Travel Specialties
Interests
- Family Travel
- Culture, History & Arts
- Honeymoons
- Escorted Tours
- Independent Tours
Destinations
- Italy
- France
- Mexico
- United States - All
Selling Travel Since
1980
Languages
- Italian
My Background
I have always had a passion for travel. Growing up I was fortunate to travel to Italy a few times as my parents are from the Northern Italy region of Friuli which is north of Venice. I was able to spend a summer with my grandparents, aunts, uncles and cousins when I was in high school. I still have family in Italy and try to visit as often as I can. My father’s home growing up is our family home in Italy.
Once I graduated from High School I enrolled with Braniff Education Systems and did a study course from home and then moved to Dallas for their residency program. I returned from Dallas and started selling vacation travel with some corporate travel in 1980. I changed positions in 1983 and worked at a meeting/incentive company for two years. I stayed home for a year after the birth of my first child and when I returned to travel I was a full time corporate agent. In 1992 I helped start a new travel agency and sold leisure, corporate and group air and helped with group land extensions pre and post travel. I also handled the Airline Reporting Corporation Reports and managed the office.
In 2012 I left the industry to pursue another career and found it was not what I was looking for. I was fortunate that a co-worker now my manger pursued me during that time to come back to travel. I am back home and loving it!
I am solely selling vacation travel and specialize in Italy. I enjoy selling Europe as well as the South Pacific and Caribbean. I enjoy selling all-inclusive resorts in Mexico and the Caribbean as well. I love Walt Disney world. and look forward to my first trip to Disneyland this December 2013. Disneyland was Perfect! I love the original park and the size.
Puerto Vallarta April 2015. My first trip to this town which I fell in love with. It offers the Ocean and the Sierra Madres.. I think you get the best of both worlds and it truly felt authentic. June 2016 - Rome - Vatican Museum and St Peters - Florence (My Personal Favorite Italian City) - Duomo and Day trip to Cinque Terre - Udine and Palmanova (walled city in the shape of a 9 pointed star). April 2017 Cabo San Lucas. I was able to see the town of San Jose Del Cabo as well as the Corridor and Cabo. June 2017 - La Jolla, Coroando Island and Mission Beach. Some great breweries if you enjoy beer. AMA Rhine River Cruise November 2017. Amsterdam - Anne Frank House and Stedelijk Museum are a must see for history. The towns on the Rhine were captivating - Cologne (Germany), Rudesheim (Germany) , Strasbourg (France) and Breisach (Germany) and ended in Basel Switzerland. My first experience on a River Cruise and highly recommend this.
Italy September 2019 -Cortina D Ampezzo and Tre Cime Di Lavoredo in the Italian Dolomites. Beautiful anytime of year.
Sedona/Paige Springs and Jerome Arizona December 2018.
Places I Have Traveled
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Reviews and Recommendations for Gianna (Jenny) Serena
98%
of 143 guests
recommend
recommend
Virtuoso Verified Traveler
All reviews are from confirmed guests sharing exclusive insights
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Recommended
Vacation to New Zealand and Australia
By: Steve28
Reviewed on: 06 Jan 2015
I am happy to provide a five star grade to our entire trip. From the flights to the hotels to the excursions, everything was exceptional! We consider this trip one of the very best we have taken.
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Recommended
Great
By: SLD1114
Reviewed on: 06 Jan 2015
I worked with Jenny on a recent trip my mother took to San Juan, Texas to visit her mother. Jenny was so nice and accommodating. Went above and beyond! Would work with her again and recommend her to anyone.
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Recommended
An adventure of a lifetime
By: PJ
Reviewed on: 08 Jan 2015
Jenny provided an awesome Australian itinerary for our family. She listened to what we wanted to do, went about setting everything up and encouraged and helped with revisions as we and she read and heard about different things there. She kept within our budget and had everything planned for us and the 19 day trip went extremely smoothly. We started out in Sydney for 4 days, traveled to Cairns for 4 days, then on to Ayers Rock for 3 days, Port Lincoln for 2 days, Adelaide for 2 days and Melbourne for 3 days ending with New Years Eve in Melbourne. We got to see and do things people only dream about. We will definitely be using Travel and Transport and Jenny for our next international travel.
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Recommended
disney dream cruise
By: todd
Reviewed on: 21 Feb 2015
Great trip! We did the 4 day Disney Dream cruise from Port Canaveral to Bahamas and castaway cay. We have a family of five with three small kids and each of them had their own bed which made the sleeping arrangements amazing. we had bad weather and could not dock in castaway key. I guess this is a very rare event. The only negatives I would say is we should have done the late seating dinner because it seemed to flow better, and the ship had too many passengers at 4000 plus 1500 crew it was crowded when everyone was going to the big ship events.
Recommended
Very Professional Friendly Service
By: Dennis
Reviewed on: 26 Feb 2015
The Bellagio was wonderful! We had a great time! The Virtuoso coupons worked like a charm!! Jenny did a terrific job!!!
Recommended
Thanks for putting it all together
By: Mike
Reviewed on: 02 Jun 2015
Our trip to Europe was a long time in the making, with many changes along the way, but Jenny kept it all together and was very patient as we put together our itinerary. We made things a bit harder on her because in some cities we were able to use our own hotel points to secure our own lodging, but Jenny kept it straight. She was consistently upbeat and cheerful and a fantastic help, particularly in arranging the travel between the 5 cities we visited. There's no way we could've begun to put together a trip this complicated by ourselves. Many thanks to Jenny for all her help!
