Tracy Fiala 

Calgary, AB Canada
Travel Specialties
  • Adventure
  • Food & Wine
  • Culture, History & Arts
  • Safari
  • Independent Tours

Selling Travel Since
  • English

My Background

My passion for travel has taken me to almost 70 countries and all 7 continents. 23 years of experience with Adventure Travel has given me the opportunity to witness some of the world’s most cherished treasures. Such as the unique wildlife of the Galapagos Islands, the ancient ruins of Machu Picchu, the historic churches and tribes of Ethiopia. The epic train Journey Trans Mongolian Railway, climbing Kilimanjaro, a Balloon ride over the rolling plains of the Serengeti, and the Penguins of Antarctica have also been checked off my bucket list. Travelling has also given me a taste for ethnic food and cooking, some of my favorites are Tapas in Spain, curries in India and Peking duck in China. I hope to continue to unravel the mysteries of foreign cultures.

Places I Have Traveled

Reviews and Recommendations for Tracy Fiala


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Knowledgeable, efficient and friendly

By: Mel

Reviewed on: 21 Nov 2014

Tracy has been my travel consultant for several years. She always provides me with the information I need to chose the travel company/tour/ flights/insurance and acquire the visas I need for holiday planning, and she does it in a timely fashion. And if that isn't enough, she provides me information in a friendly manner and she shares information she has gathered from her travels in order to improve my travel experience. As for my most recent trip booked brought Tracy, she did a great job as always.


By: nek

Reviewed on: 18 Nov 2014

Excellent trip to Iceland, would recommend it to anyone. Adventure packed, lots of exercise and the environment was unique. Everything about it was great.

Professional Travel Planner

By: Maxine13

Reviewed on: 10 Feb 2015

Advised how to optimize my time in balance with the many extra opportunities she had at her disposal. The trip was relaxed with every day filled with new adventures, scenery, historical sites and learning about the many cultures along the way. She is presently planning my next trip.

Trip Review, Costa Rica

By: Denise

Reviewed on: 09 Mar 2015

First off, thank you Tracy for your non-stop help. You were always willing to help me out and reply to my emails in a timely manner. The trip was fabulous, stayed at my brother's condo!! The flight was jammed going to Liberia, but we had lots of time at the Houston airport (shopping/eating). Flight back was very tight for my kids with the 70 minute connection. They carried on their luggage. Some passengers on the Liberia flight did not make it. For my flight from Liberia I upgraded to row seven so that I could get off the aircraft quickly. This was a smart thing to do. I had my Nexus card and I went incredibly fast through both customs. I highly recommend that people get this card. I was able to have time for a quick lunch. American Airlines provided so so service, they only came through the cabin once offering drinks (Houston - Calgary leg). I would have no problem flying with them again. Thank you again Tracy, I would definitely have you as my travel agent. Denise

Very efficient!

By: law

Reviewed on: 22 Mar 2015

Tracy managed to put together our trip under very short notice requiring her to be available after hours and even while travelling herself. She worked quickly and efficiently, going the extra mile to make sure our trip was the great success it was. She is an excellent ambassador for Quark Expeditions.

Great customer service!

By: CTonhauser

Reviewed on: 06 Apr 2015

Tracy was a huge help in coordinating our cruise. Having never been on one before, she recommended places to go, arranged hotels/transportation to the port and was just there when we had any questions once all was arranged. I look forward to having Tracy book our next vacation! Great job!!

Excellent service!

By: Happy camper

Reviewed on: 03 Apr 2015

Very happy with the service. Tracy is never too busy to answer any question; very dedicated obliging and caring!

Always great service and advice

By: Bob22

Reviewed on: 13 May 2015

My wife & I have used Tracy for planning, booking and travel advice for 14 years, and her knowledge of has always been exceptional. She has traveled to most of the places we have wanted to visit and has been able to provide us with great local and specific advice. My most recent trip was to Nepal for a trek; Tracy got me great prices and a good selection of choices for my flights. The trek portion was being taken care of by a hiking club, but Tracy was able to fill in the small areas that were covered by the club. We greatly value her knowledge and experience.

Tracy is Great

By: Sara

Reviewed on: 14 Nov 2018

Tracy looks after all the details and makes the traveling experience so relaxing. She is so pleasant on the telephone and responds to email concerns in a very timely fashion.

Tracy Fiala: Above and Beyond

By: TravelHappy

Reviewed on: 14 Nov 2018

This was not a one-time experience. We have been traveling in Tracy-booked adventures for almost 20 years. We keep coming back because she understands what we like to do, she is aware of our personal requirements, and she always comes through with great options. We are small business owners. Last trip something different happened. I had to return to Calgary a week early, before the South East Asia trip ended, for urgent business reasons. Returning involved resolving various travel and existing booking issues, fast, at the least cost. Tracy was amazing in her advice and in her execution. The two of us were really impressed by this service which was Above and Beyond. Most incredibly grateful, and guess where we will book our travel next time.


