Gianna (Jenny) Serena 

Urbandale, IA United States
 97%
Recommended
88
Reviews
 
Travel Specialties
Interests
  • Family Travel
  • Culture, History & Arts
  • Honeymoons
  • Escorted Tours
  • Independent Tours


Destinations
  • Italy
  • France
  • Mexico
  • United States - All
Selling Travel Since
1980
Languages
  • Italian

My Background

I have always had a passion for travel. Growing up I was fortunate to travel to Italy a few times as my parents are from the Northern Italy region of Friuli north of Venice. I was able to spend a summer with my grandparents, aunts, uncles and cousins when I was in high school. I still have family in Italy and try to visit as often as I can. My father’s home growing up is our family home in Italy.

Once I graduated from High School I enrolled with Braniff Education Systems and did a study course from home and then moved to Dallas for their residency program. I returned from Dallas and started selling vacation travel with some corporate travel in 1980. I changed positions in 1983 and worked at a meeting/incentive company for two years. I stayed home for a year after the birth of my first child and when I returned to travel I was a full time corporate agent. In 1992 I helped start a new travel agency and sold leisure, corporate and group air and helped with group land extensions pre and post travel. I also handled the Airline Reporting Corporation Reports and managed the office.

In 2012 I left the industry to pursue another career and found it was not what I was looking for. I was fortunate that a co-worker now my manger pursued me during that time to come back to travel. I am back home and loving it!

I am solely selling vacation travel and specialize in Italy. I enjoy selling Europe as well as the South Pacific and Caribbean. I enjoy selling all-inclusive resorts in Mexico and the Caribbean as well. I love Walt Disney World and look forward to my first trip to Disneyland this December 2013. I am working on become a Sandals Certified Specialist again as well.


Places I Have Traveled


Reviews and Recommendations for Gianna (Jenny) Serena

97%

of 88
guests
recommend


Virtuoso Verified Traveler

All reviews are from confirmed guests sharing exclusive insights

Sort reviews by

Vacation to New Zealand and Australia

By: Steve28


Reviewed on: 06 Jan 2015

I am happy to provide a five star grade to our entire trip. From the flights to the hotels to the excursions, everything was exceptional! We consider this trip one of the very best we have taken.
  Loading comments. Please wait...

Great

By: SLD1114


Reviewed on: 06 Jan 2015

I worked with Jenny on a recent trip my mother took to San Juan, Texas to visit her mother. Jenny was so nice and accommodating. Went above and beyond! Would work with her again and recommend her to anyone.
  Loading comments. Please wait...

An adventure of a lifetime

By: PJ


Reviewed on: 08 Jan 2015

Jenny provided an awesome Australian itinerary for our family. She listened to what we wanted to do, went about setting everything up and encouraged and helped with revisions as we and she read and heard about different things there. She kept within our budget and had everything planned for us and the 19 day trip went extremely smoothly. We started out in Sydney for 4 days, traveled to Cairns for 4 days, then on to Ayers Rock for 3 days, Port Lincoln for 2 days, Adelaide for 2 days and Melbourne for 3 days ending with New Years Eve in Melbourne. We got to see and do things people only dream about. We will definitely be using Travel and Transport and Jenny for our next international travel.
  Loading comments. Please wait...

disney dream cruise

By: todd


Reviewed on: 21 Feb 2015

Great trip! We did the 4 day Disney Dream cruise from Port Canaveral to Bahamas and castaway cay. We have a family of five with three small kids and each of them had their own bed which made the sleeping arrangements amazing. we had bad weather and could not dock in castaway key. I guess this is a very rare event. The only negatives I would say is we should have done the late seating dinner because it seemed to flow better, and the ship had too many passengers at 4000 plus 1500 crew it was crowded when everyone was going to the big ship events.

Very Professional Friendly Service

By: Dennis


Reviewed on: 26 Feb 2015

The Bellagio was wonderful! We had a great time! The Virtuoso coupons worked like a charm!! Jenny did a terrific job!!!