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Recommended
Expert Friendly Service
By: Hawkeye
Reviewed on: 26 May 2015
Jenny provided our options in a timely and friendly manner. She was matter of fact in explaining the insurance needs and options. She presented many options for side trips and supplied many resources for us to use. She was timely on following up on payment deadlines. The trip was a success. I thought The hotel rates seemed high. I know Internet rates carry more risk. But I would think insurance would be available there as well.
Recommended
Very professional and helpful!
By: Linda7
Reviewed on: 20 Jun 2015
We had a wonderful flight and trip to Vegas. No connection or check in problems going or returning. Thanks, Jenny!
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Recommended
very helpful
By: Lou
Reviewed on: 14 Aug 2015
The trip was possible with Jenny! She helped us get people from 4 different areas to meet at the right places at the right times. Thanks again for all the help. Quite a trip we had!!!
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Recommended
Fantastic help booking our trip
By: Woody
Reviewed on: 06 Jul 2015
Jenny always does a great job and thinks of the small details that matter. No one does it better.
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Recommended
Alaska Trip
By: Janet B
Reviewed on: 11 Aug 2015
Trip was great; we had a good time. Layover in Seattle was kind of long and we were tired. But for the price, it was good. Thanks for all your help in setting it up for us.
Recommended
Awesome is the one word to describe my trip!
By: Brenda
Reviewed on: 17 Aug 2015
Jenny, you are awesome! Our trip went without a flaw. The documents you sent in advance were perfect. The hotel was fabulous and the train ride from Prague to Salzburg was so nice. Thank you for everything you did to make our trip exceptional. We would do it all over again, if we had the chance. Thank you, thank you, thank you.
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Recommended
Awesome trip to Belgium & Germany
By: Ernie
Reviewed on: 08 Oct 2015
<p> My thanks to Jenny for her work, making our trip to Belgium, Luxembourg, and Germany a great experience. It went beyond my expectations. I picked the cities, Jenny found the hotels and arranged the Euro-rail pass. She asked the right questions &, made terrific recommendations on properties. I found them all to be good choices because of location, professional & friendly staff, great food and in house bars, and great views. Our choice of the Titanic Deluxe in Berlin put use in the middle of everything I wanted to see; it was a delightful surprise. </p>
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Recommended
Mike Kalisek
By: Mike
Reviewed on: 29 Oct 2015
The trip Jenny set up for my Mom and I was incredible and truly spectacular. She was very good to work with on the entire itinerary and made our travel plans very much worth while. She was definitely a charm to work with. Thanks. Mike Kalisek
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Recommended
Very Helpful
By: Deone
Reviewed on: 05 Nov 2015
Jenny was very helpful. She spent a good amount of time helping us figure out our trip abroad. Even though we were difficult to work with she continued to give great advise and service
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Recommended
Exceptional Service
By: Wanda
Reviewed on: 07 Dec 2015
Jenny went above and beyond to handle this trip .... way to go!!!
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Recommended
A Fabulous Trip
By: Elliott58
Reviewed on: 04 Jan 2016
All airline connections were fabulous. The Hotel we stayed in Friday PM before we boarded the ship was a delightful surprise... their "Included Breakfast" was the best we've ever seen. What can I say about Holland America - the cruise was elegant. I did not think about the office all week !
Recommended
Great experience
By: Jason71
Reviewed on: 05 Jan 2016
Thank you for your efforts to make our trip an enjoyable experience. Everything went well and I would definitely use your services again for a future vacation get away and recommend you to other folks looking to do the same. Happy new year.
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Recommended
Tropical all-inclusive trip
By: nala
Reviewed on: 10 Jan 2016
We recently visited the Playacar Palace as a party of 8. Although we went during a busy travel week, we did not have any difficulty finding chairs on the beach and were able to eat dinner together as a party of 8 all but one evening when we did need to accept two different tables for seating. The service staff at this property are very attentive. The public relations people were also helpful. We had ocean front views and I believe all of the rooms include mini fridges that are re stocked daily as well as an in room hot tub. It was a pretty setting right on the beach. My family enjoyed the beach volleyball. We also enjoyed accessibility to Cozumel and the reciprocity of our all- inclusive situation at the sister property. The Cozumel Palace property is well-situated to provide snorkeling and scuba diving can be arranged there. We had a terrific time. Be advised--your resort credits can be tricky to use and everything you might do with them carries a 16% service fee that you must pay.
Recommended
Excellent Customer Service
By: Marcia
Reviewed on: 07 Jan 2016
Jenny was extremely helpful in booking my package to the Rose Bowl. Sales of this package were going very fast and Jenny went to great lengths to make sure I got this trip booked. I would highly recommend Jenny as a travel consultant to anyone!
Recommended
Great travel planner- Excellent communication
By: Landp
Reviewed on: 07 Jan 2016
We were very pleased with all the arrangements and excellent accommodations. We had a great trip and will consider using your services again. Thanks to you.
Recommended
Prime sport
By: Sandman
Reviewed on: 10 Jan 2016
Prime sports was real good. Everything went well.
Recommended
very good service, friendly
By: Mick
Reviewed on: 10 Jan 2016
Jenny was very helpful in getting the best rate for what we needed. Helped us with a gift certificate as a gift too and was very pleased with the results. I would certainly recommend Jenny to our friends and family.