By: Mel

Reviewed on: 11 Nov 2018

Friendly, professional and efficient service...always a pleasure to work with her.


By: dreamer

Reviewed on: 23 Nov 2018

she was able to get a good price on the cruise including room credit

River Cruise

By: Sam

Reviewed on: 21 Nov 2018

As always Tracy was fabulous. I have never had a problem dealing with her. She is prompt, knowledgeable and helpfu.

Dominican 2018

By: Elder

Reviewed on: 03 Dec 2018

Great, very responsive and helpful with all our questions and last minute changes we had.

Recent Travel

By: Karen

Reviewed on: 04 Dec 2018

Tracy was excellent to deal with and very attentive to every detail and everything that we needed

Fantastic Trip to China

By: Bev M

Reviewed on: 28 Nov 2018

Working with Tracy was a pleasure, she is extremely knowledgeable and was able to answer any questions that I had

Great to work with

By: Sue

Reviewed on: 28 Nov 2018

Tracy was great to work with and always responded in a timely manner with answers to our questions.

Super Travel Agent

By: JN

Reviewed on: 09 Dec 2018

Tracy worked diligently to find us a complicated flight plan that included Taipei, Jakarta, Koala Lampour and Bangkok. Our plan included a specific time line that had to coincide with an American group. she also included much additional information that alleviated many of our questions Thanks to Tracy's valuable input, we had a wonderful vacation. I would definitely recommend her as a great agent to work wit.h

Great Holiday Guidance

By: Sharon

Reviewed on: 08 Dec 2018

Tracy was very helpful and nice to work with. She was very prompt with answering all of my questions and concerns and sent additional info that we found helpful for our holiday! I would definitely recommend using Tracy to help plan and book a holiday with!

cook islands


Reviewed on: 14 Dec 2018

Tracy did a super job


By: bh13

Reviewed on: 26 Dec 2018

Tracy is helpful and conscientes.

Travel dec 27-30, 2018

By: number 1 client

Reviewed on: 12 Jan 2019

Very good, will continue to book trips with Tracy

Praise for Tracy

By: Larry

Reviewed on: 29 Jan 2019

She consistently exceeds all of our expectations. She is knowledgeable of all forms of travel at all budgets in all parts of the world and is able to put together travel options with wide ranges of activities and price points.

Tracy’s Great

By: BJ

Reviewed on: 01 Feb 2019

Tracy was great....always ready to answer questions and give suggestions about ferry and plane connections while planning a catamaran trip in Thailand. While we were in Thailand a tropical storm hit...Tracy even contacted us and was willing to help with new travel arrangements...air tickets....will use Tracy again!!

Great Trip Great Work by Tracy Fiala

By: Carolyn

Reviewed on: 10 Mar 2019

We have worked with Tracy several times in the past. We trust her to find the best on the ground operators for the best price. She always delivers! On this trip we went through several iterations as it evolved. She was always patient, yet whenever I emailed or telephoned, she got back to me right away. This was a complicated trip and at the start we were talking to several other operators, but it was clear that Tracy was the most responsive, had great ideas and was clearly going to be much cheaper than anyone else for what seemed comparable products. We can give Tracy only our highest recommendation and the next time we do something similar, I am sure she will be the one.


By: Marjorie

Reviewed on: 18 Feb 2019

Great! Tracy is always helpful, she is quick to reply to any inquiries.

Trip Sri Lanka

By: pat

Reviewed on: 22 Feb 2019

Excellent. She was prompt in answering emails and questions. Very friendly and efficient. Our trip ran smoothly and she seemed very knowledgable re travel industries and gave some good advice and recommedations.

Tracy review

By: Ilin

Reviewed on: 24 Feb 2019

Wonderful professional and enthusiastic

Mexico family vacation

By: Marv

Reviewed on: 14 Mar 2019

Working with Tracy was amazing. She is truly a professional at what she does.

Tracy is number 1

By: Brenda

Reviewed on: 23 Mar 2019

Always excellent

So Bubbly

By: DCovey

Reviewed on: 02 Apr 2019

Tracy has replied to my every question without hesitation. She listened to what we wanted. She found us the best place and has helped us through all the back and forths with taking extra family members! Tracy is so easy to work with! We'll definitely use her again!

We can always count on Tracy

By: foodie

Reviewed on: 11 Apr 2019

This is the fourth time we've booked travel through Tracy, and she is consistently responsive, quick, and detail-oriented. Thanks, Tracy!

Tracy was great

By: TimandJack

Reviewed on: 10 Apr 2019

We looked for a last minute deal and Tracy provided us with a number of great options. We chose a resort based on price and availability and for the most part the resort was great. My only issues were the ala carte restaurants were short staffed which gave the impression they wanted guests to use the buffet service which after a few days got old. They were short staffed around the pool areas for cleaning up left over drinks after lazy guests don't clean up after themselves and a lack of prompt service cleaning debris(floaties) from pool.