Thanks for putting it all together

By: Mike


Reviewed on: 02 Jun 2015

Our trip to Europe was a long time in the making, with many changes along the way, but Jenny kept it all together and was very patient as we put together our itinerary. We made things a bit harder on her because in some cities we were able to use our own hotel points to secure our own lodging, but Jenny kept it straight. She was consistently upbeat and cheerful and a fantastic help, particularly in arranging the travel between the 5 cities we visited. There's no way we could've begun to put together a trip this complicated by ourselves. Many thanks to Jenny for all her help!
  Loading comments. Please wait...

Expert Friendly Service

By: Hawkeye


Reviewed on: 26 May 2015

Jenny provided our options in a timely and friendly manner. She was matter of fact in explaining the insurance needs and options. She presented many options for side trips and supplied many resources for us to use. She was timely on following up on payment deadlines. The trip was a success. I thought The hotel rates seemed high. I know Internet rates carry more risk. But I would think insurance would be available there as well.

Very professional and helpful!

By: Linda7


Reviewed on: 20 Jun 2015

We had a wonderful flight and trip to Vegas. No connection or check in problems going or returning. Thanks, Jenny!
  Loading comments. Please wait...

very helpful

By: Lou


Reviewed on: 14 Aug 2015

The trip was possible with Jenny! She helped us get people from 4 different areas to meet at the right places at the right times. Thanks again for all the help. Quite a trip we had!!!
  Loading comments. Please wait...

Fantastic help booking our trip

By: Woody


Reviewed on: 06 Jul 2015

Jenny always does a great job and thinks of the small details that matter. No one does it better.
  Loading comments. Please wait...

Alaska Trip

By: Janet B


Reviewed on: 11 Aug 2015

Trip was great; we had a good time. Layover in Seattle was kind of long and we were tired. But for the price, it was good. Thanks for all your help in setting it up for us.

Awesome is the one word to describe my trip!

By: Brenda


Reviewed on: 17 Aug 2015

Jenny, you are awesome! Our trip went without a flaw. The documents you sent in advance were perfect. The hotel was fabulous and the train ride from Prague to Salzburg was so nice. Thank you for everything you did to make our trip exceptional. We would do it all over again, if we had the chance. Thank you, thank you, thank you.
  Loading comments. Please wait...

Awesome trip to Belgium & Germany

By: Ernie


Reviewed on: 08 Oct 2015

<p> My thanks to Jenny for her work, making our trip to Belgium, Luxembourg, and Germany a great experience. It went beyond my expectations. I picked the cities, Jenny found the hotels and arranged the Euro-rail pass. She asked the right questions &, made terrific recommendations on properties. I found them all to be good choices because of location, professional & friendly staff, great food and in house bars, and great views. Our choice of the Titanic Deluxe in Berlin put use in the middle of everything I wanted to see; it was a delightful surprise. </p>
  Loading comments. Please wait...

Mike Kalisek

By: Mike


Reviewed on: 29 Oct 2015

The trip Jenny set up for my Mom and I was incredible and truly spectacular. She was very good to work with on the entire itinerary and made our travel plans very much worth while. She was definitely a charm to work with. Thanks. Mike Kalisek
  Loading comments. Please wait...

Very Helpful

By: Deone


Reviewed on: 05 Nov 2015

Jenny was very helpful. She spent a good amount of time helping us figure out our trip abroad. Even though we were difficult to work with she continued to give great advise and service
  Loading comments. Please wait...

Exceptional Service

By: Wanda


Reviewed on: 07 Dec 2015

Jenny went above and beyond to handle this trip .... way to go!!!
  Loading comments. Please wait...

A Fabulous Trip

By: Elliott58


Reviewed on: 04 Jan 2016

All airline connections were fabulous. The Hotel we stayed in Friday PM before we boarded the ship was a delightful surprise... their "Included Breakfast" was the best we've ever seen. What can I say about Holland America - the cruise was elegant. I did not think about the office all week !

Great experience

By: Jason71


Reviewed on: 05 Jan 2016

Thank you for your efforts to make our trip an enjoyable experience. Everything went well and I would definitely use your services again for a future vacation get away and recommend you to other folks looking to do the same. Happy new year.
  Loading comments. Please wait...

