Gianna (Jenny) Serena 

Urbandale, IA United States
Travel Specialties
  • Family Travel
  • Culture, History & Arts
  • Honeymoons
  • Escorted Tours
  • Independent Tours

  • Italy
  • France
  • Mexico
  • United States - All
Selling Travel Since
  • Italian

My Background

I have always had a passion for travel. Growing up I was fortunate to travel to Italy a few times as my parents are from the Northern Italy region of Friuli which is north of Venice. I was able to spend a summer with my grandparents, aunts, uncles and cousins when I was in high school. I still have family in Italy and try to visit as often as I can. My father’s home growing up is our family home in Italy.

Once I graduated from High School I enrolled with Braniff Education Systems and did a study course from home and then moved to Dallas for their residency program. I returned from Dallas and started selling vacation travel with some corporate travel in 1980. I changed positions in 1983 and worked at a meeting/incentive company for two years. I stayed home for a year after the birth of my first child and when I returned to travel I was a full time corporate agent. In 1992 I helped start a new travel agency and sold leisure, corporate and group air and helped with group land extensions pre and post travel. I also handled the Airline Reporting Corporation Reports and managed the office.

In 2012 I left the industry to pursue another career and found it was not what I was looking for. I was fortunate that a co-worker now my manger pursued me during that time to come back to travel. I am back home and loving it!

I am solely selling vacation travel and specialize in Italy. I enjoy selling Europe as well as the South Pacific and Caribbean. I enjoy selling all-inclusive resorts in Mexico and the Caribbean as well. I love Walt Disney world. and look forward to my first trip to Disneyland this December 2013. Disneyland was Perfect! I love the original park and the size.

Puerto Vallarta April 2015. My first trip to this town which I fell in love with. It offers the Ocean and the Sierra Madres.. I think you get the best of both worlds and it truly felt authentic. June 2016 - Rome - Vatican Museum and St Peters - Florence (My Personal Favorite Italian City) - Duomo and Day trip to Cinque Terre - Udine and Palmanova (walled city in the shape of a 9 pointed star). April 2017 Cabo San Lucas. I was able to see the town of San Jose Del Cabo as well as the Corridor and Cabo. June 2017 - La Jolla, Coroando Island and Mission Beach. Some great breweries if you enjoy beer. AMA Rhine River Cruise November 2017. Amsterdam - Anne Frank House and Stedelijk Museum are a must see for history. The towns on the Rhine were captivating - Cologne (Germany), Rudesheim (Germany) , Strasbourg (France) and Breisach (Germany) and ended in Basel Switzerland. My first experience on a River Cruise and highly recommend this.

Italy September 2019 -Cortina D Ampezzo and Tre Cime Di Lavoredo in the Italian Dolomites. Beautiful anytime of year.

Sedona/Paige Springs and Jerome Arizona December 2018.

Places I Have Traveled

Reviews and Recommendations for Gianna (Jenny) Serena


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Vacation to New Zealand and Australia

By: Steve28

Reviewed on: 06 Jan 2015

I am happy to provide a five star grade to our entire trip. From the flights to the hotels to the excursions, everything was exceptional! We consider this trip one of the very best we have taken.
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By: SLD1114

Reviewed on: 06 Jan 2015

I worked with Jenny on a recent trip my mother took to San Juan, Texas to visit her mother. Jenny was so nice and accommodating. Went above and beyond! Would work with her again and recommend her to anyone.
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An adventure of a lifetime

By: PJ

Reviewed on: 08 Jan 2015

Jenny provided an awesome Australian itinerary for our family. She listened to what we wanted to do, went about setting everything up and encouraged and helped with revisions as we and she read and heard about different things there. She kept within our budget and had everything planned for us and the 19 day trip went extremely smoothly. We started out in Sydney for 4 days, traveled to Cairns for 4 days, then on to Ayers Rock for 3 days, Port Lincoln for 2 days, Adelaide for 2 days and Melbourne for 3 days ending with New Years Eve in Melbourne. We got to see and do things people only dream about. We will definitely be using Travel and Transport and Jenny for our next international travel.
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disney dream cruise

By: todd

Reviewed on: 21 Feb 2015

Great trip! We did the 4 day Disney Dream cruise from Port Canaveral to Bahamas and castaway cay. We have a family of five with three small kids and each of them had their own bed which made the sleeping arrangements amazing. we had bad weather and could not dock in castaway key. I guess this is a very rare event. The only negatives I would say is we should have done the late seating dinner because it seemed to flow better, and the ship had too many passengers at 4000 plus 1500 crew it was crowded when everyone was going to the big ship events.

Very Professional Friendly Service

By: Dennis

Reviewed on: 26 Feb 2015

The Bellagio was wonderful! We had a great time! The Virtuoso coupons worked like a charm!! Jenny did a terrific job!!!