Family extravaganza


Reviewed on: 05 Apr 2019

Over the 25 years that we have worked with tracy we have always benefitted from her professional , caring approach. Her attention to detail, and awareness of our needs has allowed us to travel in a manner that suits us and affords us the kind of adventures that we have craved. We have recommended her to many of our friends and do so with the knowledge that she will treat them with the same respect that she has given us.

Tracey is great

By: Judy

Reviewed on: 12 Apr 2019

Tracey handled all our inquiries and answered our questions in a very timely manner. Always very pleasant.

She’s the best!

By: Caludette

Reviewed on: 09 Apr 2019

Excellent service once again! Tracy is knowledgeable, personable and very efficient. I trust her with all my travel needs and she has never let me down!

A top-notch advisor

By: Bob

Reviewed on: 19 Apr 2019

We have used Tracy as our sole travel advisor for the past 20 years and she has always done a remarkable job for us. With her travel experiences she has given us great advice is helping us plan our trips. Tracy always seems to find the best flights for us, reasonable cost, good connections and trustworthy airlines. We have and will continue to recommend Tracy to our friends who are making travel plans.

Best Trip Ever

By: Gunner

Reviewed on: 28 Apr 2019

Great Trip Thanks to Tracy!!! When we first talked to Tracy, we had no idea where we wanted to go for our vacation. She gave us plenty of options. We narrowed our search down to Vegas or a cruise. We picked VEGAS for our first trip🤩🤩. She was very professional with our questions about everything. Car rentals, transfers, Ubers etc. We had a great time. Highly recommend Tracy for your travel plans. Thanks Tracy

A review of Tracy

By: Lizbeth

Reviewed on: 01 May 2019

Tracy was very easy to deal with. We went back an forth a few times with me asking for different scenarios and dates. I never felt like I was putting her out or taking up too much of her time. Ultimately we ended up at a wonderful resort that fit everything that we asked for. It was perfect. Thanks for your hard work, Tracy. We had an awesome vacation!

Hawaii cruise

By: Allan & Helen

Reviewed on: 14 May 2019

Very helpful with getting the best price for our cruise.


By: Nora

Reviewed on: 22 May 2019

Fabulous - super helpful

Covered all the eventualities

By: Ross85

Reviewed on: 14 Sep 2015

Suggested the daily order in which I should proceed in the country, also clothing, currency, customs, food choices, tipping and of course important sites not on the trip itinerary that where must see. Very knowledgable, great communicator and efficient in making sure all details where addressed well before the trip began. All in all, a true professional.

professional and friendly

By: BA

Reviewed on: 08 Jul 2015

Working with Tracy was wonderful. She listened to all the requests and gave recommendations when appropriate. I would recommend her and I'm planning to use her in the future.

Would call her again!

By: Sunshine

Reviewed on: 19 Jul 2015

Unfortunately our trip had to be cancelled, but Tracy helped with that as well. Thank you!!!


By: Pat

Reviewed on: 24 Aug 2015

This was a perfectly planned trip. When things went wrong, and they always do, I knew I could count on Tracy to make things work. I wouldn't work with anyone else. Tracy is consistently the best.

Great Vacation

By: Zip

Reviewed on: 11 Sep 2015

Our recent 2 Insight Tours in Eastern Europe were very good and enjoyable. We did Treasures of the Balkans and Highlights of Eastern Europe. Both tour leaders from Insight were very god and one Gregory Redfern (Highlights of Eastern Europe) was outstanding.We learned a lot of history and saw a lot of great sights of the former Communist Block countries which 20 or more years ago would have been difficult to travel in. We covered some 15 countries on the 2 trips and some of the highlights were Berlin and the remarkable rebuilding since the wall was torn down. Romania was very interesting especially the Brasov region and the extravagant parliament in Bucharest. . Another outstanding experience was a visit and dinner in an apartment block built during the Communist era in Sarajevo, Bosnia.On the Balkans tour we spent some time crossing borders and having our passports scanned and stamped.Insight did a great job in assembling these 2 tours.

Great advice from someone who knows travel

By: Beej

Reviewed on: 23 Oct 2015

I thorougly enjoyed my recent trip to Scotland and Tracy was a great help in deciding what to see and where to go. I really appreciated the time and dedication that she took in making my trip run smoothly

Great at making recommedations and getting all those details looked after

By: AnnN

Reviewed on: 19 Oct 2015

This is the second time that I have used Tracy to plan and book a trip and both times have resulted in successful trips that were well put together, enjoyable and good value for the money. I don't like dealing with all the booking details and Tracy handles that like the pro that she is. She also will do the research and recommend trips for me as there are so many out there. She knows the good operators and has good advise.

EXpert Friendly Service


Reviewed on: 23 Oct 2015

Great organization of all our trip related bookings.