Recommended
Family Cruise
By: AS
Reviewed on: 15 Jan 2016
Jenny did a fabulous job of booking our trip. We went on a cruise with extended family for a wedding, my nephew go married on St Thomas. Jenny made sure we were all able to sit and eat together, our rooms were near each other (without being too close), and everything went perfectly. The wedding was gorgeous, they were married at Bolongo Bay on St Thomas, and they were very friendly and accommodating. My mother-in-law does not get around real well and Jenny was able to reserve a wheelchair for her to use while on the ship which made it so much easier on everyone. I am very glad we all booked through Jenny, it made coordinating for the group so much easier and Jenny was always available or questions. She did a wonderful job.
Recommended
Helpful and friendly in recommendations.
By: Mauifun
Reviewed on: 23 Feb 2016
Beautiful island.....relaxing but plenty to do. Facilities were excellent.
Recommended
Expert Advice, Great Customer Service
By: J & P Photography
Reviewed on: 26 Feb 2016
I have and will continue to recommend Jenny to all my friends and family for their travel needs. She works hard so you don't have too. Listens to what you are wanting from your vacations and set you up, every step of the way. Professionalism at its best. As always Jenny, Thanks.
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Recommended
VERY GOOD SERVICE
By: STEVENT673
Reviewed on: 22 Mar 2016
Jenny helped us (11 people) plan a trip to Puerta Vallarta, Mexico. Everything she provided was great. Very patient in working with us and had great ideas. I would recommend her to anyone needing help in planning a trip.
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Recommended
Very responsive and very pleasant to work with
By: Julie58
Reviewed on: 11 May 2016
Jenny was very helpful and took over planning my trip when another employee was unresponsive (I think she was ill.) Her documentation was thorough and she patiently put up with my requests to upgrade, contacting the resort several times for me.
Recommended
First trip!
By: RJGHTS
Reviewed on: 06 Jun 2016
Appreciate all the planning help and tips! Thanks!
Recommended
Great person to help you with your trip
By: KC
Reviewed on: 24 Jun 2016
We just returned from a 9 day trip to San Francisco with all the family nine in all. Jenny did an excellent job with fight plans and our hotel. Every thing went as planned and we were able to see all the sites we wanted to see. I would recommend Jenny and Travel and Transport to plan your next trip.
Recommended
Great Service
By: Patrick
Reviewed on: 25 Jun 2016
There were no issues. The trip went as planned and everyone had a wonderful time and travel experience. Thank you for all the help in making my grandchildren's visit to Texas a great trip and a wonderful time for all.
Recommended
Professional & Fun To Work With
By: Fritz
Reviewed on: 29 Sep 2016
We returned to Jenny because of several positive previous experiences with her. Working together to craft a wonderful trip was a joy. Starting with a basic cruise that we selected, she persevered in finding air travel and accommodation options that suited our needs better than those offered by the tour company. We felt very well prepared for our travels when we set out. Along with the travel planning, we enjoyed sharing travel stories with her. We hope she can help us with future trips.
Recommended
Arthrex trip
By: Lynne
Reviewed on: 05 Aug 2016
I can't say how awesome Jenny was. Every single plan was perfect. Right down to the excursion tickets being slid under our door on the first day of the cruise. Sweet to talk to, and so efficient and dedicated to her people. You were awesome and I have referred you and would use your services again in a heartbeat
Recommended
Perfect Trip
By: Barb
Reviewed on: 19 Aug 2016
Trip was wonderful, everything was planned perfectly and I felt that Jenny made sure everything was covered before we left. Will definitely use her again and have already recommended her to a co-worker.
Recommended
Expert friendly service
By: Marcus2016
Reviewed on: 08 Sep 2016
We had an awesome experience. Thank you.
Not Recommended
Difficult communication
By: Travel2016
Reviewed on: 30 Sep 2016
I had many issues working with Jenny. She claimed she was trying to fax me materials when I not only didn't give her a fax number, I don't even have a fax machine so that was a complete fabrication. She would forget the places we were going. She put the wrong dates down in several emails. She had the wrong ports listed for our cruise. All in all, I will not use travel and transport to book anything again and I recommend you also go to another site. I have had great experiences with Gate 1 and other booking agencies. Additionally, the prices quoted were more expensive then the majority of the hotels and excursions I found with a quick online search. I am extremely disappointed in the service and I will not be using you again.
Recommended
Charming Italian Honeymoom
By: Eric & Heidi Rodriguez
Reviewed on: 14 Mar 2017
Jenny was an amazing agent for our honeymoon! We planned our trip a year after our wedding and she took the time to listen and make it as special as it could be. We went to Italy and she is definitely an expert. She provided great detail and we did not ever feel lost, from planning to leaving our home to getting back. Her suggestions were a wonderful combination of romantic and cultural. We are hoping to go back to Italy very soon and will 100% utilize Jenny’s services again.
Saluti a tutti!
Recommended
Honeymoon in Cancun
By: HayDeb
Reviewed on: 24 Sep 2016
The resort of Hyatt Zilara was awesome. The staff was extremely friendly and helpful. All the food was great and there is a variety. There is only 4 restaurants on the resort. The workout facility looked really updated and they have different classes daily. The pool was nice and warm and you never felt crowded. The cabana on the pool are first come first serve though. The beach is extremely clean. Our room had a reserved cabana on the beach which was very comfortable. Every night they have a show for the guest which was nice. Plenty of different trips that you can plan and go on while there. The room was gorgeous. The cleaning staff did a great job. During the week they even left us different goodies. A nice treat that we did not expect was the hotel had a sea turtle conservation. During the evenings they release baby sea turtles into the ocean. That was a great experience during our stay. My wife and me would go back to that resort.