Tropical all-inclusive trip

By: nala


Reviewed on: 10 Jan 2016

We recently visited the Playacar Palace as a party of 8. Although we went during a busy travel week, we did not have any difficulty finding chairs on the beach and were able to eat dinner together as a party of 8 all but one evening when we did need to accept two different tables for seating. The service staff at this property are very attentive. The public relations people were also helpful. We had ocean front views and I believe all of the rooms include mini fridges that are re stocked daily as well as an in room hot tub. It was a pretty setting right on the beach. My family enjoyed the beach volleyball. We also enjoyed accessibility to Cozumel and the reciprocity of our all- inclusive situation at the sister property. The Cozumel Palace property is well-situated to provide snorkeling and scuba diving can be arranged there. We had a terrific time. Be advised--your resort credits can be tricky to use and everything you might do with them carries a 16% service fee that you must pay.

Excellent Customer Service

By: Marcia


Reviewed on: 07 Jan 2016

Jenny was extremely helpful in booking my package to the Rose Bowl. Sales of this package were going very fast and Jenny went to great lengths to make sure I got this trip booked. I would highly recommend Jenny as a travel consultant to anyone!

Great travel planner- Excellent communication

By: Landp


Reviewed on: 07 Jan 2016

We were very pleased with all the arrangements and excellent accommodations. We had a great trip and will consider using your services again. Thanks to you.

Prime sport

By: Sandman


Reviewed on: 10 Jan 2016

Prime sports was real good. Everything went well.

very good service, friendly

By: Mick


Reviewed on: 10 Jan 2016

Jenny was very helpful in getting the best rate for what we needed. Helped us with a gift certificate as a gift too and was very pleased with the results. I would certainly recommend Jenny to our friends and family.

Family Cruise

By: AS


Reviewed on: 15 Jan 2016

Jenny did a fabulous job of booking our trip. We went on a cruise with extended family for a wedding, my nephew go married on St Thomas. Jenny made sure we were all able to sit and eat together, our rooms were near each other (without being too close), and everything went perfectly. The wedding was gorgeous, they were married at Bolongo Bay on St Thomas, and they were very friendly and accommodating. My mother-in-law does not get around real well and Jenny was able to reserve a wheelchair for her to use while on the ship which made it so much easier on everyone. I am very glad we all booked through Jenny, it made coordinating for the group so much easier and Jenny was always available or questions. She did a wonderful job.

Helpful and friendly in recommendations.

By: Mauifun


Reviewed on: 23 Feb 2016

Beautiful island.....relaxing but plenty to do. Facilities were excellent.

Expert Advice, Great Customer Service

By: J & P Photography


Reviewed on: 26 Feb 2016

I have and will continue to recommend Jenny to all my friends and family for their travel needs. She works hard so you don't have too. Listens to what you are wanting from your vacations and set you up, every step of the way. Professionalism at its best. As always Jenny, Thanks.
  Loading comments. Please wait...

VERY GOOD SERVICE

By: STEVENT673


Reviewed on: 22 Mar 2016

Jenny helped us (11 people) plan a trip to Puerta Vallarta, Mexico. Everything she provided was great. Very patient in working with us and had great ideas. I would recommend her to anyone needing help in planning a trip.
  Loading comments. Please wait...

Very responsive and very pleasant to work with

By: Julie58


Reviewed on: 11 May 2016

Jenny was very helpful and took over planning my trip when another employee was unresponsive (I think she was ill.) Her documentation was thorough and she patiently put up with my requests to upgrade, contacting the resort several times for me.

First trip!

By: RJGHTS


Reviewed on: 06 Jun 2016

Appreciate all the planning help and tips! Thanks!

Great person to help you with your trip

By: KC


Reviewed on: 24 Jun 2016

We just returned from a 9 day trip to San Francisco with all the family nine in all. Jenny did an excellent job with fight plans and our hotel. Every thing went as planned and we were able to see all the sites we wanted to see. I would recommend Jenny and Travel and Transport to plan your next trip.

Great Service

By: Patrick


Reviewed on: 25 Jun 2016

There were no issues. The trip went as planned and everyone had a wonderful time and travel experience. Thank you for all the help in making my grandchildren's visit to Texas a great trip and a wonderful time for all.

