  • Australia
  • French Polynesia
  • Fiji
  • Maldives
  • Costa Rica