Thanks for putting it all together

By: Mike

Reviewed on: 02 Jun 2015

Our trip to Europe was a long time in the making, with many changes along the way, but Jenny kept it all together and was very patient as we put together our itinerary. We made things a bit harder on her because in some cities we were able to use our own hotel points to secure our own lodging, but Jenny kept it straight. She was consistently upbeat and cheerful and a fantastic help, particularly in arranging the travel between the 5 cities we visited. There's no way we could've begun to put together a trip this complicated by ourselves. Many thanks to Jenny for all her help!
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Expert Friendly Service

By: Hawkeye

Reviewed on: 26 May 2015

Jenny provided our options in a timely and friendly manner. She was matter of fact in explaining the insurance needs and options. She presented many options for side trips and supplied many resources for us to use. She was timely on following up on payment deadlines. The trip was a success. I thought The hotel rates seemed high. I know Internet rates carry more risk. But I would think insurance would be available there as well.

Very professional and helpful!

By: Linda7

Reviewed on: 20 Jun 2015

We had a wonderful flight and trip to Vegas. No connection or check in problems going or returning. Thanks, Jenny!
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very helpful

By: Lou

Reviewed on: 14 Aug 2015

The trip was possible with Jenny! She helped us get people from 4 different areas to meet at the right places at the right times. Thanks again for all the help. Quite a trip we had!!!
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Fantastic help booking our trip

By: Woody

Reviewed on: 06 Jul 2015

Jenny always does a great job and thinks of the small details that matter. No one does it better.
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Alaska Trip

By: Janet B

Reviewed on: 11 Aug 2015

Trip was great; we had a good time. Layover in Seattle was kind of long and we were tired. But for the price, it was good. Thanks for all your help in setting it up for us.

Awesome is the one word to describe my trip!

By: Brenda

Reviewed on: 17 Aug 2015

Jenny, you are awesome! Our trip went without a flaw. The documents you sent in advance were perfect. The hotel was fabulous and the train ride from Prague to Salzburg was so nice. Thank you for everything you did to make our trip exceptional. We would do it all over again, if we had the chance. Thank you, thank you, thank you.
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Awesome trip to Belgium & Germany

By: Ernie

Reviewed on: 08 Oct 2015

<p> My thanks to Jenny for her work, making our trip to Belgium, Luxembourg, and Germany a great experience. It went beyond my expectations. I picked the cities, Jenny found the hotels and arranged the Euro-rail pass. She asked the right questions &, made terrific recommendations on properties. I found them all to be good choices because of location, professional & friendly staff, great food and in house bars, and great views. Our choice of the Titanic Deluxe in Berlin put use in the middle of everything I wanted to see; it was a delightful surprise. </p>
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Mike Kalisek

By: Mike

Reviewed on: 29 Oct 2015

The trip Jenny set up for my Mom and I was incredible and truly spectacular. She was very good to work with on the entire itinerary and made our travel plans very much worth while. She was definitely a charm to work with. Thanks. Mike Kalisek
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Very Helpful

By: Deone

Reviewed on: 05 Nov 2015

Jenny was very helpful. She spent a good amount of time helping us figure out our trip abroad. Even though we were difficult to work with she continued to give great advise and service
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Exceptional Service

By: Wanda

Reviewed on: 07 Dec 2015

Jenny went above and beyond to handle this trip .... way to go!!!
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A Fabulous Trip

By: Elliott58

Reviewed on: 04 Jan 2016

All airline connections were fabulous. The Hotel we stayed in Friday PM before we boarded the ship was a delightful surprise... their "Included Breakfast" was the best we've ever seen. What can I say about Holland America - the cruise was elegant. I did not think about the office all week !

Great experience

By: Jason71

Reviewed on: 05 Jan 2016

Thank you for your efforts to make our trip an enjoyable experience. Everything went well and I would definitely use your services again for a future vacation get away and recommend you to other folks looking to do the same. Happy new year.
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Tropical all-inclusive trip

By: nala

Reviewed on: 10 Jan 2016

We recently visited the Playacar Palace as a party of 8. Although we went during a busy travel week, we did not have any difficulty finding chairs on the beach and were able to eat dinner together as a party of 8 all but one evening when we did need to accept two different tables for seating. The service staff at this property are very attentive. The public relations people were also helpful. We had ocean front views and I believe all of the rooms include mini fridges that are re stocked daily as well as an in room hot tub. It was a pretty setting right on the beach. My family enjoyed the beach volleyball. We also enjoyed accessibility to Cozumel and the reciprocity of our all- inclusive situation at the sister property. The Cozumel Palace property is well-situated to provide snorkeling and scuba diving can be arranged there. We had a terrific time. Be advised--your resort credits can be tricky to use and everything you might do with them carries a 16% service fee that you must pay.

Excellent Customer Service

By: Marcia

Reviewed on: 07 Jan 2016

Jenny was extremely helpful in booking my package to the Rose Bowl. Sales of this package were going very fast and Jenny went to great lengths to make sure I got this trip booked. I would highly recommend Jenny as a travel consultant to anyone!

Great travel planner- Excellent communication

By: Landp

Reviewed on: 07 Jan 2016

We were very pleased with all the arrangements and excellent accommodations. We had a great trip and will consider using your services again. Thanks to you.