Professional & Fun To Work With

By: Fritz


Reviewed on: 29 Sep 2016

We returned to Jenny because of several positive previous experiences with her. Working together to craft a wonderful trip was a joy. Starting with a basic cruise that we selected, she persevered in finding air travel and accommodation options that suited our needs better than those offered by the tour company. We felt very well prepared for our travels when we set out. Along with the travel planning, we enjoyed sharing travel stories with her. We hope she can help us with future trips.

Arthrex trip

By: Lynne


Reviewed on: 05 Aug 2016

I can't say how awesome Jenny was. Every single plan was perfect. Right down to the excursion tickets being slid under our door on the first day of the cruise. Sweet to talk to, and so efficient and dedicated to her people. You were awesome and I have referred you and would use your services again in a heartbeat

Perfect Trip

By: Barb


Reviewed on: 19 Aug 2016

Trip was wonderful, everything was planned perfectly and I felt that Jenny made sure everything was covered before we left. Will definitely use her again and have already recommended her to a co-worker.

Expert friendly service

By: Marcus2016


Reviewed on: 08 Sep 2016

We had an awesome experience. Thank you.
Not Recommended

Difficult communication

By: Travel2016


Reviewed on: 30 Sep 2016

I had many issues working with Jenny. She claimed she was trying to fax me materials when I not only didn't give her a fax number, I don't even have a fax machine so that was a complete fabrication. She would forget the places we were going. She put the wrong dates down in several emails. She had the wrong ports listed for our cruise. All in all, I will not use travel and transport to book anything again and I recommend you also go to another site. I have had great experiences with Gate 1 and other booking agencies. Additionally, the prices quoted were more expensive then the majority of the hotels and excursions I found with a quick online search. I am extremely disappointed in the service and I will not be using you again.

Charming Italian Honeymoom

By: Eric & Heidi Rodriguez


Reviewed on: 14 Mar 2017

Jenny was an amazing agent for our honeymoon! We planned our trip a year after our wedding and she took the time to listen and make it as special as it could be. We went to Italy and she is definitely an expert. She provided great detail and we did not ever feel lost, from planning to leaving our home to getting back. Her suggestions were a wonderful combination of romantic and cultural. We are hoping to go back to Italy very soon and will 100% utilize Jenny’s services again. Saluti a tutti!

Honeymoon in Cancun

By: HayDeb


Reviewed on: 24 Sep 2016

The resort of Hyatt Zilara was awesome. The staff was extremely friendly and helpful. All the food was great and there is a variety. There is only 4 restaurants on the resort. The workout facility looked really updated and they have different classes daily. The pool was nice and warm and you never felt crowded. The cabana on the pool are first come first serve though. The beach is extremely clean. Our room had a reserved cabana on the beach which was very comfortable. Every night they have a show for the guest which was nice. Plenty of different trips that you can plan and go on while there. The room was gorgeous. The cleaning staff did a great job. During the week they even left us different goodies. A nice treat that we did not expect was the hotel had a sea turtle conservation. During the evenings they release baby sea turtles into the ocean. That was a great experience during our stay. My wife and me would go back to that resort.

You set up a good one again

By: wayne


Reviewed on: 02 Oct 2016

It was great Everything. So beautiful....My husband caught a cold the last 2 days....then had to share it with me when we got home so I have been sick for ten days...I hate summer colds..... Will stop by to show you some pixs in 2 weeks..I will call you first to see if one day is better than the next.

Great trip

By: Vic


Reviewed on: 01 Oct 2016

We had wonderful accommodations arranged by Jenny. The shower in the bathroom could host a party of 8! The employees at the Bostonian were so friendly and helpful to answer all our questions. The location was convenient to both airport and many historical attractions as well as shopping and restaurants. Jenny was very knowledgeable and had our arrangements made in a timely manner. Future travel plans will be made with her expertise,

Professional, patient and helpful

By: Nick


Reviewed on: 08 Oct 2016

I'm not into technology and she fills that gap for me professionally and patiently

New York in October

By: DY40


Reviewed on: 12 Oct 2016

the trip went well with the exception of the 911 tour. Jeffrey, our tour guide, spent the entire 2 hours telling the most horrific stories about how people died and gave little facts. He included a section on conspiracy theories and referred to the shopping mall as the "foo foo" mall he would never shop at. Very disappointing.

expert friendly service

By: john11


Reviewed on: 07 Nov 2016

Jenny did a great job in helping me plan my trip.

