Mark Simoes 

Austin, TX United States
Why work with an advisor? 
Travel Specialties
  • Beach & Sun
  • Family Travel
  • Food & Wine
  • Honeymoons
  • LGBTQ Travel

  • Portugal
  • Italy
  • Mexico
  • United States - All
  • Vietnam
Selling Travel Since
  • English
  • Portuguese

My Background

Since 1995 I have been working at Balboa Travel and have developed a strong passion for travel.  I have been fortunate to travel extensively over the last several years - taking me to many countries in Europe, Asia, and numerous trips throughout Mexico, Hawaii, and Caribbean.  I find it very important to  travel as much as possible as then I can share my excitement and passion with my clientele. 

My desire is to help my clients achieve their greatest Return on Life®.  My greatest satisfaction comes when my clients return and share their experiences and revel in the details of
the trip they have just returned from.  When they are eager to book their next adventure, share their experience with others and recommend me to friends and family…I know I have done my job.  I work hard to earn my clients respect and business as their travel advocate.  I work day and night,
leave no stone unturned when it comes to ensuring my clients have the journey of a lifetime, every time.

Balboa is well respected and has developed a reputation for service and quality since 1969.  We approach travel by developing a customized service for each client and delivering,  a consistently high level of service, a full
service agency with high client retention we provide: corporate travel management, online booking solutions, leisure services, group, meeting and incentive services, and 3rd party fulfillment programs.

Places I Have Traveled

Reviews and Recommendations for Mark Simoes


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Mark's the best!


Reviewed on: 10 Jul 2015

Mark is amazing and is incredibly patient. He knows how to work the memberships so that we got an ocean view suite from the Ritz. He remembers our preferences and we can't live without him!

the best,bar none


Reviewed on: 21 Feb 2016

Mark has no equal .The best most competent agent we have ever known.


By: Doris

Reviewed on: 28 Feb 2016

Gave us several choices of trips to Hawaii from different venders. Got our direct flights. No problems & trip went smoothly as planned.

He is tops

By: Gypsy530

Reviewed on: 18 Jun 2016

I am a very active domestic and international traveler and dislike most internet booking engines. Six years ago, I found myself looking for a travel agent that would fulfill my needs. A friend referred Balboa Travel and Mark Simoes was assigned to my travel needs. Its has been over 5 years and many trips - some easy and some complicated - many changes, many countries and many phone calls. Mark has fulfill his role in a superb manner. There are not too many professional travel expert in the market anymore. I highly recommend Mark Simoes.

A well planned trip that turned troublesome

By: Gypsy530

Reviewed on: 17 Jul 2016

Mark Been a retired travel executive for over 30 years. Always been a strong supporter of the Travel Community and the benefits of finding not a good but an excellent Travel Agent....Mark Simoes has proven to be that person. He has been servicing our travel needs for over 6 years always impeccably. This trip was well planned by all parties involved a 10 day cruise with 9 port stops. As usual we deferred to Mark expertise about choosing the best option to hire a tour company that could provide private cars with guides. Mark suggested A&K as " being one of the best" in the industry in the Baltic area. A&K failed miserable in every aspect of our 10 day cruise. A full report was provided to Mark and I would highly suggest to all Virtuoso Members not to recommend A&K tour company to their high-end, quality seeking travelers. You might loose your customers !

Mark is the greatest!

By: Lori Ann

Reviewed on: 11 Sep 2016

Mark Simoes is the best travel agent any family can have. When people say they can't afford an agent or they can do it themselves on the internet I do my best to educate my friends and family. Mark saves us money Every single trip. He re books trips when prices go down, he gets upgrades so we can pay less and he knows exactly what we like and don't like. All of the above is great but when my family was stuck in Heathrow due to the liquid bomber things were dangerous, terrifying and chaotic. People were stuck in the airport for days. Not us! We were able to get ahold of Mark in the middle of the night and he had us rebooked, safe and home within 24 hours. It is not an exaggeration to say that Mark personally got our family to safety while most of the other passengers waited in long lines and feared for their lives. We will Never give up our travel agent!

Expert personal service!

By: Nini

Reviewed on: 27 Sep 2016

Mark has helped us with travel for many years, and he has never disappointed us. He listens and remembers our preferences and always gives us great recommendations. He gives excellent personal service. We highly recommend him!

Saved the day again

By: Scared Mom

Reviewed on: 07 Oct 2016

Once again I find myself flummoxed as to how people cannot value highly enough the intervention of a travel agent. While I greatly appreciate the amenities and upgrades, this can be a matter of life and death. When the University of Miami parents were scrambling yesterday trying to make sure their children were safe from the hurricane they were desperately stuck on line trying to get through. For us, it was a quick phone call to Mark Simoes who assured me we were going to find a flight for our daughter and get her out of the eye of the storm. True to form, within 15 minutes Mark had an itinerary for our daughter and all of the other parents wondered how I had an incredible secret connection. I tell people time and time again, Mark Simoes of Balboa Travel. He's a great agent for trips and vacations and has literally saved our lives on two occasions. Trust me- a relationship with a travel agent is what any safety conscious parent or family should have. Thank you again Mark!

Unsurpassed client travel service!

By: Marga

Reviewed on: 18 Jul 2017

Excellent as always! Professional. Always there for me for anything and everything regardless of time zone difference!

AK Fishing

By: Ken

Reviewed on: 03 Aug 2017

Very good; Mark made things easy.