Prime sport

By: Sandman

Reviewed on: 10 Jan 2016

Prime sports was real good. Everything went well.

very good service, friendly

By: Mick

Reviewed on: 10 Jan 2016

Jenny was very helpful in getting the best rate for what we needed. Helped us with a gift certificate as a gift too and was very pleased with the results. I would certainly recommend Jenny to our friends and family.

Family Cruise

By: AS

Reviewed on: 15 Jan 2016

Jenny did a fabulous job of booking our trip. We went on a cruise with extended family for a wedding, my nephew go married on St Thomas. Jenny made sure we were all able to sit and eat together, our rooms were near each other (without being too close), and everything went perfectly. The wedding was gorgeous, they were married at Bolongo Bay on St Thomas, and they were very friendly and accommodating. My mother-in-law does not get around real well and Jenny was able to reserve a wheelchair for her to use while on the ship which made it so much easier on everyone. I am very glad we all booked through Jenny, it made coordinating for the group so much easier and Jenny was always available or questions. She did a wonderful job.

Helpful and friendly in recommendations.

By: Mauifun

Reviewed on: 23 Feb 2016

Beautiful island.....relaxing but plenty to do. Facilities were excellent.

Expert Advice, Great Customer Service

By: J & P Photography

Reviewed on: 26 Feb 2016

I have and will continue to recommend Jenny to all my friends and family for their travel needs. She works hard so you don't have too. Listens to what you are wanting from your vacations and set you up, every step of the way. Professionalism at its best. As always Jenny, Thanks.
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Reviewed on: 22 Mar 2016

Jenny helped us (11 people) plan a trip to Puerta Vallarta, Mexico. Everything she provided was great. Very patient in working with us and had great ideas. I would recommend her to anyone needing help in planning a trip.
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Very responsive and very pleasant to work with

By: Julie58

Reviewed on: 11 May 2016

Jenny was very helpful and took over planning my trip when another employee was unresponsive (I think she was ill.) Her documentation was thorough and she patiently put up with my requests to upgrade, contacting the resort several times for me.

First trip!


Reviewed on: 06 Jun 2016

Appreciate all the planning help and tips! Thanks!

Great person to help you with your trip

By: KC

Reviewed on: 24 Jun 2016

We just returned from a 9 day trip to San Francisco with all the family nine in all. Jenny did an excellent job with fight plans and our hotel. Every thing went as planned and we were able to see all the sites we wanted to see. I would recommend Jenny and Travel and Transport to plan your next trip.

Great Service

By: Patrick

Reviewed on: 25 Jun 2016

There were no issues. The trip went as planned and everyone had a wonderful time and travel experience. Thank you for all the help in making my grandchildren's visit to Texas a great trip and a wonderful time for all.

Professional & Fun To Work With

By: Fritz

Reviewed on: 29 Sep 2016

We returned to Jenny because of several positive previous experiences with her. Working together to craft a wonderful trip was a joy. Starting with a basic cruise that we selected, she persevered in finding air travel and accommodation options that suited our needs better than those offered by the tour company. We felt very well prepared for our travels when we set out. Along with the travel planning, we enjoyed sharing travel stories with her. We hope she can help us with future trips.

Arthrex trip

By: Lynne

Reviewed on: 05 Aug 2016

I can't say how awesome Jenny was. Every single plan was perfect. Right down to the excursion tickets being slid under our door on the first day of the cruise. Sweet to talk to, and so efficient and dedicated to her people. You were awesome and I have referred you and would use your services again in a heartbeat

Perfect Trip

By: Barb

Reviewed on: 19 Aug 2016

Trip was wonderful, everything was planned perfectly and I felt that Jenny made sure everything was covered before we left. Will definitely use her again and have already recommended her to a co-worker.

Expert friendly service

By: Marcus2016

Reviewed on: 08 Sep 2016

We had an awesome experience. Thank you.
Not Recommended

Difficult communication

By: Travel2016

Reviewed on: 30 Sep 2016

I had many issues working with Jenny. She claimed she was trying to fax me materials when I not only didn't give her a fax number, I don't even have a fax machine so that was a complete fabrication. She would forget the places we were going. She put the wrong dates down in several emails. She had the wrong ports listed for our cruise. All in all, I will not use travel and transport to book anything again and I recommend you also go to another site. I have had great experiences with Gate 1 and other booking agencies. Additionally, the prices quoted were more expensive then the majority of the hotels and excursions I found with a quick online search. I am extremely disappointed in the service and I will not be using you again.

Charming Italian Honeymoom

By: Eric & Heidi Rodriguez

Reviewed on: 14 Mar 2017

Jenny was an amazing agent for our honeymoon! We planned our trip a year after our wedding and she took the time to listen and make it as special as it could be. We went to Italy and she is definitely an expert. She provided great detail and we did not ever feel lost, from planning to leaving our home to getting back. Her suggestions were a wonderful combination of romantic and cultural. We are hoping to go back to Italy very soon and will 100% utilize Jenny’s services again. Saluti a tutti!