Excellent service

By: Bridge

Reviewed on: 03 Nov 2015

Again Tracy provided us with excellent service for our trip, helped us with the travel arrangement and follow with the travel company. Thank you for all the help

great support!

By: bp58

Reviewed on: 25 Oct 2015

Thanks to Tracy for being there checking things out both before and during our trip! It was so nice knowing that she was only as far as an email whenever we had a question.

G Adventure tour of Bolivia

By: satisfied client

Reviewed on: 07 Jan 2018

Excellent, Tracy does a terrific job and cares about her clients.

Awesome travel agent

By: JG

Reviewed on: 07 Jan 2018

Tracy did a great job getting us info on various packages. Very easy and stress free

Adventure travel expertise

By: Dauntless2

Reviewed on: 13 Nov 2015

Tracy was our expert source that made our dream of trekking Kilimanjaro into a reality. She explained all the many booking options and offered great advice that helped us build our adventure package. She took the time upfront to really understand our wish list for the trip and was able to book every last detail to make it happen. She even came up with fun solutions to make the most of a long layover day in a different city. We felt like we had someone who really cared about us every step of the way. I will definitely book again with Tracy and Vision Travel Solutions for my next adventure.

An Unbelievable Experience

By: bythec13

Reviewed on: 06 Nov 2015

Tracy was more of a travel advisor than a travel agent. She not only set us up with a perfect tour option, but she answered endless questions, did all the troubleshooting and made sure every detail was in place. Our trip was flawless and an unbelievable experience - not just on the trip, but the whole process. Service with a smile and then some!

Tracy made it easy

By: Jerry

Reviewed on: 17 Nov 2015

Tracy helped us with every aspect of our trip to Myanmar. We are experienced travellers - experienced enough to know that small group travel is our preferred method of adventure travel to difficult locations. Tracy knows us and remembers our preferences and our style. She recommended the perfect operator for us, Peregrine. She also provided information on the visa process, which we chose to complete ourselves. We keep returning to Tracy for our world travel because she has been there and done that. When we went to Nepal many years ago, Tracy told us we had to stay at a particular guesthouse in Katmandu, because the most interesting people based their trips there. Local knowledge! It was wonderful. We will be returning to Tracy.



Reviewed on: 26 Nov 2015


Exceptional friendly and prompt service

By: Alexandra

Reviewed on: 04 Feb 2016

Tracy is fantastic. Her responses are prompt and she goes out of her way to suggest alternative options and cares about the end cost of the trip as a whole to her customers. Highly recommended!

always good

By: 52Pat

Reviewed on: 07 Jan 2016

Tracy always does a great job. I feel fortunate to have this resource, and to have this fine person to work with.

Great service

By: Kim

Reviewed on: 09 Jan 2016

Tracy was very helpful, and informative. So told of us activities available before we left. What we could expect. It may taking the trip so much easier and less stressful when travelling with children.

excellent in evry aspect

By: Patrick McDougall

Reviewed on: 22 Feb 2016

Tracy goes the extra mile. She is patient, professional and perseverent. I feel fortunate to have access to her solid advice and travel wisdom and in depth experience. I could not expect to find a better travel advisor.

expert, complete and service

By: BA 50

Reviewed on: 18 Oct 2016

This was one place that I really wanted to visit. I knew that I wanted to see and after reviewing many trips, I took Tracy's advise on which tour would full fill my wishes. The tour exceeded my expectations. The tour guide was wonderful. My flights were arranged. The whole trip from start and finish went great. Thank you

Expert Friendly Service!

By: LTovey

Reviewed on: 14 Nov 2016

I really wanted to let Vision know how much I love your help and about the wonderful vacations you’ve helped come to fruition. Cheers Linda
Not Recommended

disappointed with flight seating arrangments

By: flysolo01

Reviewed on: 11 Apr 2016

I really didn't have any problems with the work Tracy did in arranging our tour with Exodus. I was disappointed with our flights. I was travelling with 3 other people and I wasn't with the rest of the group for most of our flights. One of the girls in my group had found the flights we wanted to take months before our trip, We decided to book our flights through Tracy as there were four of us and we wanted to make sure we'd be travelling together and seated beside each other. When I checked in for our departure flights and realized that I was not with the group, I emailed Tracy to let her know of the problem. Sadly nothing changed for the duration of the trip. Having 5-10 hour flights without being with the rest of the group was disheartening to me. For all our long flights, we had to go through the effort of checking at the gate to see if we could be re-arranged or asking people to move for us. In the end it would have been better and cheaper if we booked our flights on our own

Very good service.

By: Travel16

Reviewed on: 21 Apr 2016

Tracy provided very good service, and I would definitely recommend her and utilize her services in the future. She missed some minor details that I had to follow up on with her, but I do understand that things sometimes get missed. However, it proves that you too need to be on the ball when booking a trip and you must scrutinize all the details to ensure everything is in order. You cannot rely on someone else 100%, and nor should you.