Excellent Service

By: Nickie


Reviewed on: 26 Oct 2016

Jenny was extremely helpful with the planning of my vacation, beyond any expectations I had.

Great service

By: MH


Reviewed on: 14 Nov 2016

Efficient and great service. Jenny booked us a great trip for multiple people that wanted to fly together from different starting points. The trip came off without a hitch. Thanks Jenny.

Fantastic service!

By: tpete4


Reviewed on: 16 Nov 2016

Jenny was great from day one. She is very knowledgeable and helped us choose our spot based on our preferences and budget. She is courteous and professional at all times. She is prompt with responding. We will always use her for our travel needs. Thank you Jenny!

wonderful

By: Sue2016


Reviewed on: 21 Nov 2016

It was wonderful. We really appreciated Jenny's(your) help arranging the shuttle to the motel and to the airport. It was suppose to be Disneyland's slowest time. But they had a marathon (walking) at a street close to our hotel so that brought in extra traffic and guests. But I don't think they necessarily went to Disneyland. But we bought our tickets thru the hotel. When we got to Disneyland there were 5 big lines people were in line for. Finally I asked someone what the red tent was over to the side. They said it was for people that already had their tickets but needed to go thru the security clearance. Anyway we went over there. But it took almost 2 hours to get thru the gate. The park wasn't very busy. But after dinner when we got to the older kids rides the place was completely packed. But the shuttle people told us that they are always very busy on the weekends. So I'm glad we didn't go on their busiest time!!! Universal studios was really busy but we got thru the gate in

Great Service!

By: ADMC


Reviewed on: 30 Nov 2016

Thank you Jenny for all your help with setting the trip and information regarding VISAs. We had a great trip and it started with great service from you. Thanks!

Amazing service with pin point description

By: JoseR


Reviewed on: 06 Jan 2017

Amazing service with pin point description, beautiful cabin beautiful location, 1st class all the way around. Jenny help and arranged every thing to perfection.

Cancun vacation

By: Leila H


Reviewed on: 23 Jan 2017

She was very friendly and helpful!

There And Back Again. . . Almost

By: Pondlady


Reviewed on: 11 Feb 2017

Jenny is a delight. Easy to work with and has the decided ability to recognize quickly the wants and unique aspects surrounding individual travel needs. She certainly did ours. She made us feel we were in good hands, both with her suggestions and with Travel and Transport. Unfortunately, because of health issues, we did not get to take our trip, but we have no doubt it would have gone smoothly. We certainly will recommend her to friends and family.

Our Trip

By: John


Reviewed on: 23 Feb 2017

Great, really great

Punta Cana

By: JShort


Reviewed on: 27 Feb 2017

As always, Jenny did a great job and took care of all our needs. We had another excellent vacation.

Aloha

By: Candy


Reviewed on: 03 Mar 2017

Jenny was wonderful. Very attentive to our requests and needs. Can't wait for our next vacation.

Nice winter trip

By: Kouri


Reviewed on: 04 Mar 2017

We just asked her for a suggestion on where to go for a winter trip and she suggested Puerto Villarta and we thoroughly enjoyed it. The weather was great, hotel was great, and lots of things to do.

Advisor

By: T


Reviewed on: 05 May 2017

She did a good job for us.

Jenny

By: mike


Reviewed on: 15 May 2017

Great, Jenny was very helpful and responsive.
Not Recommended

Travel Agent

By: AB1234


Reviewed on: 20 May 2017

Jenny was very nice, however her lack of attention to detail leads to my decision to not recommend her to others. She spelled my husbands name and our last name wrong on multiple occasions. She was also slow to return emails at times.
  Loading comments. Please wait...

trip

By: trip


Reviewed on: 20 May 2017

Awesome to work with

Las Vegas trip

By: joe dalbey


Reviewed on: 01 Jun 2017

Great lady. Kept things going smooth.