Recommended
You set up a good one again
By: wayne
Reviewed on: 02 Oct 2016
It was great Everything. So beautiful....My husband caught a cold the last 2 days....then had to share it with me when we got home so I have been sick for ten days...I hate summer colds..... Will stop by to show you some pixs in 2 weeks..I will call you first to see if one day is better than the next.
Recommended
Great customer service
By: Vang
Reviewed on: 31 Jul 2017
It was very easy to work with Jenny. She helped me to book all my travel needs.
Recommended
Great job!
By: Sherry
Reviewed on: 02 Aug 2017
Very easy to work with in finding me good flights. I'll be glad to use her again!
Recommended
Great trip
By: Vic
Reviewed on: 01 Oct 2016
We had wonderful accommodations arranged by Jenny. The shower in the bathroom could host a party of 8! The employees at the Bostonian were so friendly and helpful to answer all our questions. The location was convenient to both airport and many historical attractions as well as shopping and restaurants. Jenny was very knowledgeable and had our arrangements made in a timely manner. Future travel plans will be made with her expertise,
Recommended
Professional, patient and helpful
By: Nick
Reviewed on: 08 Oct 2016
I'm not into technology and she fills that gap for me professionally and patiently
Recommended
New York in October
By: DY40
Reviewed on: 12 Oct 2016
the trip went well with the exception of the 911 tour. Jeffrey, our tour guide, spent the entire 2 hours telling the most horrific stories about how people died and gave little facts. He included a section on conspiracy theories and referred to the shopping mall as the "foo foo" mall he would never shop at. Very disappointing.
Recommended
expert friendly service
By: john11
Reviewed on: 07 Nov 2016
Jenny did a great job in helping me plan my trip.
Recommended
Excellent Service
By: Nickie
Reviewed on: 26 Oct 2016
Jenny was extremely helpful with the planning of my vacation, beyond any expectations I had.
Recommended
Great service
By: MH
Reviewed on: 14 Nov 2016
Efficient and great service. Jenny booked us a great trip for multiple people that wanted to fly together from different starting points. The trip came off without a hitch. Thanks Jenny.
Recommended
Fantastic service!
By: tpete4
Reviewed on: 16 Nov 2016
Jenny was great from day one. She is very knowledgeable and helped us choose our spot based on our preferences and budget. She is courteous and professional at all times. She is prompt with responding. We will always use her for our travel needs. Thank you Jenny!
Recommended
wonderful
By: Sue2016
Reviewed on: 21 Nov 2016
It was wonderful. We really appreciated Jenny's(your) help arranging the shuttle to the motel and to the airport. It was suppose to be Disneyland's slowest time. But they had a marathon (walking) at a street close to our hotel so that brought in extra traffic and guests. But I don't think they necessarily went to Disneyland. But we bought our tickets thru the hotel. When we got to Disneyland there were 5 big lines people were in line for. Finally I asked someone what the red tent was over to the side. They said it was for people that already had their tickets but needed to go thru the security clearance. Anyway we went over there. But it took almost 2 hours to get thru the gate. The park wasn't very busy. But after dinner when we got to the older kids rides the place was completely packed. But the shuttle people told us that they are always very busy on the weekends. So I'm glad we didn't go on their busiest time!!! Universal studios was really busy but we got thru the gate in
Recommended
Great Service!
By: ADMC
Reviewed on: 30 Nov 2016
Thank you Jenny for all your help with setting the trip and information regarding VISAs. We had a great trip and it started with great service from you. Thanks!
Recommended
Amazing service with pin point description
By: JoseR
Reviewed on: 06 Jan 2017
Amazing service with pin point description, beautiful cabin beautiful location, 1st class all the way around. Jenny help and arranged every thing to perfection.
Recommended
Cancun vacation
By: Leila H
Reviewed on: 23 Jan 2017
She was very friendly and helpful!
Recommended
Very Responsive
By: KtoC
Reviewed on: 19 Mar 2019
Jenny is very responsive and accommodating. She will do what it takes to get the job done. Her follow up is amazing as well.
Recommended
Maya Riviera
By: Scott.S
Reviewed on: 17 Oct 2020
Jenny is a delight to work with. She's extremely knowledgeable and genuinely loves helping people with their travel dreams.
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Recommended
There And Back Again. . . Almost
By: Pondlady
Reviewed on: 11 Feb 2017
Jenny is a delight. Easy to work with and has the decided ability to recognize quickly the wants and unique aspects surrounding individual travel needs. She certainly did ours. She made us feel we were in good hands, both with her suggestions and with Travel and Transport. Unfortunately, because of health issues, we did not get to take our trip, but we have no doubt it would have gone smoothly. We certainly will recommend her to friends and family.
Recommended
Our Trip
By: John
Reviewed on: 23 Feb 2017
Great, really great
Recommended
Punta Cana
By: JShort
Reviewed on: 27 Feb 2017
As always, Jenny did a great job and took care of all our needs. We had another excellent vacation.
Recommended
Aloha
By: Candy
Reviewed on: 03 Mar 2017
Jenny was wonderful. Very attentive to our requests and needs. Can't wait for our next vacation.
Recommended
Nice winter trip
By: Kouri
Reviewed on: 04 Mar 2017
We just asked her for a suggestion on where to go for a winter trip and she suggested Puerto Villarta and we thoroughly enjoyed it. The weather was great, hotel was great, and lots of things to do.