Italy 2017

By: Stephcola

Reviewed on: 11 Aug 2017

Mark was great in planning every detail of our trip to Italy. He was a good listener and booked hotels, flights, transfers and tours based on our budget, desires and interests. He planned a perfect trip and we are so thankful . His involvement didn't end there . We ran into a small problem while in Italy and I emailed Mark. He wasted no time remedying our issue . Service , service , service. Would recommend him highly!!

Learning Experience

By: Art C

Reviewed on: 08 Sep 2017

Mark is an excellent tour consultant. I have learned that if I have problems on the trip, which we did, I should have emailed Mark or called immediately. Going forward I am now schooled. Mark is terrific and I would recommend him to friends.


By: Fox

Reviewed on: 14 Sep 2017

Fantastic. Great customer service. Super attentive.

italy trip

By: cody

Reviewed on: 14 Sep 2017

Mark is the best.....always positive and responds in a timely manner.

He's the best!

By: Happy traveller!

Reviewed on: 23 Sep 2017

Mark worked tirelessly to make sure every detail was confirmed. He will make ant trip at any budget a success.

Ireland land tour

By: traveler

Reviewed on: 30 Sep 2017

I worked with Krista. She did a great job with all details and the tour exceeded all expectations.

Travel Advisor

By: Doris

Reviewed on: 30 Sep 2017

He is great to work with and very knowledgeable & helpful. Unfortunately someone else in his company booked my River Boat cruise & put us in a cabin way to small without advising us of this.

Mark is the best!

By: Happy Travellers!

Reviewed on: 15 Jan 2018

Mark is the greatest asset to our lives. We cannot imagine why anybody wouldn't use a travel agent. People think they can do it themselves online but they don't get it. Mark takes care of your frequent flier accounts, has upgrades only available to him, and can always beat or match a price. Mark is the best and we are so lucky to have him!

A must have !!!

By: Trotamundo

Reviewed on: 01 Mar 2018

I been working with Mark for over 7 years. I travel very frequently and sometimes my plans change as frequently. I have found Mark to be dependable, available at odd times and extremely profesional. He has been able to service our travel needs with wonderful suggestions for high end hotels and tours. I am a staunch believer that quality Travel services are important for us. We travel with a peace of mind and the assurance that if we run into travel Mark will be there to help us. I have recommended Mark to many of our friends..... Sincerely, Trotamundo

Mark is thorough and attentive to detail

By: Nancy

Reviewed on: 11 Mar 2018

I have found Mark to be very thorough and responsive to any and all of my questions or concerns. He has taken care of every detail so we are able to relax and enjoy our trip.

Regent Cruise to South America

By: Robyn

Reviewed on: 12 Mar 2018

Very smooth, he always got back to me in a timely manor when I had questions or concerns.

Best Travel Agent Ever!

By: Lori

Reviewed on: 14 Mar 2018

Mark is so easy to work with. He is patient and handles multiple trips with multiple requests extremely well. He keeps track of all frequent flyer points and programs and makes life very easy for the frequent traveler. I can't imagine why anybody would consider doing this stuff themselves!

Greatest agent

By: Lori

Reviewed on: 14 Apr 2018

Mark had every detail squared away for us. We are so grateful to have had his help.

Efficient and Thoughtful

By: Nini

Reviewed on: 16 May 2018

Mark pays attention to the kinds of trips and hotels we like and always gives us great recommendations. He always responds to our questions and concerns in a timely manner. He manages the details for our trips. We really appreciate all he does for us.

Great advisor

By: Tim

Reviewed on: 14 May 2018

Mark has given me great trip advice on many occasions. Hotels, car service, airplane choice, etc. Plus, when an airline, hotel, or car rental does not go as expected, a call to Mark sets things right in a hurry.

Magnificent Trip

By: Art & Michelle

Reviewed on: 29 May 2018

This was the third trip we have taken with Mark as our agent. Everything was better than expected.

The best for the least

By: Happy traveller

Reviewed on: 27 May 2018

The people next door to us did not have breakfast included in their trip and paid more for their room with no view. They boked online and did not use Mark Simoes. We felt sorry for them and gave them his number!

vista verde dude ranch

By: kaydavis

Reviewed on: 19 Aug 2018

Have worked with Mark for years and he is the best.Good with ideas for trips.Good with attention to details for the trip.Thinks of things I wouldn't.


By: Elder Pines

Reviewed on: 11 Sep 2018

Excellent service! Always available to take my call and handle all our needs

Hawaii trip

By: Kay

Reviewed on: 20 Oct 2018

I always feel so comfortable when Mark is handling a trip for me and/ or my family.Great attention to detail.Thinks of things that need taken care of that I don't.Shares honestly when I should spend more money on something or it's not needed.

He's the best!

By: lori

Reviewed on: 18 Nov 2018

He always takes care of details and knows what we want. Mark is the best!


By: Tom

Reviewed on: 03 Dec 2018

He was great! Very professional/great personality and very accessible

Diplomatic Manager of Multiple Opinions

By: Nancy

Reviewed on: 14 Jan 2019

Mark did an extraordinary job managing our family reunion trip. There were 25 of us and many different opinions of what activities to pursue. He handled all requests with diplomacy and patience. We had a wonderful trip without any conflicts. Everyone seemed pleased with the trip.

Another Great Trip


Reviewed on: 13 Feb 2019

Mark has been our travel advisor for several years. He always puts the experience and the customer first. We are very happy!

Family Caribbean Cruise

By: Nini

Reviewed on: 01 Mar 2019

Mark worked with multiple family members to manage individual preferences with grace and professionalism. There were 25 of us, so it wasn't easy, I'm sure, but all went well, and everyone had a great time.

Working with Mark Simoes, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

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  • Portugal
  • Italy
  • Mexico
  • United States - All
  • Vietnam