Honeymoon in Cancun

By: HayDeb

Reviewed on: 24 Sep 2016

The resort of Hyatt Zilara was awesome. The staff was extremely friendly and helpful. All the food was great and there is a variety. There is only 4 restaurants on the resort. The workout facility looked really updated and they have different classes daily. The pool was nice and warm and you never felt crowded. The cabana on the pool are first come first serve though. The beach is extremely clean. Our room had a reserved cabana on the beach which was very comfortable. Every night they have a show for the guest which was nice. Plenty of different trips that you can plan and go on while there. The room was gorgeous. The cleaning staff did a great job. During the week they even left us different goodies. A nice treat that we did not expect was the hotel had a sea turtle conservation. During the evenings they release baby sea turtles into the ocean. That was a great experience during our stay. My wife and me would go back to that resort.

You set up a good one again

By: wayne

Reviewed on: 02 Oct 2016

It was great Everything. So beautiful....My husband caught a cold the last 2 days....then had to share it with me when we got home so I have been sick for ten days...I hate summer colds..... Will stop by to show you some pixs in 2 weeks..I will call you first to see if one day is better than the next.

Great customer service

By: Vang

Reviewed on: 31 Jul 2017

It was very easy to work with Jenny. She helped me to book all my travel needs.

Great job!

By: Sherry

Reviewed on: 02 Aug 2017

Very easy to work with in finding me good flights. I'll be glad to use her again!

Great trip

By: Vic

Reviewed on: 01 Oct 2016

We had wonderful accommodations arranged by Jenny. The shower in the bathroom could host a party of 8! The employees at the Bostonian were so friendly and helpful to answer all our questions. The location was convenient to both airport and many historical attractions as well as shopping and restaurants. Jenny was very knowledgeable and had our arrangements made in a timely manner. Future travel plans will be made with her expertise,

Professional, patient and helpful

By: Nick

Reviewed on: 08 Oct 2016

I'm not into technology and she fills that gap for me professionally and patiently

New York in October

By: DY40

Reviewed on: 12 Oct 2016

the trip went well with the exception of the 911 tour. Jeffrey, our tour guide, spent the entire 2 hours telling the most horrific stories about how people died and gave little facts. He included a section on conspiracy theories and referred to the shopping mall as the "foo foo" mall he would never shop at. Very disappointing.

expert friendly service

By: john11

Reviewed on: 07 Nov 2016

Jenny did a great job in helping me plan my trip.

Excellent Service

By: Nickie

Reviewed on: 26 Oct 2016

Jenny was extremely helpful with the planning of my vacation, beyond any expectations I had.

Great service

By: MH

Reviewed on: 14 Nov 2016

Efficient and great service. Jenny booked us a great trip for multiple people that wanted to fly together from different starting points. The trip came off without a hitch. Thanks Jenny.

Fantastic service!

By: tpete4

Reviewed on: 16 Nov 2016

Jenny was great from day one. She is very knowledgeable and helped us choose our spot based on our preferences and budget. She is courteous and professional at all times. She is prompt with responding. We will always use her for our travel needs. Thank you Jenny!


By: Sue2016

Reviewed on: 21 Nov 2016

It was wonderful. We really appreciated Jenny's(your) help arranging the shuttle to the motel and to the airport. It was suppose to be Disneyland's slowest time. But they had a marathon (walking) at a street close to our hotel so that brought in extra traffic and guests. But I don't think they necessarily went to Disneyland. But we bought our tickets thru the hotel. When we got to Disneyland there were 5 big lines people were in line for. Finally I asked someone what the red tent was over to the side. They said it was for people that already had their tickets but needed to go thru the security clearance. Anyway we went over there. But it took almost 2 hours to get thru the gate. The park wasn't very busy. But after dinner when we got to the older kids rides the place was completely packed. But the shuttle people told us that they are always very busy on the weekends. So I'm glad we didn't go on their busiest time!!! Universal studios was really busy but we got thru the gate in

Great Service!


Reviewed on: 30 Nov 2016

Thank you Jenny for all your help with setting the trip and information regarding VISAs. We had a great trip and it started with great service from you. Thanks!

Amazing service with pin point description

By: JoseR

Reviewed on: 06 Jan 2017

Amazing service with pin point description, beautiful cabin beautiful location, 1st class all the way around. Jenny help and arranged every thing to perfection.

Cancun vacation

By: Leila H

Reviewed on: 23 Jan 2017

She was very friendly and helpful!

Very Responsive

By: KtoC

Reviewed on: 19 Mar 2019

Jenny is very responsive and accommodating. She will do what it takes to get the job done. Her follow up is amazing as well.

Maya Riviera

By: Scott.S

Reviewed on: 17 Oct 2020

Jenny is a delight to work with. She's extremely knowledgeable and genuinely loves helping people with their travel dreams.
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There And Back Again. . . Almost

By: Pondlady

Reviewed on: 11 Feb 2017

Jenny is a delight. Easy to work with and has the decided ability to recognize quickly the wants and unique aspects surrounding individual travel needs. She certainly did ours. She made us feel we were in good hands, both with her suggestions and with Travel and Transport. Unfortunately, because of health issues, we did not get to take our trip, but we have no doubt it would have gone smoothly. We certainly will recommend her to friends and family.