Recommended
Advisor
By: T
Reviewed on: 05 May 2017
She did a good job for us.
Recommended
Jenny
By: mike
Reviewed on: 15 May 2017
Great, Jenny was very helpful and responsive.
Not Recommended
Travel Agent
By: AB1234
Reviewed on: 20 May 2017
Jenny was very nice, however her lack of attention to detail leads to my decision to not recommend her to others. She spelled my husbands name and our last name wrong on multiple occasions. She was also slow to return emails at times.
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Recommended
trip
By: trip
Reviewed on: 20 May 2017
Awesome to work with
Recommended
Las Vegas trip
By: joe dalbey
Reviewed on: 01 Jun 2017
Great lady. Kept things going smooth.
Recommended
Wonderful trip to Italy!
By: Earthwmn
Reviewed on: 02 Jun 2017
Jenny was fantastic, seeks ne out multiple options for the things we wanted to do!
Recommended
Cruise of Mediterranean
By: Sue
Reviewed on: 06 Jun 2017
She did a great job, looking at all the possibilities for our trip and making recommendations for a memorable trip. Flights, Hotels, tours, transfers and cruises.
Recommended
Wedding Trip
By: Kristi
Reviewed on: 10 Jul 2017
Jenny was fun to work with and did an excellent job helping us plan all the details for our daughters destination wedding. We had a very large group that Jenny worked with to coordinate all the travel details from all different places. The travel arrangements were flawless. The wedding was absolutely amazing and we appreciate all the planning Jenny did with us to ensure it was a wonderful traveling experience for everyone.
Recommended
June 2017 Trip to Europe
By: Kristi
Reviewed on: 23 Jun 2017
Excellent, very knowledgeable! Jenny helped us to arrange and execute a memorable vacation!
Recommended
Wonderful handler of a road warrior
By: B#
Reviewed on: 24 Jun 2017
I worked with Jenny for over 10 years, as my work involved immediate departures, changes of route, additions and all sorts of changes. Retrospectively, my travel requirements were enough to make any sane person jump out of a perfectly good airplane.
Jenny is the best! She helped me through changes that were a breeze. Airline difficulties were worked around in an artistic and creative fashion. As a pleasant addition, she is personable, nice, funny and a joy to work with. A wonderful person and the utmost professional.
You will not regret working with her, I even booked my fun travel - if I ever even had an inclination to leave home when I wasn't working.
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Recommended
Long beach trip
By: Jim
Reviewed on: 08 Jul 2017
Working with Jenny was great. We wanted to take a last minute trip and she was able to find and book a room at a great hotel and we had a great quick mini vacation at the beach. Thanks Jenny!
Recommended
Kosovo
By: Teresa
Reviewed on: 08 Jul 2017
SHe helped be get tickets
Recommended
Jenny Serena's the BEST!
By: GrammyMoe
Reviewed on: 07 Sep 2017
Jenny is an absolute pleasure to work with. This was the second time I had used her to help plan a major and expensive trip. She was fabulous. Really made sense of dozens of tours, hotels, flights etc. She's the best! It was a family trip celebrating my 70th birthday and very special for all of us. I couldn't have planned it without her.
Recommended
Trip to Italy
By: Franky
Reviewed on: 20 Aug 2017
Gianna was pleasantly helpful, knowledgeable, and quick to complete the best and most economical itinerary.
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Recommended
Keeping in Touch
By: Fritz
Reviewed on: 25 Aug 2017
Working with Jenny was a great pleasure again. As in the past she listened carefully to what our wishes were. She communicated frequently with Globus, the tour operator, in order to put our package together. Although there were unexpected delays with one Globus tour, she stayed in touch with them in order to add our flights as soon as it was possible. Her communications with us were frequent and always clear about when various payments were due.
She's fun to work with. We learn from her and she seems to enjoy hearing our previous travel experiences.
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Recommended
Vacation air travel
By: Barbi I
Reviewed on: 27 Aug 2017
Jenny was very helpful in organizing plane travel for 10 family members, she suggested wheel chairs for the two older ones for easy access through the airports which was greatly appreciated!!
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Recommended
Great Travel Agent
By: Jacque
Reviewed on: 29 Aug 2017
Jenny was wonderful to work with. My husband and I were not sure where we wanted to go for our honeymoon, and she offered us a variety of destinations and described each location to us very well. While we were on our trip to the Dominican Republic I had a question for her, and she responded to my email very quickly and reached out to the resort for us. I would definitely use her services again.
Recommended
Iowa AAU Baseball teams
By: t
Reviewed on: 31 Aug 2017
It was a great experience. We had a problem with a group of 19 leaving from Des MOines IA and connecting with a flight from Chicago to Tokyo. The connection was not made and there was help from Jenny getting on another carrier so that the group would still arrive in Tokyo at another airport with another carrier that had multiple vacant seats on the flight. She did this from a cell phone on her day off and the day that her daughter was getting married. She went over and above that should have been expected, but we certainly appreciated it. When we arrived in Tokyo the first message I received from her was did we arrive ok and was everything else ok. She is a great representative of your company.
Then on the way home a piece of luggage did not get on the bus with us from the hotel. The hotel people had two groups there and they were moving luggage around. It was not discovered until we arrived at the airport. The Travel Bound guide called the hotel. The luggage was found.
Recommended
Awesome
By: Mike and Sue
Reviewed on: 11 Sep 2017
Jenny is always great to work with, hard working and fun. Truly excited about helping us have a great trip.