Wonderful trip to Italy!

By: Earthwmn


Reviewed on: 02 Jun 2017

Jenny was fantastic, seeks ne out multiple options for the things we wanted to do!

Cruise of Mediterranean

By: Sue


Reviewed on: 06 Jun 2017

She did a great job, looking at all the possibilities for our trip and making recommendations for a memorable trip. Flights, Hotels, tours, transfers and cruises.

Wedding Trip

By: Kristi


Reviewed on: 10 Jul 2017

Jenny was fun to work with and did an excellent job helping us plan all the details for our daughters destination wedding. We had a very large group that Jenny worked with to coordinate all the travel details from all different places. The travel arrangements were flawless. The wedding was absolutely amazing and we appreciate all the planning Jenny did with us to ensure it was a wonderful traveling experience for everyone.

June 2017 Trip to Europe

By: Kristi


Reviewed on: 23 Jun 2017

Excellent, very knowledgeable! Jenny helped us to arrange and execute a memorable vacation!

Wonderful handler of a road warrior

By: B#


Reviewed on: 24 Jun 2017

I worked with Jenny for over 10 years, as my work involved immediate departures, changes of route, additions and all sorts of changes. Retrospectively, my travel requirements were enough to make any sane person jump out of a perfectly good airplane. Jenny is the best! She helped me through changes that were a breeze. Airline difficulties were worked around in an artistic and creative fashion. As a pleasant addition, she is personable, nice, funny and a joy to work with. A wonderful person and the utmost professional. You will not regret working with her, I even booked my fun travel - if I ever even had an inclination to leave home when I wasn't working.
  Loading comments. Please wait...

Long beach trip

By: Jim


Reviewed on: 08 Jul 2017

Working with Jenny was great. We wanted to take a last minute trip and she was able to find and book a room at a great hotel and we had a great quick mini vacation at the beach. Thanks Jenny!

Kosovo

By: Teresa


Reviewed on: 08 Jul 2017

SHe helped be get tickets

Great customer service

By: Vang


Reviewed on: 31 Jul 2017

It was very easy to work with Jenny. She helped me to book all my travel needs.

Great job!

By: Sherry


Reviewed on: 02 Aug 2017

Very easy to work with in finding me good flights. I'll be glad to use her again!

Jenny Serena's the BEST!

By: GrammyMoe


Reviewed on: 07 Sep 2017

Jenny is an absolute pleasure to work with. This was the second time I had used her to help plan a major and expensive trip. She was fabulous. Really made sense of dozens of tours, hotels, flights etc. She's the best! It was a family trip celebrating my 70th birthday and very special for all of us. I couldn't have planned it without her.

Trip to Italy

By: Franky


Reviewed on: 20 Aug 2017

Gianna was pleasantly helpful, knowledgeable, and quick to complete the best and most economical itinerary.
  Loading comments. Please wait...

Keeping in Touch

By: Fritz


Reviewed on: 25 Aug 2017

Working with Jenny was a great pleasure again. As in the past she listened carefully to what our wishes were. She communicated frequently with Globus, the tour operator, in order to put our package together. Although there were unexpected delays with one Globus tour, she stayed in touch with them in order to add our flights as soon as it was possible. Her communications with us were frequent and always clear about when various payments were due. She's fun to work with. We learn from her and she seems to enjoy hearing our previous travel experiences.
  Loading comments. Please wait...

Vacation air travel

By: Barbi I


Reviewed on: 27 Aug 2017

Jenny was very helpful in organizing plane travel for 10 family members, she suggested wheel chairs for the two older ones for easy access through the airports which was greatly appreciated!!
  Loading comments. Please wait...

Great Travel Agent

By: Jacque


Reviewed on: 29 Aug 2017

Jenny was wonderful to work with. My husband and I were not sure where we wanted to go for our honeymoon, and she offered us a variety of destinations and described each location to us very well. While we were on our trip to the Dominican Republic I had a question for her, and she responded to my email very quickly and reached out to the resort for us. I would definitely use her services again.