Consistently Professional and Caring Travel Agent

By: JL20

Reviewed on: 24 Jun 2016

Tracy has worked with us on many of our adventures over the years. Her attention to detail, and patient and caring approach have allowed for the challenges and intermittent contribution that we 2 professionals have been able to make to the process. Personable, cheerful and competent and knowledgable all go a long way when trying to work with people in our circumstances. Tracy has all of these attributes.


By: JJ

Reviewed on: 21 Jul 2016

Air and London hotel bookings...excellent. The Royal Scottish self-drive was great. The only issue was that I thought I would have a room to myself. Instead we were three to a room - with ensuite.

Excellent Service

By: JennaM

Reviewed on: 13 Aug 2016

Tracy did a fantastic job scheduling our flights for our recent trip. Not only was she quick in responding to our requests, but she was able to find less expensive flights than we could find by ourselves online. I would definitely use her services again in the future.

Went above and beyond to plan my trip!

By: unuser

Reviewed on: 15 Aug 2016

Tracy was awesome - she took all the criteria I gave her for my ideal trip, and she planned it out for me in such a way that it met all of my requirements and remained low-cost. She made sure I had everything I needed to start my trip and was really nice and friendly. I would definitely recommend my friends see her!!

Tracy knows travel and she knows us.

By: Zubi

Reviewed on: 23 Oct 2016

R. and I had a magnificent three weeks in Northern India on our third trip to the subcontinent. Tracy arranged for us to have the very best of all services while we were there by contracting the services of an excellent local tour operator. We are 70. Tracy knew our tastes, our capacity, and our desire to keep going despite our age. Her solutions were perfect. Having traveled with Tracy's recommendations to the ends of the earth for the last 20 years, we can strongly recommend Tracy's services. Travel and have a wonderful time.

A very experienced travel professional

By: Bob & Anne

Reviewed on: 22 Nov 2016

Tracy has been our travel agent & advisor for over 15 years. We greatly respect her knowledge of the travel industry and her personal knowledge of many of the countries and areas that we have been interested in traveling. Her handling of our recent trip to West Africa was complete and professional in every respect. Tracy made the booking with the tour operator, arranged our flights, and obtained all the letters of reference and invitation that we needed to obtain all our visas. She kept in touch with us throughout the entire booking process and the right up until we were ready to leave. We have only the highest praise for her travel services.

A great tour of Italy

By: tilleyboy1

Reviewed on: 15 Nov 2016

Everything went fine & any minor issues were addressed in a timely and satisfactory manner.

Reliable and friendly

By: Carol

Reviewed on: 27 Nov 2016

Tracy consistently delivers expert advice. Her knowledge of products and willingness to listen to customers allows for her to suggest several alternatives. Have never been disappointed.

Great trip thanks to good recommendations

By: Peru

Reviewed on: 28 Nov 2016

Thanks Tracy for the recommendations and booking our trip to Peru and Columbia. All went as planned and we had a great trip. I would recommend this same trip and your services, and I will continue to use your services for our future travel needs. Thank you!

Service with a Smile

By: Brenda

Reviewed on: 02 Dec 2016

Went to Vegas recently and Tracy arranged everything. I told her that we were on a budget and she picked a hotel right on the strip that was clean but not fancy, which worked out just fine. Everything went off without a hitch. Glad we used her. Now we'll see how the Thailand trip goes!!

Beth McCracken's Chile/Argentina trip

By: Beth

Reviewed on: 15 Dec 2016

Overall, the trip went as planned. The only problem was that the 4 hour layover on the last day in Buenos Aires was not long enough to get between the local & international airports. If my international flight had not been delayed, I would have missed the flight. In hindsight, I would have spent less time in Santiago, more time in Patagonia to explore the glaciers and put in the effort in to get Brazilian visa to see the Brazilian side of Iguazu Falls. Overall, Tracy did a very good job of making arrangements per my request.

Last minute traveler.....

By: Fritslo

Reviewed on: 10 Jan 2017

Booking vacations takes a lot of time, effort and planning. The last two vacations I have taken, I have utilized the services of Tracy Fiala. She is awesome! I had a bit of an idea of what types of vacation I wanted, but no idea of where to go. For the first vacation, I spoke with Tracy and she came back with some great ideas and good adventures. She mentioned a G-Adventure tour through Costa Rica. This is not even something I imagined doing before. So I booked the tour last October and it was one of the most amazing things I have ever done. I even did zip lining as recommended by Tracy. Absolutely fantastic and exhilarating! My second vacation was really short notice and during Christmas time, but Tracy was able to find a great trip for me to the Mayan Riveria! The trip was beautiful. Tracy listens to what you want, provides you with various options and works with crazy schedules to book a great vacation. I recommend her highly and will be using her again next this year!