Our Trip

By: John

Reviewed on: 23 Feb 2017

Great, really great

Punta Cana

By: JShort

Reviewed on: 27 Feb 2017

As always, Jenny did a great job and took care of all our needs. We had another excellent vacation.


By: Candy

Reviewed on: 03 Mar 2017

Jenny was wonderful. Very attentive to our requests and needs. Can't wait for our next vacation.

Nice winter trip

By: Kouri

Reviewed on: 04 Mar 2017

We just asked her for a suggestion on where to go for a winter trip and she suggested Puerto Villarta and we thoroughly enjoyed it. The weather was great, hotel was great, and lots of things to do.


By: T

Reviewed on: 05 May 2017

She did a good job for us.


By: mike

Reviewed on: 15 May 2017

Great, Jenny was very helpful and responsive.
Not Recommended

Travel Agent

By: AB1234

Reviewed on: 20 May 2017

Jenny was very nice, however her lack of attention to detail leads to my decision to not recommend her to others. She spelled my husbands name and our last name wrong on multiple occasions. She was also slow to return emails at times.
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By: trip

Reviewed on: 20 May 2017

Awesome to work with

Las Vegas trip

By: joe dalbey

Reviewed on: 01 Jun 2017

Great lady. Kept things going smooth.

Wonderful trip to Italy!

By: Earthwmn

Reviewed on: 02 Jun 2017

Jenny was fantastic, seeks ne out multiple options for the things we wanted to do!

Cruise of Mediterranean

By: Sue

Reviewed on: 06 Jun 2017

She did a great job, looking at all the possibilities for our trip and making recommendations for a memorable trip. Flights, Hotels, tours, transfers and cruises.

Wedding Trip

By: Kristi

Reviewed on: 10 Jul 2017

Jenny was fun to work with and did an excellent job helping us plan all the details for our daughters destination wedding. We had a very large group that Jenny worked with to coordinate all the travel details from all different places. The travel arrangements were flawless. The wedding was absolutely amazing and we appreciate all the planning Jenny did with us to ensure it was a wonderful traveling experience for everyone.

June 2017 Trip to Europe

By: Kristi

Reviewed on: 23 Jun 2017

Excellent, very knowledgeable! Jenny helped us to arrange and execute a memorable vacation!

Wonderful handler of a road warrior

By: B#

Reviewed on: 24 Jun 2017

I worked with Jenny for over 10 years, as my work involved immediate departures, changes of route, additions and all sorts of changes. Retrospectively, my travel requirements were enough to make any sane person jump out of a perfectly good airplane. Jenny is the best! She helped me through changes that were a breeze. Airline difficulties were worked around in an artistic and creative fashion. As a pleasant addition, she is personable, nice, funny and a joy to work with. A wonderful person and the utmost professional. You will not regret working with her, I even booked my fun travel - if I ever even had an inclination to leave home when I wasn't working.
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Long beach trip

By: Jim

Reviewed on: 08 Jul 2017

Working with Jenny was great. We wanted to take a last minute trip and she was able to find and book a room at a great hotel and we had a great quick mini vacation at the beach. Thanks Jenny!


By: Teresa

Reviewed on: 08 Jul 2017

SHe helped be get tickets

Jenny Serena's the BEST!

By: GrammyMoe

Reviewed on: 07 Sep 2017

Jenny is an absolute pleasure to work with. This was the second time I had used her to help plan a major and expensive trip. She was fabulous. Really made sense of dozens of tours, hotels, flights etc. She's the best! It was a family trip celebrating my 70th birthday and very special for all of us. I couldn't have planned it without her.

Trip to Italy

By: Franky

Reviewed on: 20 Aug 2017

Gianna was pleasantly helpful, knowledgeable, and quick to complete the best and most economical itinerary.
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Keeping in Touch

By: Fritz

Reviewed on: 25 Aug 2017

Working with Jenny was a great pleasure again. As in the past she listened carefully to what our wishes were. She communicated frequently with Globus, the tour operator, in order to put our package together. Although there were unexpected delays with one Globus tour, she stayed in touch with them in order to add our flights as soon as it was possible. Her communications with us were frequent and always clear about when various payments were due. She's fun to work with. We learn from her and she seems to enjoy hearing our previous travel experiences.
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Vacation air travel

By: Barbi I

Reviewed on: 27 Aug 2017

Jenny was very helpful in organizing plane travel for 10 family members, she suggested wheel chairs for the two older ones for easy access through the airports which was greatly appreciated!!
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Great Travel Agent

By: Jacque

Reviewed on: 29 Aug 2017

Jenny was wonderful to work with. My husband and I were not sure where we wanted to go for our honeymoon, and she offered us a variety of destinations and described each location to us very well. While we were on our trip to the Dominican Republic I had a question for her, and she responded to my email very quickly and reached out to the resort for us. I would definitely use her services again.