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Recommended
Cayman Flights
By: JohnK
Reviewed on: 27 Oct 2017
Jenny did a great job finding great connecting flights from Des Moines to Cayman and return. The layover in Atlanta was enough to make connections. She got us booked on seats with extra legroom ( I am 6’4” ) for very reasonable upgrade cost over the cattle car.
Recommended
My trip
By: Cathy
Reviewed on: 19 Sep 2017
Great! She's the best. So easy to work with, and has all the answers!
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Recommended
Discussion on travel insurance and determining proper one.
By: Shanno
Reviewed on: 29 Sep 2017
Easy to work with and straight forward. Gave me all of the facts and let me choose.
Recommended
Another amazing trip!
By: Eric & Heidi Rodriguez
Reviewed on: 23 Oct 2017
We enjoyed our honeymoon so much that we decided to do it again one year later! Jenny helped us plan another memorable trip. We incorporated components from the previous year with her new suggestions. After the trip we had some follow-up questions with our rental car company and Jenny has taken the time to help us. We wish we could start planning Honeymoon 3, but it may need to wait a few years. One thing we know is that when we're ready we will call Jenny!
Recommended
Enchantment Resort, Sedona, AZ
By: Jim
Reviewed on: 19 Oct 2017
Jenny was great. She found us a room at a beautiful resort in Sedona, AZ. Enchantment Resort was fantastic and had so many great amenities. In addition, Jenny booked us an amazing room with a great red rock view, and it's own private pool. Wow!
Recommended
Help for anxious traveler
By: Jkb
Reviewed on: 23 Oct 2017
Very reassuring. ( First time travel with wheelchair).
Recommended
JENNY SERENA
By: tripster
Reviewed on: 05 Nov 2017
JENNY WAS VERY FRIENDLY AND SO HELPFUL! JENNY MADE A LOT OF GREAT SUGGESTIONS AND WORKED THROUGH THE WHOLE PLANNING PROCESS WITH ME.
I WILL GO TO JENNY THE NEXT TIME I NEED A TRAVEL AGENT AGAIN!
Recommended
Thanks for a great vacation
By: Dmac
Reviewed on: 08 Nov 2017
Jenny was easy to work with. Cruise was perfect. She was available for questions and planning. Booked balcony cabin, my time dining, flight home and transfers from cruise ship to airport. Very satisfied
Recommended
Phillips Family
By: Joseph
Reviewed on: 17 Nov 2017
It was a pleasure having Jenny plan our trip. Everything was great. I feel she got us the most for our money. Thanks
Recommended
Fall trip
By: Jean
Reviewed on: 26 Nov 2017
Excellent. She is the best. Always listens to exactly what you are looking for and delivers
Recommended
Disney/Bahamas
By: Jen
Reviewed on: 14 Dec 2017
Jenny took care of the hotel, flights and shuttle service. Jenny made it so easy for me and it was so nice to have it all arranged for our trip. It all went smoothly and there were no problems.
Recommended
awesome
By: wowsa
Reviewed on: 04 Jan 2018
She was fabulous
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Recommended
Mexico Trip
By: Jess
Reviewed on: 08 Aug 2018
Love working with Gianna. So helpful, quick to respond to questions and is very knowledgeable about travel!
Recommended
?
By: Pat
Reviewed on: 13 Aug 2018
Always a pleasure, very professional
Recommended
Best trip ever
By: BCamps
Reviewed on: 13 Aug 2018
Gianna was super helpfully with everything my wife and I needed. Any question we had she looked into and got use the answers within a day or two. She booked/found the best prices/flights we needed to get to our destination. If she is still here in a few yrs when I got my 10yr trip She will be the one I ask to help us. Thank you for all your help.
Recommended
Europe trip
By: LD
Reviewed on: 07 Aug 2018
Jenny was always pleasant and helpful. She researched what we asked and also had helpful suggestions. Our trip didn't fit into any routine travel. We were very pleased.
Everything went perfectly.
Recommended
My Trip
By: J
Reviewed on: 13 Aug 2018
Easy! She made me feel as if I was here only customer!
Recommended
Italy
By: Twee
Reviewed on: 24 Aug 2018
Very informative. Kept us up to date. Offered various options. Very friendly & upbeat. A great travel advisor & asset to the company.
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Recommended
Jenny is great
By: First class first timer
Reviewed on: 09 Aug 2018
Jenny is conscientious and cares for her clients. She clearly loves what she does.
Recommended
Comfortable
By: Calkins16
Reviewed on: 15 Oct 2019
Jenny made me feel safe and comfortable. It was my first time traveling out of the country.
My nerves were at ease.
I’m currently working with her to plan our second vacation!
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Recommended
Jenny's support for Ireland trip
By: Lisa
Reviewed on: 24 Sep 2018
Jenny did an amazing job on working with us to plan out the trip. Our accommodations, drivers, etc. were all top notch when we arrived. We will use her again!
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Recommended
Travel agent
By: Dinka
Reviewed on: 26 Sep 2018
She was very professional and knew her job well
Recommended
Oasis cruise
By: Cld
Reviewed on: 08 Oct 2018
Jenny was great to work with. She showed us tons of patience in answering all of our first time cruiser questions
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Recommended
Plane tickets
By: Nick
Reviewed on: 07 Oct 2018
Helpful and efficient
Recommended
Customer
By: Dario
Reviewed on: 07 Oct 2018
Made trip totally stress free. Found me a beautiful room in Paris. Did not have any long layovers flying to Italy and home. Was very inexpensive. Jenny really knows her job. I highly recommend her to my friends.