Professional and Knowledgeable

By: Sandra

Reviewed on: 09 Jan 2017

Tracy is an award winning Advisor...and it shows! Her extensive knowledge and attention to detail was outstanding. I would highly reccomend Tracy.


By: m

Reviewed on: 01 Feb 2017

good, very responsive to requests Would have preferred an extra day at the end of the trip. My early morning flight out meant I missed the last 1/2 day & lunch of the trip.

New Zealand flights

By: Bracken

Reviewed on: 04 Mar 2017

Tracy was so good to work with. She gave great information and advice and took the time to make sure I'd considered my options. She got me seats by calling contact at airlines and got me a better price than I could have found myself online. Everything went perfectly on the trip. I am so glad I found her.

Climb aconcagua

By: Mountaingoat

Reviewed on: 06 Mar 2017

Allways great,she has done so many things

South America - Mountains, Wine, Gauchos, Waterfalls and Carnaval

By: Ross

Reviewed on: 06 Mar 2017

Comprehensive planner who proposed multiple options and detailed plans to meet my travel requirements. A real problem solver with an ability to explain how I could make the most of my travel experience - very detailed.

Another excellent adventure

By: Larry

Reviewed on: 16 Mar 2017

Tracy is the greatest. We became customers of hers 12 years ago because we wanted to go to Africa and wanted to deal with someone who had actually been there. She did a great job putting together our trip then and has done great jobs ever since. She has a clear understanding of what we're looking for in travel and has never disappointed us in achieving that goal. We have recommended her to our friends.

Punta Cana

By: Shab

Reviewed on: 21 Mar 2017

Tracy was wonderful to work with in booking my trip to Punta Cana.

Dominican Vacation March 6-13

By: Charmaine James

Reviewed on: 21 Mar 2017

Tracy was very fast and efficient in getting necessary information out. When questions were asked she worked quickly to get answers for the entire group. She is a wealth of information and I would use her again to book another vacation

Helped plan a fabulous trip in New Zealand

By: Linda

Reviewed on: 24 Mar 2017

I love working with Tracy. She listens to what we want, and helps me choose the trip that meet my particular needs.

No worries

By: Peru

Reviewed on: 06 Apr 2017

Excellent service. Tracy was great at communicating, prompt service and covered all the bases we were looking for plus some. We got ourselves confused in the planning at one point and barraged Tracy with phone calls for clarification and she dealt with each one with patience and friendly service. We will definitely work with Tracy on future trips and would highly recommend her services if you are looking for a great travel agent who is knowledgeable and dedicated to her clients.

Great Work

By: p52@Patrick McDougall

Reviewed on: 05 May 2017

Excellent. She is responsive, available and capable. The best travel person I have ever worked with.

Great travel advisor!

By: bp

Reviewed on: 22 May 2017

Tracy is wonderful; always finds the answers to my questions and is so supportive!


By: Lynda

Reviewed on: 29 May 2017

Tracy is always very friendly and helpful. She makes great recommendations, but recognizes that I am a control freak and that I like to do things my own way. I have booked a couple of trips with Tracy and will continue to do so in the future.

A very experienced travel professional

By: Bob W

Reviewed on: 09 Jun 2017

We have used Tracy for nearly all our travel planning and booking for over 15 years. She has always been great with her advice, she has traveled to so many places and has first hand knowledge that she is able to share. She remembers all the little things that we need to get organized for our trips. She always seems to be able to get us great airfares even when we are flying to obscure destinations. Our trip to Nepal went great, we had good flight connections and Tracy booked the seats for our return flights before I had even thought about doing it.

Amsterdam to Budapest river cruise with Uniworld

By: Peter B.

Reviewed on: 27 Aug 2017

We have worked with Tracy on many overseas vacations over 17 years. Her performance has always been top rate, as in this case. Here she scored big by bringing the Uniworld 2 for 1 deal to our attention. We bought the package the very next day. She followed up with advice and documentation perfectly in her accustomed manner.


By: Wayne

Reviewed on: 17 Sep 2017

Tracy did her usual great job in booking our recent trip to Madagascar and Mauritius. She got us good flights and a good tour of Madagascar with Exodus . Tracy has been a great help to us on almost all of our trips taken over the past 20 years.I have no hesitation in recommending her as she is a very experienced travel advisor.

Russia river cruise


Reviewed on: 30 Sep 2017

Trip planning was great

Spain and Andorra

By: mad

Reviewed on: 01 Oct 2017

It was excellent. Very competent.

baltic trip

By: Dr Bob

Reviewed on: 04 Oct 2017

excellent to work with.

Baltic Cruise

By: Sandy

Reviewed on: 06 Oct 2017

Working with Tracy was excellent not only in preparation but also in follow up after the tour. She continues to be our first choice for travelling with her knowledge and concern for us as customers. I have in the past and will continue to recommend her to my friends for travel advice and support.