Iowa AAU Baseball teams

By: t

Reviewed on: 31 Aug 2017

It was a great experience. We had a problem with a group of 19 leaving from Des MOines IA and connecting with a flight from Chicago to Tokyo. The connection was not made and there was help from Jenny getting on another carrier so that the group would still arrive in Tokyo at another airport with another carrier that had multiple vacant seats on the flight. She did this from a cell phone on her day off and the day that her daughter was getting married. She went over and above that should have been expected, but we certainly appreciated it. When we arrived in Tokyo the first message I received from her was did we arrive ok and was everything else ok. She is a great representative of your company. Then on the way home a piece of luggage did not get on the bus with us from the hotel. The hotel people had two groups there and they were moving luggage around. It was not discovered until we arrived at the airport. The Travel Bound guide called the hotel. The luggage was found.


By: Mike and Sue

Reviewed on: 11 Sep 2017

Jenny is always great to work with, hard working and fun. Truly excited about helping us have a great trip.
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Cayman Flights

By: JohnK

Reviewed on: 27 Oct 2017

Jenny did a great job finding great connecting flights from Des Moines to Cayman and return. The layover in Atlanta was enough to make connections. She got us booked on seats with extra legroom ( I am 6’4” ) for very reasonable upgrade cost over the cattle car.

My trip

By: Cathy

Reviewed on: 19 Sep 2017

Great! She's the best. So easy to work with, and has all the answers!
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Discussion on travel insurance and determining proper one.

By: Shanno

Reviewed on: 29 Sep 2017

Easy to work with and straight forward. Gave me all of the facts and let me choose.

Another amazing trip!

By: Eric & Heidi Rodriguez

Reviewed on: 23 Oct 2017

We enjoyed our honeymoon so much that we decided to do it again one year later! Jenny helped us plan another memorable trip. We incorporated components from the previous year with her new suggestions. After the trip we had some follow-up questions with our rental car company and Jenny has taken the time to help us. We wish we could start planning Honeymoon 3, but it may need to wait a few years. One thing we know is that when we're ready we will call Jenny!

Enchantment Resort, Sedona, AZ

By: Jim

Reviewed on: 19 Oct 2017

Jenny was great. She found us a room at a beautiful resort in Sedona, AZ. Enchantment Resort was fantastic and had so many great amenities. In addition, Jenny booked us an amazing room with a great red rock view, and it's own private pool. Wow!

Help for anxious traveler

By: Jkb

Reviewed on: 23 Oct 2017

Very reassuring. ( First time travel with wheelchair).


By: tripster

Reviewed on: 05 Nov 2017


Thanks for a great vacation

By: Dmac

Reviewed on: 08 Nov 2017

Jenny was easy to work with. Cruise was perfect. She was available for questions and planning. Booked balcony cabin, my time dining, flight home and transfers from cruise ship to airport. Very satisfied

Phillips Family

By: Joseph

Reviewed on: 17 Nov 2017

It was a pleasure having Jenny plan our trip. Everything was great. I feel she got us the most for our money. Thanks

Fall trip

By: Jean

Reviewed on: 26 Nov 2017

Excellent. She is the best. Always listens to exactly what you are looking for and delivers


By: Jen

Reviewed on: 14 Dec 2017

Jenny took care of the hotel, flights and shuttle service. Jenny made it so easy for me and it was so nice to have it all arranged for our trip. It all went smoothly and there were no problems.


By: wowsa

Reviewed on: 04 Jan 2018

She was fabulous
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Mexico Trip

By: Jess

Reviewed on: 08 Aug 2018

Love working with Gianna. So helpful, quick to respond to questions and is very knowledgeable about travel!


By: Pat

Reviewed on: 13 Aug 2018

Always a pleasure, very professional

Best trip ever

By: BCamps

Reviewed on: 13 Aug 2018

Gianna was super helpfully with everything my wife and I needed. Any question we had she looked into and got use the answers within a day or two. She booked/found the best prices/flights we needed to get to our destination. If she is still here in a few yrs when I got my 10yr trip She will be the one I ask to help us. Thank you for all your help.

Europe trip

By: LD

Reviewed on: 07 Aug 2018

Jenny was always pleasant and helpful. She researched what we asked and also had helpful suggestions. Our trip didn't fit into any routine travel. We were very pleased. Everything went perfectly.

My Trip

By: J

Reviewed on: 13 Aug 2018

Easy! She made me feel as if I was here only customer!


By: Twee

Reviewed on: 24 Aug 2018

Very informative. Kept us up to date. Offered various options. Very friendly & upbeat. A great travel advisor & asset to the company.
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Jenny is great

By: First class first timer

Reviewed on: 09 Aug 2018

Jenny is conscientious and cares for her clients. She clearly loves what she does.


By: Calkins16

Reviewed on: 15 Oct 2019

Jenny made me feel safe and comfortable. It was my first time traveling out of the country. My nerves were at ease. I’m currently working with her to plan our second vacation!
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Jenny's support for Ireland trip

By: Lisa

Reviewed on: 24 Sep 2018

Jenny did an amazing job on working with us to plan out the trip. Our accommodations, drivers, etc. were all top notch when we arrived. We will use her again!
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Travel agent

By: Dinka

Reviewed on: 26 Sep 2018

She was very professional and knew her job well

Oasis cruise

By: Cld

Reviewed on: 08 Oct 2018

Jenny was great to work with. She showed us tons of patience in answering all of our first time cruiser questions
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Plane tickets

By: Nick

Reviewed on: 07 Oct 2018

Helpful and efficient


By: Dario

Reviewed on: 07 Oct 2018

Made trip totally stress free. Found me a beautiful room in Paris. Did not have any long layovers flying to Italy and home. Was very inexpensive. Jenny really knows her job. I highly recommend her to my friends.