Iowa AAU Baseball teams

By: t


Reviewed on: 31 Aug 2017

It was a great experience. We had a problem with a group of 19 leaving from Des MOines IA and connecting with a flight from Chicago to Tokyo. The connection was not made and there was help from Jenny getting on another carrier so that the group would still arrive in Tokyo at another airport with another carrier that had multiple vacant seats on the flight. She did this from a cell phone on her day off and the day that her daughter was getting married. She went over and above that should have been expected, but we certainly appreciated it. When we arrived in Tokyo the first message I received from her was did we arrive ok and was everything else ok. She is a great representative of your company. Then on the way home a piece of luggage did not get on the bus with us from the hotel. The hotel people had two groups there and they were moving luggage around. It was not discovered until we arrived at the airport. The Travel Bound guide called the hotel. The luggage was found.

Awesome

By: Mike and Sue


Reviewed on: 11 Sep 2017

Jenny is always great to work with, hard working and fun. Truly excited about helping us have a great trip.
  Loading comments. Please wait...

Cayman Flights

By: JohnK


Reviewed on: 27 Oct 2017

Jenny did a great job finding great connecting flights from Des Moines to Cayman and return. The layover in Atlanta was enough to make connections. She got us booked on seats with extra legroom ( I am 6’4” ) for very reasonable upgrade cost over the cattle car.

My trip

By: Cathy


Reviewed on: 19 Sep 2017

Great! She's the best. So easy to work with, and has all the answers!
  Loading comments. Please wait...

Discussion on travel insurance and determining proper one.

By: Shanno


Reviewed on: 29 Sep 2017

Easy to work with and straight forward. Gave me all of the facts and let me choose.

Another amazing trip!

By: Eric & Heidi Rodriguez


Reviewed on: 23 Oct 2017

We enjoyed our honeymoon so much that we decided to do it again one year later! Jenny helped us plan another memorable trip. We incorporated components from the previous year with her new suggestions. After the trip we had some follow-up questions with our rental car company and Jenny has taken the time to help us. We wish we could start planning Honeymoon 3, but it may need to wait a few years. One thing we know is that when we're ready we will call Jenny!

Enchantment Resort, Sedona, AZ

By: Jim


Reviewed on: 19 Oct 2017

Jenny was great. She found us a room at a beautiful resort in Sedona, AZ. Enchantment Resort was fantastic and had so many great amenities. In addition, Jenny booked us an amazing room with a great red rock view, and it's own private pool. Wow!

Help for anxious traveler

By: Jkb


Reviewed on: 23 Oct 2017

Very reassuring. ( First time travel with wheelchair).

JENNY SERENA

By: tripster


Reviewed on: 05 Nov 2017

JENNY WAS VERY FRIENDLY AND SO HELPFUL! JENNY MADE A LOT OF GREAT SUGGESTIONS AND WORKED THROUGH THE WHOLE PLANNING PROCESS WITH ME. I WILL GO TO JENNY THE NEXT TIME I NEED A TRAVEL AGENT AGAIN!

Thanks for a great vacation

By: Dmac


Reviewed on: 08 Nov 2017

Jenny was easy to work with. Cruise was perfect. She was available for questions and planning. Booked balcony cabin, my time dining, flight home and transfers from cruise ship to airport. Very satisfied

Phillips Family

By: Joseph


Reviewed on: 17 Nov 2017

It was a pleasure having Jenny plan our trip. Everything was great. I feel she got us the most for our money. Thanks

Fall trip

By: Jean


Reviewed on: 26 Nov 2017

Excellent. She is the best. Always listens to exactly what you are looking for and delivers

Disney/Bahamas

By: Jen


Reviewed on: 14 Dec 2017

Jenny took care of the hotel, flights and shuttle service. Jenny made it so easy for me and it was so nice to have it all arranged for our trip. It all went smoothly and there were no problems.

awesome

By: wowsa


Reviewed on: 04 Jan 2018

She was fabulous
  Loading comments. Please wait...

Working with Gianna (Jenny) Serena, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

Explore with the Best

Virtuoso Advisors are constantly pushing the boundaries in unique travel experiences.
Alliance programs are unique tailored experiences exclusive to travelers working with Virtuoso Travel Advisors.
learn more
  • Italy
  • France
  • Mexico
  • United States - All