By: BB Queen

Reviewed on: 30 Sep 2017

Tracy was great and was patient with all my questions and changes. She made good recommendations and short listed accommodations for us. We were happy with our choice from her options and were thankful that she could access flights that we weren't able to see online. I'm so glad we used her services.


By: Canmornian

Reviewed on: 29 Sep 2017

Exceptional. She was great and the whole airfare was arranged in minutes.

Well done

By: tilleyboy

Reviewed on: 09 Oct 2017

friendly, knowledgeable and punctual

Batltic States, Scandinavia, Germany & Poldan

By: Joyce Johnston

Reviewed on: 25 Oct 2017

I've worked with Tracy for more than 20 years. She knows my travel likes and dislikes. When I talked to her the other day, she took down a couple of items to follow up on that were not under her direct action.

Oceania Cruise

By: Darlene

Reviewed on: 20 Oct 2017

Excellent customer service. Tracy looked after all details and questions for us in a timely manner. She booked the excursions for us as well as transfers. Everything went very smoothly.

South America with G Adventures

By: Al and Greta

Reviewed on: 18 Oct 2017

We've worked with Tracy for years. That tells you something.

Thailand trip

By: mara

Reviewed on: 03 Nov 2017

Tracy is always available to answer any questions and deal with any concerns. She is friendly and easy to deal with.

Great Service.

By: B13

Reviewed on: 30 Oct 2017

Definitely positive!

Great Understanding...superb satisfaction

By: Jeanette

Reviewed on: 05 Nov 2017

Good work getting us our money back at Victoria Falls ...super seating on flights to USA!

Knowledge and friendly

By: Brigitte

Reviewed on: 28 Dec 2017

Tracy is a fantastic advisor who looks after all my travel arrangements competently. She is klowledgeable , friendly and always gets back to my questions in a short time.

A great experience!

By: Satisifed customer

Reviewed on: 25 Jan 2018

I have to admit, I'm not someone who ever uses travel agents when it comes to booking my own personal travel, but I was really happy with the services that Tracy provided. She was super helpful in planning my trip to India and spent of a lot time going back and forth to make sure that my itinerary was customized to my liking. I would definitely recommend her to anyone who wants to have all of their travel plans taken care of for them without having to worry!

Panama Cruise

By: Sandy

Reviewed on: 01 Feb 2018

Excellent: When Aeromexico changed our flights and "MESSED UP" she was able to correct the problem on a SUNDAY, her day off. Always committed to customer service....

Recent trip

By: Mick

Reviewed on: 31 Jan 2018

Tracy made booking our trip easy.

Very helpful travel agent :)

By: george

Reviewed on: 08 Feb 2018

Very helpful, if she didn't have an answer she would get back to u the same day and she even called us back after hours when we left her a message

Galapagus Amazon

By: Fred

Reviewed on: 22 Feb 2018

Great and Knowledgable to work with

Ecuador and Galapagos

By: The best is yet to come

Reviewed on: 22 Feb 2018

We enjoy and appreciate Tracy’s guidance and recommendations for our trips. She is well informed and incorporates feedback from previous travellers to direct us to excursions , lodges and hotels we enjoyed.

Amazing Adventure

By: Sylvia and Bob

Reviewed on: 25 Feb 2018

It was really good. She planned an incredible trip for us. She set up tours exclusively for our group of six and everything worked and was awe inspiring.

Great from start to end!

By: Valentin

Reviewed on: 01 Mar 2018

I have contacted and booked few trips with travel agents before so I can compare. Tracy was amazing from the beginning to the end, she carefully listened to my family wants in our next vacation and found us great choices. We have changed our minds quite a few times where we wanted to go but Tracy was always very patient with all our changes and requests. If you want a care free and great experience with your traveling I would definitely recommend you to call Tracy! Looking forward to book our next vacation with you soon!

Tracy is our favourite !!

By: Kwt

Reviewed on: 10 Mar 2018

Tracy is always enthusiastic and full of travel ideas and options She is very flexible and not irritated by our changing decisions or requests Her experience is very helpful when weighing alternatives and her proactive input opens up new ideas for adventure and exploration


By: Jj

Reviewed on: 18 Mar 2018

It's always a pleasure...she has been my travel agent for years

Great job as always!

By: Claudette

Reviewed on: 13 Mar 2018

Tracy makes traveling so easy as she is so knowledgeable and competent.

My favorite travel consultant!

By: Cellery

Reviewed on: 23 Mar 2018

Tracy has been my go-to pro for many years and has coordinated my travel to all corners of the world. She is fun, knowledgeable and very accessible and has the skill of knowing exactly what will work for me. I have never been disappointed with her plans. 😀

Sri Lanka

By: Marguerite

Reviewed on: 05 Apr 2018

Tracy is always pleasant and responsive. Her work is thorough and accurate. I enjoy having Tracy as my consultant. No question is ever too trivial to reply.