Recommended
Jenny
By: Cathy
Reviewed on: 14 Oct 2018
She has always been great! She works hard at finding the times and prices that fit me.
Recommended
Hawaii vacation
By: Clarkie
Reviewed on: 18 Oct 2018
She was very pleasant to work with, very enthusiastic. Wanted to make sure we had the best experience possible.
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Recommended
Jenny was great.
By: Neal
Reviewed on: 02 Dec 2018
It was fantastic! She kept us informed and explained anything we didn’t understand. When we were undecided she would give us options without being pushy.
It was a joy to plan our trip with her.
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Recommended
Fulfilling our long held wish to return to New Zealand
By: Fritz
Reviewed on: 09 Dec 2018
After working with Jenny on several previous trips, it just seemed natural to work with her for this trip. She spent lots of time working with the company organizing the trip, and kept us posted every step of the way. We look forward to working with her again.
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Recommended
Wonderful tropical family trip
By: Sue
Reviewed on: 16 Jan 2019
Jenny is easy to work with. She set up our trip just the way we asked it to be done. We had our rooms grouped together and had great views. Our airport transportation was waiting for us and took us to our resort without delay. Everything went smoothly.
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Recommended
A True Pro
By: Mark Lyle
Reviewed on: 08 Jan 2019
Very pleasant. She does the research and provides options for our trip.
Recommended
European Trip for Daughter - Jenny is amazing!
By: Kym S.
Reviewed on: 30 Jan 2019
Jenny was a true blessing when she organized my daughter's European trip to Slovenia/Switzerland. She alleviated my anxiety of having to arrange a trip with different departure and arrival locations. My daughter had never traveled overseas, and at 23 she was doing so by herself. Jenny was able to get flights with just one reasonable layover each way and she literally saved me thousands over the best itinerary I could find by myself. She was very prompt and able to answer all my questions. I would highly recommend Jenny for any travel needs and I'll definitely use her again!
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Recommended
Phoenix Trip
By: Pat
Reviewed on: 15 Feb 2019
Jenny is always very helpful in planning my trips. Would always recommend her and in fact have. She is great.
Recommended
Happy Traveler
By: Andrew
Reviewed on: 24 Feb 2019
Jenny was extremely helpful and very knowledgeable with al my travel needs
Recommended
Agent Review
By: Reunion Cruise
Reviewed on: 03 Mar 2019
We started working with Jenny back in July, when we met with her to plan a February Western Caribbean cruise on Regal Princess for my wife and myself, along with my brother and my sister and her husband. Jenny was very patient with me, as I had a lot of questions and I took up a lot of her time over the ensuing months. Jenny is very knowledgeable and is totally dedicated to provide the best service possible. She provided clear and concise instructions regarding the pre- and post-cruise procedures.
Recommended
Advisor review
By: Tom
Reviewed on: 02 Mar 2019
Very friendly and a lot of good info
Recommended
First trip to Vegas
By: Mike
Reviewed on: 13 May 2019
We were trying to plan our first trip to Vegas. Jenny was very helpful in sorting out the logistics, advising of our options and even sent me a link to some fun things to do in Vegas and advised that I should get tickets to any shows or attractions in advance if I want to guarantee my seats.
To sum it up, she took the stress out of planning this trip!
Recommended
Travel to West Palm Beach
By: Pastor Ben
Reviewed on: 01 Jun 2019
Wonderful! Friendly and very helpful. Very understanding of our anxiety since we had not flown for 15+ years. Made all arrangements and travel was uneventful and smooth.
Recommended
Cruise
By: Barb
Reviewed on: 24 May 2019
Great, Jenny is always very helpful and has good suggestions and helps if we have issues. I will definitely use Jenny in the future.
Recommended
Travel agent
By: Italy
Reviewed on: 01 Jun 2019
Awesome she was very knowledgeable About Italy
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Recommended
Tour of Italy
By: M. Nicholas
Reviewed on: 03 Jul 2019
Working with Jenny was very pleasant, easy and she knew by budget and found my daughter and I a great trip to Italy; we saw so much!!!
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Recommended
Jamaica
By: Alex
Reviewed on: 30 Jun 2019
Great, she gave good recommendations and was able to stay within our budget we set.
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Recommended
Limitation of the travel group has a lot to be desired
By: D
Reviewed on: 08 Jul 2019
Jenny was as helpful as she could be, but the limitations for this travel group are too great to be useful when planning a unique trip experience. As soon as I explained the trip I wanted to go on the quotes were no where so outrageously high compared to planning my own. If you are not going to a resort they want to send you too they cannot book anything. I found all hotels on travel websites including just a couple Best Westerns and they could not even book a single hotel for me. The car rental would have been twice as much as I booked on my own from the same company. The airfare was the only thing I booked from them and it was after I looked up all flights and told them exactly what to book, otherwise I was told no flights met my budget. Since they booked the flights I was not on the list to be notified of changes, but luckily Jenny told me about a change in my return home by email I happened to check while at the last hotel I was at. I called up the airlines myself to fix.
Recommended
Try Quebec!
By: Schottsie
Reviewed on: 20 Jul 2019
She signed us in to Virtuoso program at the hotel. I had my very first massage and loved
It! The tea and water at bedtime -Fabulous! Liked the Bonne nuit cards !