By: Cathy

Reviewed on: 14 Oct 2018

She has always been great! She works hard at finding the times and prices that fit me.

Hawaii vacation

By: Clarkie

Reviewed on: 18 Oct 2018

She was very pleasant to work with, very enthusiastic. Wanted to make sure we had the best experience possible.
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Jenny was great.

By: Neal

Reviewed on: 02 Dec 2018

It was fantastic! She kept us informed and explained anything we didn’t understand. When we were undecided she would give us options without being pushy. It was a joy to plan our trip with her.
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Fulfilling our long held wish to return to New Zealand

By: Fritz

Reviewed on: 09 Dec 2018

After working with Jenny on several previous trips, it just seemed natural to work with her for this trip. She spent lots of time working with the company organizing the trip, and kept us posted every step of the way. We look forward to working with her again.
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Wonderful tropical family trip

By: Sue

Reviewed on: 16 Jan 2019

Jenny is easy to work with. She set up our trip just the way we asked it to be done. We had our rooms grouped together and had great views. Our airport transportation was waiting for us and took us to our resort without delay. Everything went smoothly.
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A True Pro

By: Mark Lyle

Reviewed on: 08 Jan 2019

Very pleasant. She does the research and provides options for our trip.

European Trip for Daughter - Jenny is amazing!

By: Kym S.

Reviewed on: 30 Jan 2019

Jenny was a true blessing when she organized my daughter's European trip to Slovenia/Switzerland. She alleviated my anxiety of having to arrange a trip with different departure and arrival locations. My daughter had never traveled overseas, and at 23 she was doing so by herself. Jenny was able to get flights with just one reasonable layover each way and she literally saved me thousands over the best itinerary I could find by myself. She was very prompt and able to answer all my questions. I would highly recommend Jenny for any travel needs and I'll definitely use her again!
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Phoenix Trip

By: Pat

Reviewed on: 15 Feb 2019

Jenny is always very helpful in planning my trips. Would always recommend her and in fact have. She is great.

Happy Traveler

By: Andrew

Reviewed on: 24 Feb 2019

Jenny was extremely helpful and very knowledgeable with al my travel needs

Agent Review

By: Reunion Cruise

Reviewed on: 03 Mar 2019

We started working with Jenny back in July, when we met with her to plan a February Western Caribbean cruise on Regal Princess for my wife and myself, along with my brother and my sister and her husband. Jenny was very patient with me, as I had a lot of questions and I took up a lot of her time over the ensuing months. Jenny is very knowledgeable and is totally dedicated to provide the best service possible. She provided clear and concise instructions regarding the pre- and post-cruise procedures.

Advisor review

By: Tom

Reviewed on: 02 Mar 2019

Very friendly and a lot of good info

First trip to Vegas

By: Mike

Reviewed on: 13 May 2019

We were trying to plan our first trip to Vegas. Jenny was very helpful in sorting out the logistics, advising of our options and even sent me a link to some fun things to do in Vegas and advised that I should get tickets to any shows or attractions in advance if I want to guarantee my seats. To sum it up, she took the stress out of planning this trip!

Travel to West Palm Beach

By: Pastor Ben

Reviewed on: 01 Jun 2019

Wonderful! Friendly and very helpful. Very understanding of our anxiety since we had not flown for 15+ years. Made all arrangements and travel was uneventful and smooth.


By: Barb

Reviewed on: 24 May 2019

Great, Jenny is always very helpful and has good suggestions and helps if we have issues. I will definitely use Jenny in the future.

Travel agent

By: Italy

Reviewed on: 01 Jun 2019

Awesome she was very knowledgeable About Italy
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Tour of Italy

By: M. Nicholas

Reviewed on: 03 Jul 2019

Working with Jenny was very pleasant, easy and she knew by budget and found my daughter and I a great trip to Italy; we saw so much!!!
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By: Alex

Reviewed on: 30 Jun 2019

Great, she gave good recommendations and was able to stay within our budget we set.
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Limitation of the travel group has a lot to be desired

By: D

Reviewed on: 08 Jul 2019

Jenny was as helpful as she could be, but the limitations for this travel group are too great to be useful when planning a unique trip experience. As soon as I explained the trip I wanted to go on the quotes were no where so outrageously high compared to planning my own. If you are not going to a resort they want to send you too they cannot book anything. I found all hotels on travel websites including just a couple Best Westerns and they could not even book a single hotel for me. The car rental would have been twice as much as I booked on my own from the same company. The airfare was the only thing I booked from them and it was after I looked up all flights and told them exactly what to book, otherwise I was told no flights met my budget. Since they booked the flights I was not on the list to be notified of changes, but luckily Jenny told me about a change in my return home by email I happened to check while at the last hotel I was at. I called up the airlines myself to fix.