Pandas and warriors

By: Myron

Reviewed on: 21 Apr 2018

Tracy was great she listened to what we were after and delivered the goods.

A Kind & Helpful Person

By: N

Reviewed on: 03 May 2018

Tracy was a pleasure to correspond with, she took all our requests and planned us a lovely trip. Thank you!

Trip to Gold Coast

By: Sandy

Reviewed on: 21 May 2018

Everything went well on trip down and back with Air Canada's direct flight Vancouver to Brisbane. Thanks Tracy

Balkans and Albania 2018


Reviewed on: 09 Jun 2018

Excellent. Tracy is attentive and responsive to my requests. Goes the extra mile.


By: Jannette

Reviewed on: 20 Jun 2018

Tracy was very patient (Lost count of how many times I had to have my itinerary resent, due to my losing it) and informative. She also set us up in a really nice hotel for the day after our Inca Trail Hike. We were very appreciative!

Tracy knows her stuff !!!!

By: Barbara

Reviewed on: 18 Aug 2018

Tracy is efficient but more importantly, she has been there and done that. She knows about where you are going and can advise you accordingly. She has a passion for travel and shares that with everyone that will listen, I love her. I have also traveled and worked extensively in the field and continue to work with Tracy and refer Tracy to others. I can't speak highly enough of her. Thank you Tracy for all you do.

Another Excellent Adventure

By: JC

Reviewed on: 12 Aug 2018

Tracy Fiala is an outstanding travel advisor. She's responsive to the questions and concerns of her clients and is timely with her responses. She seeks to understand clients needs and so can offer good advice. She's one of the best and I highly recommend her!

Ireland visit

By: sandy

Reviewed on: 10 Sep 2018

All work with Tracy is professional but very friendly and flexible with any questions or changes we might request. Always looks for the best deal for flights.....


By: GG

Reviewed on: 07 Sep 2018

We love working with Tracy. I call her when I am considering a trip, before actually booking, to get some background into the possible trip. Once committing to a trip she answers emails or phone calls quickly and her information is very precise. Yes we will continue to work with her.

Trip to the Stans

By: Wayne

Reviewed on: 11 Sep 2018

Excellent. Tracy was able to assist us in getting Visas and booking the trip along with the transportation. Everything worked out as planned thanks to Tracy's assistance. Tracy has been our travel adviser for 20 years and I hope she can carry on doing it for another 20 years


By: Traveller

Reviewed on: 26 Sep 2018

Good. She answered all my questions & always followed up on things if I had questions that she needed to ask the tour operator, etc. I would recommend Tracy, & will definitely utilize her services again.

Japan Sept 2018

By: M Duggan

Reviewed on: 03 Oct 2018

Excellent. Tracy is organized and quick to follow up.

Tracy Fiala Review

By: Allan & Greta

Reviewed on: 25 Oct 2018

Tracy is great. Has lots of travel knowledge and experience. We trust her to get our plans together and she ensures there's no serious glitches. We've dealt with her for many years and plan to continue.

Tracy Fiala review


Reviewed on: 24 Oct 2018

Always upbeat and enthusiastic a Always available Always helpful and knowledgeable with options and ideas

Bike & Sail in Croatia

By: Shannon

Reviewed on: 27 Oct 2018

Tracy has booked adventure travel trips for me for approximately 10 years. I have moved provinces twice since living in Calgary and continue to utilize Tracy to book travel as I know that she will exceed expectations. Tracy’s attention to detail is impeccable. She gets to know her clients well and is able to tailor recommendations based on what she knows her client will enjoy. I recently finished a bike & boat trip in Croatia where Tracy booked accommodation, rental car & then bike/boat portion of the trip. From beginning to end the trip was magical, largely in part due to Tracy’s fantastic recommendations. I believe Tracy should be recognized for her excellent customer service. I have and will continue to recommend Tracy to friends.

Explore trip to India

By: Bonnie M

Reviewed on: 07 Nov 2018

Fantastic as usual. Every time I had a question I got answers right away. We had a wonderful time in India. All our pre and post accommodations were set and transportations to and from the airport. Flights were good. We were to fly home from Delhi directly to Vancouver; it was booked that way they a week before departure Air Canada cancelled that flight. Would have been nice to fly direct but not Tracy's fault that Air Canada did this!! Thanks Tracy for all your wonderful work. I would highly recommend Explore.

Working with Tracy Fiala, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

Explore with the Best

Virtuoso Advisors are constantly pushing the boundaries in unique travel experiences.
Alliance programs are unique tailored experiences exclusive to travelers working with Virtuoso Travel Advisors.
learn more
  • Antarctica
  • China
  • Ecuador
  • Iceland
  • India
  • Italy
  • Kenya
  • Morocco
  • Peru
  • Russia
  • South Africa
  • Tanzania
  • Thailand
  • Turkey
  • Vietnam