Recommended
Treats her clients like friends
By: PJ
Reviewed on: 05 Aug 2019
This is the 4 vacation that Jenny has planned for us and she knocks it out of the ballpark each time. She listens to her clients and takes time to do research to find the right excursions to fit the vacation. Even when we have to change dates or add extra stops she goes with the flow.
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Recommended
Travel plans
By: Granted
Reviewed on: 30 Jul 2019
Jenny was great to work with. Very knowledgeable and quite helpful. I would recommend her to anyone wanting to put a travel package together.
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Recommended
Great Service Very Knowledgeable
By: LauraK
Reviewed on: 13 Aug 2019
Jenny is great to work with but I don't want to brag too much because she's already too busy!!
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Recommended
Friuli
By: Friuli
Reviewed on: 04 Oct 2019
Jenny, Has done the best job year after year for my trips to Italia. She gets me great hotel deals. Seating and air times are perfect. I recommend her for any travel plans. She always asks about my trip and experience. Best pricing around. I appreciate all she does.
Thank you!
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Recommended
Jenny's review
By: DC
Reviewed on: 04 Oct 2019
Jenny did a great job in assisting our travel to Europe, she made it easy to make our choices on were to stay and how to get to our location.
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Recommended
Always listening to us
By: Jean
Reviewed on: 15 Oct 2019
Jenny was helpful as usual in trying to plan our trip exactly as we envisioned it. Unfortunately, this time we had other things on our minds when finalizing our flights to connect with our river cruise. It turned out that we had to leave our Budapest hotel at 3:15 am to make the connections to get home. We never even had the presence of mind to ask Jenny or Avalon if there were other options available. Otherwise, she kept us fully informed about any changes/developments during the months prior to our cruise. We would have no hesitation to use Jenny again.
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Recommended
Trip
By: Nick
Reviewed on: 05 Nov 2019
Jenny is efficient and professional
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Recommended
Great Agent
By: VJC
Reviewed on: 12 Nov 2019
Jenny assisted us with our air & cruise travel plan. We could not be more pleased working with her. She is very thorough and answered all our questions. She took the time searching for the best deal of our air and hotel package. She took the stress and hassle out of our travel planning. She also provided us with a nice package which included many great attractions, travel apps and our complete itinerary with contact information. We enjoyed our trip and appreciated all her hard work. We look forward to working with her again on our future travel adventures.
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Recommended
Disney Vacation
By: Joseph
Reviewed on: 18 Nov 2019
As always, Jenny is number one with me and my family. Jenny has always made us feel like we are the only travels she works with. She looks out for every detail and even finds those that make the trip even more special. Thank you Jenny!!! Until our next vacation!!!!
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Recommended
Great to work with.
By: Warren Pletan
Reviewed on: 27 Nov 2019
Jenny was great to work with, she was very responsive to all of my requests. Our trip went off without a hitch. Thanks Jenny!
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Recommended
Jenny
By: Pleased
Reviewed on: 11 Dec 2019
Wonderful. Very caring, knowledgeable, and professional. Made an emotional trip go smoothly. Thank you for employing her
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Recommended
Jenny
By: Jean
Reviewed on: 02 Jan 2020
She’s amazing. She always listens to your needs and does her best to fulfill those needs.
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Recommended
Fantastic!
By: Breathless Riviera Cancun
Reviewed on: 09 Jan 2020
Fantastic! Can't wait to book my next vacation!
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Recommended
Jenny
By: Pat
Reviewed on: 12 Feb 2020
Working with Jenny is always a pleasure. I have recommended her to my friends and I know a couple have used her services.
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Recommended
Disney Cruise
By: Kim
Reviewed on: 14 Feb 2020
I would highly recommend Jenny to help you with your travel plans. She was very thorough and went above and beyond to make our family trip the magical trip that it was!
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Recommended
Created a fantastic trip!
By: FRANCR
Reviewed on: 24 Feb 2020
Jenny helped to plan a fantastic birthday celebration for my husband in Italy. She had to work with several tour companies in order to make the trip everything we wanted, but did so in a way that made for an excellent trip. We were able to do everything we wanted to do within our budget. Overall, a great experience. We will definitely work with her again.
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Recommended
Kosovo
By: Terese
Reviewed on: 19 Feb 2020
Student athletes to go to Kosovo.
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Recommended
The Very Best!
By: hsml
Reviewed on: 26 Feb 2020
Once again Jenny came through for me! Her knowledge is amazing, and service is above and beyond. She's fun to talk to and super helpful with guidance.
Thanks Jenny!
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Recommended
Knowledgeable
By: Janis
Reviewed on: 29 Feb 2020
I like working with Jenny. She gets to know you and how you like to travel. Is very knowledgeable about different types of vacations and areas where we want to go. She always follows up with us and wants to know what we like or even didn’t like to help her guide others.
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Recommended
Blessings
By: Salian
Reviewed on: 14 Mar 2020
She was very accommodating and a great communicator. A friend had recommended her and I can now understand why.
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Working with Gianna (Jenny) Serena, you will have access to:
- - Special perks and extra amenities
- - An experienced travel guide whom you can rely on before, during, and after the trip
- - Exclusive luxury resorts and properties
- - Once in a lifetime experiences
Explore with the Best
Virtuoso Advisors are constantly pushing the boundaries in unique travel experiences.Alliance programs are unique tailored experiences exclusive to travelers working with Virtuoso Travel Advisors.
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- Italy
- France
- Mexico
- United States - All