Try Quebec!

By: Schottsie

Reviewed on: 20 Jul 2019

She signed us in to Virtuoso program at the hotel. I had my very first massage and loved It! The tea and water at bedtime -Fabulous! Liked the Bonne nuit cards !

Treats her clients like friends

By: PJ

Reviewed on: 05 Aug 2019

This is the 4 vacation that Jenny has planned for us and she knocks it out of the ballpark each time. She listens to her clients and takes time to do research to find the right excursions to fit the vacation. Even when we have to change dates or add extra stops she goes with the flow.
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Travel plans

By: Granted

Reviewed on: 30 Jul 2019

Jenny was great to work with. Very knowledgeable and quite helpful. I would recommend her to anyone wanting to put a travel package together.
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Great Service Very Knowledgeable

By: LauraK

Reviewed on: 13 Aug 2019

Jenny is great to work with but I don't want to brag too much because she's already too busy!!
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By: Friuli

Reviewed on: 04 Oct 2019

Jenny, Has done the best job year after year for my trips to Italia. She gets me great hotel deals. Seating and air times are perfect. I recommend her for any travel plans. She always asks about my trip and experience. Best pricing around. I appreciate all she does. Thank you!
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Jenny's review

By: DC

Reviewed on: 04 Oct 2019

Jenny did a great job in assisting our travel to Europe, she made it easy to make our choices on were to stay and how to get to our location.
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Always listening to us

By: Jean

Reviewed on: 15 Oct 2019

Jenny was helpful as usual in trying to plan our trip exactly as we envisioned it. Unfortunately, this time we had other things on our minds when finalizing our flights to connect with our river cruise. It turned out that we had to leave our Budapest hotel at 3:15 am to make the connections to get home. We never even had the presence of mind to ask Jenny or Avalon if there were other options available. Otherwise, she kept us fully informed about any changes/developments during the months prior to our cruise. We would have no hesitation to use Jenny again.
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By: Nick

Reviewed on: 05 Nov 2019

Jenny is efficient and professional
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Great Agent


Reviewed on: 12 Nov 2019

Jenny assisted us with our air & cruise travel plan. We could not be more pleased working with her. She is very thorough and answered all our questions. She took the time searching for the best deal of our air and hotel package. She took the stress and hassle out of our travel planning. She also provided us with a nice package which included many great attractions, travel apps and our complete itinerary with contact information. We enjoyed our trip and appreciated all her hard work. We look forward to working with her again on our future travel adventures.
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Disney Vacation

By: Joseph

Reviewed on: 18 Nov 2019

As always, Jenny is number one with me and my family. Jenny has always made us feel like we are the only travels she works with. She looks out for every detail and even finds those that make the trip even more special. Thank you Jenny!!! Until our next vacation!!!!
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Great to work with.

By: Warren Pletan

Reviewed on: 27 Nov 2019

Jenny was great to work with, she was very responsive to all of my requests. Our trip went off without a hitch. Thanks Jenny!
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By: Pleased

Reviewed on: 11 Dec 2019

Wonderful. Very caring, knowledgeable, and professional. Made an emotional trip go smoothly. Thank you for employing her
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By: Jean

Reviewed on: 02 Jan 2020

She’s amazing. She always listens to your needs and does her best to fulfill those needs.
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By: Breathless Riviera Cancun

Reviewed on: 09 Jan 2020

Fantastic! Can't wait to book my next vacation!
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By: Pat

Reviewed on: 12 Feb 2020

Working with Jenny is always a pleasure. I have recommended her to my friends and I know a couple have used her services.
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Disney Cruise

By: Kim

Reviewed on: 14 Feb 2020

I would highly recommend Jenny to help you with your travel plans. She was very thorough and went above and beyond to make our family trip the magical trip that it was!
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Created a fantastic trip!


Reviewed on: 24 Feb 2020

Jenny helped to plan a fantastic birthday celebration for my husband in Italy. She had to work with several tour companies in order to make the trip everything we wanted, but did so in a way that made for an excellent trip. We were able to do everything we wanted to do within our budget. Overall, a great experience. We will definitely work with her again.
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By: Terese

Reviewed on: 19 Feb 2020

Student athletes to go to Kosovo.
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The Very Best!

By: hsml

Reviewed on: 26 Feb 2020

Once again Jenny came through for me! Her knowledge is amazing, and service is above and beyond. She's fun to talk to and super helpful with guidance. Thanks Jenny!
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By: Janis

Reviewed on: 29 Feb 2020

I like working with Jenny. She gets to know you and how you like to travel. Is very knowledgeable about different types of vacations and areas where we want to go. She always follows up with us and wants to know what we like or even didn’t like to help her guide others.
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By: Salian

Reviewed on: 14 Mar 2020

She was very accommodating and a great communicator. A friend had recommended her and I can now understand why.
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Working with Gianna (Jenny) Serena, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

Explore with the Best

Virtuoso Advisors are constantly pushing the boundaries in unique travel experiences.
Alliance programs are unique tailored experiences exclusive to travelers working with Virtuoso Travel Advisors.
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  • Italy
  • France
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